Keross Philosophy <ul><li>At Keross, we believe the key to business success is the ability to harness and understand concl...
Keross Presence <ul><li>“ Our client and partners span over more than 45 countries across 4 continents” </li></ul>
Some References
Keross Portfolio of Services <ul><li>Keross portfolio of services currently includes four lines of business: </li></ul><ul...
 
<ul><ul><ul><li>Introduction </li></ul></ul></ul><ul><ul><ul><li>Monitoring and Notifications </li></ul></ul></ul><ul><ul>...
Advantages <ul><li>Operational Cost reduction </li></ul><ul><ul><li>Up to 40% reduction. ROIin less than 6 months. No inve...
What  We  Provide <ul><li>Monitoring and Availability Management </li></ul><ul><ul><li>24x7 automated network support, wit...
<ul><li>Systems Linux,  Microsoft Windows , Mac, Z/OS, AIX  </li></ul><ul><li>Networks Cisco, Juniper, Nortel, 3COM, Check...
KEROSS NOC Customer Notifications Reports Monitoring Management Third-party Applications How It Works <ul><li>Probes and A...
<ul><ul><ul><li>Introduction  </li></ul></ul></ul><ul><ul><ul><li>Monitoring and Notifications </li></ul></ul></ul><ul><ul...
<ul><li>Operating System APIs </li></ul><ul><ul><li>Agents query local OS for baseline health metrics </li></ul></ul><ul><...
<ul><li>Methods </li></ul><ul><ul><li>By email and SMS </li></ul></ul><ul><ul><li>One or many people </li></ul></ul><ul><u...
<ul><ul><ul><li>Introduction  </li></ul></ul></ul><ul><ul><ul><li>Monitoring and Notifications </li></ul></ul></ul><ul><ul...
<ul><li>Remote Desktop Support </li></ul><ul><ul><li>Attended remote desktop initiated by a customer user requesting techn...
<ul><li>MS supported versions :  Windows 2000, 2003, 2008, XP, Vista , Exchange </li></ul><ul><li>Install software remotel...
<ul><li>Interoperability with WSUS </li></ul><ul><ul><li>Real-time monitoring of patch status </li></ul></ul><ul><ul><li>C...
<ul><li>Asset discovery </li></ul><ul><li>Asset reports </li></ul><ul><li>Asset tracking for hardware </li></ul><ul><li>Li...
<ul><li>Real-time, powerful remote management, 24x7 </li></ul><ul><li>Management of every aspect of a Windows PC or Server...
<ul><li>Standardized Profile-based Configuration </li></ul><ul><ul><li>Configure and enforce every aspect of the desktop <...
<ul><li>Real-time status of Windows Services </li></ul><ul><li>Blackberry:  </li></ul><ul><ul><li>Alert, Attachment Servic...
<ul><ul><ul><li>Introduction  </li></ul></ul></ul><ul><ul><ul><li>Monitoring and Notifications </li></ul></ul></ul><ul><ul...
<ul><li>Distributions </li></ul><ul><ul><li>D istribution  independent, our customers use  RHEL 3/4/5, CentOS, Debian, Ubu...
<ul><li>Real time Monitoring and Management </li></ul><ul><li>Proactively alert customers about </li></ul><ul><ul><li>Satu...
<ul><ul><ul><li>Introduction  </li></ul></ul></ul><ul><ul><ul><li>Monitoring and Notifications </li></ul></ul></ul><ul><ul...
<ul><li>Supported devices: </li></ul><ul><ul><li>Cisco, Juniper, Nortel, Sonic Wall, CheckPoint, Fortigate, Netscreen  </l...
<ul><li>Monitored services: </li></ul><ul><ul><li>CCM Analog Gateway FXS Port  (in service, active, port utilization %) </...
<ul><li>Encountered problems </li></ul><ul><ul><li>Video flickering </li></ul></ul><ul><ul><li>Voice delay </li></ul></ul>...
