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Oss survey 2013 - Human Resources Presentation

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Oss survey 2013 - Human Resources Presentation

Oss survey 2013 - Human Resources Presentation

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  • 1. Charles Sturt University Voice Survey - 2013
  • 2. What is the Voice Survey?WHAT• Voice Survey is an employee opinion survey that has been developed to measure work practices.HOW• It correlates employee opinions with a set of items to predict which work practices will have the greatest impact on employee satisfaction, performance and CSU outcomes.WHY• It provides data for CSU to act to improve work practices that will engage employees and improve performance and sustainability.
  • 3. Purpose• Assesses CSU’s performance across a broad range of HR and general management practices• Benchmark the performance of various organisational units within CSU• Compare scores from the CSU 2013 Voice Survey against results from 2010, 2006 and 2003• Benchmark performance against 27 other universities and over 2500 external organisations Voice Project Survey Report, (c) Voice Project Pty Ltd.
  • 4. MethodologyThe 2013 survey :• Will be based on a core set of questions drawn from the Voice Survey and a number of tailored questions specific to CSU• Comprise a total of: 123 agree/disagree questions, 2 open-ended questions 19 demographic questions• Looking to achieve a high response from staff (68% completions for 2010 or 1346 surveys from a targeted population of 1948) Voice Project Survey Report, (c) Voice Project Pty Ltd.
  • 5. Using the Results• Voice will provide overall results to show areas of strength/areas to be addressed.• Vice-Chancellor will identify key priorities for CSU after viewing the results and comparing with 2003,2006 and 2010 surveys• CSU is committed to reporting back to the employees and engaging them in developing strategies to address results• Managers are to ensure action is taken in response to the results as part of the planning and improvement process and review progress regularly.
  • 6. VC Initial Analysis 2010Highlights• Job satisfaction has remained consistently high at 80% across the last two surveys. Other indices of Intention to Stay and Organisational Commitment remain stable and once again either equal to or above other universities -• There is strong confidence in staff responses to the Progress of the University including our overall organisational direction, our focus on results, the mission and values of CSU.
  • 7. Highlights continued…• Staff responses about the People at CSU – the talent, teamwork and motivation and initiative of their peers - remains strong and has increased since the last survey.• Staff report a strong Performance Focus across the University both at a University level and an individual level.• In relative terms we have significantly improved in the Facilities, Leadership and Career Opportunities indicators, although there is still work to be done in these areas.
  • 8. performance overviewPURPOSE PROPERTY PARTICIPATION PEOPLE PEACE UNIVERSITY Legend High >=80% Leadership Medium 50<80% Low <50% Recruitment & SelectionOrganisation Direction Cross-Unit Resources Workload Cooperation Results Focus Learning & Motivation & Processes Wellness Research Development Initiative Mission & Values Work/Life Technology Involvement Talent Teaching Balance Ethics Rewards & Professional Safety Teamwork Flexibility Recognition ActivityRole Clarity Performance Community Facilities Management Engagement Diversity Supervision Increased satisfaction since 2006 Career Decreased satisfaction since 2006 Opportunities Voice Project Survey Report, (c) Voice Project Pty Ltd.
