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Customer Centria - Credentials
Customer Centria - Credentials
Customer Centria - Credentials
Customer Centria - Credentials
Customer Centria - Credentials
Customer Centria - Credentials
Customer Centria - Credentials
Customer Centria - Credentials
Customer Centria - Credentials
Customer Centria - Credentials
Customer Centria - Credentials
Customer Centria - Credentials
Customer Centria - Credentials
Customer Centria - Credentials
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Customer Centria - Credentials

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The document provides an overview of the many services offered by Customer Centria in order to facilitate Customer Centricity, Engagement and Experience.

The document provides an overview of the many services offered by Customer Centria in order to facilitate Customer Centricity, Engagement and Experience.

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  • 1. www.customercentria.com<br />
  • 2. We enable <br />Customer Centricity, <br />Engagement and <br />Experience<br />
  • 3. The Customer Engagement and <br />Experience Company<br />ORGANISATION<br />SOCIAL<br />INTERACTION<br />MANAGEMENT<br />DIGITAL<br />ENGAGEMENT<br />TECHNOLOGY<br />SERVICES<br />MARKETING<br />PROCESS &<br /> PRACTICES<br />SERVICES<br />TECHNOLOGY<br />LOYALTY<br />INSIGHTS<br />MANAGEMENT<br />PEOPLE<br />
  • 4. From hello to happily ever after, we’ve got you covered<br />TECHNOLOGY<br />SERVICES<br />INSIGHTS<br />MARKETING<br />SERVICES<br />LOYALTY<br />MANAGEMENT<br />DIGITAL<br />ENGAGEMENT<br />SOCIAL INTERACTION<br />MANAGEMENT<br />• Technology <br /> Management & <br /> Advisory <br /> - Implementation<br />• Systems Integration<br />• Migrations & Upgrades<br />• Tech Support & <br /> Help Desk<br />• Application <br /> Development <br />• Customer Data <br /> Management & <br /> Integration<br /> - De-Duplication & <br /> Cleansing<br /> - Customer Single View<br />• Insights<br />• Score Cards<br />• Predictive<br />• Cross Sell & Upsell<br />• Channel Migration<br />• Churn Management<br />• Web Analytics<br />• Social Intelligence<br />• Multi Channel<br /> Campaign Management<br />• Campaign Optimization<br />• Real – Time Integrated<br /> Marketing<br />• Event Trigger Based <br /> Marketing<br />• Marketing Resource<br /> Management<br />• Strategy Framework<br />• Technology<br />• Management<br />• Implementation & <br /> SI Operation.<br />• Virtual Customer<br /> Experience<br />• Integrated Online<br /> Strategy & Execution<br />• Email, SMS & <br /> Online Marketing<br />• User Experience <br /> Study<br />• Integrated Gaming<br /> Creative Design &<br /> Development<br /> Application <br /> Development<br />• Managing Social <br /> Media Presence<br />• Promotions on Blogs, <br /> Forums, Q&A sites, <br /> etc.<br />• Online Reputation <br /> Management<br /><ul><li>Content Creation & </li></ul> Distribution<br /><ul><li>Behaviour Analysis</li></ul>• Monitoring and <br /> Moderation of Buzz<br />• Regular Reports & <br /> Analysis<br />Uniquely Under One Roof<br />
  • 5. Our Competence Framework<br /><ul><li> Technology Management, Advisory & </li></ul> Implementation<br /><ul><li> Customer Analytics & Business Intelligence
  • 6. Interactive Marketing
  • 7. Marketing Resource Management (MRM)
  • 8. Digital Engagement & Experience
  • 9. Social Interaction Management
  • 10. Loyalty Management</li></ul>Practices<br /><ul><li> Banking
  • 11. Insurance
  • 12. Financial Services
  • 13. Telecom
  • 14. Retail
  • 15. Consumer Products
  • 16. Tours & Travel
  • 17. Unica, Aprimo, SAS MA
  • 18. Cognos, KXEN, Business Objects
  • 19. SAS Base, EM, EG, SPSS, R, S+
  • 20. Oracle, DB2, Teradata, SQL Server, Sybase
  • 21. Amdocs, Siebel
  • 22. Interwoven, Drupal
  • 23. Ajax, .Net, XML, XHTMS, etc.</li></ul>Applications<br />Domain<br />Technology<br /><ul><li> Enterprise Data-Warehousing & Customer Data Marts