<ul><ul><ul><li>Introduction  </li></ul></ul></ul><ul><ul><ul><li>Monitoring and Notifications </li></ul></ul></ul><ul><ul...
<ul><li>Monitoring and Management of following </li></ul><ul><ul><li>Oracle </li></ul></ul><ul><ul><li>MySQL </li></ul></u...
<ul><ul><ul><li>Introduction  </li></ul></ul></ul><ul><ul><ul><li>Monitoring and Notifications </li></ul></ul></ul><ul><ul...
<ul><li>Log and Refer </li></ul><ul><li>Incident Management </li></ul><ul><li>Problem Management </li></ul><ul><li>Change ...
<ul><ul><ul><li>Introduction  </li></ul></ul></ul><ul><ul><ul><li>Monitoring and Notifications </li></ul></ul></ul><ul><ul...
<ul><li>Tactical </li></ul><ul><ul><li>Operational and Tactical </li></ul></ul><ul><ul><ul><li>Application and license com...
<ul><ul><ul><li>Introduction  </li></ul></ul></ul><ul><ul><ul><li>Monitoring and Notifications </li></ul></ul></ul><ul><ul...
<ul><li>Light Services </li></ul><ul><li>Real-time 24/7 monitoring of devices including alerting </li></ul><ul><li>Asset M...
Keross Vision 24/7 Features Comparison Light Express Professional Enterprise Real-time 24/7 monitoring of devices includin...
<ul><li>Starting at  $49  per Server per month </li></ul><ul><li>No Commitment </li></ul><ul><li>First month free for eval...
<ul><ul><ul><li>Introduction  </li></ul></ul></ul><ul><ul><ul><li>Monitoring and Notifications </li></ul></ul></ul><ul><ul...
<ul><li>Allianz FR </li></ul><ul><ul><li>WAN monitoring  and  management  :  30  Cisco  routers + 30 Checkpoint   & Junipe...
<ul><ul><ul><li>Introduction  </li></ul></ul></ul><ul><ul><ul><li>Monitoring and Notifications </li></ul></ul></ul><ul><ul...
Cyril Simonnet [email_address] +971 50 220 9963 / +33 6 08 36 45 97 Contact Details
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Ikon Managed Services

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  • Ikon Managed Services

    1. 2. Keross Philosophy <ul><li>At Keross, we believe the key to business success is the ability to harness and understand conclusions inspired by several un-correlated events – Synchronicity. For us, Synchronicity means success found through business and technical harmony which is why we created IKON Managed Services </li></ul>
    2. 3. Keross Presence <ul><li>“ Our client and partners span over more than 45 countries across 4 continents” </li></ul>
    3. 4. Some References
    4. 5. Keross Portfolio of Services <ul><li>Keross portfolio of services currently includes four lines of business: </li></ul><ul><ul><li>Business Intelligence Services </li></ul></ul><ul><ul><li>Managed Infrastructure Services – Vision 24/7 </li></ul></ul><ul><ul><li>Managed Security Services – Vigilant360 </li></ul></ul><ul><ul><li>Managed Voice Services </li></ul></ul>
    5. 7. <ul><ul><ul><li>Introduction </li></ul></ul></ul><ul><ul><ul><li>Monitoring and Notifications </li></ul></ul></ul><ul><ul><ul><li>Microsoft OS Monitoring and Management </li></ul></ul></ul><ul><ul><ul><li>UNIX OS Monitoring and Management </li></ul></ul></ul><ul><ul><ul><li>Networks Monitoring and Management </li></ul></ul></ul><ul><ul><ul><li>Databases Monitoring </li></ul></ul></ul><ul><ul><ul><li>Helpdesk Application </li></ul></ul></ul><ul><ul><ul><li>Reporting </li></ul></ul></ul><ul><ul><ul><li>Pricing Model </li></ul></ul></ul><ul><ul><ul><li>References </li></ul></ul></ul><ul><ul><ul><li>Contact </li></ul></ul></ul>AGENDA