  • 9. High >=80% >=80% >=80% >=80% >=75% Highperformance Med 50<80% Low <50% 50<80% 50<80% <50% <50% SD D M A SA 50<80% <50% 25<75% Med <25% Lowdetails Scale Scores %N/A Mean % Fav 2006 % Fav 2003 % Fav Distribution Uni % Fav Bench All Ind %ile Rank Impact On PASSION Impact On PROGRESS PASSION / ENGAGEMENT 5% 3.9 74% 74% 68% 72% 70% - Organisational Commitment 4% 4.0 74% 75% 69% 75% 61% - Job Satisfaction 4% 4.1 80% 80% 74% 79% 69% - Intention to Stay 7% 3.8 66% 67% 62% 64% 72% PROGRESS 9% 3.4 52% 55% 54% 16% - Organisation Objectives 10% 3.6 64% 66% 63% 26% - Change & Innovation 10% 2.9 34% 39% 51% 39% 14% - Customer Satisfaction 6% 3.5 56% 61% 72% 60% 15%PURPOSE Organisation Direction 3% 3.8 69% 72% 50% 61% 59% Results Focus 0% 4.0 74% 69% 72% 68% 39% Mission & Values 1% 4.2 82% 79% 69% Ethics 1% 3.9 73% 75% 73% 70% 51% Role Clarity 0% 4.2 82% 81% 59% Diversity 2% 3.9 71% 77% 71% 72% 27%PROPERTY Resources 0% 3.4 55% 59% 59% 23% Processes 0% 3.1 41% 39% 41% 14% Technology 1% 3.2 47% 57% 52% 23% Safety 2% 3.8 70% 68% 43% Facilities 4% 3.0 39% 31% 35% 47% 14%PARTICIPATION Leadership 2% 3.2 47% 41% 36% 44% 22% Recruitment & Selection 4% 3.3 49% 46% 47% 25% Cross-Unit Cooperation 2% 2.7 27% 31% 28% 14% Learning & Development 3% 3.2 48% 50% 52% 27% Involvement 3% 3.1 44% 43% 44% 33% Rewards & Recognition 2% 3.5 59% 59% 49% 55% 52% Performance Management 5% 3.7 66% 61% 55% 67% Supervision 3% 4.0 74% 72% 71% 51% Career Opportunities 5% 3.1 40% 30% 36% 43%UNIVERSITY Workload 2% 2.6 31% 40% 39% 2% Research 66% 3.5 57% 57% 58% Teaching 66% 3.6 62% 67% 62% 62% Professional Activity 69% 3.4 53% Community Engagament 69% 3.3 49% 50% 48% 53%PEOPLE Motivation & Initiative 4% 3.9 73% 71% 68% Talent 3% 4.0 76% 79% 75% 63% Teamwork 3% 4.3 85% 86% 85% 58%PEACE Wellness 3% 3.2 49% 57% 53% 8% Work/Life Balance 4% 3.6 65% 71% 68% 17% Flexibility 5% 3.7 68% 49% Voice Project Survey Report, (c) Voice Project Pty Ltd.
  • 10. academic vsweather map professional staff Whole of Charles Sturt Professional Staff Academic Staff Legend University High >=80%Medium 50<80% Low <50% Responses: 1346 477 823 PASSION / ENGAGEMENT 74% 68% 77% - Organisational Commitment 74% 69% 78% - Job Satisfaction 80% 79% 81% - Intention to Stay 66% 58% 71% PROGRESS 52% 43% 56% - Organisation Objectives 64% 54% 70% - Change & Innovation 34% 26% 38% - Customer Satisfaction 56% 50% 61%PURPOSE Organisation Direction 69% 63% 73% Results Focus 74% 69% 76% Mission & Values 82% 75% 86% Ethics 73% 64% 78% Role Clarity 82% 78% 85% Diversity 71% 66% 75%PROPERTY Resources 55% 42% 63% Processes 41% 35% 43% Technology 47% 36% 53% Safety 70% 61% 76% Facilities 39% 38% 41%PARTICIPATION Leadership 47% 40% 51% Recruitment & Selection 49% 45% 51% Cross-Unit Cooperation 27% 24% 29% Learning & Development 48% 40% 53% Involvement 44% 36% 49% Rewards & Recognition 59% 51% 64% Performance Management 66% 59% 70% Supervision 74% 71% 77% Career Opportunities 40% 37% 42%UNIVERSITY Workload 31% 18% 39% Research 57% 58% Teaching 62% 63% Professional Activity 53% 53% Community Engagement 49% 49%PEOPLE Motivation & Initiative 73% 68% 76% Talent 76% 71% 79% Teamwork 85% 81% 87%PEACE Wellness 49% 34% 57% Work/Life Balance 65% 43% 78% Flexibility 68% 61% 73% Voice Project Survey Report, (c) Voice Project Pty Ltd.
