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Riverbed Performance Management
Riverbed Performance Management
Riverbed Performance Management
Riverbed Performance Management
Riverbed Performance Management
Riverbed Performance Management
Riverbed Performance Management
Riverbed Performance Management
Riverbed Performance Management
Riverbed Performance Management
Riverbed Performance Management
Riverbed Performance Management
Riverbed Performance Management
Riverbed Performance Management
Riverbed Performance Management
Riverbed Performance Management
Riverbed Performance Management
Riverbed Performance Management
Riverbed Performance Management
Riverbed Performance Management
Riverbed Performance Management
Riverbed Performance Management
Riverbed Performance Management
Riverbed Performance Management
Riverbed Performance Management
Riverbed Performance Management
Riverbed Performance Management
Riverbed Performance Management
Riverbed Performance Management
Riverbed Performance Management
Riverbed Performance Management
Riverbed Performance Management
Riverbed Performance Management
Riverbed Performance Management
Riverbed Performance Management
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Riverbed Performance Management

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Riverbed Performance Management solutions provide IT with the visibility and actionable insight to help deliver the application performance that users and business demand.

Riverbed Performance Management solutions provide IT with the visibility and actionable insight to help deliver the application performance that users and business demand.

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  • What is application performance? The speed and reliability of the interaction between end users and the application they need to perform business. More and more, research is showing that end user tolerance of poor application performance continues to erode. As people interact with applications both in business and in their personal life, they expect instant access and a consistent experience As applications are being rolled out more quickly, IT needs to deliver them efficiently with virtualization, cloud, all leveraging the same infrastructure. In order to deliver a reliable experience, IT must be able to detect problems before they impact the end user experience and fix problems quickly.
  • Because applications are becoming more central to the business, speed is critical. Performance is not just a luxury, it is a business requirement. For Amazon.com 100 millisecond increase in web page load time leads to a 1% drop in sales. At Google, where their business is based on eyeballs, a 500 millisecond delay leads to a 20% drop in traffic. And in financial services, brokers can lose $4M per millisecond if the trading platform is 5 milliseconds behind.
  • These market dynamics create four main challenges for the IT teams responsible for application performance:  Troubleshooting and recovering from business disrupting application failures:Downtime of business critical applications has a direct impact on a business’ top and bottom line. When application outages occur, it is imperative that IT operations, application and network teams are able to detect, isolate and fix the problem as quickly as possible. It can often take days, if not weeks to isolate and fix performance problems, and problems are often only discovered after end users call in. The inability to perform when the application is down is not the type of spotlight application and IT teams want, but is one they often find themselves in with legacy performance management tools. Failure or delay in finding and fixing recurring and persistent performance problemsIntermittent and chronic performance problems negatively impact end-user satisfaction and productivity.  While these types of problems may not generate a help desk ticket, they are very likely to get the Apps team / CIO beat up and to continually block IT from focusing on adding new value to the business.  Proactively ensure data center migrations, consolidation, expanded deployments, new release, new users are protected from application performance issues:When businesses virtualize, consolidate or migrate their data centers to the cloud, they expect to improve flexibility, cost, and control, but do not expect to negatively impact application performance. When rolling out new applications or expanding existing deployments, it is critical to ensure that the performance business requires will be delivered. Without the right tools to manage and predict the effects of such infrastructure or application changes on application performance, however, businesses often find themselves dealing with unforeseen performance problems. Executive & Business Level ReportingApplication performance is not a single group’s responsibility and has broad implications across IT operations, application teams and business owners. It is imperative in this world of heightened application focus, that IT be able to communicate broadly and in languages tailored to technical and business audiences about application performance.Business Impact of not addressing these challenges:Legacy tools do not fully address these 4 challenges because they provide only a fragmented view, while IT operations are overloaded with raw data but lack actionable intelligence. As a result, problem identification, diagnosis, and resolution take days and weeks instead of minutes. And it can be difficult to communicate the consolidated, cross-functional view of what is really going on with application performance.  This current state of application performance management results in significant negative impact to business via:Revenue lossCustomer dissatisfactionProductivity lossDissatisfaction with IT
