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Customer Centria - Credentials
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Customer Centria - Credentials

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The document provides an overview of the many services offered by Customer Centria in order to facilitate Customer Centricity, Engagement and Experience.

The document provides an overview of the many services offered by Customer Centria in order to facilitate Customer Centricity, Engagement and Experience.

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  • 1. www.customercentria.com
  • 2. We enable
    Customer Centricity,
    Engagement and
    Experience
  • 3. The Customer Engagement and
    Experience Company
    ORGANISATION
    SOCIAL
    INTERACTION
    MANAGEMENT
    DIGITAL
    ENGAGEMENT
    TECHNOLOGY
    SERVICES
    MARKETING
    PROCESS &
    PRACTICES
    SERVICES
    TECHNOLOGY
    LOYALTY
    INSIGHTS
    MANAGEMENT
    PEOPLE
  • 4. From hello to happily ever after, we’ve got you covered
    TECHNOLOGY
    SERVICES
    INSIGHTS
    MARKETING
    SERVICES
    LOYALTY
    MANAGEMENT
    DIGITAL
    ENGAGEMENT
    SOCIAL INTERACTION
    MANAGEMENT
    • Technology
    Management &
    Advisory
    - Implementation
    • Systems Integration
    • Migrations & Upgrades
    • Tech Support &
    Help Desk
    • Application
    Development
    • Customer Data
    Management &
    Integration
    - De-Duplication &
    Cleansing
    - Customer Single View
    • Insights
    • Score Cards
    • Predictive
    • Cross Sell & Upsell
    • Channel Migration
    • Churn Management
    • Web Analytics
    • Social Intelligence
    • Multi Channel
    Campaign Management
    • Campaign Optimization
    • Real – Time Integrated
    Marketing
    • Event Trigger Based
    Marketing
    • Marketing Resource
    Management
    • Strategy Framework
    • Technology
    • Management
    • Implementation &
    SI Operation.
    • Virtual Customer
    Experience
    • Integrated Online
    Strategy & Execution
    • Email, SMS &
    Online Marketing
    • User Experience
    Study
    • Integrated Gaming
    Creative Design &
    Development
    Application
    Development
    • Managing Social
    Media Presence
    • Promotions on Blogs,
    Forums, Q&A sites,
    etc.
    • Online Reputation
    Management
    • Content Creation &
    Distribution
    • Behaviour Analysis
    • Monitoring and
    Moderation of Buzz
    • Regular Reports &
    Analysis
    Uniquely Under One Roof
  • 5. Our Competence Framework
    • Technology Management, Advisory &
    Implementation
    • Customer Analytics & Business Intelligence
    • 6. Interactive Marketing
    • 7. Marketing Resource Management (MRM)
    • 8. Digital Engagement & Experience
    • 9. Social Interaction Management
    • 10. Loyalty Management
    Practices
    • Banking
    • 11. Insurance
    • 12. Financial Services
    • 13. Telecom
    • 14. Retail
    • 15. Consumer Products
    • 16. Tours & Travel
    • 17. Unica, Aprimo, SAS MA
    • 18. Cognos, KXEN, Business Objects
    • 19. SAS Base, EM, EG, SPSS, R, S+
    • 20. Oracle, DB2, Teradata, SQL Server, Sybase
    • 21. Amdocs, Siebel
    • 22. Interwoven, Drupal
    • 23. Ajax, .Net, XML, XHTMS, etc.
    Applications
    Domain
    Technology
    • Enterprise Data-Warehousing & Customer Data Marts
    • 24. Data Integration, Data Cleansing & De-Duping
    • 25. Marketing Automation & EMM
    • 26. Customer Analytics & Business Intelligence
    • 27. CRM – Analytical, eCRM & Operational CRM
    • 28. Content Management Systems
    • 29. 3D Virtual World – Second Life / Open Sim / Unity
  • Creating organisational excellence through people and processes
    Best
    Practices
    Migration
    &
    Upgrades
    Implementation
    Product Purchase/Business Case
    Proof of
    Concept
    Social Interaction Management
    Digital Marketing
    Tech Management Advisory & Implementation
    Loyalty
    Staff
    Augmentaion
    Intel & Insights
    Interactive Marketing Services
  • 30. An Epicenter of Knowledge
    Enriched Product Development Process : LearningsInstituitionalised
    1
    Integrator, Connector development tied into gaps
    Identified at a service level
    2
    Continuous Research on new and evolving technologies
    Like mobile technologies, cloud computing
    3
    Existence of a Center of Excellence for each practice, and each technology
    4
    Center of Excellence ensures global benchmarks in all service deliveries, process management
    5
  • 31. Flexible Engagement Models
    Value
    CSI
    Strategic Investment (Min 2 -3 years Engagement) BOTT Model
    Onsite Dedicated Consulting
    Offshore Operations Partnership
    Short-Term Assignment (Project Based)
    One - of - Assignment Project Based
    On site / Offshore
    On site / Offshore
    On site / Offshore
    Offshore
    Offshore
    Organizational Efficiency
  • 32. Your Customer is safe with us Data Security and Compliance
    • Change Control and Management
    • 33. Data Classification -Multi-level security
    • 34. Information securitypolicies and
    practices
    • Risk Management & Assesment
    • 35. Security Management planning
  • Malaysia
    Malaysia
    Singapore
    Singapore
    New Zealand
    New Zealand
    Indonesia
    Indonesia
    Industry Coverage, a wide array of clients
    Insurance
    Retail
    Consumer
    Products
    Travel &
    Hospitality
    Telecom
    Banking & Financial
    Institutions
    DOMESTIC
    INTERNATIONAL
  • 36. Awards
    Internet Advertising Competition Awards 2011 – Outstanding Website for GoJiyo and IDBI Federal Weathsurance.
    1
    Global PR Conclave, 2011– Gold in the multimedia campaign category for IDBI Federal Weathsurance.
    2
    Internationalists awards for innovation in media 2010, New York – Silver in the Innovative Digital Marketing Solutions category for GoJiyo.
    3
    4
    PCQuest IT Implementation award 2011 –
    Overall Best IT Project for GoJiyo
  • 37. Accolades
    1
    Global Scanning – Digital Trends, a leading UK based research consultancy featured GoJiyo as one of the most innovative social networks from around the globe.
    2
    GoJiyo - rated as the second most liked digital campaign of 2010 by Afaqs!
  • 38. Our Global Footprint
    India
    Premier House, 1st Floor, Plot # 38, Central Road,
    Andheri (E), Mumbai – 400099Maharashtra
    Tel : +91 22 61435200Fax : +91 22 61435252
    Unit No. 306, “Brigade Garden”, #19 Church Street,
    Bangalore – 561001 Karnataka
    Tel : +918041474748
    Singapore
    Level 31, Six Battery Road, Singapore - 049909
    Tel : +65 67256296 Fax : +65 67256297
    Australia
    Level 26, 44 Market Street, Sydney NSW - 2000
    Tel : +612 9089 8709 Fax : +612 9089 8989
    USA
    116 West 23rd Street, Suite 500, New York NY 10011
    T el : +1 646 375 2097
  • 39. Thank You
    The Customer Engagement & Experience Architects
    @customercentria
    www.blog.customercentria.com