  • 11. classification levelweather map Whole of Charles Sturt Legend Executive 1-5 Academic A Academic B Academic C Academic D Academic E University HEW 7-10 High >=80% HEW 1-3 HEW 4-6 OtherMedium 50<80% Low <50% Responses: 1346 30 217 99 36 25 79 437 169 43 113 PASSION / ENGAGEMENT 74% 78% 66% 64% 72% 80% 73% 77% 78% 88% 71% - Organisational Commitment 74% 73% 67% 62% 75% 84% 73% 78% 81% 87% 71% - Job Satisfaction 80% 87% 76% 77% 78% 92% 77% 82% 81% 96% 76% - Intention to Stay 66% 76% 55% 53% 63% 64% 69% 72% 72% 81% 65% PROGRESS 52% 49% 41% 40% 44% 49% 56% 56% 56% 63% 56% - Organisation Objectives 64% 61% 52% 51% 60% 59% 64% 70% 74% 77% 64% - Change & Innovation 34% 30% 24% 24% 23% 35% 44% 37% 36% 49% 39% - Customer Satisfaction 56% 57% 48% 45% 49% 52% 60% 61% 58% 62% 64%PURPOSE Organisation Direction 69% 66% 60% 61% 74% 90% 70% 70% 87% 89% 62% Results Focus 74% 78% 68% 69% 69% 82% 70% 79% 70% 82% 76% Mission & Values 82% 87% 73% 71% 76% 90% 85% 85% 91% 95% 79% Ethics 73% 62% 61% 69% 66% 77% 73% 77% 83% 88% 73% Role Clarity 82% 84% 75% 75% 84% 98% 84% 84% 87% 93% 81% Diversity 71% 68% 61% 73% 66% 80% 71% 75% 79% 83% 68%PROPERTY Resources 55% 46% 40% 38% 44% 36% 62% 63% 64% 59% 60% Processes 41% 34% 34% 37% 38% 41% 53% 43% 45% 48% 42% Technology 47% 37% 37% 34% 34% 35% 55% 52% 53% 52% 57% Safety 70% 70% 54% 64% 67% 68% 72% 75% 78% 85% 71% Facilities 39% 40% 37% 35% 34% 23% 33% 40% 41% 36% 44%PARTICIPATION Leadership 47% 51% 36% 33% 50% 56% 40% 48% 57% 78% 51% Recruitment & Selection 49% 58% 43% 44% 52% 54% 48% 49% 55% 66% 48% Cross-Unit Cooperation 27% 18% 22% 24% 27% 36% 29% 28% 28% 34% 27% Learning & Development 48% 46% 37% 38% 43% 48% 49% 51% 61% 72% 48% Involvement 44% 50% 30% 33% 46% 59% 41% 44% 63% 83% 41% Rewards & Recognition 59% 62% 44% 50% 68% 62% 53% 63% 68% 83% 62% Performance Management 66% 65% 57% 55% 71% 68% 66% 70% 72% 77% 64% Supervision 74% 74% 69% 72% 65% 80% 71% 77% 81% 91% 70% Career Opportunities 40% 48% 33% 33% 48% 45% 24% 42% 48% 60% 39%UNIVERSITY Workload 31% 28% 14% 12% 15% 31% 45% 40% 30% 34% 45% Research 57% 62% 54% 57% 57% 67% 55% 92% 84% 71% Teaching 62% 64% 59% 62% 60% 73% 41% 100% 100% 74% Professional Activity 53% 76% 45% 52% 61% 62% 27% 78% 100% 63% Community Engagement 49% 64% 40% 51% 50% 62% 40% 84% 67% 70%PEOPLE Motivation & Initiative 73% 86% 65% 65% 70% 68% 69% 80% 73% 82% 69% Talent 76% 78% 68% 71% 70% 81% 72% 83% 76% 85% 68% Teamwork 85% 90% 79% 79% 78% 81% 80% 90% 89% 93% 79%PEACE Wellness 49% 49% 31% 26% 32% 45% 59% 58% 52% 49% 57% Work/Life Balance 65% 58% 38% 38% 49% 46% 80% 80% 73% 56% 71% Flexibility 68% 74% 57% 55% 69% 84% 61% 74% 76% 77% 69% Voice Project Survey Report, (c) Voice Project Pty Ltd.
