This document provides an overview of management support systems and decision support systems. It discusses different types of decision support systems used in organizations, including data warehouses, customer relationship management systems, and decision support systems. It also outlines various technologies that can support management tasks and decision making, such as group support systems, knowledge management systems, expert systems, and enterprise information systems.

1. Chapter 1 Management Support Systems: An Overview Turban, Aronson, and Liang Decision Support Systems and Intelligent Systems, Seventh Edition

11. Decision Support Frameworks R&D planning, technology development, social responsibility plans Negotiations, recruitment, hardware purchasing Buying software, approving loans, help desk Unstructured (Unprogrammed) Mergers and acquisitions, new product planning, compensation, QA, HR policy planning Credit evaluation, budget preparation, project scheduling, rewards systems Production scheduling, inventory control Semistructured Investments, warehouse locations, distribution centers Budget analysis, short-term forecasting, personnel reports Accounts receivable, accounts payable, order entry Structured (Programmed) Strategic Planning Managerial Control Operational Control Type of Decision: Type of Control

12. Technologies for Decision-Making Processes Unstructured (Unprogrammed) Semistructured Structured (Programmed) Type of Decision GSS, KMS, ES, Neural networks DSS, KMS, GSS, CRM, SCM MIS, Management Science Models, Transaction Processing Technology Support Needed

13. Technology Support Based on Anthony’s Taxonomy GSS, CRM, EIS, ES, neural networks, KMS Management Science, DSS, ES, EIS, SCM, CRM, GSS, SCM MIS, Management Science Technology Support Needed Strategic Planning Managerial Control Operational Control Type of Control