  • Today’s complex application infrastructure requires a performance management solution that looks across all critical parts of the application delivery chain. The RPM approach is that whether you are rolling out new applications, consolidating or virtualizing data centers, or migrating to the cloud, managing application performance requires a holistic view that includes: end user experience monitoring, application transaction tracing & component monitoring, and underlying infrastructure and network performance management.End user experience.  What is the end user actually experiencing as they interact with the application? Whether using web or thick client applications, and regardless if users are local, around the world, or mobile, you must be able to monitor and troubleshoot the ultimate measure of application performance: the end-user’s experience.Transaction Tracing & Component Monitoring.  What an end user perceives as a single operation involves many distinct application transaction across many different application components including the back end database, webserver, middle ware, auditing servers, back end third party services. How do you track, monitor and troubleshoot the performance of each of these critical transactions and dive deep into the various components of the application to really understand what is going on in the servers supporting the application?Infrastructure and Network Performance Management.  IT infrastructure exists for one reason, to deliver applications. In order to really understand those challenges, you need to understand infrastructure from applications perspective. How is the performance and availability of the underlying IT infrastructure and network contributing to the performance of the application? The network in particular is a critical application component whose importance continues to rise with the move to cloud, mobile, SDN and network virtualization.ClickAcross all of these, analytics and reporting are required to make this data easy to access and to ensure IT operators and apps teams are not inundated with data that but rather armed with automated analysis and answers to the questions that help pinpoint, isolate and solve the problems
  • Today’s network is not simple. Supporting current and next generation applications and end-users is more challenging than ever.Over the past decade, enterprise networks have transitioned from a data center or two and a couple of branch offices, into a virtualized (click) heavily consolidated environment.That produced performance challenges as IT resources were migrated into a few centralized data centers, so we all deployed strong optimization capabilities with the Riverbed Steelhead and delivery controllers like the Riverbed Stingray solutions. That was great, performance returned, but we had added layers of complexity and visibility gaps as a result. At the same time, applications were getting more complex and multi-tiered dynamic and complex component driven applications emerged.From a network perspective, more and more direct to internet or “hybrid” network scenarios have emerged, and to top it off, parts of applications or entire applications themselves now reside across the public internet in cloud infrastructures. Now sensitive and thin unified communications and real-time virtual computing traffic is required to run over those same network paths, which requires powerful QoS, yet another component to manage and maintain.Lastly, creating a perfect storm, our end-users are more mobile than ever, with ever increasing expectations, and their accessing their business critical applications on a more diverse set of devices every year.Achieving network visibility, control, and management across this environment is a true challenge. This is not an easy task.
  • And if you think it’s bad now, the demands are not letting up. Networking teams are being asked to shift their focus from their network domains into application, business and user focused views on their role in delivering end-user productivity and experiences.The same ground shifting virtualization technology that revolutionized hardware and software is shifting to networks with Software Defined and virtual networking.Applications have also matured into constantly updated and rapidly rolled out solutions that provide constant fluctuations and change on network infrastructures.Of course, all of todays challenges and the future ones mentioned above will need to be tackled with limited budgets and any impact to productivity or performance will obviously not be tolerated.It’s going to be a tough few years!
  • To empower and arm enterprises to overcome these challenges, four key components of capabilities will be required building blocks to any successful solution.Visibility Everywhere:As the enterprise network and infrastructure stretches from your traditional data centers, to sprawling branch offices, cloud infrastructures, and even out across mobile networks to end-user devices, it’s imperative that you obtain visibility into those networks, infrastructures, applications, devices, and ultimately the end-user’s themselves. Today end-user experience is the driving indicator of how an IT is delivering critical applications and productivity to it’s end users, without visibility everywhere, you are operating with blind spots and not seeing the true enterprise application picture.Application Awareness:Today’s modern applications and web applications are posing new challenges for visibility and awareness. In order to deliver efficient and productive business applications, unprecidented application awareness is required. Only by discovering, understanding, monitoring, and managing these individual applications and their end-users can today’s enterprises truly gain the intelligence they need to understand and manage their environments. Once achieved, complete application awareness networking teams to manage to their infrastructure aligned to end-user experience intelligence, ensuring they are meeting and exceeding their business’ expectations. The result is a well aligned and highly controlled application eco-system, even in the light of todays unprecedented network complexity and change.Automated Intelligence:Sprawling enterprise IT environments are rapidly becoming unbearably complex. Many describe network, infrastructure, and application management as a looming big data challenge. On top of the depth of data required to manage today’s enterprise applications, the dynamic nature of user behavior along with the networks and infrastructure involved in delivering it requires automated intelligence to empower businesses with predictive intelligence, truly reduced complexity and level of effort, and accurate insight. Simply having visibility is not enough, next generation management solutions will need to intelligently parse through these massive data feeds to identify anomalies and pending potential issues to remove and illuminate the growing number of IT blind spots.Streamlined Monitoring and Troubleshooting:Once an issue is identified or a pending issue is predicted, a streamlined troubleshooting solution is required. Todays challenges require control across all tiers and components of applications, infrastructure, network, and end-user devices. Identifying and predicting problems is only the beginning, today’s IT organizations need rapid and streamlined tools to cut across todays complex application environments to pinpoint the problem quickly and with the right level of detail and reporting for their specific use-case and job role.