  • 12. locationweather map Whole of Charles Sturt Albany or Thurgoona Legend Wagga Wagga University High >=80% Bathurst Orange Dubbo OtherMedium 50<80% Low <50% Responses: 1346 173 351 26 585 51 66 PASSION / ENGAGEMENT 74% 74% 70% 84% 75% 72% 73% - Organisational Commitment 74% 79% 70% 87% 76% 67% 74% - Job Satisfaction 80% 82% 76% 94% 81% 84% 79% - Intention to Stay 66% 62% 64% 72% 69% 64% 67% PROGRESS 52% 54% 49% 63% 52% 43% 58% - Organisation Objectives 64% 68% 60% 75% 66% 59% 66% - Change & Innovation 34% 35% 32% 51% 35% 24% 41% - Customer Satisfaction 56% 59% 54% 64% 56% 48% 68%PURPOSE Organisation Direction 69% 74% 67% 89% 71% 64% 73% Results Focus 74% 76% 70% 82% 75% 80% 77% Mission & Values 82% 89% 78% 95% 82% 79% 82% Ethics 73% 81% 64% 90% 77% 71% 74% Role Clarity 82% 84% 82% 94% 82% 82% 81% Diversity 71% 75% 66% 84% 74% 77% 72%PROPERTY Resources 55% 55% 54% 59% 56% 50% 61% Processes 41% 45% 41% 48% 42% 26% 42% Technology 47% 47% 42% 69% 49% 46% 56% Safety 70% 75% 65% 73% 74% 64% 64% Facilities 39% 61% 34% 76% 33% 34% 48%PARTICIPATION Leadership 47% 51% 44% 69% 47% 45% 58% Recruitment & Selection 49% 61% 43% 60% 49% 48% 50% Cross-Unit Cooperation 27% 27% 28% 41% 27% 19% 31% Learning & Development 48% 47% 48% 63% 49% 43% 54% Involvement 44% 49% 41% 57% 45% 41% 46% Rewards & Recognition 59% 64% 56% 63% 61% 44% 60% Performance Management 66% 74% 64% 77% 65% 56% 67% Supervision 74% 80% 73% 80% 74% 73% 68% Career Opportunities 40% 42% 38% 57% 41% 32% 40%UNIVERSITY Workload 31% 33% 29% 28% 33% 25% 29% Research 57% 64% 55% 81% 56% 47% 59% Teaching 62% 62% 55% 80% 62% 63% 80% Professional Activity 53% 52% 48% 76% 53% 36% 66% Community Engagement 49% 48% 47% 72% 50% 40% 54%PEOPLE Motivation & Initiative 73% 76% 74% 76% 72% 62% 81% Talent 76% 78% 77% 81% 75% 61% 77% Teamwork 85% 87% 85% 94% 84% 80% 85%PEACE Wellness 49% 49% 47% 54% 50% 45% 46% Work/Life Balance 65% 69% 65% 54% 65% 56% 62% Flexibility 68% 72% 65% 76% 69% 62% 73% Voice Project Survey Report, (c) Voice Project Pty Ltd.
