Turner Realtors Team Inc. Selling Guide

TURNER TEAM, INC HOME SELLING GUIDE The Turner Team, Inc Jennifer Turner, Principal Broker 503.312.4642 jenny@TurnerRealtors.com Charles Turner, Principal Broker 503.936.7764 charles@TurnerRealtors.com Vicki Gile, Broker 503.539.5944 vicki@TurnerRealtors.com Susan Horvat, Broker 503.949.3899 susan@TurnerRealtors.com Lisa Carter, Broker in Washington and Oregon 503.757.7283 lisa@TurnerRealtors.com Jessica Berger, Broker 541.490.5363 jessica@TurnerRealtors.com Atlatic & Pacific Real Estate (US), LLC 4800 SW Macadam Avenue, Suite 305 Portland, OR 97239 TurnerRealtors.com PortlandRealEstateBlog.com PDXRelocations.com AlphabetDistrict.com

TURNER TEAM, INC THE TURNER TEAMJennifer Turner, Principal Broker, MBA, ABR, GRI, SFR, CDPEJennifer’s Masters in Business Administration is from Portland State University. and her undergraduate dreee fromLewis & Clark College. Her certifcations include the Accredited Buyer’s Representative (ABR), Graduate RealtorInstitute (GRI), Short Sale & Foreclosure Resource (SFR) and Certified Distressed Property Expert (CDPE) and is trainedin the short sale and foreclosure process. She is President of the Fruit and Flower Development Center’s Board ofDirectors in Northwest Portland. Jennifer is a member of both RMLS and WVMLS and is licensed in both Oregon andWashington. Press and Awards Highlights:Charles Turner, Principal Broker, MBA, e-PRO, GRICharles’ Masters in Business Administration is from The Atkinson Graduate 2011School of Management at Willamette University and undergraduate Portland Business Journal Forty Under degree is from Lewis & Clark College. He has completed NAR’s e-PRO and 40 awarded to CharlesGraduate Realtor Institute (GRI) designations. He is the author of www. 2010PortlandRealEstateBlog.com and has written over 800 posts about our local Prudential Chairman’s Circle Platinumreal estate market. Charles is a member of the Junior Board for the Oregon 2nd Quarter Top 3 Sales Professional Chapter of the Make-A-Wish Foundation. in Oregon for Units and GCI Oregonian Alphabet District Susan Horvat, STAR, SFR, ABR Neighborhood Profile ArticleSusan covers real estate in the areas served by the Willamette Valley Multiple Portland Tribune ArticleListing Service in Salem and the mid-Willamette Valley. She works with Portland Mercury Articleboth buyers and sellers and is an Earth Advantage STAR certified Realtor, 2009 NAR Short Sale & Foreclosure Resource (SFR) and an Accredited Buyer Prudential Chairman’s Circle GoldRepresentative (ABR). KOIN News TV Interview 2008 Prudential Chairman’s Circle GoldLisa Carter, Oregon and Washington Licensed RISMedia Realtors on the RiseLisa works with buyers and sellers both in Oregon and Washington, where NuWire Investor Articleshe lives. She is a graduate of Oregon State University. 2007 Prudential Chairman’s Circle GoldVicki Gile, GRI, ABR New York Times ArticleVicki joined the Turner Team in 2009. She works with both buyers and sellers Brainstorm NW Articlein the Portland area. Vicki has completed the Graduate Realtor Institute (GRI) 2006and Accredited Buyer Representative (ABR) certifications. She is the primary Prudential President’s Circlenegotiator with the banks for short sales. Oregonian Article Daily Journal of Commerce Article Associated Press ArticleJessica Berger, Oregon Broker 2005Jessica is a buyer’s agent for the Turner Team. She is a graduate of the Prudential President’s CircleUniversity of Oregon Portland Business Journal Article Oregonian Article 2004 Prudential Leading Edge Society