  • At RPM we believe it takes a multi-level approach to performance management. You really want to be able to see into those network details, packets and flows, to get the fine grained picture. These transactions occur in milliseconds, but each and every one holds a key to the underlying network and infrastructure that today’s apps rely on.Moving up the stack, you also need to have an intimate understanding of the application transactions that deliver the core application functionality. This opens up visibility into application tiers and components and the dependencies across them and gives us a view into a more aggregated time period of seconds of performance conditions.And lastly, and most importantly, you really need to understand how those transactions, and the underlying network and infrastructure data incorporates to deliver a contained user experience. For the user, their experience is encapsulated in a behavior like “shopping cart checkout” or “view account balance” or “login”. These user behaviors and experiences are the core of what business applications are delivering, productivity. Inside of those applications are thousands of application transactions, and millions of packets. A clear and powerful view across all of these tiers and their dependencies is core to delivering next generation application and network performance management.
  • So revisiting today complex network and application environments with RPM solutions demonstrates our value across the enterprise.In key data centers where your critical applications are hosted, a combination of virtual, network and infrastructure, transactional, and end-user specific instrumentation and capabilities would be deployed, leveraging the Cascade Shark, virtual shark, and OPNET AppResponseXpert provides and unprecedented powerful solution combining APM and AANPM capabilities.In secondary and regional data centers, Cascade Shark, existing WAN Optimization Steelheads and infrastructure data might be leveraged.In branches enterprises may choose to leverage their existing optimization installations or supplement with embedded Cascade shark capabilities.And for smaller branch offices enterprises might just leverage infrastructure and network flow data.What about those challenged mobile end-users, devices, and cloud infrastructures? Here AppResponse Browser Metrix adds industry leading end-user experience monitoring to fold these hard to reach environments into the enterprise management picture.All of these intelligence sources then feed back into the centralized console of the Cascade Profiler, providing an end-to-end view with enterprise wide to packet level detail, workflows, and reporting.
  • Riverbed delivers industry leading technologies for these key requirements through the Riverbed Performance Management solution family.RPM delivers End-To-End visibility through a combination of network, infrastructure, transaction, and end-user experience based intelligence. The result is a broad view of next generation enterprise IT environments, removing blind spots and extending visibility from remote end-user devices, through networks and cloud infrastructures, into applications and their components.End-User Awareness is the key indicator of IT performance and translates directly to business value and productivity. As such, it’s a powerful tool within the RPM solution line that provides insights directly into what end-users are experiencing and aligns your IT focus with critical business requirements.With the massive amounts of data and intelligence required to effectively manage today’s enterprise applications, powerful analytics are a foundational tool. RPM’s powerful big data analytics methodologies and automated baselining and discovery provide unmatched increases in response times, application availability, and ultimately end-user productivity.When a problem is predicted or has occurred, it’s imperative that the right people have the right information and control at their fingertips. RPM’s streamlined troubleshooting and workflows enable your IT organization to rapidly navigate from exectutive-level dashboards down into the root cause of performance problems. Dramatically reducing and avoiding potential downtime or performance degradations.Lastly, RPM’s solutions provide extremely powerful application dependency and infrastructure intelligence. Dynamic discovery methodology uncovers the interdependencies and complex tiers, components, and flows associated with all enterprise applications. This can be leveraged to eliminate application blind spots and also leveraged to model and plan for infrastructure and application changes.