  • 13. employment employmentweather map status basis Whole of Charles Sturt Other (e.g., Casual, Adjunct, Partner) Legend Fixed-Term Continuing University Part-time Full-time High >=80%Medium 50<80% Low <50% Responses: 1346 161 1089 297 878 78 PASSION / ENGAGEMENT 74% 73% 74% 74% 74% 73% - Organisational Commitment 74% 73% 75% 76% 74% 76% - Job Satisfaction 80% 84% 80% 83% 79% 88% - Intention to Stay 66% 61% 67% 64% 68% 56% PROGRESS 52% 55% 51% 57% 50% 51% - Organisation Objectives 64% 66% 64% 70% 63% 57% - Change & Innovation 34% 37% 34% 40% 32% 43% - Customer Satisfaction 56% 61% 56% 61% 56% 52%PURPOSE Organisation Direction 69% 63% 71% 71% 71% 55% Results Focus 74% 75% 74% 78% 73% 70% Mission & Values 82% 82% 82% 85% 82% 81% Ethics 73% 74% 74% 77% 72% 74% Role Clarity 82% 83% 82% 84% 82% 82% Diversity 71% 75% 72% 76% 70% 72%PROPERTY Resources 55% 60% 55% 60% 54% 55% Processes 41% 45% 41% 42% 41% 40% Technology 47% 56% 46% 51% 45% 62% Safety 70% 71% 71% 73% 70% 64% Facilities 39% 48% 38% 43% 37% 47%PARTICIPATION Leadership 47% 48% 47% 58% 44% 47% Recruitment & Selection 49% 57% 48% 56% 47% 52% Cross-Unit Cooperation 27% 30% 27% 31% 25% 32% Learning & Development 48% 45% 49% 52% 47% 53% Involvement 44% 41% 45% 52% 43% 39% Rewards & Recognition 59% 61% 59% 64% 58% 62% Performance Management 66% 65% 67% 69% 66% 51% Supervision 74% 77% 74% 77% 73% 83% Career Opportunities 40% 34% 41% 44% 39% 43%UNIVERSITY Workload 31% 41% 30% 35% 30% 38% Research 57% 61% 57% 60% 55% 72% Teaching 62% 63% 62% 68% 60% 66% Professional Activity 53% 58% 52% 62% 49% 60% Community Engagement 49% 52% 49% 56% 47% 53%PEOPLE Motivation & Initiative 73% 78% 73% 77% 72% 75% Talent 76% 85% 75% 81% 74% 81% Teamwork 85% 89% 85% 87% 85% 85%PEACE Wellness 49% 57% 48% 53% 47% 53% Work/Life Balance 65% 82% 63% 66% 64% 72% Flexibility 68% 78% 67% 74% 66% 75% Voice Project Survey Report, (c) Voice Project Pty Ltd.
  • 14. aboriginal or englishweather map torres strait second disability Whole of Charles Sturt islander language Legend descent University High >=80% Yes Yes YesMedium No No No 50<80% Low <50% Responses: 1346 1233 32 1117 148 1218 44 PASSION / ENGAGEMENT 74% 74% 86% 74% 73% 74% 71% - Organisational Commitment 74% 74% 88% 75% 74% 75% 72% - Job Satisfaction 80% 80% 87% 80% 79% 81% 72% - Intention to Stay 66% 66% 82% 66% 66% 66% 68% PROGRESS 52% 51% 77% 51% 55% 52% 54% - Organisation Objectives 64% 64% 83% 65% 63% 65% 65% - Change & Innovation 34% 33% 72% 33% 41% 34% 34% - Customer Satisfaction 56% 56% 77% 56% 61% 57% 63%PURPOSE Organisation Direction 69% 70% 89% 71% 64% 70% 70% Results Focus 74% 73% 92% 74% 74% 74% 71% Mission & Values 82% 82% 92% 83% 79% 83% 74% Ethics 73% 73% 85% 73% 73% 74% 57% Role Clarity 82% 82% 86% 82% 82% 83% 71% Diversity 71% 72% 84% 72% 72% 72% 61%PROPERTY Resources 