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Multi Channel Customer Management

by on Mar 05, 2012

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Presenting the second paper in the series 'Multi-channel Customer Management' that delves deep into the design, deployment, coordination, and evaluation of customer interaction channels enterprises ...

Presenting the second paper in the series 'Multi-channel Customer Management' that delves deep into the design, deployment, coordination, and evaluation of customer interaction channels enterprises can and should leverage.

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Multi Channel Customer Management Multi Channel Customer Management Document Transcript