  • All that’s needed to get started is the IP address of the application server
  • Cascade analytics allow you to respond to IT performance problems faster, even before the user calls to complain.Without analytics, IT would only start looking for the problem when the user calls the help desk.With Cascade analytics, as soon as an application metrics goes outside the normal range, and IT can start looking for the problem right away. It may even be fixed before it starts impacting user performance.In addition, analytics alert provides contextual evidence that further accelerates the triage process.Behavioral analytics are the key to accelerating problem resolution. Cascade can track dozens of metrics such as response time, throughput and number of network connections, and alert the administrator as soon as any of them go outside the normal range. Analytics are completely automatic and dynamic – you don’t need to set any hard-coded thresholds. Cascade can even detect daily and weekly behavior patterns.Analytics tracked: Connections (Active connections, Connection bandwidth, New connections); Efficiency (# TCP resets, TCP retransmissions bandwidth); User Experience (Average app throughput / connection, Average connection duration, Response time)
  • Cascade service dashboards provide a quick view into the end-to-end health of an application or service and enable a top-down approach to troubleshooting. Application services are created using the discovery wizard which automates the process of mapping transactions to their underlying infrastructure, so that service definitions are always accurate and up to date. So when we say that we’re monitoring service health, we mean we are monitoring ALL of the components involved in delivering the service to the end user: users, web servers, load balancers, application servers, authentication and DNS servers, databases and the links between them. That’s true end-to-end service visibility. And this is a significant differentiator for Cascade.Red-yellow-green health status indicators are driven by Cascade Profiler's advanced analytics that automatically detect and alert on meaningful changes in performance, providing early notification of developing issues – often before the user notices the degradation.CIOs love Cascade’s service dashboards because they get an immediate and visual understanding of how critical applications are performing AND because it provides a common view into application performance for multiple audiences.IT staff love Cascade’s service dashboards because of it’s streamlined and seamless workflow that accelerates troubleshooting. They can go from a dashboard view to a packet-level view in a handful of clicks, enabling them to resolve performance issues in a matter of minutes.
  • Cascade’s automated discovery wizard provides a unique, closed loop process that automates the creation of service dashboards:The first step involves discovering all application components involved in delivering a service to an end userThen you apply the relevant behavioural analytics for proactive alertingAnd lastly, Cascade automatically creates the service dashboard & service maps
  • This series of screenshots show Cascade’s top-down troubleshooting in action and how service dashboards, discovery and analytics all play a role in accelerating the triage process.The top-down approach is much quicker and more cost-effective than looking one interface at a time like you do with many competing products.Solving a tough problem may involve digging deep into the packet level. However, some tough problems require a wide view, e.g. you can solve the problem by seeing where else it has happened.
  • Cascade service dashboards provide a quick view into the end-to-end health of an application or service and enable a top-down approach to troubleshooting. Application services are created using the discovery wizard which automates the process of mapping transactions to their underlying infrastructure, so that service definitions are always accurate and up to date. So when we say that we’re monitoring service health, we mean we are monitoring ALL of the components involved in delivering the service to the end user: users, web servers, load balancers, application servers, authentication and DNS servers, databases and the links between them. That’s true end-to-end service visibility. And this is a significant differentiator for Cascade.Red-yellow-green health status indicators are driven by Cascade Profiler's advanced analytics that automatically detect and alert on meaningful changes in performance, providing early notification of developing issues – often before the user notices the degradation.CIOs love Cascade’s service dashboards because they get an immediate and visual understanding of how critical applications are performing AND because it provides a common view into application performance for multiple audiences.IT staff love Cascade’s service dashboards because of it’s streamlined and seamless workflow that accelerates troubleshooting. They can go from a dashboard view to a packet-level view in a handful of clicks, enabling them to resolve performance issues in a matter of minutes.