55% 55% 71% 56% 56% 56% 46% Processes 41% 41% 64% 40% 48% 42% 34% Technology 47% 47% 71% 46% 56% 48% 43% Safety 70% 70% 83% 70% 71% 71% 64% Facilities 39% 39% 64% 39% 43% 39% 32%PARTICIPATION Leadership 47% 47% 72% 46% 52% 47% 39% Recruitment & Selection 49% 49% 77% 49% 49% 50% 35% Cross-Unit Cooperation 27% 27% 47% 27% 30% 27% 28% Learning & Development 48% 48% 76% 48% 54% 49% 41% Involvement 44% 44% 60% 44% 47% 45% 34% Rewards & Recognition 59% 59% 71% 60% 56% 60% 48% Performance Management 66% 66% 85% 66% 64% 67% 57% Supervision 74% 74% 82% 75% 72% 75% 53% Career Opportunities 40% 40% 62% 41% 38% 40% 27%UNIVERSITY Workload 31% 31% 49% 31% 34% 32% 25% Research 57% 57% 77% 58% 51% 58% 46% Teaching 62% 62% 78% 62% 63% 63% 47% Professional Activity 53% 53% 76% 54% 45% 53% 39% Community Engagement 49% 49% 80% 50% 42% 50% 41%PEOPLE Motivation & Initiative 73% 73% 85% 74% 67% 73% 76% Talent 76% 75% 90% 77% 67% 76% 74% Teamwork 85% 85% 90% 85% 81% 85% 77%PEACE Wellness 49% 49% 64% 49% 51% 49% 37% Work/Life Balance 65% 65% 65% 65% 61% 65% 54% Flexibility 68% 69% 72% 69% 67% 69% 64% Voice Project Survey Report, (c) Voice Project Pty Ltd.
  • 15. carer of disability parentweather map requiring of persons gender Whole of Charles Sturt other work children than Legend adjustment children University High >=80% Female Male Yes Yes YesMedium No No No 50<80% Low <50% Responses: 1346 1243 21 647 614 1144 119 511 728 PASSION / ENGAGEMENT 74% 74% 78% 72% 75% 74% 74% 72% 75% - Organisational Commitment 74% 75% 74% 74% 75% 74% 77% 73% 76% - Job Satisfaction 80% 80% 84% 80% 80% 80% 79% 79% 82% - Intention to Stay 66% 66% 76% 63% 71% 66% 67% 65% 68% PROGRESS 52% 52% 59% 52% 52% 53% 44% 50% 53% - Organisation Objectives 64% 64% 69% 65% 65% 65% 56% 62% 67% - Change & Innovation 34% 34% 43% 34% 34% 34% 33% 32% 36% - Customer Satisfaction 56% 57% 65% 56% 57% 58% 44% 56% 58%PURPOSE Organisation Direction 69% 70% 72% 72% 69% 70% 71% 66% 74% Results Focus 74% 74% 76% 76% 72% 74% 76% 69% 78% Mission & Values 82% 82% 75% 83% 82% 83% 79% 78% 86% Ethics 73% 74% 65% 74% 73% 74% 64% 71% 75% Role Clarity 82% 82% 81% 84% 81% 83% 77% 81% 83% Diversity 71% 72% 65% 72% 72% 73% 62% 75% 70%PROPERTY Resources 55% 56% 42% 57% 54% 56% 49% 49% 60% Processes 41% 41% 51% 41% 42% 41% 40% 38% 44% Technology 47% 47% 41% 47% 47% 48% 37% 45% 50% Safety 70% 71% 66% 72% 69% 72% 60% 70% 71% Facilities 39% 39% 40% 39% 39% 39% 37% 34% 43%PARTICIPATION Leadership 47% 47% 50% 47% 48% 48% 39% 45% 49% Recruitment & Selection 49% 49% 46% 50% 49% 50% 42% 48% 51% Cross-Unit Cooperation 27% 27% 50% 28% 26% 27% 28% 26% 28% Learning & Development 48% 49% 44% 49% 49% 49% 44% 48% 49% Involvement 44% 45% 44% 45% 44% 45% 39% 45% 45% Rewards & Recognition 59% 60% 59% 61% 58% 60% 52% 55% 63% Performance Management 66% 66% 68% 67% 