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IT Operations sempre piu\' efficaci ed efficienti

IT Operations sempre piu\' efficaci ed efficienti
Evento 5 ottobre Milano



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    Evento5ottobre Evento5ottobre Presentation Transcript

    • Industrializzazione dell’IT IT motore della crescita aziendale© ORSYP 2011 • Confidential 0 0
    • Agenda ORSYP – Cristina Sarnacchiaro – Benvenuto e apertura lavori ORSYP - Francois Floren Xavier – Orsyp e l’innovazione Forrester - Stephen Mann – I&Os Tranformation Imperative Coffe Break ORSYP - Cristina Sarnacchiaro – I&O in italia ORSYP – Fabio Gammerino – $U 6.0 Testimonianze dirette Considerazioni finali Lunch© ORSYP 2011 • Confidential 1 1
    • © ORSYP 2011 • Confidential 2 2
    • ORSYP Un‟azienda, che da oltre 25 anni, è specializzata nell‟automazione e Chi siamo nell‟efficienza dei sistemi IT 300+ esperti a livello mondiale Persone Supporto mondiale h24 100 specialisti in R&D Come lo facciamo Tecnologia Workload Automation & Performance e Capacity Pubblicazioni and best practices Competenze Consulenza  Esperienza consolidata e focalizzata  Tecnologia all‟avanguardia  Software user friendly Cosa ci rende unici  Altamente competitiva (Reduced TCO)  Comunity (Forum)  Fortemente orientati al cliente  Think Tank Technology needs to make life easier© ORSYP 2011 • Confidential 3 3
    • © ORSYP 2011 • Confidential 4 4
    • I&Os Tranformation Imperative Forrester Research, Inc. October, 2011© ORSYP 2011 • Confidential © 2009 Forrester Research, Inc. Reproduction Prohibited 5 5
    • Agenda IT challenges: not enough time in a day Main challenges: growth, complexity and skills The automation imperative Conclusion Recommendations6 © 2011 Forrester Research, Inc. Reproduction Prohibited
    • IT challenges  IT is a source of business productivity and competitiveness.  The relationship between technology and IT business services is that of an autocatalytic process.  IT technology increases exponentially in capacity and decreases in costs. New business services grow at an equivalent rate.  Many IT organizations are close to their saturation point. Burdened by the maintenance and support of a large number of business services, IT organizations fail to answer the demand for agility and service quality.  Recent years have seen IT organizations struggle with issues of service development, deployment, and delivery.7 © 2011 Forrester Research, Inc. Reproduction Prohibited
    • IT‟s current issues8 © 2011 Forrester Research, Inc. Reproduction Prohibited
    • Complexity accelerants: cloud and virtualization Source: Forrester Research, July 2009 “IT Operations 2009: An Automation Odyssey”9 © 2011 Forrester Research, Inc. Reproduction Prohibited
    • A shrinking workforce is another challenge10 © 2011 Forrester Research, Inc. Reproduction Prohibited
    • Moving the goal posts: a better use of time “Productivity depends more on technological changes and economy of scale than on human efforts.” Charles Perrow, Princeton UniversityStrategy for better IT operations productivity: Introduce economy of scale. Manage workloads with automation. Abstract complexity through automation. 11 © 2011 Forrester Research, Inc. Reproduction Prohibited
    • Innovation and automation in computer manufacturing 7.000 6.000 5.000 4.000 3.000 Productivity index 2.000 1.000 0 Source: US Bureau of Labor Statistics 1987 Index = 10012 © 2011 Forrester Research, Inc. Reproduction Prohibited
    • A disruptive event effect: automation and productivity gains13 © 2011 Forrester Research, Inc. Reproduction Prohibited
    • Innovation and automation benefits Processes are defined once and repeated with the same results as many times as needed:  Repeatability, predictability of results and reliability – Automation of routine and repetitive tasks – No wasted resources chasing errors  Abstraction of complexity – Abstraction layer on top of complex operations reduces time wasted in deploying, configuring and operating business services and management processes  Better use of skills – Employees are free to use their full potential on higher level issues14 © 2011 Forrester Research, Inc. Reproduction Prohibited
    • IT workforce evolution In thousands of positions All others Database analystsSupport specialists Systems analysts Network and Network systems and systems data communications administrators analysts Systems software Application software engineers engineers -50 0 50 100 150 200 250 0 100 200 300 2009 to 2016 1999 to 2008 2009 to 2016 1999 to 2008 15 © 2011 Forrester Research, Inc. Reproduction Prohibited Source: US department of Labor
    • I&O departments restructure to face challenges16 © 2011 Forrester Research, Inc. Reproduction Prohibited