TURNER TEAM, INC THE TURNER TEAM IN THE COMMUNITY We proudly support the Make-A-Wish Foundation of Oregon with our charitable dollars. Charles is a member of the Junior Board for the Oregon chapter of the Make-A-Wish Foundation. Jennifer is President of the Board of Directors for Fruit and Flower Child Development Center. The Make-A-Wish Foundation grants the wishes of children with life threatening medical conditions to enrich the human experience with hope, strength, and joy. Atlantic & Pacific Real Estate is a part of the Carrington Family of Companies. The Carrington Charitable Foundation’s objective is to partner with Associates of the Carrington Family of Companies to reach out to those in need. CCF will support charities through the collective efforts of the CCF Board of Directors and Associates of the Carrington Family of Companies in an effort to encourage Associate participation and maximize contributions to those charities. CCF seeks to promote giving back to the community through generous support of the chosen charities which reflect the interests and passions of Carrington Associates. Jennifer Turner, Principal Broker 503.312.4642 jenny@TurnerRealtors.com Charles Turner, Principal Broker 503.936.7764 charles@TurnerRealtors.com Vicki Gile, Broker 503.539.5944 vicki@TurnerRealtors.com Susan Horvat, Broker 503.949.3899 susan@TurnerRealtors.com Lisa Carter, Broker in Washington and Oregon 503.757.7283 lisa@TurnerRealtors.com Jessica Berger, Broker 541.490.5363 jessica@TurnerRealtors.com

TURNER TEAM, INC MARKETING TOOLS WE USE TO SELL HOMES Internet • Digital photos of home • Virtual tour published online • HD video posted to YouTube and linked to other social media and real estate sites • Rotating featured listing on TurnerRealtors.com. • Premium placement on Zillow. • Your home’s own website with its own domain: www.youradddress.com and dedicated text message number with the listing’s details. At Your Home • Install electronic RMLS lockbox for easy access • Install a traditional Atlantic & Pacific Real Estate “For Sale” sign • Broker’s Tour – Open House for Realtors • Open House(s) – if you want them • Paperless Permanent Flier with property’s details outside and full color flyers inside Print Media • Portland Business Journal ad (if applicable) • Recyclable “Just Listed” postcards mailed to neighbors Other Benefits of Listing with Us • No obligation AHS Warranty during the listing period and optional buyer coverage • Realtor feedback from ShowingSuite.com; know what the agents that show your home think about your home • Professionally measured floor plan • “For Sale” sign phone number rings multiple numbers to help capture buyers *Not all services are appropriate to all listings. We will discuss which tools are best for your situation.

TURNER TEAM, INC SELLER BENEFITS

TURNER TEAM, INC AUTOMATED HOME FEEDBACK SYSTEM KEEPS YOU INFORMEDOur automated client Home Feedback System is just one way thatwe will provide you a much better home selling experience endingwith the results you need.Here’s how it works: 1. Each time your property is shown to a prospective buyer, the details of the showing are entered into my Home Feedback System. 2. My system then automatically follows up with each showing agent up to three times to solicit his buyer’s comments on your home (Most agents don’t have time to follow-up even once, let alone three times). Once received, these comments are automatically entered into the system.As our client, you will receive private online access to the Home Feedback System: View all feedback responses to-date View statistics summarizing all feedback to-date View the status of pending feedback View comments posted on activity that we have done to help sell your homeWhat does this mean to you? • You’ll get immediate direct feedback from prospective buyers of your home allowing us to correct any misconceptions about your home or improve on problems with the way your home shows BEFORE they impact negatively on the sale of your home. • My system logs all the agents of prospective buyers that have seen your property. I use this to instantly email every agent that has shown your home to let them know when we are about to receive an offer. This often leads to multiple offers or a bidding war on your home. • I can also use the system to let other agents know about any changes in your listing. After all, what good is a marketing change if nobody knows about it? • Feedback is always available you (24 hours a day). You’ll never feel like you are “out of the loop”. Not only will you get far superior customer service, but your home will sell faster and at a higher price.