65% 67% 61% 63% 69% Supervision 74% 75% 62% 75% 74% 76% 64% 75% 74% Career Opportunities 40% 40% 42% 42% 39% 41% 33% 38% 42%UNIVERSITY Workload 31% 32% 22% 31% 32% 32% 23% 30% 33% Research 57% 57% 48% 57% 58% 58% 54% 54% 60% Teaching 62% 62% 60% 64% 60% 64% 47% 62% 63% Professional Activity 53% 53% 40% 58% 48% 54% 42% 47% 59% Community Engagement 49% 49% 59% 53% 46% 50% 46% 44% 54%PEOPLE Motivation & Initiative 73% 73% 87% 73% 73% 73% 70% 68% 77% Talent 76% 75% 84% 75% 77% 76% 75% 71% 80% Teamwork 85% 85% 83% 85% 84% 85% 81% 83% 87%PEACE Wellness 49% 49% 45% 49% 49% 50% 38% 49% 50% Work/Life Balance 65% 65% 53% 68% 62% 66% 55% 63% 67% Flexibility 68% 69% 67% 69% 68% 70% 60% 66% 71% Voice Project Survey Report, (c) Voice Project Pty Ltd.
  • 16. age tenureweather map Whole of Charles Sturt More than 10 years Less than 2 years Legend 55 and above University 5-10 years 2-5 years Under 30 High >=80% 30-39 40-49 50-54Medium 50<80% Low <50% Responses: 1346 121 280 373 211 251 243 328 273 398 PASSION / ENGAGEMENT 74% 72% 72% 76% 72% 76% 74% 74% 74% 74% - Organisational Commitment 74% 75% 71% 76% 74% 79% 74% 74% 74% 76% - Job Satisfaction 80% 78% 78% 81% 77% 87% 81% 81% 80% 80% - Intention to Stay 66% 64% 67% 71% 66% 63% 66% 66% 69% 66% PROGRESS 52% 60% 54% 49% 49% 52% 61% 52% 48% 50% - Organisation Objectives 64% 67% 68% 63% 62% 66% 74% 62% 62% 64% - Change & Innovation 34% 47% 36% 31% 32% 34% 44% 35% 29% 32% - Customer Satisfaction 56% 64% 60% 54% 53% 57% 64% 58% 53% 54%PURPOSE Organisation Direction 69% 65% 68% 72% 69% 75% 67% 69% 70% 73% Results Focus 74% 82% 68% 75% 71% 80% 79% 71% 73% 75% Mission & Values 82% 83% 81% 85% 79% 84% 89% 83% 78% 81% Ethics 73% 83% 76% 73% 70% 73% 79% 75% 71% 71% Role Clarity 82% 86% 81% 82% 81% 85% 82% 81% 82% 84% Diversity 71% 81% 74% 69% 69% 72% 82% 71% 70% 68%PROPERTY Resources 55% 62% 55% 53% 57% 56% 59% 55% 51% 57% Processes 41% 41% 39% 40% 42% 46% 39% 41% 40% 44% Technology 47% 57% 45% 47% 45% 49% 55% 46% 40% 50% Safety 70% 80% 74% 68% 66% 71% 74% 67% 71% 71% Facilities 39% 41% 34% 38% 40% 44% 48% 38% 33% 39%PARTICIPATION Leadership 47% 55% 49% 44% 45% 48% 62% 49% 41% 42% Recruitment & Selection 49% 61% 51% 48% 44% 49% 67% 52% 42% 42% Cross-Unit Cooperation 27% 32% 25% 25% 26% 32% 35% 26% 21% 27% Learning & Development 48% 54% 46% 48% 48% 53% 51% 49% 48% 48% Involvement 44% 49% 47% 42% 45% 45% 51% 45% 42% 42% Rewards & Recognition 59% 67% 59% 59% 58% 61% 60% 60% 58% 60% Performance Management 66% 70% 68% 64% 64% 68% 68% 65% 68% 66% Supervision 74% 83% 75% 76% 69% 74% 81% 74% 74% 72% Career Opportunities 40% 47% 41% 36% 39% 44% 48% 40% 35% 39%UNIVERSITY Workload 31% 47% 34% 27% 31% 29% 40% 34% 27% 28% Research 57% 60% 60% 54% 50% 62% 64% 56% 53% 56% Teaching 62% 66% 67% 56% 61% 66% 69% 61% 59% 60% Professional Activity 53% 61% 