  • Cascade service dashboards provide a quick view into the end-to-end health of an application or service and enable a top-down approach to troubleshooting. Application services are created using the discovery wizard which automates the process of mapping transactions to their underlying infrastructure, so that service definitions are always accurate and up to date. So when we say that we’re monitoring service health, we mean we are monitoring ALL of the components involved in delivering the service to the end user: users, web servers, load balancers, application servers, authentication and DNS servers, databases and the links between them. That’s true end-to-end service visibility. And this is a significant differentiator for Cascade.Red-yellow-green health status indicators are driven by Cascade Profiler's advanced analytics that automatically detect and alert on meaningful changes in performance, providing early notification of developing issues – often before the user notices the degradation.CIOs love Cascade’s service dashboards because they get an immediate and visual understanding of how critical applications are performing AND because it provides a common view into application performance for multiple audiences.IT staff love Cascade’s service dashboards because of it’s streamlined and seamless workflow that accelerates troubleshooting. They can go from a dashboard view to a packet-level view in a handful of clicks, enabling them to resolve performance issues in a matter of minutes.
  • Cascade service dashboards provide a quick view into the end-to-end health of an application or service and enable a top-down approach to troubleshooting. Application services are created using the discovery wizard which automates the process of mapping transactions to their underlying infrastructure, so that service definitions are always accurate and up to date. So when we say that we’re monitoring service health, we mean we are monitoring ALL of the components involved in delivering the service to the end user: users, web servers, load balancers, application servers, authentication and DNS servers, databases and the links between them. That’s true end-to-end service visibility. And this is a significant differentiator for Cascade.Red-yellow-green health status indicators are driven by Cascade Profiler's advanced analytics that automatically detect and alert on meaningful changes in performance, providing early notification of developing issues – often before the user notices the degradation.CIOs love Cascade’s service dashboards because they get an immediate and visual understanding of how critical applications are performing AND because it provides a common view into application performance for multiple audiences.IT staff love Cascade’s service dashboards because of it’s streamlined and seamless workflow that accelerates troubleshooting. They can go from a dashboard view to a packet-level view in a handful of clicks, enabling them to resolve performance issues in a matter of minutes.
  • Cascade service dashboards provide a quick view into the end-to-end health of an application or service and enable a top-down approach to troubleshooting. Application services are created using the discovery wizard which automates the process of mapping transactions to their underlying infrastructure, so that service definitions are always accurate and up to date. So when we say that we’re monitoring service health, we mean we are monitoring ALL of the components involved in delivering the service to the end user: users, web servers, load balancers, application servers, authentication and DNS servers, databases and the links between them. That’s true end-to-end service visibility. And this is a significant differentiator for Cascade.Red-yellow-green health status indicators are driven by Cascade Profiler's advanced analytics that automatically detect and alert on meaningful changes in performance, providing early notification of developing issues – often before the user notices the degradation.CIOs love Cascade’s service dashboards because they get an immediate and visual understanding of how critical applications are performing AND because it provides a common view into application performance for multiple audiences.IT staff love Cascade’s service dashboards because of it’s streamlined and seamless workflow that accelerates troubleshooting. They can go from a dashboard view to a packet-level view in a handful of clicks, enabling them to resolve performance issues in a matter of minutes.
  • Cascade service dashboards provide a quick view into the end-to-end health of an application or service and enable a top-down approach to troubleshooting. Application services are created using the discovery wizard which automates the process of mapping transactions to their underlying infrastructure, so that service definitions are always accurate and up to date. So when we say that we’re monitoring service health, we mean we are monitoring ALL of the components involved in delivering the service to the end user: users, web servers, load balancers, application servers, authentication and DNS servers, databases and the links between them. That’s true end-to-end service visibility. And this is a significant differentiator for Cascade.Red-yellow-green health status indicators are driven by Cascade Profiler's advanced analytics that automatically detect and alert on meaningful changes in performance, providing early notification of developing issues – often before the user notices the degradation.CIOs love Cascade’s service dashboards because they get an immediate and visual understanding of how critical applications are performing AND because it provides a common view into application performance for multiple audiences.IT staff love Cascade’s service dashboards because of it’s streamlined and seamless workflow that accelerates troubleshooting. They can go from a dashboard view to a packet-level view in a handful of clicks, enabling them to resolve performance issues in a matter of minutes.