TURNER TEAM, INC SIZING UP YOUR HOME “My house is 2000 square feet.” “How do you know that?” “That’s what I was told.” Square footage is one of the most important statistics of your home. A professionally measured home not only makes sure the information is accurate, it gives buyer’s another opportunity to imagine themselves in your home before they walk through the door. When it is appropriate to your property, this service is included in your listing. Jennifer Turner, Principal Broker 503.312.4642 jenny@TurnerRealtors.com Charles Turner, Principal Broker 503.936.7764 charles@TurnerRealtors.com Vicki Gile, Broker 503.539.5944 vicki@TurnerRealtors.com Susan Horvat, Broker 503.949.3899 susan@TurnerRealtors.com Lisa Carter, Broker in Washington and Oregon 503.757.7283 lisa@TurnerRealtors.com Jessica Berger, Broker 541.490.5363 jessica@TurnerRealtors.com

TURNER TEAM, INC YOUR CUSTOM WEBSITEFor more information please contact: Phone: Fax:The Turner Team Jennifer Turner 503.312.4642 503.526.2848 Charles Turner 503.936.7764 503-526-2870 Vicki Gile 503.539.5944 503.670.5941 Susan Horvat 503.949.3899 503.520.2464 Lisa Carter 503.757.7283 503.520.2488

TURNER TEAM, INC OFFER YOUR BUYER PEACE OF MIND & TIME SAVING TOOLS FOR YOUWith DocuSign there is no need to print/sign/fax orscan a document. Our clients can digitally sign theirdocuments from just about anywhere- even on a planeawaiting departure. Digital signatures are assembledonto one complete document so it doesn’t matter whosigns first or in what order. Sign from your computer,smartphone or iPad.

TURNER TEAM, INC REVIEWS

TURNER TEAM, INC CLIENT TESTIMONIALSPeter and Anne‘s Story hunting with children” wasn’t a great idea say you can buy anything online! We areWhat could possibly be more nerve and decided, without discussing it with proof of it!wracking, ground shaking, and life us, to eliminate potential properties forchanging than moving? In our case, it viewing. Needless to say, we eliminated However, we never felt distanced fromwas from Phoenix, Arizona to Portland, her immediately. Charles, by miles or technology. PeterOregon! was very impressed that Charles was so How we mustered our morale to go back “techno-savvy”! If Charles didn’t have anMy husband, Peter, works for Intel and online, when we got home to Phoenix, immediate answer to a question---whichwe had the option of choosing our own and start searching all over again, is a was rare---he’d find the information andRealtor® to work with. I went online and story in itself. But, it would become the get back to us quickly.started looking at houses, myself, rather best part of our story and our search…than connecting with an agent first. because it led us to Charles Turner of Charles’ friendly, helpful know-how madeWhen I saw an interesting property, I’d TurnerRealtors®. the major hurdles of relocating lesscontact the Realtor® listing it. stressful. Driving cross-country with two vehicles and an RV and having just oneMy husband’s new position with Intel hour to arrange financial access to anrequired him to travel to the Portland out-of-state account, were huge factors.area about every other week, so itmade complete sense that we would Charles was there throughout to supporteventually relocate. Fortunately, the us by getting information we needed ortrips there allowed him to become requested back to us without delay. Hemore familiar with the city, a little bit diligently focused on our transactions;at a time. maintained a professional standard, was cheerful and upbeat and even came toWe took our first “house-hunting” trip the house to let the carpet cleaner in!to Portland one weekend, planningto meet a particular Realtor®, whom Here in Portland, we now experience thewe had previously contacted. We took wonder of changing seasons and tem-our fourteen-year-old son, Brampton, peratures. We can enjoy them indoorswith us to “see what he was getting into.” My husband sent Charles a casual email in our four- bedroom, three-and-a-halfWe wanted him to know that we under- requesting information about a house bath, 4400 square feet home, or outdoorsstood how tough it would be starting we had seen online and liked. Charles got on our deck or beautiful wrap-aroundhigh school in a new place. right back to us, sending a million differ- porch. We know we’ve made the best ent things for us to peruse; things about decision for our sons (Brampton, Ben andWe met the agent on a gray, rainy day. schools, neighborhoods, everything. Gavin), and our new lifestyles.If weather could portend an outcome, What began as a simple email indicatingthis day certainly did. This agent was a our interest in a home---which is now Thank you, Charles.poor match for us. My husband needed our home ---took off like wildfire. In fact, Anne Brandenburgerto direct her as she drove us around. She the majority of our communication withmade reference to the fact that “house- Charles was by email! I’ve heard people