50% 47% 49% 62% 69% 52% 43% 48% Community Engagement 49% 40% 53% 43% 43% 58% 61% 47% 47% 44%PEOPLE Motivation & Initiative 73% 78% 71% 71% 73% 76% 74% 71% 71% 76% Talent 76% 77% 73% 75% 76% 80% 78% 73% 76% 77% Teamwork 85% 88% 84% 84% 86% 85% 85% 84% 86% 85%PEACE Wellness 49% 67% 53% 42% 45% 52% 59% 51% 45% 45% Work/Life Balance 65% 81% 69% 60% 62% 64% 72% 64% 60% 65% Flexibility 68% 78% 74% 66% 65% 67% 72% 71% 66% 67% Voice Project Survey Report, (c) Voice Project Pty Ltd.
  • 17. classification level risk analysis Legend Whole of Charles Sturt High >=80% Medium 50<80% Executive 1-5 Academic A Academic B Academic C Academic D Academic E Low <50% University HEW 7-10 HEW 1-3 HEW 4-6 Other Responses: 1346 30 217 99 36 25 79 437 169 43 113Diversity 16 Sexual harassment is prevented and 86% 86% 79% 85% 83% 92% 87% 91% 90% 93% 80% discouraged 17 Discrimination is prevented and 78% 73% 69% 79% 74% 92% 73% 84% 87% 91% 74% discouraged 19 Bullying and abusive behaviours are 63% 66% 50% 66% 56% 72% 69% 66% 74% 72% 66% prevented and discouragedSafety 30 We are given all necessary safety 64% 64% 51% 60% 63% 61% 60% 69% 72% 81% 64% equipment and training 31 Staff are aware of their occupational 74% 74% 63% 64% 72% 74% 79% 80% 77% 84% 73% health and safety responsibilitiesWellness 95 I feel emotionally well at work 57% 60% 42% 37% 50% 56% 63% 65% 59% 65% 64% 96 I am able to keep my job stress at an 52% 54% 35% 31% 36% 60% 62% 60% 58% 51% 60% acceptable levelIntention To Stay 121 I am likely to still be working in CSU 77% 82% 68% 67% 72% 80% 84% 82% 80% 91% 75% in two years time Voice Project Survey Report, (c) Voice Project Pty Ltd.
  • 18. text responses Voice Project Survey Report, (c) Voice Project Pty Ltd.
  • 19. text responsesTwo open-ended questions were asked:Q124 List the three greatest strengths of CSUQ125 List three ways CSU could be improved• The following pages summarise the themes arising from these two open- ended questions and provide example responses• See the CSU Survey Results Folder for a full list of text responses sorted by area Voice Project Survey Report, (c) Voice Project Pty Ltd.
  • 20. text responsesQ124 List the three greatest strengths of CSU72% of participants gave a text response Themes % Commenting A. Talent 25% B. Location/ Campuses 17% C. Customer Satisfaction 16% D. Flexibility 11% E. Distance Education/ Flexible Learning 10% F. Change & Innovation 10% Voice Project Survey Report, (c) Voice Project Pty Ltd.
  • 21. text responsesQ125 List three ways CSU could be improved75% of participants gave a text response Themes % Commenting A. Processes 21% B. Resources 18% C. Leadership 14% D. Technology 10% E. Workload 10% F. Facilities 10% Voice Project Survey Report, (c) Voice Project Pty Ltd.

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