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10 Most Important Reasons For Using Process Management
 

10 Most Important Reasons For Using Process Management

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    10 Most Important Reasons For Using Process Management 10 Most Important Reasons For Using Process Management Presentation Transcript

    • 10 of the most important BUSINESS reasons to convince senior (IT) Management to use IT Process Management.
    • 10 of the most important BUSINESS reasons to convince senior (IT) Management to use IT Process Management.
      Process/People Implementing, improving and managing IT processes
    • IT Process Management reduces costs
      • By improving resource utilization: Get more done with current staff by standardizing work routines. Offload routine or mundane tasks so operators and administrators become more productive
      • By improving staff motivation: If people know what to do, when to do it and why they do it, their motivation increases. Motivated people work more efficiently and effectively, more efficiency means reduction of COPEX.
      • By improving forecast planning: Capacity planning process takes into consideration business forecast thus, avoids building higher capacity IT system than needed at initial phase thus, reduces CAPEX.
      • By documenting: Reduction of educational costs, reduce the time people are not able to work due to incidents,
      Process/People Implementing, improving and managing IT processes
    • IT Process Management improves flexibility
      • The ability to bring new products and services to market more quickly and adapt processes more effectively to changing market demands.
      Process/People Implementing, improving and managing IT processes
    • IT Process Management improves alignment of Business & IT
      • The IT service provider needs to provide cost effective IT services that are justified by a business need. Without IT process management, there is no way to assure this.
      Process/People Implementing, improving and managing IT processes
    • IT Process Management improves customer satisfaction
      • IT process management enables better response rates to customer incidents, reduction of downtimes and a reduction of IT service interruptions.
      Process/People Implementing, improving and managing IT processes
    • IT Process Management improves business decision making
      • Providing management insight into process-based performance indicators. This enables an organization to make better business decisions and handle exceptions better.
      Process/People Implementing, improving and managing IT processes
    • IT Process Management giving control on IT
      • By implementing IT processes, IT can be measured consistent and continuously to manage and steer IT costs, performance and quality.
      Process/People Implementing, improving and managing IT processes
    • IT Process Management improves IT performance
      • By using a structured approach, downtime of IT services can be reduced and delivery of (new) IT services can be accelerated,
      • gaps can be detected, improvement actions can formally be defined, measured and assured to improve the overall quality of the IT services.
      Process/People Implementing, improving and managing IT processes
    • IT Process Management improves security of IT Services
      • IT processes give transparency of IT operations. Security flaws can be better detected, followed-up, and resolved more adequately,
      • Able to manage disaster recovery within required and agreed business timescales.
      Process/People Implementing, improving and managing IT processes
    • IT Process Management enforces policy adoption
      • Greater control of daily activities for more consistent service delivery and automated compliance with IT policies, with less policy training and cumbersome documentation.
      Process/People Implementing, improving and managing IT processes
    • IT Process Management improves efficiency
      • Most IT processes are inefficient due to manual effort, poor hand-offs between departments and a general inability to monitor overall progress. The deployment of standardized IT process solutions like ITIL helps to eliminate these problems. The efficiency benefits are typically expressed in the reduced number of Full Time Employee’s (FTE’s) required to perform particular tasks.
      Process/People Implementing, improving and managing IT processes
    • This presentation was created byCasper van der Kolkatwww.ProcessPeople.nl
      The data was collected during a discussion on the
      LinkedIn group ITIL V2&V3 (6000+)
      Process/People Implementing, improving and managing IT processes