Streamline and Optimize Your Information Development (Product Doc, etc.) and Delivery Platform A Flexible Information Architecture Strategy www.customware.net Australia - United States - Malaysia - New Zealand

Highly Flexible to Many Use Cases Copyright © 2001-2009 CustomWare

Eliminate Specialized Skillset Reqt Eliminate high-end tech doc application dependency – standard, easy, clean copy tools Faster Doc - quicker collaborative info and content development Reduced SW costs of niche tools No Adobe FrameMaker 8/9 (~$850/seat) No high $ online help tools ($2K - $4K/seat) No Adobe Acrobat Professional ($200 - $500/seat) No high $ cost and hard to find tool expertise req’d Eliminate ongoing specialized skillset cost/req’t (sometimes hard to find, esp. if PT req’t) Copyright © 2001-2009 CustomWare

Eliminate high-end tech doc application dependency – standard, easy, clean copy tools

Faster Doc - quicker collaborative info and content development

Reduced SW costs of niche tools

No Adobe FrameMaker 8/9 (~$850/seat)

No high $ online help tools ($2K - $4K/seat)

No Adobe Acrobat Professional ($200 - $500/seat)

No high $ cost and hard to find tool expertise req’d

Eliminate ongoing specialized skillset cost/req’t (sometimes hard to find, esp. if PT req’t)

More Cost Effective Processes Collaborative team effort (w/ tech writer leading strategic direction and best practices) Reduce time-consuming and restrictive linear email reviews (inherently inefficient) Many hands vs. sole tech writer dependency Visible copy vs. stuck on tech writer’s sys, non-transparent evolution, and peer-to-peer emails *Anyone* can cross a “t” during process – not only pricey tech writer w/ high-end toolset Single-source for Confluence, PDF, Word, XML, DocBook Copyright © 2001-2009 CustomWare

Collaborative team effort (w/ tech writer leading strategic direction and best practices)

Reduce time-consuming and restrictive linear email reviews (inherently inefficient)

Many hands vs. sole tech writer dependency

Visible copy vs. stuck on tech writer’s sys, non-transparent evolution, and peer-to-peer emails

*Anyone* can cross a “t” during process – not only pricey tech writer w/ high-end toolset

Single-source for Confluence, PDF, Word, XML, DocBook

Flexibility Flexibility… Web-based distribution (provisioned or open) Doc templates Efficiency macros for extended functionality Auto-TOC, simple clean layout, hyper-links Multi-media and content distribution support (embed viewable video, .doc, .pdf) Context-sensitive help (unique URLs) Label tagging for extendibility or rels mgmt. Per doc or per release “Space” mgmt Auto indexing and advanced searches Copyright © 2001-2009 CustomWare

Web-based distribution (provisioned or open)

Doc templates

Efficiency macros for extended functionality

Auto-TOC, simple clean layout, hyper-links

Multi-media and content distribution support (embed viewable video, .doc, .pdf)

Context-sensitive help (unique URLs)

Label tagging for extendibility or rels mgmt.

Per doc or per release “Space” mgmt

Auto indexing and advanced searches

Supporting “Special Customers” Support OEM branding or unique one-off variations (like “conditional text” need) Flexible to support unique permission requirements with simple parameter adjustments Open for additional collaboration/engagement with customer in *other* non-doc spaces, as needed Copyright © 2001-2009 CustomWare

Support OEM branding or unique one-off variations (like “conditional text” need)

Flexible to support unique permission requirements with simple parameter adjustments

Open for additional collaboration/engagement with customer in *other* non-doc spaces, as needed

Controlled Evolved Corporate Asset Develop valuable corporate asset over time One place for all documentation vs hidden fileshares, etc. Link or search legacy fileshares, as needed Searchable content allowing instant and evolving knowledge management system Enable outside firewall as SEO platform and ultimately marketing asset (if or when) Customizeable themes/layout (CSS) per space/doc Extendable as application deployment, as needed (open APIs) Copyright © 2001-2009 CustomWare

Develop valuable corporate asset over time

One place for all documentation vs hidden fileshares, etc.

Link or search legacy fileshares, as needed

Searchable content allowing instant and evolving knowledge management system

Enable outside firewall as SEO platform and ultimately marketing asset (if or when)

Customizeable themes/layout (CSS) per space/doc

Extendable as application deployment, as needed (open APIs)

Some Examples Atlassian SW Doc Example http://confluence.atlassian.com/display/DOC/Confluence+Documentation+Home Public site examples: http://confluence.atlassian.com/display/CONFEVAL/Live+Confluence+Sites CustomWare.net http://www.customware.net Scroll Wiki.com http://scrollyourwiki.com/ Copyright © 2001-2009 CustomWare

Atlassian SW Doc Example

http://confluence.atlassian.com/display/DOC/Confluence+Documentation+Home

Public site examples:

http://confluence.atlassian.com/display/CONFEVAL/Live+Confluence+Sites

CustomWare.net

http://www.customware.net

Scroll Wiki.com

http://scrollyourwiki.com/

Atlassian and ScrollWiki – Licensing and Services Partner Thoughts or questions? [email_address] Copyright © 2001-2009 CustomWare

Thoughts or questions?

[email_address]