Acing the phone interview


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Acing the phone interview

  1. 1. Acing the Phone Interview<br />Presented by:<br />Amy Walz <br />Phil Block<br />
  2. 2. Objective<br />To increase your understanding of the screening process so that you can adequately prepare yourself and ace the phone interview!<br />
  3. 3. Overview<br />Staffing vs. Internal Recruiting<br />Landing a Phone Interview<br />Phone Interview Etiquette<br />Red Flags to Avoid<br />Interview Wrap-Up<br />Using a Cue Board<br />Q&A<br />Handouts: Slides, Sample Questions<br />
  4. 4. Staffing vs. Internal Recruiting<br />Staffing Recruiting<br />Recruiting based on client needs<br />Confidentiality agreements<br />May have limited knowledge/information<br />Proactive recruiting<br />More casual process (impromptu screens)<br />Internal Recruiting<br />Recruiting based on manager needs<br />More formalized process<br />
  5. 5. Preparation<br />Landing the Phone Interview<br />Application<br />Customized Resume<br />Brief cover letter<br />Don’t apply multiple times<br />Get to Know the Right People<br />Network<br />Attend company events and job fairs<br />Utilize social media to connect with and learn about the company<br />Build mutually beneficial relationships with potential advocates<br />
  6. 6. Preparation (cont.)<br />Research<br />Company Background<br />Understand the business<br />Recent changes and news<br />Job Requirements<br />Aligning previous experience/competencies with duties<br />Be prepared to address gaps in experience or skills<br />Prepare for common interview questions<br />Have a “Game Plan”<br />Phil’s Method<br />
  7. 7. Phone Interview Etiquette<br />Find a quiet location with no distractions<br />Always answer a scheduled call<br />Follow their process<br />Be concise in your answers and be aware of time (30 minutes)<br />Understand the purpose of the screen<br />To obtain some basic candidate information<br />Experience, salary/hourly rates, location, etc.<br />To ask initial screening questions<br />Evaluate communication skills, gauge interest, identify candidate’s goals/priorities, identify red flags<br />Learning example<br />
  8. 8. Red Flags to Avoid<br />Unable to describe experience<br />Negativity<br />Arrogance<br />Vague Salary/Hourly Ranges<br />Extensive/Irrelevant Questions<br />Weak communication skills<br />One word answers, failure to carry conversation, etc.<br />Lack of professionalism<br />Making incorrect assumptions about company/position<br />Failure to show energy and enthusiasm<br />
  9. 9. Interview Wrap-Up<br /><ul><li>Ask what the next step is and for the recruiter’s initial assessment
  10. 10. Show gratitude and appreciation
  11. 11. Express interest with “sell” statement
  12. 12. “Thank you for your time, recruiter. Based on our discussion, I think this position sounds like a great opportunity to use my experience/skills to add value to your organization. I want you to know that I am very interested the opportunity and look forward to moving on to the next steps if appropriate.”
  13. 13. Always return calls and emails promptly
  14. 14. Make scheduling the next steps easy (specific dates/times)
  15. 15. Obtaining feedback if declined
  16. 16. Email a “thank you”; understand they may be unable to provide information</li></li></ul><li>Using a Phone Interview Cue Board<br />
  17. 17. Preparation<br />Research the company<br />Purchase a “Fold Out Display Board”<br />Create your cue board<br />type out sheets using word processor; print; tape<br />bullet lists<br />questions<br />
  18. 18. Prepare Interview Location<br /><ul><li>Quiet location free of distractions
  19. 19. Place cue board on table or desk top
  20. 20. Take interview standing up
  21. 21. Use fully-charged cordless phone
  22. 22. Resume and cover letter ready
  23. 23. Printout of job posting/description
  24. 24. Appointment calendar ready
  25. 25. Paper and pen for notes
  26. 26. Clock or watch
  27. 27. Glass of water
  28. 28. Computer (optional; be at company web site)</li></li></ul><li>Cue Board Bullet Lists<br />Short / Long Term Goals <br />Why Do You Want to Work Here?<br />Why Should We Hire You?<br />Experience / Key Skills / Personality<br />Strengths and Weaknesses<br />Achievement Stories (PAR, SAR, SOAR, etc.)<br />Proof (examples) of key traits (creative, analytical, etc.)<br />Tell Me About Yourself<br />
  29. 29. Cue Board Bullet Lists<br />Career Highlights<br />Proudest Achievements<br />Negative Performance / Failure<br />My Questions<br />Magazines You Read<br />Recent Books<br />LISTEN! LISTEN! LISTEN!<br />
  30. 30. Questions???<br />
  31. 31. Hand-outs<br />Presentation Slides<br />Sample Questions <br />Source:<br />