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Change Management and User Adoption in Hierarchical Organizations: SharePoint Critical Success Factors
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Change Management and User Adoption in Hierarchical Organizations: SharePoint Critical Success Factors

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Change Management and User Adoption in Hierarchical Organizations: SharePoint Critical Success Factors Change Management and User Adoption in Hierarchical Organizations: SharePoint Critical Success Factors Presentation Transcript

  • Change Management and User Adoption in Hierarchical Organizations:SharePoint Critical Success Factors
    Dux Raymond Sy, PMP, Innovative-E
    Marie-Michelle Strah, PhD, Aquilent
    October 16, 2010
    Welcome to SharePoint Saturday DC – Federal Edition
  • Welcome to SharePoint Saturday DC – Federal Edition
    Thank you for being a part of the first SharePoint Saturday devoted to the Public Sector!
    Please turn off all electronic devices or set them to vibrate.
    If you must take a phone call, please do so in the hall so as not to disturb others.
    Feel free to “tweet and blog” during the session
  • Introductions
    Meet Dux
    www.meetdux.com
    @meetdux
    dux [AT] innovative-e.com
    Meet Michelle
    www.meetup.com/womeninspdc
    @cyberslate
    michelle DOT strah [AT] aquilent.com
  • Case Study – Supply Chain Implementation
    Who? JTF CAPMED
    What? Supply Chain
    Know your audience:
    BRAC: Base Realignment and Closure
    Joint Services (Army, Navy, Air Force) + Department of Veterans Affairs
    Legacy systems migration and modernization
    Construction projects (joint military and civilian)
    JIT capital equipment provisioning
    Transition support
    Standardization (equipment and data)
    4
  • Effective…
    Efficient…
    Organizational Goals
  • Stakeholders
    Client (Government)
    Leadership
    Facilities Management
    Clinical Informatics
    Patient Care
    Integrated Product Team (IPT)
    From hierarchy to “team of teams…”
    6
  • Stakeholders (2)
    IM/IT Division – “The Hub”
    Project Management Information System
    Legacy Systems (corporate/Government)
    Government Furnished Information
    Business Process Re-Engineering
    New technologies: MS Silverlight, MS SharePoint, RFID/Barcode
    COTS Integration
    SoS (System of Systems)
    SaaS (Software as a Service)
    Custom Development
    7
  • Change Management Approach
    Consensus Building
    • Strategic
    • Operational
    • Tactical
    8
  • Change Management Approach (2)
    ITIL Best Practices
    9
  • Critical Success Factors – Project Plan
  • Critical Success Factors – User Adoption
  • Case Study – DoD/VA IPO
    Who? DoD/VA IPO
    What? Collaboration Platform
    Know your audience:
    VLER: Virtual Lifetime Electronic Record
    Seamless transition when personnel transfer from active duty to veteran status
    Stakeholders:
    Department of Defense
    Veterans Affairs
    Health Providers
    12
  • Why SharePoint?
    Why?
    Web-based and familiar to many of the participants
    Integration with typical artifact tools such as Word, Excel, PowerPoint, Visio, and MS Project
    Must be accessible through SSL VPN to external health provider partners
    Benefits
    Single version of the truth
    Traceability
    Reporting/Dashboard capable
    Quick, Organized, and Standardized Repository
    Flexibility to adjust to changing project phases, processes, and reporting requirements
    No special software on the client workstations across entities
    13
  • Challenges
    Various stakeholders
    Restricted platform
  • Stakeholders
    JEC
    BEC
    HEC
    IPO
    VLER Executive Committee (EXCOM)
    VLER Senior Management Committee (SMC)
    Advisory Groups
    Project Coordination Group
    Requirements Teams
    Strategy, PerformanceCommun
    Teams
    Technical Teams
    Business/Functional Issue Teams
    Data Teams
    15
  • Change Management Approach
    Executive Buy-in
    Address Low Lying Fruits (obvious pain points)
    • Meeting Management
    • Reporting
    • Project Management
    16
  • Reporting
    Project Level Site
    Executive Level Site
    Workgroup sites hold content type lists that rollup to Project Level and Executive level sites without 3rd party parts.
    Workgroup Sites
    17
  • Ongoing Activities
    Remember to visit the Exhibit Area and Sponsors
    Look for the launch of the DC Women in SharePoint group during the closing ceremonies
    Talk with other SharePoint professionals in the “Ask the Experts” sessions
  • Session Evaluation
    Please complete and turn in your Session Evaluation Form so we can improve future events.
    Presenter:
    Dux Raymond Sy, PMP and Marie-Michelle Strah, PhD
    Session Name:
    Change Management and User Adoption in Hierarchical Organizations: SharePoint Critical Success Factors