Cisco Connected Technology World Report  Parte 2
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  • As enterprises around the world are rapidly becoming borderless there is a need for anyone, anything, anywhere to be connected anytime. Increasingly, the employees, partners and customers as well as devices and applications are connecting at home, in the hotel and on the train. They expect the same productivity, the same access to the information and the same responsiveness. We call it the borderless experience. …securely, reliably, and seamlesslyLet’s take a look [CLICK – Transition] at how Borderless Networks delivers on that vision.
  • More than 8 in 10 ITDMs indicate their company has an IT policy outlining acceptable uses of company resources such as personal computers, cellular telephones and smartphones.While IT professionals may have policies in place, employees may not always be aware of them. Surprisingly, 1 out of 5 policies globally do not have policies in place at all, in this day and age of Borderless Networks and expanding use of personal and mobile devices used by employees.
  • 66% of employees admit to breaking a policy at least once in a while

Cisco Connected Technology World Report  Parte 2 Cisco Connected Technology World Report Parte 2 Presentation Transcript

  • The CiscoConnected World ReportReality Check for IT Policies: Social Media, Devices, Video & IT-Employee Relations
    November 8, 2010
  • Cisco Connected World Report Previous Findings: Oct. 19, 2010
    Employees expect to have more flexible work options, and for many is more important than salary
    Borders between professional and private continue to blur – work can be anywhere; over any device
    IT professionals are unprepared or struggling to make their workforces more mobile, distributed
    Employee behavior makes work flexibility more than a technology discussion – IT-employee relationship, policy, education
    Customer needs driving Cisco’s Borderless Networks strategy, architecture, offerings
  • BorderlessExperience
    Anyone
    Anything
    Employee, Partner,
    Customer Communities
    Person to Person, Person to Device,
    Device to Device
    Securely, Reliably and Seamlessly
    Always Works,
    Instant Access,
    Instant Response
    Work, Home, On the Go…
    Anywhere
    Anytime
    The New Borderless Organization
  • Summary of New Findings
    Real-life consumer trends and increasing number of devices in the workplace are causing employees worldwide to question relevance of IT policies – and break them
    A disconnect exists between IT policies and workers, as employees strongly desire mobile work options and flexibility with devices and applications
    IT policies need to keep up with a workforce that is demanding to be connected anywhere, any time, with any device and any information – or employees will do so, regardless of IT policy
    IT can increase employee satisfaction if it keeps up with the top market trends – and depending on country/culture, trust employee judgment
    The use of video is on the rise for consumer and enterprise communications – almost seven in ten of IT professionals expect the use of video to increase
  • IT Policy of Acceptable Use
    Q. Does your company have an IT policy outlining acceptable uses of company resources such as personal computers, cellular telephones, and smartphones?
    • This slide reflects the response of IT professionals regarding the existence of IT policies in their company
    • More than 8 in 10 ITDMs indicate their company has an IT policy outlining acceptable uses of company resources such as personal computers, cellular telephones and smartphones
    Among IT Decision Makers
    Summary of % Yes
    n= 1309
    n=104
    n=100
    n=100
    n=100
    n=104
    n=100
    n=100
    n=100
    n=101
    n=100
    n=100
    n=100
    n=100
  • IT Policy of Acceptable Use
    Q. Does your company have an IT policy outlining acceptable uses of company resources such as personal computers, cellular telephones, smart phones or PDAs?
    • The research in this slide shows the disconnect between IT policies and workers – this slide reflects employee knowledge (or lack thereof) of existing IT policies
    • Almost half of the workers in the study (47%) either do not have an IT policy on device usage or do not know that one exists
    • Growing number of devices in the workplace – and consumer trends such as social media and video – are causing employees to question the relevance of corporate IT, especially if they are not aware of the specific policies
    Among End Users
    n=100
    n=100
    n=100
    n=100
    n=104
    n=100
    n=100
    n=101
    n=100
    n= 1309
    n=100
    n=100
    n=100
    n=104
  • Employee Reasons For Policy Non-Compliance
    Q. You indicated that you don’t always adhere to your company’s IT policy. Why is that?
    • Of those employees who admit to breaking IT policies, two of every five (41 percent) say it’s because they need restricted programs and applications to get their job done – they’re simply trying to be more productive and efficient
    • One of five (20 percent) employees worldwide said they break IT policy because they believe their company or IT team will not enforce it
    • Additionally, of employees who have an IT policy, 35 percent say IT does not provide explanation or rationale for why it exists, which can result in greater apathy, misunderstanding, and selective compliance
    • About two of three (64 percent) feel IT policies could be improved to reflect real-world needs and work styles
  • Employee Attitudes Toward Corporate IT Policy
    Q. Which of the following best describes how you feel about your company’s IT policy covering acceptable uses of company resources (e.g. personal computers, cellular telephones, smart phones, or PDAs)?