  • 24. Data Integration, Data Cleansing & De-Duping
  • 25. Marketing Automation & EMM
  • 26. Customer Analytics & Business Intelligence
  • 27. CRM – Analytical, eCRM & Operational CRM
  • 28. Content Management Systems
  • 29. 3D Virtual World – Second Life / Open Sim / Unity</li></li></ul><li>Creating organisational excellence through people and processes <br />Best <br />Practices<br />Migration<br />&<br />Upgrades<br />Implementation<br />Product Purchase/Business Case<br />Proof of<br />Concept<br />Social Interaction Management<br />Digital Marketing<br />Tech Management Advisory & Implementation<br />Loyalty<br />Staff<br />Augmentaion<br />Intel & Insights<br />Interactive Marketing Services<br />
  • 30. An Epicenter of Knowledge <br />Enriched Product Development Process : LearningsInstituitionalised<br />1<br />Integrator, Connector development tied into gaps<br />Identified at a service level<br />2<br />Continuous Research on new and evolving technologies <br />Like mobile technologies, cloud computing <br />3<br />Existence of a Center of Excellence for each practice, and each technology<br />4<br />Center of Excellence ensures global benchmarks in all service deliveries, process management<br />5<br />
  • 31. Flexible Engagement Models<br />Value<br />CSI<br />Strategic Investment (Min 2 -3 years Engagement) BOTT Model<br />Onsite Dedicated Consulting<br />Offshore Operations Partnership<br />Short-Term Assignment (Project Based)<br />One - of - Assignment Project Based<br />On site / Offshore<br />On site / Offshore<br />On site / Offshore<br />Offshore<br />Offshore<br />Organizational Efficiency<br />
  • 32. Your Customer is safe with us Data Security and Compliance<br /><ul><li>Change Control and Management
  • 33. Data Classification -Multi-level security
  • 34. Information securitypolicies and </li></ul> practices <br /><ul><li>Risk Management & Assesment
  • 35. Security Management planning </li></li></ul><li>Malaysia<br />Malaysia<br />Singapore<br />Singapore<br />New Zealand<br />New Zealand<br />Indonesia<br />Indonesia<br />Industry Coverage, a wide array of clients <br />Insurance <br />Retail <br />Consumer <br /> Products <br />Travel &<br /> Hospitality<br />Telecom<br />Banking & Financial<br />Institutions<br />DOMESTIC<br />INTERNATIONAL<br />
  • 36. Awards<br />Internet Advertising Competition Awards 2011 – Outstanding Website for GoJiyo and IDBI Federal Weathsurance.<br />1<br />Global PR Conclave, 2011– Gold in the multimedia campaign category for IDBI Federal Weathsurance.<br />2<br />Internationalists awards for innovation in media 2010, New York – Silver in the Innovative Digital Marketing Solutions category for GoJiyo.<br />3<br />4<br />PCQuest IT Implementation award 2011 –<br />Overall Best IT Project for GoJiyo<br />
  • 37. Accolades<br />1<br />Global Scanning – Digital Trends, a leading UK based research consultancy featured GoJiyo as one of the most innovative social networks from around the globe.<br />2<br />GoJiyo - rated as the second most liked digital campaign of 2010 by Afaqs!<br />
  • 38. Our Global Footprint <br />India<br />Premier House, 1st Floor, Plot # 38, Central Road, <br />Andheri (E), Mumbai – 400099Maharashtra<br />Tel : +91 22 61435200Fax : +91 22 61435252<br />Unit No. 306, “Brigade Garden”, #19 Church Street,<br />Bangalore – 561001 Karnataka<br />Tel : +918041474748 <br />Singapore<br />Level 31, Six Battery Road, Singapore - 049909<br />Tel : +65 67256296 Fax : +65 67256297<br />Australia<br />Level 26, 44 Market Street, Sydney NSW - 2000<br />Tel : +612 9089 8709 Fax : +612 9089 8989<br />USA<br />116 West 23rd Street, Suite 500, New York NY 10011<br />T el : +1 646 375 2097<br />
  • 39. Thank You<br />The Customer Engagement & Experience Architects<br />@customercentria<br />www.blog.customercentria.com <br />

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