    6. 8. Advantages <ul><li>Operational Cost reduction </li></ul><ul><ul><li>Up to 40% reduction. ROIin less than 6 months. No investment, very low TCO. </li></ul></ul><ul><li>Downtime Reduction </li></ul><ul><ul><li>Anticipation of downtime, ProActive Monitoring and Active Support </li></ul></ul><ul><li>Technical Flexibility </li></ul><ul><ul><li>Independant of Customer environment and architecture </li></ul></ul><ul><ul><li>Free of charge customization </li></ul></ul><ul><li>Adaptative Pricing </li></ul><ul><ul><li>Customer Oriented Pricing to match budget requirements </li></ul></ul>
    7. 9. What We Provide <ul><li>Monitoring and Availability Management </li></ul><ul><ul><li>24x7 automated network support, with user-defined notification and escalation rules </li></ul></ul><ul><ul><li>Proactively stop issues before they happen and reduce their impact </li></ul></ul><ul><li>Performance Management </li></ul><ul><ul><li>Reports for capacity planning and predictive analysis, so you can make informed decisions </li></ul></ul><ul><li>Service Management </li></ul><ul><ul><li>Measure the value you are getting from vendors and service providers </li></ul></ul><ul><ul><li>Requests and outages processing using best practices based on ITIL </li></ul></ul><ul><li>Remote Diagnostics , Remote Control and On-site support </li></ul><ul><ul><li>Notifications containing important information about the machine and network </li></ul></ul><ul><ul><li>Ability to take control of a device for immediate remediation </li></ul></ul><ul><ul><li>Local support </li></ul></ul>
    8. 10. <ul><li>Systems Linux, Microsoft Windows , Mac, Z/OS, AIX </li></ul><ul><li>Networks Cisco, Juniper, Nortel, 3COM, CheckPoint, Fortigate, Netscreen </li></ul><ul><li>Security Firewall, IDS, IPS, log management </li></ul><ul><li>Databases Oracle, DB2, Microsoft SQL, MySQL </li></ul><ul><li>VoIP, IPT Cisco, Asterisk </li></ul><ul><li>Video Conf Cisco Tele P resen c e </li></ul><ul><li>Applications ERP, SAP, CRM , Core banking </li></ul><ul><li>Performance W EB , applications </li></ul><ul><li>Hardware Dell, HP, IBM </li></ul><ul><li>Mails Microsoft Exchange, Blackberry </li></ul><ul><li>BI Dashboard reports with misssion critical information </li></ul><ul><li>ServiceDesk Full ITIL compliant </li></ul><ul><li>New application can be developed in 2 weeks time – free of charge </li></ul>Areas Of Interests
    9. 11. KEROSS NOC Customer Notifications Reports Monitoring Management Third-party Applications How It Works <ul><li>Probes and Agents </li></ul><ul><ul><li>Execute monitoring and management tasks </li></ul></ul><ul><ul><li>Installed in customer’s network , behind firewall s </li></ul></ul><ul><ul><li>All communication is outbound from customer’s network </li></ul></ul><ul><ul><li>Secure data transfer using HTTPS and 128 bit encryption </li></ul></ul>Central Server Internet facing self-contained appliance located on Keross, Partner or Customer servers
    10. 12. <ul><ul><ul><li>Introduction </li></ul></ul></ul><ul><ul><ul><li>Monitoring and Notifications </li></ul></ul></ul><ul><ul><ul><li>Microsoft OS Monitoring and Management </li></ul></ul></ul><ul><ul><ul><li>UNIX OS Monitoring and Management </li></ul></ul></ul><ul><ul><ul><li>Networks Monitoring and Management </li></ul></ul></ul><ul><ul><ul><li>Databases Monitoring </li></ul></ul></ul><ul><ul><ul><li>Helpdesk Application </li></ul></ul></ul><ul><ul><ul><li>Reporting </li></ul></ul></ul><ul><ul><ul><li>Pricing Model </li></ul></ul></ul><ul><ul><ul><li>References </li></ul></ul></ul><ul><ul><ul><li>Contact </li></ul></ul></ul>AGENDA