    • Almost two of every three employees (64 percent) believe their IT teams and companies should loosen up and allow social media use during work hours with work devices, citing work-life balance as a key reason, particularly because many of them can work in a mobile, distributed fashion and put in longer hours as a result.
    • Relative to other countries, significantly larger proportions of End Users in Mexico, France and China feel their company’s IT policy covering acceptable uses of company resources needs to be significantly improved or updated.
  • Restricted Access to Online Applications
    Q. To which of the following websites, and/or applications does your company currently restrict access?
    • Social media use is restricted to varying degrees around the world and per company: two of five (41%) said they are restricted from using Facebook at their jobs, and one of three (35%) is restricted from using Twitter at work or with work devices
    • More than one in four (28 percent) workers is restricted from using Instant Messaging (IM) at work or with work devices, and one in five (21 percent) is restricted from doing personal email on work devices and during work hours
    • No less than 4 in 10 End Users indicate their company restricts access to online games and social networking sites
  • Restricted Access to Devices
    Q. To which of the following devices does your company currently restrict access? (Select all that apply)
    • Globally, almost one in five (18%) employees is not allowed to use their iPods at work, and almost one in five (18%) is restricted from using personal devices like employee-owned laptops or phones
    • Relative to other countries, significantly larger proportions of End Users in the US and Russia indicate their company does not restrict access to any websites, applications and / or devices
  • Importance of Video Communications
    Q. In the future, do you feel that the importance of video communications to your company will: (Select one)
    • Almost 7 out of 10 IT Decision Makers expect the use of video to increase
  • Relationship Between IT & Employees
    Q. How do you feel your employees perceive their relationship with you and your IT teams? (Select all that apply)
  • Respect for IT
    Q. Does your company…?
    • While most End Users indicate their company has an IT team that is respected by its employee base, about one quarter indicate their IT team is not respected
    • Relative to other countries, significantly larger proportions of End Users in Japan indicate their company has an IT team that is not respected by its employee base
    Among End Users
    n= 1303
    n=101
    n=102
    n=100
    n=100
    n=100
    n=100
    n=100
    n=100
    n=100
    n=100
    n=100
    n=100
    n=100
  • Methodology
    This report discusses the findings for 1,303 End Users and 1,309 IT Decision Makers (ITDMs) who completed an online survey between August 16 and September 7, 2010
    The survey was translated into local languages and fielded in 13 countries to gain approximately 100 completes for each subgroup in each country (~200 total completes per country)
    Countries included in the survey: US, Mexico, Brazil, UK, France, Germany, Spain, Italy, Russia, India, China, Japan, Australia
    Respondents were screened to meet the following criteria:
    Adults (22+)
    Employed (full or part time)
    Does not work for a company in the market research or nonprofit industry
    Works for an organization that employs 10+ people worldwide
    End Users: 50% Male / 50% Female; does not work for a company in the IT Consulting Industry
    IT Decision Makers: Carries the title of CIO, CSO, CISO, VP of IT, Director of IT, Network Manager/IT Manager, IT Administration, IT Consultant and has at least some influence in the technology purchasing decisions for their company
  • Frequency of IT Policy Communication
    Q. How often is your company’s IT policy communicated to you?
  • Methods of IT Policy Communication
    Q. How is this IT policy communicated to you and your colleagues? (Select all that apply)
  • Explanation of IT Policy Communication
    Q. Does your company…? (Select all that apply)
  • Employee IT Policy Adherence
    Q. Do you feel that you adhere to your company’s IT policy…?
  • IT’s Beliefs on Employee Policy Non-Compliance
    Q. Why do you think your company’s employees violate your company’s IT policy? (Select all that apply)
  • IT’s Perspective on Social Media At Work
    Q. Do you believe employees at your company should be able to access social media applications (e.g. Facebook, Twitter) during work hours and with company-issued devices? (Select all that apply)
    • More than 1 in 3 ITDMs, driven by significantly larger proportions in Russia and France, do not believe employees should be able to access social media applications during work hours with company-issued devices.
    • In India, more than 6 in 10 believe employees should have access because other businesses are benefitting from social media applications and they are falling behind.
    • In China, about 7 in 10 ITDMs believe employees should have access to them as part of their work-life balance and culture.
  • Video Use at Work
    Q. Do you have the capability to use video while at work?
    • About 6 in 10 End Users have the capability to use video while at work, driven by significantly large proportions in India, China, Japan, Italy, Russia, Mexico and Brazil.
    Among End Users
    Summary of % Yes
    n= 1303
    n=101
    n=102
    n=100
    n=100
    n=100
    n=100
    n=100
    n=100
    n=100
    n=100
    n=100
    n=100
    n=100