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Forms are boring

by on Feb 14, 2012

  • 3,040 views

From @mrjoe's Bathcamp talk. Some practical and some psychological ways to design better forms.

From @mrjoe's Bathcamp talk. Some practical and some psychological ways to design better forms.

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  • weisesarah Sarah Weise at Sarah Weise Hi Joe,

    Fantastic presentation!

    The only item I wonder about talks about marking options fields, not mandatory ones. In my personal usability testing, people expect the red asterisks to tell them which fields they must answer. They assume that anything that does not have an asterisk is optional. I have not done a big honkin' study though... do you know of any research on this?

    Also, I'd love to hear what you think the biggest offenders are in the Nationwide form.

    On a side note, I LOVE the 'I want to punch this website in the face' graphic. You should make t-shirts and posters.

    Tell Giles I said hi!

    Sarah Weise
    @weisesarah
    2 years ago
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  • cxpartners cxpartners at cxpartners @etidel I've written about it here:
    http://www.cxpartners.co.uk/cxblog/verified_by_visa_and_mastercard_securecode_are_broken_and_need_to_be_fixed/

    ^joe
    2 years ago
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  • cxpartners cxpartners at cxpartners Hi Jessica,

    Joe here, what I've often seen is that most people fill in a form until you ask them to stop.

    Your article covers it well. if everything is mandatory or mostly mandatory then clearly marking optional makes sense. If the form is mostly optional the business is doing something wrong.

    The mandatory field marker is something we created to fix a problem that didn't exist in paper fields - validation. Validation is a IT thing not a human thing. Marking optional fields is more human!

    joe
    2 years ago
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  • etidel Etienne Delagrave, Ergonome Web at Adviso I noticed problems with the Visa form as well, but would love to know what you've noticed!
    Cheers!
    2 years ago
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  • formulateid Formulate Information Design at Formulate Information Design Hi Joe

    Thanks for uploading this presentation. I imagine it would be fun to see you deliver it in person. :-)

    Can you elaborate on the reasoning behind your recommendation on slide 12 (i.e. always mark optional not mandatory)? I take a more nuanced approach (see http://formulate.com.au/articles/mandatory-versus-optional-fields/) and just the other day I had someone in testing say that they didn't know what questions they had to answer because there were no red asterisks (vast majority of fields were mandatory, so we noted optional questions at the question level, and also explained this at the start of the form).

    Cheers
    Jessica
    2 years ago
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