  • Virtualization brings with it great promise of flexibility, cost savings, and security. Most importantly it allows IT infrastructure to dynamically adapt to the needs of applications. This value comes with a cost in the form of increased complexity for Network and IT operations. Cascade 10.0 provides network and IT operations a complete solution for managing network and application performance across all major virtualization areas.
  • Some background on how the various Cascade products work together to provic
  • Cascade utilizes two sources of network information: flow data and packet data. Each is required for a different type of visibility.Flow data is a cost-effective and scalable way of collecting information from routers, switches and other devices, providing end-to-end visibility across the network without having to install probes everywhere.Packet data is needed for detailed visibility into application performance, because only the packets contain the complete conversations that took place on the network. Cascade provides continuous, line-rate packet capture capabilities for full retrospective analysis.In other words, flow data provides a wide view while packet data provides a deep view. How you deploy and configure Cascade depends on how wide and how deep you need to monitor your network. Integrated PacketFlow (iP/F) – Cascade is the only network performance management solution to combine flow data and packet data into a single logical record. iP/F is the secret sauce that enables broad visibility with minimal instrumentation as well as the seamless transition between flow-based information in Cascade Profiler and packet-level information in Cascade Shark, reducing the time it takes to identify, diagnose and resolve complex performance issues. The advantage of this better architecture is that it provides greater visibility and management at a significantly better price, both capex and opex.Cascade Dedups flows and collates and normalizes reports from multiple sources to create one super record. The facilitatesEnd-to-end visibility for a flow -- Enables correlation of reports from different devices, for example to track loss, or changing QoS tagsShared knowledge -- Application tagging by one source associates the tag with the flows from all other sources in the aggregate flowFacilitates the seamless transition between flow data and packet dataMinimizes storage requirements – Very efficient. Common information is stored only once
  • Both Cascade Gateway and Cascade Shark species feed information to Cascade for analysis and reporting. Note that Cascade Profiler provides Cascade’s primary differentiators: service monitoring, analytics, discovery & dependency mapping and WAN optimization analysis. Cascade Pilot is used to access packet level information stored on Sharks for packet and transactional analysis or multi-segment analysis (ability to analyze multiple, related pcap files to understand where on the network the problem is occurring). There is seamless integration between Cascade Profile and Cascade Pilot, as well as between Pilot and Wireshark.
  • RPM is a recognized leader by Gartner in the APM Magic Quadrant.
  • Transcript

    1. Monitoring Network & Application Performance Chun Wui (chunwui@riverbed.com) Technical Consultant
    2. WHAT IS APPLICATION PERFORMANCE? APP Speed Reliability Instant end-user experience Consistent user experience. Always! Efficiency with virtualization, cloud Detect problems before business impact Rapid rollout of new apps Fix problems in minutes not days or weeks Riverbed Confidential
    3. PERFORMANCE MATTERS 500ms 100ms 500ms delay leads to 20% drop in traffic 100ms increase in web page load time leads to a 1% drop in sales 1ms Broker can lose $4 million in revenues per millisecond Riverbed Confidential
    4. PERFORMANCE MANAGEMENT CHALLENGES Chronic Performance Problems Application and Infrastructure Changes Critical Application Failures Lack of Relevant Reporting Business Impact Productivity loss Revenue loss Dissatisfaction with IT Riverbed Confidential
    5. RPM APPROACH Analytics End User Experience Transaction Tracing & Component Monitoring Reporting Infrastructure & Network Performance Riverbed Confidential
    6. THE NETWORK’S ROLE IN APPLICATION PERFORMANCE Riverbed Confidential
    7. TODAY’S NETWORK: IT AIN’T SIMPLE Hybrid Networks Cloud, SaaS & 3rd Party Apps INTERNET End-User Devices WAN Branches QoS Unified Communications Data Center Multi-Tier Applications Data Center Data Center Data Center Data Center Virtualization & Consolidation Optimization & ADCs Riverbed Confidential
