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Customer Experience Design: The Zappos Experience

by on Dec 17, 2012

  • 1,265 views

In a few short years, Zappos has become known as one of the bellwether brands of customer service. Whole books have been written on how Zappos has risen to such great customer service heights; ...

In a few short years, Zappos has become known as one of the bellwether brands of customer service. Whole books have been written on how Zappos has risen to such great customer service heights; however, here we take a look at one little slice of the Zappos experience: the customer experience created by the almost flawless user experience design of Zappos.com.

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Customer Experience Design: The Zappos Experience Customer Experience Design: The Zappos Experience Presentation Transcript