Developing, Deploying and Accessing ICT services on Mobile Phones

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Presentation by Stéphane Boyera
World Wide Web Foundation at the CTA ICT Observatory: Mobile devices in wireless environments - Wageningen, 2-4 November 2009

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  • Developing, Deploying and Accessing ICT services on Mobile Phones

    1. 1. Developing, Deploying and Accessing ICT services on Mobile Phones Stéphane Boyera World Wide Web Foundation CTA ICT Observatory 2009 2 November 2009 [email_address]
    2. 2. <ul><li>Co-chair of W3C Mobile Web for Social Development </li></ul><ul><ul><li>Mission: Exploring and Understanding the barriers of using Mobile and Web Technologies in ICT4D </li></ul></ul><ul><ul><li>Home: http://www.w3.org/2008/MW4D/ </li></ul></ul><ul><li>Head of Web in Society Program of the Web Foundation </li></ul><ul><ul><li>Mission: Working toward having all people benefiting the Web </li></ul></ul><ul><ul><li>Home: http://www.webfoundation.org </li></ul></ul>Introduction Copyright © 2009. World Wide Web Foundation. All rights reserved
    3. 3. <ul><ul><li>Everywhere </li></ul></ul><ul><ul><ul><li>>4 billions subscribers </li></ul></ul></ul><ul><ul><ul><li>80% of the world population covered </li></ul></ul></ul><ul><ul><li>Lots of Potential and Interests in the development sector </li></ul></ul><ul><ul><li>Few Services, Users and Organizations using them </li></ul></ul><ul><ul><ul><li>Lack of Knowledge and expertise </li></ul></ul></ul><ul><ul><ul><li>Lack of tools </li></ul></ul></ul>Mobile Phones… Copyright © 2009. World Wide Web Foundation. All rights reserved
    4. 4. <ul><ul><li>A Swiss Army Knife: </li></ul></ul><ul><ul><ul><ul><li>SMS </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Voice </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Mobile Web </li></ul></ul></ul></ul><ul><ul><ul><ul><li>USSD </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Social Networks </li></ul></ul></ul></ul><ul><ul><ul><ul><li>IM </li></ul></ul></ul></ul><ul><ul><ul><ul><li>… </li></ul></ul></ul></ul>Mobile Phones… Copyright © 2009. World Wide Web Foundation. All rights reserved
    5. 5. <ul><ul><li>User Barriers </li></ul></ul><ul><ul><ul><li>Illiteracy, languages, trust, training… </li></ul></ul></ul><ul><ul><ul><li>Infrastructure, handset </li></ul></ul></ul><ul><ul><li>Service Provider Barriers </li></ul></ul><ul><ul><ul><li>Development and support </li></ul></ul></ul><ul><ul><ul><li>Deployment </li></ul></ul></ul><ul><ul><ul><li>Costs and business models </li></ul></ul></ul>But lots of barriers Copyright © 2009. World Wide Web Foundation. All rights reserved
    6. 6. <ul><ul><li>Strengths </li></ul></ul><ul><ul><ul><li>Available on all phones and networks, free reception of content </li></ul></ul></ul><ul><ul><ul><li>Using a well-known feature of the phone </li></ul></ul></ul><ul><ul><ul><li>Lasting and reusable Information </li></ul></ul></ul><ul><ul><ul><li>Many free and open-source tools and examples </li></ul></ul></ul><ul><ul><ul><li>Easy to implement, without external interventions (operators, etc.) </li></ul></ul></ul><ul><ul><ul><li>Work with unstable, unreliable network connection </li></ul></ul></ul><ul><ul><li>Weaknesses </li></ul></ul><ul><ul><ul><li>Textual content not supporting many languages </li></ul></ul></ul><ul><ul><ul><li>No discoverability, no bookmarking </li></ul></ul></ul><ul><ul><ul><li>High costs for service providers: network + hardware </li></ul></ul></ul><ul><ul><ul><li>Limited interactions </li></ul></ul></ul>SMS Copyright © 2009. World Wide Web Foundation. All rights reserved
    7. 7. <ul><ul><li>Principle </li></ul></ul><ul><ul><ul><li>Calling a number </li></ul></ul></ul><ul><ul><ul><li>Using your voice or the phone keypad to interact with the application </li></ul></ul></ul><ul><ul><li>Strengths </li></ul></ul><ul><ul><ul><li>Available on all phones and networks </li></ul></ul></ul><ul><ul><ul><li>Natural way of communication </li></ul></ul></ul><ul><ul><ul><li>Offer solutions to provide services to illiterate people and in all languages of the world </li></ul></ul></ul><ul><ul><ul><li>Using a well-known feature of the phone </li></ul></ul></ul><ul><ul><ul><li>Can be bookmarked </li></ul></ul></ul><ul><ul><ul><li>Many free and open-source tools and examples </li></ul></ul></ul><ul><ul><ul><li>Easy to implement, without external interventions (operators, etc.) </li></ul></ul></ul>Voice Copyright © 2009. World Wide Web Foundation. All rights reserved
