Processes established for better service levels and business continuity? Are they certified?<br />
Our Process<br />ITIL<br />Lean Six Sigma <br />ITIL – this remains our backbone in offering services. ITIL is the leader in IT guidelines and best practice publications; it has been tested in real world environments for over a decade and is proven.<br />Lean Six Sigma is a model of eliminating waste in processes as well as data driven data analysis ensuring better service to the end user<br />Escalation driven matrix to help you get timely delivery of services<br />Account Managers as a single point of contact<br />
Our certifications<br />TIA Tier 4 certification <br />CtrlS Certifications<br /> ISO 20000<br /> ISO 27001<br /> BS 25999<br />
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