Customer Centria - Credentials

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The document provides an overview of the many services offered by Customer Centria in order to facilitate Customer Centricity, Engagement and Experience.

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Customer Centria - Credentials

  1. 1. www.customercentria.com<br />
  2. 2. We enable <br />Customer Centricity, <br />Engagement and <br />Experience<br />
  3. 3. The Customer Engagement and <br />Experience Company<br />ORGANISATION<br />SOCIAL<br />INTERACTION<br />MANAGEMENT<br />DIGITAL<br />ENGAGEMENT<br />TECHNOLOGY<br />SERVICES<br />MARKETING<br />PROCESS &<br /> PRACTICES<br />SERVICES<br />TECHNOLOGY<br />LOYALTY<br />INSIGHTS<br />MANAGEMENT<br />PEOPLE<br />
  4. 4. From hello to happily ever after, we’ve got you covered<br />TECHNOLOGY<br />SERVICES<br />INSIGHTS<br />MARKETING<br />SERVICES<br />LOYALTY<br />MANAGEMENT<br />DIGITAL<br />ENGAGEMENT<br />SOCIAL INTERACTION<br />MANAGEMENT<br />• Technology <br /> Management & <br /> Advisory <br /> - Implementation<br />• Systems Integration<br />• Migrations & Upgrades<br />• Tech Support & <br /> Help Desk<br />• Application <br /> Development <br />• Customer Data <br /> Management & <br /> Integration<br /> - De-Duplication & <br /> Cleansing<br /> - Customer Single View<br />• Insights<br />• Score Cards<br />• Predictive<br />• Cross Sell & Upsell<br />• Channel Migration<br />• Churn Management<br />• Web Analytics<br />• Social Intelligence<br />• Multi Channel<br /> Campaign Management<br />• Campaign Optimization<br />• Real – Time Integrated<br /> Marketing<br />• Event Trigger Based <br /> Marketing<br />• Marketing Resource<br /> Management<br />• Strategy Framework<br />• Technology<br />• Management<br />• Implementation & <br /> SI Operation.<br />• Virtual Customer<br /> Experience<br />• Integrated Online<br /> Strategy & Execution<br />• Email, SMS & <br /> Online Marketing<br />• User Experience <br /> Study<br />• Integrated Gaming<br /> Creative Design &<br /> Development<br /> Application <br /> Development<br />• Managing Social <br /> Media Presence<br />• Promotions on Blogs, <br /> Forums, Q&A sites, <br /> etc.<br />• Online Reputation <br /> Management<br /><ul><li>Content Creation & </li></ul> Distribution<br /><ul><li>Behaviour Analysis</li></ul>• Monitoring and <br /> Moderation of Buzz<br />• Regular Reports & <br /> Analysis<br />Uniquely Under One Roof<br />
  5. 5. Our Competence Framework<br /><ul><li> Technology Management, Advisory & </li></ul> Implementation<br /><ul><li> Customer Analytics & Business Intelligence
  6. 6. Interactive Marketing
  7. 7. Marketing Resource Management (MRM)
  8. 8. Digital Engagement & Experience
  9. 9. Social Interaction Management
  10. 10. Loyalty Management</li></ul>Practices<br /><ul><li> Banking
  11. 11. Insurance
  12. 12. Financial Services
  13. 13. Telecom
  14. 14. Retail
  15. 15. Consumer Products
  16. 16. Tours & Travel
  17. 17. Unica, Aprimo, SAS MA
  18. 18. Cognos, KXEN, Business Objects
  19. 19. SAS Base, EM, EG, SPSS, R, S+
  20. 20. Oracle, DB2, Teradata, SQL Server, Sybase
  21. 21. Amdocs, Siebel
  22. 22. Interwoven, Drupal
  23. 23. Ajax, .Net, XML, XHTMS, etc.</li></ul>Applications<br />Domain<br />Technology<br /><ul><li> Enterprise Data-Warehousing & Customer Data Marts
  24. 24. Data Integration, Data Cleansing & De-Duping
  25. 25. Marketing Automation & EMM
  26. 26. Customer Analytics & Business Intelligence
  27. 27. CRM – Analytical, eCRM & Operational CRM
  28. 28. Content Management Systems
