Fox Cities Managers June 2009


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Thank you notes are a powerful way to motivate and build relationships. Unfortunately, many people don\'t feel comfortable writing them. This will help you learn the basics of creating effective thank you notes.

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Fox Cities Managers June 2009

  1. 1. June 9, 2009 Thank You Notes Chuck Tomasi
  2. 2. Time Description Person(s) 6:00 Introductions All 6:20 Group strategy discussion All 6:40 Thank you notes Chuck Tomasi 7:15 Future topics Chuck Tomasi 7:30 Open discussion All
  3. 3.
  4. 4. <ul><li>What do you want to get out of this group? </li></ul><ul><li>What are you willing to contribute? </li></ul><ul><li>How can we make it sustainable long term? </li></ul><ul><li>How do we attract more participants? </li></ul>
  5. 5.
  6. 6. <ul><li>Notes </li></ul><ul><ul><li>Don’t have to be expensive </li></ul></ul><ul><ul><li>Bi-fold </li></ul></ul><ul><li>Don’t use e-mail </li></ul><ul><ul><li>It’s impersonal and doesn’t carry the same impact </li></ul></ul>
  7. 7. <ul><li>Only say “thank you” twice </li></ul><ul><li>Express only gratitude </li></ul><ul><ul><li>Never ask for anything </li></ul></ul><ul><li>Handwritten is best </li></ul><ul><ul><li>Typing is impersonal </li></ul></ul><ul><li>It’s never too late – really! </li></ul><ul><li>Only write on the bottom (or right) side </li></ul>Write on this side only
  8. 8. <ul><li>Make notes on project folders </li></ul><ul><li>Jot down names of people and what they did </li></ul>Thank you notes Brian F – drafting review furniture setup Jason H – sponsorship/backing Scott S – network setup/speedy response Paul M/Andy H – organizational and review
  9. 9. <ul><li>Keep it short </li></ul><ul><ul><li>If it doesn’t fit on ½ of the card, it’s too long </li></ul></ul><ul><li>Three sections (3-4 lines) </li></ul><ul><ul><li>Thank you </li></ul></ul><ul><ul><li>Personal section </li></ul></ul><ul><ul><li>Final appreciation </li></ul></ul>
  10. 10. <ul><li>Avoid: </li></ul><ul><ul><li>I’d like to thank you… </li></ul></ul><ul><ul><li>I’m writing to… </li></ul></ul><ul><li>Examples: </li></ul><ul><ul><li>Thank you for being part of my project team </li></ul></ul><ul><ul><li>Thank you for interviewing me today </li></ul></ul><ul><ul><li>Thank you for hosting me at the meeting last night </li></ul></ul>
  11. 11. <ul><li>1-2 Lines </li></ul><ul><li>Involve specifics </li></ul><ul><ul><li>You want them to know this is not a form letter </li></ul></ul><ul><ul><li>This is where the prep comes in handy </li></ul></ul><ul><li>Example: </li></ul><ul><ul><li>Your quick work with the network configuration made the project run smoothly and kept things on schedule. I wish we had more people with your level of dedication. </li></ul></ul>
  12. 12. <ul><li>One quick summary to re-iterate </li></ul><ul><li>Examples: </li></ul><ul><ul><li>Again, I appreciate all the help </li></ul></ul><ul><ul><li>Thank you again. I look forward to seeing you soon. </li></ul></ul><ul><ul><li>With warmest regards and appreciation </li></ul></ul>
  13. 13. <ul><li>Start with this formula </li></ul><ul><li>Including items </li></ul><ul><ul><li>Ex: Photo of you and the card recipient (appropriate) </li></ul></ul><ul><ul><li>Ex: The card recipient receiving an award </li></ul></ul><ul><ul><li>Ex: Novelty – “Thanks a Million” </li></ul></ul><ul><li>Avoid including a business card </li></ul>
  14. 14. <ul><li>Your laptop broke down and the PC support technician, Sarah, got it turned around in 24 hours before an important trip you had to take to see an important client. She did it without any loss of data </li></ul>
  15. 15. <ul><li>Your project to overhaul the new hire process just completed. Your boss was the sponsor and really went to bat for you when the senior management team thought it should be shelved for other initiatives. </li></ul>
  16. 16. <ul><li>You were on a business trip and left an important folder in the hotel room. You contact the hotel and Carol the receptionist located it and sent it overnight to your office where it was waiting for you when you returned. </li></ul>
  17. 17. <ul><li>Your brother just bumped in to Mr. Johnson, your 10th grade teacher who made a big impact on direction of your life. Mr. Johnson said he remembered you and would love to hear from you. </li></ul>
  18. 18. <ul><li>Manager Tools: </li></ul><ul><ul><li>How to Write a Thank You Note </li></ul></ul><ul><ul><li> </li></ul></ul>
  19. 19. <ul><li>On-boarding/training process ideas </li></ul>
  20. 20. <ul><li>LinkedIn </li></ul><ul><ul><li> </li></ul></ul><ul><li>Facebook </li></ul><ul><ul><li> </li></ul></ul>
  21. 21. 2 nd Tuesday of Each Month Date Topic July 14 Conflict Management – Ryan Kehl August 11 Presentations Made Better September 8 Say It Well With E-mail October 13 Email management November 10 Personal productivity (GTD intro) December 8 Non-verbal communications January 11 Delegation
  22. 22. <ul><li>We appreciate you taking time out of your busy schedule and spending it with us to improve yourself and your organization </li></ul>