How to Use Twitter Infographic 2.0

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Since my first Twitter Tips Infographic went viral, I decided to update the infograhic and the slideshare for my presentation at the 2013 #smtulsa conference. This version has updated tips and a couple of case studies. 1. What happens when a customer Tweets something bad, and 2. how not to piss people off with your Tweets. If you use, please credit Cheryl Lawson and @Partyaficionado Get the infographic image via Partyaficionado.com/Twitter

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How to Use Twitter Infographic 2.0

  1. 1. Bit Rebels 17,910 Views
  2. 2. Edudemic 12,810 views
  3. 3. @Alyssa_Milano RT
  4. 4. How businesses should use Twitter A customer service case study As witnessed live Sunday 09-12-2010 By Cheryl Lawson @PartyAficionado (updated 9-5-2011)
  5. 5. When a customer has an issue…
  6. 6. Respond
  7. 7. Don’t Fear it, Get on it
  8. 8. The customer may still be unhappy
  9. 9. Relate
  10. 10. Fix
  11. 11. Address
  12. 12. Win!
  13. 13. Deliver
  14. 14. Keep Winning
  15. 15. But wait…… There’s more
  16. 16. There is a new Football Season upon us
  17. 17. #RamonWOW
  18. 18. Case Study #2
  19. 19. ?
  20. 20. Yikes!
  21. 21. Smart 

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