Acing the Phone Interview Presented by: Amy Walz Phil Block
Objective To increase your understanding of the screening process so that you can adequately prepare yourself and ace the phone interview!
Overview Staffing vs. Internal Recruiting Landing a Phone Interview Phone Interview Etiquette Red Flags to Avoid Interview Wrap-Up Using a Cue Board Q&A Handouts: Slides, Sample Questions
Staffing vs. Internal Recruiting Staffing Recruiting Recruiting based on client needs Confidentiality agreements May have limited knowledge/information Proactive recruiting More casual process (impromptu screens) Internal Recruiting Recruiting based on manager needs More formalized process
Preparation Landing the Phone Interview Application Customized Resume Brief cover letter Don’t apply multiple times Get to Know the Right People Network Attend company events and job fairs Utilize social media to connect with and learn about the company Build mutually beneficial relationships with potential advocates
Preparation (cont.) Research Company Background Understand the business Recent changes and news Job Requirements Aligning previous experience/competencies with duties Be prepared to address gaps in experience or skills Prepare for common interview questions Have a “Game Plan” Phil’s Method
Phone Interview Etiquette Find a quiet location with no distractions Always answer a scheduled call Follow their process Be concise in your answers and be aware of time (30 minutes) Understand the purpose of the screen To obtain some basic candidate information Experience, salary/hourly rates, location, etc. To ask initial screening questions Evaluate communication skills, gauge interest, identify candidate’s goals/priorities, identify red flags Learning example
Red Flags to Avoid Unable to describe experience Negativity Arrogance Vague Salary/Hourly Ranges Extensive/Irrelevant Questions Weak communication skills One word answers, failure to carry conversation, etc. Lack of professionalism Making incorrect assumptions about company/position Failure to show energy and enthusiasm
“Thank you for your time, recruiter. Based on our discussion, I think this position sounds like a great opportunity to use my experience/skills to add value to your organization. I want you to know that I am very interested the opportunity and look forward to moving on to the next steps if appropriate.”
Cue Board Bullet Lists Short / Long Term Goals Why Do You Want to Work Here? Why Should We Hire You? Experience / Key Skills / Personality Strengths and Weaknesses Achievement Stories (PAR, SAR, SOAR, etc.) Proof (examples) of key traits (creative, analytical, etc.) Tell Me About Yourself
Cue Board Bullet Lists Career Highlights Proudest Achievements Negative Performance / Failure My Questions Magazines You Read Recent Books LISTEN! LISTEN! LISTEN!