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Presentation on our current and upcoming technology projects at DCPL

Presentation on our current and upcoming technology projects at DCPL

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    information at the point of use information at the point of use Presentation Transcript

    • Information Available at the Point of Use – DCPL’s discovery and customer service tools
      Bill McClendon, CEO, Digicon LLC
      Chris Tonjes, CIO, DC Public Library
    • Challenges
      Budget cuts
      Increased demand for more interactive customer service
      Ebook popularity
      Collaboration with external partners
    • Our projects
      • The DCPL iPhone app
      • The DCPL Blackberry App
      • Vufind
      • Self check machines
      • DCPL tablet portal
      • Facebook App
    • DCPL Iphone App
      Used by over 10,000+ customers
      Fully functional – all account transactions
      Doubles as library card
      Works with Overdrive Download manager
      Used by librarians as quick way to help customers find materials
      Can be used to reserve computers
    • DCPL Blackberry App
      Native blackberry app
      Find and reserve items
      Displays rich content
      Downloaded and used by over 3000+ users
    • Vufind Implementation
      Vufind Release Candidate 2
      Customized to provide full my account functionality
      Web services replace SIP
      Mobile theme offers users good experience on most tablets and smart phones
      Future enhancements - amazon reviews, federated search
    • iPad Portal
      Customized “portal” for each library branch
      Used by librarians to provide “roving” service
      Common functions include:
      Check in/out materials
      Customer look up
      Customer registration
      Includes eReader and productivity
      software
    • Facebook App
      Encourages sharing of catalog
      Written for facebook
      Works with all OPACS
      Friends can share or invite other friends
      Compatible with overdrive
    • DCPL Self Check
      Reuses back end code
      Can work on any computer
      Can include registration or payments
      Portable!
      Uses common, off the shelf components
    • DCPL Facebook App
    • VuFind – My Account Login
    • Vufind - Favorites
    • VuFind – Requested Holds
    • VuFind – Fines, Bills, and Fees
    • VuFind – PayPal Payments