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information at the point of use
information at the point of use
information at the point of use
information at the point of use
information at the point of use
information at the point of use
information at the point of use
information at the point of use
information at the point of use
information at the point of use
information at the point of use
information at the point of use
information at the point of use
information at the point of use
information at the point of use
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information at the point of use

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Presentation on our current and upcoming technology projects at DCPL

Presentation on our current and upcoming technology projects at DCPL

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Transcript

  • 1. Information Available at the Point of Use – DCPL’s discovery and customer service tools<br />Bill McClendon, CEO, Digicon LLC<br />Chris Tonjes, CIO, DC Public Library<br />
  • 2. Challenges<br />Budget cuts<br />Increased demand for more interactive customer service<br />Ebook popularity<br />Collaboration with external partners<br />
  • 3. Our projects <br /><ul><li>The DCPL iPhone app
  • 4. The DCPL Blackberry App
  • 5. Vufind
  • 6. Self check machines
  • 7. DCPL tablet portal
  • 8. Facebook App</li></li></ul><li>DCPL Iphone App<br />Used by over 10,000+ customers<br />Fully functional – all account transactions <br />Doubles as library card<br />Works with Overdrive Download manager<br />Used by librarians as quick way to help customers find materials<br />Can be used to reserve computers<br />
  • 9. DCPL Blackberry App<br />Native blackberry app<br />Find and reserve items<br />Displays rich content<br />Downloaded and used by over 3000+ users<br />
  • 10. Vufind Implementation<br />Vufind Release Candidate 2<br />Customized to provide full my account functionality<br />Web services replace SIP<br />Mobile theme offers users good experience on most tablets and smart phones<br />Future enhancements - amazon reviews, federated search<br />
  • 11. iPad Portal<br />Customized “portal” for each library branch<br />Used by librarians to provide “roving” service<br />Common functions include:<br />Check in/out materials<br />Customer look up<br />Customer registration<br />Includes eReader and productivity<br />software<br />
  • 12. Facebook App<br />Encourages sharing of catalog<br />Written for facebook<br />Works with all OPACS<br />Friends can share or invite other friends <br />Compatible with overdrive <br />
  • 13. DCPL Self Check<br />Reuses back end code<br />Can work on any computer<br />Can include registration or payments<br />Portable! <br />Uses common, off the shelf components<br />
  • 14. DCPL Facebook App<br />
  • 15. VuFind – My Account Login<br />
  • 16. Vufind - Favorites<br />
  • 17. VuFind – Requested Holds<br />
  • 18. VuFind – Fines, Bills, and Fees<br />
  • 19. VuFind – PayPal Payments<br />

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