    8. 8. <ul><ul><li>Weaknesses </li></ul></ul><ul><ul><ul><li>Connected mode only (e.g. no offline use, no lasting/reusable information) </li></ul></ul></ul><ul><ul><ul><li>Requires expensive infrastructure </li></ul></ul></ul><ul><ul><ul><li>No discoverability </li></ul></ul></ul><ul><ul><ul><li>High costs for users or service providers </li></ul></ul></ul><ul><ul><ul><li>Limited interactions </li></ul></ul></ul><ul><ul><li>Solutions </li></ul></ul><ul><ul><ul><li>Proprietary, platform/infrastructure specific option </li></ul></ul></ul><ul><ul><ul><li>Standardized application platform integrated to the Web: VoiceXML family of technologies </li></ul></ul></ul>Voice (2) Copyright © 2009. World Wide Web Foundation. All rights reserved
    9. 9. <ul><ul><li>Principle: </li></ul></ul><ul><ul><ul><li>Using a mobile browser on phone and Data services (GPRS…) </li></ul></ul></ul><ul><ul><li>Strengths </li></ul></ul><ul><ul><ul><li>Cheaper than SMS or Voice (up to 1000 times) </li></ul></ul></ul><ul><ul><ul><li>Web technologies: easy to develop, many free hosting services, hardware independent, powerful interfaces, multimedia… </li></ul></ul></ul><ul><ul><ul><li>Lots of resources and very active domain: W3C Mobile Web best practices, Geolocation, tools... </li></ul></ul></ul><ul><ul><ul><li>Discoverability </li></ul></ul></ul><ul><ul><ul><li>Replicability </li></ul></ul></ul>Mobile Web Applications Copyright © 2009. World Wide Web Foundation. All rights reserved
    10. 10. <ul><ul><li>Weaknesses </li></ul></ul><ul><ul><ul><li>Require Data-service and minimal features on phones </li></ul></ul></ul><ul><ul><ul><li>Configuration and training required </li></ul></ul></ul><ul><ul><ul><li>Lots of potential but lack of awareness </li></ul></ul></ul><ul><ul><ul><li>Off-line browsing not working well </li></ul></ul></ul><ul><ul><li>Solutions </li></ul></ul><ul><ul><ul><li>Opera mini or similar browsers </li></ul></ul></ul><ul><ul><ul><li>Widgets, widgets engines, and widget stores </li></ul></ul></ul>Mobile Web Applications (2) Copyright © 2009. World Wide Web Foundation. All rights reserved
    11. 11. <ul><ul><li>USSD, Native applications, IM, SN… </li></ul></ul><ul><ul><li>Lots of interesting stories but </li></ul></ul><ul><ul><li>Issues </li></ul></ul><ul><ul><ul><li>Very specific applications </li></ul></ul></ul><ul><ul><ul><li>Operator Dependence </li></ul></ul></ul><ul><ul><ul><li>Expert Programming </li></ul></ul></ul><ul><ul><ul><li>Lack of tools </li></ul></ul></ul><ul><ul><ul><li>Support </li></ul></ul></ul><ul><ul><ul><li>… </li></ul></ul></ul>Other technologies Copyright © 2009. World Wide Web Foundation. All rights reserved
    12. 12. <ul><ul><li>Short term </li></ul></ul><ul><ul><ul><li>Voice applications </li></ul></ul></ul><ul><ul><ul><li>Bridging gaps with traditional media, particularly radio </li></ul></ul></ul><ul><ul><ul><li>Simple Mobile Web applications </li></ul></ul></ul><ul><ul><li>Mid term </li></ul></ul><ul><ul><ul><li>Widgets </li></ul></ul></ul><ul><ul><li>Longer term </li></ul></ul><ul><ul><ul><li>Multimedia Web applications (video…) </li></ul></ul></ul><ul><ul><ul><li>Guidelines for interfaces for illiterate people </li></ul></ul></ul><ul><ul><ul><li>Guidelines and support for new languages in the ICT world </li></ul></ul></ul>Future Copyright © 2009. World Wide Web Foundation. All rights reserved Copyright © 2009. World Wide Web Foundation. All rights reserved
    13. 13. <ul><ul><li>Mobile Phones are Swiss Army Knives </li></ul></ul><ul><ul><ul><li>Identify the local context and the local challenges </li></ul></ul></ul><ul><ul><ul><li>Select the most appropriate technology </li></ul></ul></ul><ul><ul><ul><li>Share, collaborate and reuse what others have done </li></ul></ul></ul><ul><ul><ul><li>Rely on local human networks, knowledge and structure </li></ul></ul></ul><ul><ul><li>The domain is changing quickly </li></ul></ul><ul><ul><ul><li>Data-service, broadband </li></ul></ul></ul><ul><ul><ul><li>Handsets </li></ul></ul></ul><ul><ul><ul><li>Technologies </li></ul></ul></ul>Conclusion Copyright © 2009. World Wide Web Foundation. All rights reserved
    14. 14. <ul><li>W3C Mobile Web for Social Development Interest Group </li></ul><ul><ul><li>MW4D Roadmap: http://www.w3.org/2008/MW4D/wiki/roadmapv2 </li></ul></ul><ul><ul><li>MW4D repository of resources: http://www.w3.org/2008/MW4D/wiki/ </li></ul></ul><ul><ul><li>MW4D home page: http://www.w3.org/2008/MW4D/ </li></ul></ul><ul><li>W3C Workshop on the role of Mobile technologies in Development </li></ul><ul><ul><li>December 2006, Bangalore, India: http://www.w3.org/2006/07/MWI-EC/exec_summary.html </li></ul></ul><ul><ul><li>June 2008, Sao Paulo Brazil: http://www.w3.org/2008/02/MS4D_WS/exec_summary.html </li></ul></ul><ul><ul><li>April 2009, Maputo, Mozambique: http://www.w3.org/2008/10/MW4D_WS/exec_summary.html </li></ul></ul><ul><li>World Wide Web Foundation: http://www.webfoundation.org </li></ul>References Copyright © 2009. World Wide Web Foundation. All rights reserved

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