Change Management and User Adoption in Hierarchical Organizations: SharePoint Critical Success Factors


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Change Management and User Adoption in Hierarchical Organizations: SharePoint Critical Success Factors

  1. 1. Change Management and User Adoption in Hierarchical Organizations:SharePoint Critical Success Factors<br />Dux Raymond Sy, PMP, Innovative-E<br />Marie-Michelle Strah, PhD, Aquilent<br />October 16, 2010<br />Welcome to SharePoint Saturday DC – Federal Edition<br />
  2. 2. Welcome to SharePoint Saturday DC – Federal Edition<br />Thank you for being a part of the first SharePoint Saturday devoted to the Public Sector!<br />Please turn off all electronic devices or set them to vibrate.<br />If you must take a phone call, please do so in the hall so as not to disturb others.<br />Feel free to “tweet and blog” during the session<br />
  3. 3. Introductions<br />Meet Dux<br /><br />@meetdux<br />dux [AT]<br />Meet Michelle<br /><br />@cyberslate<br />michelle DOT strah [AT]<br />
  4. 4. Case Study – Supply Chain Implementation<br />Who? JTF CAPMED<br />What? Supply Chain<br />Know your audience:<br />BRAC: Base Realignment and Closure<br />Joint Services (Army, Navy, Air Force) + Department of Veterans Affairs<br />Legacy systems migration and modernization<br />Construction projects (joint military and civilian)<br />JIT capital equipment provisioning<br />Transition support<br />Standardization (equipment and data)<br />4<br />
  5. 5. Effective…<br />Efficient…<br />Organizational Goals<br />
  6. 6. Stakeholders<br />Client (Government)<br />Leadership<br />Facilities Management<br />Clinical Informatics<br />Patient Care<br />Integrated Product Team (IPT)<br />From hierarchy to “team of teams…”<br />6<br />
  7. 7. Stakeholders (2) <br />IM/IT Division – “The Hub”<br />Project Management Information System<br />Legacy Systems (corporate/Government)<br />Government Furnished Information<br />Business Process Re-Engineering<br />New technologies: MS Silverlight, MS SharePoint, RFID/Barcode<br />COTS Integration<br />SoS (System of Systems)<br />SaaS (Software as a Service)<br />Custom Development<br />7<br />
  8. 8. Change Management Approach<br />Consensus Building<br /><ul><li>Strategic
  9. 9. Operational
  10. 10. Tactical</li></ul>8<br />
  11. 11. Change Management Approach (2) <br />ITIL Best Practices<br />9<br />
  12. 12. Critical Success Factors – Project Plan<br />
  13. 13. Critical Success Factors – User Adoption<br />
  14. 14. Case Study – DoD/VA IPO<br />Who? DoD/VA IPO<br />What? Collaboration Platform<br />Know your audience:<br />VLER: Virtual Lifetime Electronic Record<br />Seamless transition when personnel transfer from active duty to veteran status<br />Stakeholders:<br />Department of Defense <br />Veterans Affairs<br />Health Providers<br />12<br />
  15. 15. Why SharePoint?<br />Why?<br />Web-based and familiar to many of the participants<br />Integration with typical artifact tools such as Word, Excel, PowerPoint, Visio, and MS Project<br />Must be accessible through SSL VPN to external health provider partners<br />Benefits<br />Single version of the truth<br />Traceability<br />Reporting/Dashboard capable<br />Quick, Organized, and Standardized Repository<br />Flexibility to adjust to changing project phases, processes, and reporting requirements<br />No special software on the client workstations across entities<br />13<br />
  16. 16. Challenges<br />Various stakeholders<br />Restricted platform<br />
  17. 17. Stakeholders<br />JEC<br />BEC<br />HEC<br />IPO<br />VLER Executive Committee (EXCOM)<br />VLER Senior Management Committee (SMC)<br />Advisory Groups<br />Project Coordination Group<br />Requirements Teams<br />Strategy, PerformanceCommun<br />Teams<br />Technical Teams<br />Business/Functional Issue Teams<br />Data Teams<br />15<br />
  18. 18. Change Management Approach<br />Executive Buy-in<br /> Address Low Lying Fruits (obvious pain points)<br /><ul><li> Meeting Management
  19. 19. Reporting
  20. 20. Project Management</li></ul>16<br />
  21. 21. Reporting<br />Project Level Site<br />Executive Level Site<br />Workgroup sites hold content type lists that rollup to Project Level and Executive level sites without 3rd party parts.<br />Workgroup Sites<br />17<br />
  22. 22. Ongoing Activities<br />Remember to visit the Exhibit Area and Sponsors<br />Look for the launch of the DC Women in SharePoint group during the closing ceremonies<br />Talk with other SharePoint professionals in the “Ask the Experts” sessions<br />
  23. 23. Session Evaluation<br />Please complete and turn in your Session Evaluation Form so we can improve future events.<br />Presenter:<br />Dux Raymond Sy, PMP and Marie-Michelle Strah, PhD<br />Session Name:<br />Change Management and User Adoption in Hierarchical Organizations: SharePoint Critical Success Factors<br />