TURNER TEAM, INC CLIENT TESTIMONIALSKatherine’s Testimonial included a stipulation in the sale of their For first-time home owners like me, theI just can’t say enough about how great Portland home, that they would not be prospect of making this huge move canthe Turners are! There are times when I responsible for any repairs needed. Gulp! be scary and very intimidating. Jennyactually toy with the idea of selling the Where did this leave me? and Charles made me feel so secure andhouse I’ve just bought and buy a new comfortable. They are focused, acces-one, just to work with Jenny and Charles I got a crash course in “party sewers” sible, knowledgeable and just terrificagain! (homes adjacent to each other sharing people. You don’t have to worry about a the same sewer line), what “negotiations” thing!Prior to buying my home, I was a sea- I could garner with the current ownersoned apartment dweller, often moving regarding the repair to broken sewerfrom place to place without actually pipes, who pays for what and what repairunpacking boxes! services were available to do the work. Sewer scopes were almost considered aNow, I’m a first time home owner. The To say I felt mired in these decisions is an novelty a few years back in real estatebiggest adjustment I had to make was to understatement. The aspects of search- transactions. Now we consider themstop pinching myself. I still can’t believe ing for and buying a house suddenly close to mandatory, even on new con-I actually own a house. I’ll go to my back seemed so simple! Finding the house struction. We’ve seen instances whereyard and think, “This is mine didn’t take long; financing the house new ABS pipe has been laid and thenThis little piece of land is mine.” didn’t take long; the final closing didn’t cracked under compaction by heavy take long. But this sewer thing loomed machinery.I’m really looking forward to my first larger than life every day.summer in the house. On clear days, Portland code no longer allows for partyI can see Mt. Hood down the street. Jenny was tenacious as ever in hounding sewers. If any part of a party sewer needsPortland really has some breathtaking the people who did the “sewer scope” to repair, the city mandates that all ownersscenes. I’m originally from Rochester, determine if my house was, in fact, on a separate (and pay for) their own sewerNew York, and visited Portland on a road “party sewer line”. When we discovered taps to the main line. A homeowner istrip, some years ago. It was so beautiful that it was, Jenny managed to get the responsible for their sewer to the curb.that I stayed. city of Portland to allow me to use the Portland’s sewer system is over 100 years very sewer line that runs right in front of old and is showing its age in many neigh-One of Jenny’s most important and my house and she also made sure that borhoods.welcomed skills is being on top of things I was locked into a fixed price with theduring the whole buying process, which sewer repair people. The aproxomate $100 investment inin my case, was fraught with unforeseen a sewer scope seems like the smartestglitches. She just kept on it, giving me progress money a buyer or proactive seller could reports every step of the way. By that spend on their home.Take the sewer problem, for example. time, I felt confidant that Jenny was tak-Talk about opening up a can or worms - ing care of everything, so it was a stress- ~ Charles & Jenniferor sewer pipes, for that matter. The own- free process for me. I didn’t worry abouters/sellers of the house were living out of a thing, She left no stone (or sewer pipe)the country in the British West Indies, but unturned.

