Cybersettle Walkthrough

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A simple walkthrough of the Cybersettle system

A simple walkthrough of the Cybersettle system

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  • 1. ONLINE DISPUTE RESOLUTION
  • 2. Introduction
    Cybersettle is the premier global provider of technology enabled on-line dispute resolution solutions
    Cybersettle’sPatented Double Blind Process reduces the time and lowers the cost to settle disputes
    Having facilitated over $1.8 Billion in claims, Cybersettle has saved its customers millions in legal fees and administrative costs
  • 3. How It Works
    Users wanting to settle a claim on-line go to our website…
    Web Browser
    http://www.cybersettle.com
  • 4. How It Works
     Log on with their username & password OR create a new account…
    Web Browser
    http://www.cybersettle.com
    Username:
    jadjuster
    Password:
    **********
    LOGIN
    Create a new account
  • 5. Web Browser
    http://www.cybersettle.com
    Opponent’s Name:
    Robert Attorney
    Opponent’s Email:
    rattorney@email.com
    How It Works
    Specify the opposing party to the claim…
    Opponent’s Fax:
    212-555-1212
    NEXT
  • 6. Web Browser
    http://www.cybersettle.com
    Claim Number:
    Claim#12345
    Date of Loss:
    5-12-2009
    How It Works
    Provide some basic claim information about the claim…
    Type of Claim:
    Bodily Injury
    NEXT
  • 7. Web Browser
    http://www.cybersettle.com
    Round 1 Offer:
    $ 13,000
    Round 2 Offer:
    $ 14,000
    How It Works
    And enter 3 offers of settlement for the claim, one for each round of the process.
    Round 3 Offer:
    $ 15,000
    NEXT
  • 8. Web Browser
    http://www.cybersettle.com
    Round 1 Offer:
    $ 13,000
    Round 2 Offer:
    $ 14,000
    How It Works
    These offers are the most the submitter is willing to pay in each negotiation round and will never be revealed to the other party.
    Round 3 Offer:
    $ 15,000
    NEXT
  • 9. How It Works
    Once submission is complete, the system immediately notifies the other party by fax, email, or telephone.
  • 10. Responding to a Claim
    Upon receiving notification, the opposing party goes to the Cybersettle website to access the claim…
    Web Browser
    http://www.cybersettle.com
    Welcome to Cybersettle
    Access Code:
    123456789
    NEXT
  • 11. Web Browser
    http://www.cybersettle.com
    Claim Number: Claim#12234
    Date of Loss: 5-12-2009
    Opponent: John Adjuster
    I agree to the terms and conditionsof this site
    Responding to a Claim
    An overview of the claim as well as terms and conditions of participation are displayed.
    NEXT
    X
  • 12. Responding to a Claim
    After reviewing the claim information, the opposing party enters up to 3 demands.
    Web Browser
    http://www.cybersettle.com
    Round 1 Demand:
    $20,000
    SUBMIT
  • 13. Web Browser
    http://www.cybersettle.com
    We’re sorry, your demand of $20,000 did not settle this claim.
    Please try again.
    Round 2 Demand:
    $17,000
    Responding to a Claim
    Each demand will be compared against the corresponding offer for the round.
    SUBMIT
  • 14. Web Browser
    http://www.cybersettle.com
    We’re sorry, your demand of $17,000 did not settle this claim.
    Please try again.
    Round 3 Demand:
    $14,000
    SUBMIT
    Responding to a Claim
    No numbers are revealed. The system compares the offers and demands in the blind, keeping them strictly confidential.
  • 15. If during any round, the responding demand is less than or equal to the settlement offer, a settlement is reached for the average of both amounts.
    Web Browser
    http://www.cybersettle.com
    Congratulations!
    Your case settled for $14,500!
    Round 3 Demand:
    $14,000
    Responding to a Claim
    SUBMIT
  • 16. If the responding party does not reach a settlement, several options are available.
    Web Browser
    http://www.cybersettle.com
    We’re sorry, your case did not settle.
    What would you like to do next?
    • Resubmit this Claim
    • 17. Request a Facilitator
    Responding to a Claim
  • 18. Responding to a Claim
    The responding party can resubmit the claim and enter 3 new demands.
    Web Browser
    http://www.cybersettle.com
    Round 1 Demand:
    $ 17,000
    Round 2 Demand:
    $ 16,000
    Round 3 Demand:
    $ 15,000
    NEXT
  • 19. Responding to a Claim
    The other side will then respond with up to 3 new offers and attempt to reach a settlement.
    Web Browser
    http://www.cybersettle.com
    Round 1 Demand:
    $ 17,000
    Round 2 Demand:
    $ 16,000
    Round 3 Demand:
    $ 15,000
    NEXT
  • 20. Responding to a Claim
    Alternatively, either side can request a facilitator to assist in the negotiations
    Web Browser
    http://www.cybersettle.com
    We’re sorry, your case did not settle.
    What would you like to do next?
    • Resubmit this Claim
    • 21. Request a Facilitator
  • Responding to a Claim
    Web Browser
    http://www.cybersettle.com

    Hi! I’m Janice, the Cybersettle facilitator assigned to your claim.

    Facilitators contact both parties directly and help them settle the claim.
  • 22. Responding to a Claim
    Web Browser
    http://www.cybersettle.com

    Great news! I just spoke to the other side and they are willing to lower their demand!

    They are extremely effective at getting both sides to compromise, without revealing the other party’s numbers.
  • 23. Effective Results
    Since 1998, Cybersettle has facilitated settlements of over 250,000 claims
    60% of claims settle within 60 days of submission
    On average, Cybersettle reduces claim cycle times by 4-6 months
    Cybersettle has saved the City of New York over $70 million