    • Conclusion: embrace the industrial revolution Operability and automation will be the key words in the future data center: IT uses too many resources to accomplish routine tasks that should be automated Think of IT management in terms of industrial disciplines. – Innovate by introducing an industrial approach to IT operations – Align IT with business objectives by first providing the ability to manage the “production line” – Define management solutions strategies in line with this prime objective. Use automation as a way to revamp an existing production line. – Automation provides reliability, repeatability and predictability to critical process execution – Automation improves productivity by abstracting complexity and reducing waste. It embodies the "lean" industrial concept. 17 © 2011 Forrester Research, Inc. Reproduction Prohibited
    • Recommendations Standardize and consolidate operational processes. ITIL is a good starting point, but common sense must prevail in creating these processes: the primary goal is to arrive at a limited number of processes and then ruthlessly standardize them. Make sure that infrastructure and applications are monitored. If you dont monitor everything, you dont monitor anything. Value workload automation skills. Experts are a critical asset in your automation projects Select solutions carefully. Operation leaders who want to reach the ultimate stage of flexibility through automation must make sure that the solutions of today work in harmony tomorrow. 18 © 2011 Forrester Research, Inc. Reproduction Prohibited
    • Thank youStephen Mann | Senior Analyst | ForresterResearch, Inc.E-mail:st-mann@forrester.com © 2009 Forrester Research, Inc. Reproduction Prohibited
    • © ORSYP 2011 • Confidential 20 20
    • © ORSYP 2011 • Confidential 21 21
    • IT in Italia oggi – Facts Tuttavia ad oggi  L‟IT e‟ cross su tutti i segmenti aziendali  L‟IT e‟ un servizio indispensabile  Molti IT manager per la crescita aziendale testimoniano che gran parte del budget IT viene  L‟IT garantisce riduzione dei destinato alla gestione costi, controllo della spesa e dell‟esistente piuttosto miglioramento del servizio agli che all‟innovazione utenti interni ed esterni  L‟IT e‟ sinonimo di innovazione ed  In Italia la sua importanza e‟ ancora innovare significa incrementare sottovalutata costantemente il grado di competitività aziendale© ORSYP 2011 • Confidential 22 22
    • IT in Italia oggi – Facts  La quota di personale dedicata Ad oggi nel settore IT è altamente insufficiente; quindi in un‟ottica di ricerca della competitività è essenziale ottimizzare l‟attività  Abbiamo un gap professionale tecnologico stimato di 15 anni rispetto alla media europea .  Ambiente tecnologico sempre più complesso: Cloud, Virtualization …ed eterogenei© ORSYP 2011 • Confidential 23 23
    • Automazione Controllo e monitoraggio Riduzione costi, Controllo spesa Ottimizzazione delle risorse© ORSYP 2011 • Confidential 24 24
    • DOLLAR UNIVERSE Main Features v.6© ORSYP 2011 • Confidential
    • Architecture Consoles Java Console: UniViewer  Light client  Web mode Management Server Management Server :  Central point of authentication  Centralized administration  MS high availability (clustering, shadowing, subordination)Application Servers Application Server  Distribution of automation processes (distributed architecture)  Unified kit (with all Managers) © ORSYP 2011 • Confidential 26 26
    • Centralized security management Consoles Access to GUI  With user/password  Access control on MS + LDAP Management Server Logins  {rights on nodes} Object Action JOB=* CREATE Central definition of the security (on UVMS) LDAP  Rights are defined for Logins  Groups  Roles (credentials on node views)  Security data is automatically synchronized on all the Dollar Universe nodes (cache locally)  Security is checked by Dollar Universe nodeApplication (same mechanism for GUI, CLI, BATCH) Servers New SSL communication {rights on {rights on node 1} node n}  HTTP Gateway available  All communication secured by SSL © ORSYP 2011 • Confidential 27 27
    • Centralized Administration and Patching  Graphical node selection  Confirm and go!© ORSYP 2011 • Confidential 28 28
    • A new roll-out management  Object Life cycle  Object life cycle is managed centrally with object Packages  Packages are used to store and deploy configuration (objects and node settings)  Packages are exported to store and normalize roll-out in production  Specific deployment tool (deployment hub) for easy objects distribution Management Server BUILD Dev./Test QA Production RUN© ORSYP 2011 • Confidential 29 29
    • Crontab & Windows Scheduler Autodiscovery  Autodiscovery of Crontab Jobs  Automatic import© ORSYP 2011 • Confidential 30 30
    • Job Based Runbooks Definition  Graphical definition  Easy access from monitoring interfaces  Simple pop-up or weblink© ORSYP 2011 • Confidential 31 31
    • Integration with Performance Monitoring  System resources  CPU: „‟<„‟,‟‟=„‟,‟‟>‟‟ % of CPU  RAM: „‟<„‟,‟‟=„‟,‟‟>‟‟ Mb of memory  Disk space in folder: % or Mb  Generic resources  Dependency on the execution result of a custom script (i.e. check value in a DB…)© ORSYP 2011 • Confidential 32 32
    • Ringraziamenti e Prossimi appuntamenti 7 Ottobre 24 Novembre Seguiteci tramite la nostra bacheca eventi, sarete costantemente aggiornati su tutte le novità in programma…© ORSYP 2011 • Confidential 33 33
    • THANK YOU INNOVATION... ....To make your life every day... BETTER!© ORSYP 2011 • Confidential 34 34