cVidya RA for Electric Utilities - RA Forum Conference

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Eedo Lifshitz, AVP Business Development chaired the “Revenue Assurance for Utilities” conference held in Berlin on June 26-28
Read here his presentation: “Aligning Revenue Assurance with Utility Business Objectives”

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cVidya RA for Electric Utilities - RA Forum Conference

  1. 1. © 2012 – PROPRIETARY AND CONFIDENTIAL INFORMATION OF CVIDYA Revenue Assurance for Electric Utilities Eedo Lifshitz AVP BD & Strategic Alliances Eedo.lifshitz@cvidya.com
  2. 2. 2 About cVidya  A global leader in Revenue Assurance and marketing analytics  Addressing Telecom, Media and Utility service providers  Successful deployments in 150 operators  Deployed industry’s largest RA project processing more than 14B events daily  #1 Revenue Management Global Market Provider by Gartner (April 2011)  TM Forum Leadership 300 employees  Global presence in 20 locations  Partnership with the world leading vendors  150 customers – 20 out of the 30 largest operators
  3. 3. 3 Market Trends  Paradigm shift in Utility market resulting in new risks  Leakage accounts for up to 5% of utility revenue  Pricing is becoming more complex  New pricing & billings models prone to error  New Cyber and Fraud risks
  4. 4. 4 Fraud Risks New Challenges and Risks Smart Meter Program Adoption IT Integration Risks Operational Risks Revenue Leakage
  5. 5. 5 Revenue Leakage Risks  Unbilled usage  Metering errors  Missing accounts  Unbilled onetime charges  Credit risks (impact of estimations)  Undercharging - Rates do not match customer contract  Overcharging by partners  Reconciliation inter-supply disputes
  6. 6. 6 Operational Risks  Gaps between monitoring and actual usage can impact Grid reliability  Operation data loss may disrupt operational decisions and automation  Fraudsters may tamper critical data necessary for grid operation  Logistics ERP (inventory) discrepancies
  7. 7. 7 Smart Meter Program Adoption Risks  Lost meter data  Incorrect bills may result in Smart Meter push back by consumers  Data discrepancies may delay Smart Meter deployment
  8. 8. 8 Fraud Risks  Meter tampering to reduce charges  Tampering of customer account in billing system  Internal fraud  Equipment theft
  9. 9. 9 IT Integration Risks  Data discrepancies between network and business systems  Data loss in between systems impacting decision systems  Application deployment delays due to erroneous data between systems  Data inconsistencies while upgrading from “older” systems to “modern” service platforms
  10. 10. 10 The Solution - UtilityMap® Suite cVidya Platform - Analysis Layer: Leakage Resolution, Discrepancy Analysis, Leakage Reporting UtilityMap® Configuration UtilityMap® Usage UtilityMap® Rating & Billing Verification cVidya Platform, ETL Administration Collecting & reconciling configuration information from various data sources such as MDM, CRM, Billing, Accounting Monitoring and Recovering revenue lost due to missing or incorrect usage data along the Meter-to- bill route Verifies the rating and billing of all TOU rates and interval usage data,
  11. 11. 11 The Process Information Infrastructure Electrical Infrastructure Process mapping Risk Analysis Automation Revenue Assurance Operation Revenue Optimization
  12. 12. 12 How can Big Data/Analytics Optimize Revenue?  Big Data – Volume: Smart Meter and Distribution Automation Monitoring – Velocity: Near Real-Time – Variety: Structured and un-structured data  Analytics – Analyze, process data, correlate and identify data discrepancies – Prioritize revenue risks – Identify Revenue Leakage and Fraud schemes
  13. 13. 13 Guidelines for Selecting RA Solutions  Revenue Assurance domain expertise and methodologies  Adherence to TM Forum RA standards (Maturity Model)  Utility domain expertise  Automation & scalability to address the Big Data tsunami  Built-in use cases and Analytics to streamline detection of leakage
  14. 14. 14 The cVidya Advantage Market leader in the Revenue Assurance and Risk Management domain Big Data capabilities and scalability to meet massive utility data Head the TMF Revenue Assurance group Tier-1 operators deployment experience that can be leveraged for utilities Industry’s largest RA project processing more than 14B events daily Risk Assessment methodologies and comprehensive consulting services On-Site/Hosted Managed Services and Cloud deployment models
  15. 15. THANK YOU! www.cvidya.com

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