    8. INCREASING DEMANDS & EXPECTATIONS Become more application and business focused Measure the actual end-user experience Make networks more flexible and agile with network virtualization and SDN Adapt to the ever-increasing pace of new application roll-outs Manage costs without impacting productivity or performance Riverbed Confidential
    9. WHAT’S REQUIRED Visibility Everywhere • Remote sites, WAN, and deep into data centers • Across physical, virtual, optimized environments and cloud • From end-user devices to servers Automated Intelligence • Proactive detection and analysis of performance problems • Analytics and correlation • “What if” predictive performance modeling • Multi-Segment Analysis Application Awareness • • • • End-user experience Application transactions Multi-tier dependencies Deep packet inspection Streamlined Monitoring and Troubleshooting • Pinpoint the problem • Drill down to details from anywhere • End-to-end dashboards • Open and flexible search Riverbed Confidential
    10. THE FOUNDATION: APPLICATION AND NETWORK VISIBILITY End-User What Are End-Users Actually Experiencing? End User Experience Seconds to Minutes How Are Application Transactions Impacting Users? Transaction Application Transactions Seconds $ AppResponse How Well is the Network Delivering Applications? Packet Network Traffic Flows Milliseconds Shark Network Riverbed Confidential
    11. VISIBILITY EVERYWHERE No Reach Branch Branch Branch WAN Limited IT Branch Shark AppResponse Limited IT Secondary Data Center Data Center Critical Applications Regional/Failover Riverbed Confidential
    12. RPM FOR NETWORK TEAMS End-to-End Visibility End-User Aware Analytics Streamlined Troubleshooting Dependency Mapping Monitor application delivery across any mixture of physical,, virtualized, optimized or cloud-based environments Manage the complete performance picture Understand network impact on application performance, transactions, and end-user experience Deliver unmatched end-user experience Automate detection and analysis of performance problems. Predict impact of changes to network and app performance Resolve and avoid problems Navigate from business-level views to performance metrics to root cause of performance problems Dramatically reduce downtime Discover application, network and infrastructure dependencies now and in the future Eliminate blind spots and plan for change Riverbed Confidential
    13. DISCOVERY AND DEPENDENCY MAPPING WebServer-30 WebServer-34 DBServer-2 WebServer-33 AppServer-1 WebServer-31 DBServer-1 WebServer-32 You can’t monitor what you don’t know about ● Uses real-time and historical traffic flows to automatically identify all components involved in delivering an application service to the end user ● Discovers across all tiers of a multi-tier app, including load balancers ● Fast, accurate, complete, easy to use and keep up to date Riverbed Confidential
    14. PROACTIVE PROBLEM IDENTIFICATION Applications are too dynamic to monitor statically or manually MTTR Without analytics Cascade analytics Find Fix Fix Application slows Alerts to problems sooner than users • Find Call to help desk EVENTS Automates analysis of performance changes to provide proactive notification of issues • • • • Continuously learns network / application behavior to build historical baseline of “normal” Correlates baseline to current performance & alerts on statistically significant changes Focuses on errors and responsiveness issues that reflect deteriorating user experience Provides contextual evidence which streamlines diagnosis Riverbed Confidential
    15. END-TO-END MONITORING • • Graphical view into end-to-end application health simplifies problem identification Visualize relationships to understand business impact and help prioritize triage • Status driven by analytics to enable proactive outage avoidance • Top-down, app-focused workflow mirrors IT processes and speeds issue resolution • Broad audience appeal: CIO, application managers, network manager / operations Riverbed Confidential
    16. AUTOMATED INTELLIGENCE Wizard automates dashboard creation Discover: Quickly Dashboards: At-a- identify all components involved in delivering an application service to end users glance view into end-toend application health Analyze: Automates analysis of performance changes to provide early warning of problems Riverbed Confidential
    17. STREAMLINED TROUBLESHOOTING  Service-level dashboard  Understand dependencies via automate discovery  Fast, flexible drill down to incident report or traffic metrics  Automated analytics  Seamlessly drill-down into packets  Packet-level / transaction analysis in Cascade Pilot  Integrated with Wireshark Riverbed Confidential
