Chapter 4 Listening
Listening <ul><li>Involves the process of listening preparation, receiving, constructing meaning, responding, and remember...
Listening <ul><li>Listening preparation  – listening begins BEFORE communication takes place; this includes all physical, ...
Listening <ul><li>Receiving  – the process of taking in, acquiring, or accepting information </li></ul><ul><li>Receiving o...
Listening <ul><li>Constructing meaning  – the process of making sense of cues, signals and impulses; complicated process  ...
Listening <ul><li>Responding  – using spoken or nonverbal language to exchange ideas or convey information </li></ul><ul><...
Remembering Information <ul><li>All techniques require  motivation and dedication </li></ul><ul><li>Four major techniques:...
Listening Styles <ul><li>People – concerned with others’ feelings; respond to emotion </li></ul><ul><li>Action – you expec...
Listening <ul><li>Culture impacts how you listen, clarify the information you hear  </li></ul><ul><li>Gender impacts how y...
The Difficulty of Listening <ul><li>Your attitude, knowledge of the information being presented, and ability to listen aff...
The Difficulty of Listening <ul><li>Cognitive dissonance  – this occurs when you have two or more conflicting ideas/feelin...
The Difficulty of Listening <ul><li>Anxiety  – worry about an upcoming or past event; this may be ALL you are thinking abo...
The Difficulty of Listening <ul><li>Passiveness  – the belief that listening involves no work; they think it is like just ...
Different Kinds of Listening <ul><li>Discriminative  – You are sensitive to both verbal and nonverbal changes; this is the...
Different Kinds of Listening <ul><li>Critical  – Make judgments about what is being said (is it truthful? realistic? worth...
Listening Situations <ul><li>Doctor – patient </li></ul><ul><li>Student – teacher  </li></ul><ul><li>Parent – child </li><...
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Chapter 4 CST110

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Chapter 4 CST110

  1. 1. Chapter 4 Listening
  2. 2. Listening <ul><li>Involves the process of listening preparation, receiving, constructing meaning, responding, and remembering </li></ul>
  3. 3. Listening <ul><li>Listening preparation – listening begins BEFORE communication takes place; this includes all physical, mental, and behavioral aspects </li></ul>
  4. 4. Listening <ul><li>Receiving – the process of taking in, acquiring, or accepting information </li></ul><ul><li>Receiving occurs through various senses and happens when sender-receivers as they get cues, signals, etc </li></ul><ul><li>Important difference that happens at this stage between hearing and listening (listening requires more response) </li></ul>
  5. 5. Listening <ul><li>Constructing meaning – the process of making sense of cues, signals and impulses; complicated process - brain </li></ul><ul><li>Selective attention plays a huge part in constructing meaning because you have to choose WHAT to listen to </li></ul><ul><li>Assigning meaning – deciding what the message means to you and how important it is </li></ul>
  6. 6. Listening <ul><li>Responding – using spoken or nonverbal language to exchange ideas or convey information </li></ul><ul><li>Remembering – employ strategies to ensure information is being learned and kept in memory. What strategies have you used? </li></ul>
  7. 7. Remembering Information <ul><li>All techniques require motivation and dedication </li></ul><ul><li>Four major techniques: </li></ul><ul><li>Organization </li></ul><ul><li>Association (categories and groupings, acronyms, etc) </li></ul><ul><li>Visualization </li></ul><ul><li>Repetition </li></ul><ul><li>See pg 84-5 for note-taking skills </li></ul>
  8. 8. Listening Styles <ul><li>People – concerned with others’ feelings; respond to emotion </li></ul><ul><li>Action – you expect organization and concise presentation of information </li></ul><ul><li>Content – you prefer complex and challenging information; without emotional involvement </li></ul><ul><li>Time-style – prefer brief and hurried interaction; let other know how much time they have </li></ul>
  9. 9. Listening <ul><li>Culture impacts how you listen, clarify the information you hear </li></ul><ul><li>Gender impacts how you listen, clarify the information you hear </li></ul>
  10. 10. The Difficulty of Listening <ul><li>Your attitude, knowledge of the information being presented, and ability to listen affect listening </li></ul><ul><li>Setting </li></ul><ul><li>Judgment / respect </li></ul><ul><li>Laziness </li></ul><ul><li>Empathy </li></ul>
  11. 11. The Difficulty of Listening <ul><li>Cognitive dissonance – this occurs when you have two or more conflicting ideas/feeling to deal with. </li></ul><ul><li>Example – If you have a meeting with you new boss and have hear he is a jerk but when you meet, he is very nice, you experience cognitive dissonance because wondering about your boss’ personality plays on your mind </li></ul>
  12. 12. The Difficulty of Listening <ul><li>Anxiety – worry about an upcoming or past event; this may be ALL you are thinking about </li></ul><ul><li>Control – the desire to have any influence over others; controlling listeners like to talk more than listen. They often do not even notice or ignore nonverbal signs to hurry up/slow down, etc </li></ul>
  13. 13. The Difficulty of Listening <ul><li>Passiveness – the belief that listening involves no work; they think it is like just being there in body but not necessarily in mind </li></ul><ul><li>See text </li></ul><ul><li>good/poor </li></ul><ul><li>listener </li></ul>
  14. 14. Different Kinds of Listening <ul><li>Discriminative – You are sensitive to both verbal and nonverbal changes; this is the base for all good listening </li></ul><ul><li>Comprehension – Understanding all messages; you grasp and assign meaning </li></ul><ul><li>Appreciative – Listening for pleasure (music, friends, etc) </li></ul>
  15. 15. Different Kinds of Listening <ul><li>Critical – Make judgments about what is being said (is it truthful? realistic? worthy?) </li></ul><ul><li>Informative – Your primary goal is to understand (what you do in a class lecture) </li></ul><ul><li>Emphatic – trying to understand feelings and emotions; often with close friends and family </li></ul>
  16. 16. Listening Situations <ul><li>Doctor – patient </li></ul><ul><li>Student – teacher </li></ul><ul><li>Parent – child </li></ul><ul><li>Boss – employee </li></ul><ul><li>What attitudes, judgments, abilities may get in the way of listening?? </li></ul>

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