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Acing the phone interview
Acing the phone interview
Acing the phone interview
Acing the phone interview
Acing the phone interview
Acing the phone interview
Acing the phone interview
Acing the phone interview
Acing the phone interview
Acing the phone interview
Acing the phone interview
Acing the phone interview
Acing the phone interview
Acing the phone interview
Acing the phone interview
Acing the phone interview
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Acing the phone interview


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  • 1. Acing the Phone Interview
    Presented by:
    Amy Walz
    Phil Block
  • 2. Objective
    To increase your understanding of the screening process so that you can adequately prepare yourself and ace the phone interview!
  • 3. Overview
    Staffing vs. Internal Recruiting
    Landing a Phone Interview
    Phone Interview Etiquette
    Red Flags to Avoid
    Interview Wrap-Up
    Using a Cue Board
    Handouts: Slides, Sample Questions
  • 4. Staffing vs. Internal Recruiting
    Staffing Recruiting
    Recruiting based on client needs
    Confidentiality agreements
    May have limited knowledge/information
    Proactive recruiting
    More casual process (impromptu screens)
    Internal Recruiting
    Recruiting based on manager needs
    More formalized process
  • 5. Preparation
    Landing the Phone Interview
    Customized Resume
    Brief cover letter
    Don’t apply multiple times
    Get to Know the Right People
    Attend company events and job fairs
    Utilize social media to connect with and learn about the company
    Build mutually beneficial relationships with potential advocates
  • 6. Preparation (cont.)
    Company Background
    Understand the business
    Recent changes and news
    Job Requirements
    Aligning previous experience/competencies with duties
    Be prepared to address gaps in experience or skills
    Prepare for common interview questions
    Have a “Game Plan”
    Phil’s Method
  • 7. Phone Interview Etiquette
    Find a quiet location with no distractions
    Always answer a scheduled call
    Follow their process
    Be concise in your answers and be aware of time (30 minutes)
    Understand the purpose of the screen
    To obtain some basic candidate information
    Experience, salary/hourly rates, location, etc.
    To ask initial screening questions
    Evaluate communication skills, gauge interest, identify candidate’s goals/priorities, identify red flags
    Learning example
  • 8. Red Flags to Avoid
    Unable to describe experience
    Vague Salary/Hourly Ranges
    Extensive/Irrelevant Questions
    Weak communication skills
    One word answers, failure to carry conversation, etc.
    Lack of professionalism
    Making incorrect assumptions about company/position
    Failure to show energy and enthusiasm
  • 9. Interview Wrap-Up
    • Ask what the next step is and for the recruiter’s initial assessment
    • 10. Show gratitude and appreciation
    • 11. Express interest with “sell” statement
    • 12. “Thank you for your time, recruiter. Based on our discussion, I think this position sounds like a great opportunity to use my experience/skills to add value to your organization. I want you to know that I am very interested the opportunity and look forward to moving on to the next steps if appropriate.”
    • 13. Always return calls and emails promptly
    • 14. Make scheduling the next steps easy (specific dates/times)
    • 15. Obtaining feedback if declined
    • 16. Email a “thank you”; understand they may be unable to provide information
  • Using a Phone Interview Cue Board
  • 17. Preparation
    Research the company
    Purchase a “Fold Out Display Board”
    Create your cue board
    type out sheets using word processor; print; tape
    bullet lists
  • 18. Prepare Interview Location
    • Quiet location free of distractions
    • 19. Place cue board on table or desk top
    • 20. Take interview standing up
    • 21. Use fully-charged cordless phone
    • 22. Resume and cover letter ready
    • 23. Printout of job posting/description
    • 24. Appointment calendar ready
    • 25. Paper and pen for notes
    • 26. Clock or watch
    • 27. Glass of water
    • 28. Computer (optional; be at company web site)
  • Cue Board Bullet Lists
    Short / Long Term Goals
    Why Do You Want to Work Here?
    Why Should We Hire You?
    Experience / Key Skills / Personality
    Strengths and Weaknesses
    Achievement Stories (PAR, SAR, SOAR, etc.)
    Proof (examples) of key traits (creative, analytical, etc.)
    Tell Me About Yourself
  • 29. Cue Board Bullet Lists
    Career Highlights
    Proudest Achievements
    Negative Performance / Failure
    My Questions
    Magazines You Read
    Recent Books
  • 30. Questions???
  • 31. Hand-outs
    Presentation Slides
    Sample Questions