  29. 29. 3D Virtual World – Second Life / Open Sim / Unity</li></li></ul><li>Creating organisational excellence through people and processes <br />Best <br />Practices<br />Migration<br />&<br />Upgrades<br />Implementation<br />Product Purchase/Business Case<br />Proof of<br />Concept<br />Social Interaction Management<br />Digital Marketing<br />Tech Management Advisory & Implementation<br />Loyalty<br />Staff<br />Augmentaion<br />Intel & Insights<br />Interactive Marketing Services<br />
  30. 30. An Epicenter of Knowledge <br />Enriched Product Development Process : LearningsInstituitionalised<br />1<br />Integrator, Connector development tied into gaps<br />Identified at a service level<br />2<br />Continuous Research on new and evolving technologies <br />Like mobile technologies, cloud computing <br />3<br />Existence of a Center of Excellence for each practice, and each technology<br />4<br />Center of Excellence ensures global benchmarks in all service deliveries, process management<br />5<br />
  31. 31. Flexible Engagement Models<br />Value<br />CSI<br />Strategic Investment (Min 2 -3 years Engagement) BOTT Model<br />Onsite Dedicated Consulting<br />Offshore Operations Partnership<br />Short-Term Assignment (Project Based)<br />One - of - Assignment Project Based<br />On site / Offshore<br />On site / Offshore<br />On site / Offshore<br />Offshore<br />Offshore<br />Organizational Efficiency<br />
  32. 32. Your Customer is safe with us Data Security and Compliance<br /><ul><li>Change Control and Management
  33. 33. Data Classification -Multi-level security
  34. 34. Information securitypolicies and </li></ul> practices <br /><ul><li>Risk Management & Assesment
  35. 35. Security Management planning </li></li></ul><li>Malaysia<br />Malaysia<br />Singapore<br />Singapore<br />New Zealand<br />New Zealand<br />Indonesia<br />Indonesia<br />Industry Coverage, a wide array of clients <br />Insurance <br />Retail <br />Consumer <br /> Products <br />Travel &<br /> Hospitality<br />Telecom<br />Banking & Financial<br />Institutions<br />DOMESTIC<br />INTERNATIONAL<br />
  36. 36. Awards<br />Internet Advertising Competition Awards 2011 – Outstanding Website for GoJiyo and IDBI Federal Weathsurance.<br />1<br />Global PR Conclave, 2011– Gold in the multimedia campaign category for IDBI Federal Weathsurance.<br />2<br />Internationalists awards for innovation in media 2010, New York – Silver in the Innovative Digital Marketing Solutions category for GoJiyo.<br />3<br />4<br />PCQuest IT Implementation award 2011 –<br />Overall Best IT Project for GoJiyo<br />
  37. 37. Accolades<br />1<br />Global Scanning – Digital Trends, a leading UK based research consultancy featured GoJiyo as one of the most innovative social networks from around the globe.<br />2<br />GoJiyo - rated as the second most liked digital campaign of 2010 by Afaqs!<br />
  38. 38. Our Global Footprint <br />India<br />Premier House, 1st Floor, Plot # 38, Central Road, <br />Andheri (E), Mumbai – 400099Maharashtra<br />Tel : +91 22 61435200Fax : +91 22 61435252<br />Unit No. 306, “Brigade Garden”, #19 Church Street,<br />Bangalore – 561001 Karnataka<br />Tel : +918041474748 <br />Singapore<br />Level 31, Six Battery Road, Singapore - 049909<br />Tel : +65 67256296 Fax : +65 67256297<br />Australia<br />Level 26, 44 Market Street, Sydney NSW - 2000<br />Tel : +612 9089 8709 Fax : +612 9089 8989<br />USA<br />116 West 23rd Street, Suite 500, New York NY 10011<br />T el : +1 646 375 2097<br />
  39. 39. Thank You<br />The Customer Engagement & Experience Architects<br />@customercentria<br />www.blog.customercentria.com <br />

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