    18. END USER EXPERIENCE FOR WEB APPLICATIONS – Understand page load times and detailed web application performance – Baseline web application performance and identify poorly performing application – Understand error codes and failures Riverbed Confidential
    19. DETAILED WEB ANALYSIS – Measures End User Experience all the way to the browser – Monitor across all client platforms – mobile, desktop…. – Cover cloud and data center hosted applications in a single seamless solution Riverbed Confidential
    20. MONITOR AND TROUBLESHOOT VOICE AND VIDEO Monitor and report on live calls – Passive speech quality analysis (P.564 class 1 compliant MOS analysis) – Rich set of RTP metrics on a per-call, per-channel basis – Vendor agnostic with support for video conferencing Riverbed Confidential
    21. DATABASE TRANSACTION MONITORING AND ANALYSIS Passively monitor database transactions 24x7 • Specific queries, tables, and columns • Throughput for database calls, transactions, rows, bytes, and active sessions No need for database access, DBA Across major DBMSs • Oracle, SQL Server, DB2/UDB, Teradata, Sybase ASE, Informix Riverbed Confidential
    22. MONITORING CITRIX Follow individual user transactions through the Citrix tier • Specific queries, tables, and columns • Throughput for database calls, transactions, rows, bytes, and active sessions Restore end-to-end visibility • Correlate user sessions to backend transactions • Analyze Citrix traffic across the WAN Clearly prove when Citrix is not the problem • Complements EdgeSight Riverbed Confidential
    23. VIRTUALIZATION MONITORING Server Virtualization VDI Network Virtualization (SDN) Riverbed Confidential
    24. LEVERAGE ACROSS IT OPERATIONS Consistent views and metrics across IT operations INFRASTRUCTURE MANAGERS SECURITY OPERATIONS SECURITY MANAGERS VIRTUALIZATION MANAGERS NETWORK OPERATIONS NETWORK MANAGERS NETWORK ENGINEERS APP MANAGERS APP DEVELOPERS CIO VP OF IT Riverbed Confidential
    25. Architecture Integrated, clean & elegant Riverbed Confidential
    26. COMPREHENSIVE VISIBILITY INTERNET WAN PACKETS METRICS FLOWS UNIFIED DATA STORE Single logical, de-duplicated record ● Flow data provides cost-effective end-to-end visibility ● Packet data provides detailed visibility into application performance – where needed ● Unified Data Store combines both in single logical, de-duplicated record • • • Share knowledge – associate application tagging by one source across all sources in aggregate flow Correlate info from different devices for end-to-end visibility into conversations Seamless transition from business-level views to technical details Riverbed Confidential
    27. CASCADE SOLUTIONS OVERVIEW Cascade Profiler User Interface • • • • • • Service Monitoring Behavioral Analytics Dependency Mapping WAN Opt. Analysis QoS Reporting Cascade Pilot • Packet Analysis • Transaction Views • Multi-Segment Analysis Cascade Gateway Telemetry Cascade Shark Flow Collection Protocol Decode Continuous Packet Capture Indexing & Storage NetFlow, sFlow, J-Flow, IP FIX, NetStream, FDR, CascadeFlow Cascade Shark Virtual Cascade embedded Shark Cascade Shark Riverbed Confidential
    28. CUSTOMER PROOF POINTS “ [RPM] gives us better visibility into our complex applications, the systems they run on and the network that carries them. All support staff now have the same visibility into our infrastructure – lessening fingerpointing and allowing all to better understand the relationships between components.” -IT Architect – Large Enterprise Insurance Company Network Teams uses RPM to “improve network monitoring, configuration, and troubleshooting across 150 national and international networks. “It's critical that our network runs smoothly and efficiently, and [RPM] helps it to do just that by enabling us to save time, increase our network team's productivity, and enhance customer service.” - Senior Network Engineer Riverbed Confidential
    29. APM MARKET LEADER Recognized as a Leader in the Magic Quadrant for Application Performance Monitoring by Gartner, Inc. Source: Jonah Kowall, Will Cappelli, Magic Quadrant for Application Performance Monitoring, © 2012 by Gartner, Inc. Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. Riverbed Confidential
    30. THE COMPLETE RPM PICTURE RPM DASHBOARDS Profiler Steelhead Shark AppResponse NETWORK AppInternals Server Agents Riverbed Confidential
    31. Riverbed Performance Platform Performance Acceleration Riverbed Performance Platform Performance Management IT Infrastructure Riverbed Confidential
    32. Riverbed Technology: The Application Performance Company Riverbed Technology delivers the application speed and performance users demand by giving IT teams the solutions to drive consolidation, virtualization and business impact.

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