TURNER TEAM, INC OREGON REAL ESTATE AGENCY DISCLOSURE PAMPHLET page 1This pamphlet describes agency relationships and the duties and responsibilities of real estate licensees in Oregon. This pamphlet isinformational only and neither the pamphlet nor its delivery to you may be construed to be evidence of intent to create an agencyrelationship.Real Estate Agency RelationshipsAn “agency” relationship is a voluntary legal relationship in which a real estate licensee (the “agent”) agrees to act on behalf of a buyer ora seller (the “client”) in a real estate transaction. Oregon law provides for three types of agency relationships between real estate agentsand their clients: * Seller’s Agent: Represents the seller only; * Buyer’s Agent: Represents the buyer only; * Disclosed Limited Agent: Represents both the buyer and seller, or multiple buyers who want to purchase the same property. This can be done only with the written permission of both clients.The actual agency relationships between the seller, buyer and their agents in a real estate transaction must be acknowledged at the timean offer to purchase is made. Please read this pamphlet carefully before entering into an agency relationship with a real estate agent.Duties and Responsibilities of an AgentWho Represents Only the Seller or Only the BuyerUnder a written listing agreement to sell property, an agent represents only the seller unless the seller agrees in writing to allow theagent to also represent the buyer. An agent who agrees to represent a buyer acts only as the buyer’s agent unless the buyer agrees inwriting to allow the agent to also represent the seller. An agent who represents only the seller or only the buyer owes the followingaffirmative duties to their client, other parties and their agents involved in a real estate transaction: 1. To exercise reasonable care and diligence; 2. To deal honestly and in good faith; 3. To present all written offers, notices and other communications in a timely manner whether or not the seller’s property is subject to a contract for sale or the buyer is already a party to a contract to purchase; 4. To disclose material facts known by the agent and not apparent or readily ascertainable to a party; 5. To account in a timely manner for money and property received from or on behalf of the client; 6. To be loyal to their client by not taking action that is adverse or detrimental to the client’s interest in a transaction; 7. To disclose in a timely manner to the client any conflict of interest, existing or contemplated; 8. To advise the client to seek expert advice on matters related to the transactions that are beyond the agent’s expertise; 9. To maintain confidential information from or about the client except under subpoena or court order, even after termination of the agency relationship; and 10. When representing a seller, to make a continuous, good faith effort to find a buyer for the property, except that a seller’s agent is not required to seek additional offers to purchase the property while the property is subject to a contract for sale. When representing a buyer, to make a continuous, good faith effort to find property for the buyer, except that a buyer’s agent is not required to seek additional properties for the buyer while the buyer is subject to a contract for purchase or to show properties for which there is no written agreement to pay compensation to the buyer’s agent.None of these affirmative duties of an agent may be waived, except #10, which can only be waived by written agreement between clientand agent.

TURNER TEAM, INC OREGON REAL ESTATE AGENCY DISCLOSURE PAMPHLET page 2Under Oregon law, a seller’s agent may show properties owned by another seller to a prospective buyer and may list competingproperties for sale without breaching any affirmative duty to the seller. Similarly, a buyer’s agent may show properties in which thebuyer is interested to other prospective buyers without breaching any affirmative duty to the buyer.Unless agreed to in writing, an agent has no duty to investigate matters that are outside the scope of the agent’s expertise.Duties and Responsibilities of an AgentWho Represents More than One Client in a TransactionOne agent may represent both the seller and the buyer in the same transaction, or multiple buyers who want to purchase the sameproperty only under a written “Disclosed Limited Agency” agreement, signed by the seller, buyer(s) and their agent.When different agents associated with the same real estate firm establish agency relationships with different parties to the sametransaction, only the principal broker (the broker who supervises the other agents)will act as a Disclosed Limited Agent for both thebuyer and seller. The other agents continue to represent only the party with whom the agent already has an established agencyrelationship unless all parties agree otherwise in writing. The supervising principal broker and the agents representing either the selleror the buyer have the following duties to their clients: 1. To disclose a conflict of interest in writing to all parties; 2. To take no action that is adverse or detrimental to either party’s interest in the transaction; and 3. To obey the lawful instruction of both parties.An agent acting under a Disclosed Limited Agency agreement has the same duties to the client as when representing only a seller oronly a buyer, except that the agent may not, without written permission, disclose any of the following: 1. That the seller will accept a lower price or less favorable terms than the listing price or terms; 2. That the buyer will pay a greater price or more favorable terms than the offering price or terms; or 3. In transactions involving one-to-four residential units only, information regarding the real property transaction including, but not limited to, price, terms, financial qualifications or motivation to buy or sell.No matter whom they represent, an agent must disclose information the agent knows or should know that failure to disclose wouldconstitute fraudulent misrepresentation. Unless agreed to in writing, an agent acting under a Disclosed Limited Agency agreement hasno duty to investigate matters that are outside the scope of the agent’s expertise.You are encouraged to discuss the above information with the agent delivering this pamphlet to you. If you intend for that agent, orany other Oregon real estate agent, to represent you as a Seller’s Agent, Buyer’s Agent, or Disclosed Limited Agent, you should have aspecific discussion with him/her about the nature and scope of the agency relationship. Whether you are a buyer or seller, you cannotmake a licensee your agent without their knowledge and consent, and an agent cannot make you their client without your knowledgeand consent.

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Turner Realtors Team Inc. Selling Guide

by Charles Turner on Jan 07, 2010

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Turner Realtors Team Inc. Selling Guide — Document Transcript