    11. 13. <ul><li>Operating System APIs </li></ul><ul><ul><li>Agents query local OS for baseline health metrics </li></ul></ul><ul><li>Log File Analysis </li></ul><ul><ul><li>Agents scan application log files (XML & TXT) for regular expressions or strings </li></ul></ul><ul><ul><li>Windows Event Logs </li></ul></ul><ul><li>TCP/IP </li></ul><ul><ul><li>Port monitoring </li></ul></ul><ul><li>WMI </li></ul><ul><ul><li>Microsoft proprietary method of collecting data from Windows systems and applications </li></ul></ul><ul><li>SNMP Service Engine </li></ul><ul><ul><li>Collect performance and availability data from SNMP enabled devices (inc. CCTV cameras, UPS, environment control devices, etc..) </li></ul></ul><ul><li>Syslog / SNMP Traps </li></ul><ul><ul><li>Monitor log & trap data from monitored devices (i.e. firewalls) </li></ul></ul><ul><li>ODBC </li></ul><ul><ul><li>Monitor results of any query sent to an ODBC compliant database </li></ul></ul><ul><li>EDF </li></ul><ul><ul><li>API to allow for custom metric collection for devices which agents are not available (i.e. Backups, etc..) </li></ul></ul>Industry Technologies
    12. 14. <ul><li>Methods </li></ul><ul><ul><li>By email and SMS </li></ul></ul><ul><ul><li>One or many people </li></ul></ul><ul><ul><li>Customizable automatic escalation procedure </li></ul></ul><ul><li>Usability </li></ul><ul><ul><li>Based on configurable thresholds </li></ul></ul><ul><ul><li>Globally available for customer (from Internet) </li></ul></ul><ul><ul><li>Specific to customers and/or devices </li></ul></ul><ul><li>Scheduling and escalation </li></ul><ul><ul><li>Customizable schedules </li></ul></ul><ul><ul><li>Optional escalations, delays and repeats available </li></ul></ul>Notifications
    13. 15. <ul><ul><ul><li>Introduction </li></ul></ul></ul><ul><ul><ul><li>Monitoring and Notifications </li></ul></ul></ul><ul><ul><ul><li>Microsoft OS Monitoring and Management </li></ul></ul></ul><ul><ul><ul><li>UNIX OS Monitoring and Management </li></ul></ul></ul><ul><ul><ul><li>Networks Monitoring and Management </li></ul></ul></ul><ul><ul><ul><li>Databases Monitoring </li></ul></ul></ul><ul><ul><ul><li>Helpdesk Application </li></ul></ul></ul><ul><ul><ul><li>Reporting </li></ul></ul></ul><ul><ul><ul><li>Pricing Model </li></ul></ul></ul><ul><ul><ul><li>References </li></ul></ul></ul><ul><ul><ul><li>Contact </li></ul></ul></ul>AGENDA
    14. 16. <ul><li>Remote Desktop Support </li></ul><ul><ul><li>Attended remote desktop initiated by a customer user requesting technical support </li></ul></ul><ul><ul><li>Patching, GPO, configuration, NIC monitoring, hardware issues, etc... </li></ul></ul><ul><li>Remote Control </li></ul><ul><ul><li>Unattended remote desktop connection (important for i.e. MS XP, MS VISTA) </li></ul></ul><ul><ul><li>Allows remote connections to devices managed by an agent or a probe </li></ul></ul><ul><li>Methods </li></ul><ul><ul><li>Remote Support Manager (JAVA based application) </li></ul></ul><ul><ul><li>VNC </li></ul></ul><ul><ul><li>Terminal Services </li></ul></ul>Remote Control
    15. 17. <ul><li>MS supported versions : Windows 2000, 2003, 2008, XP, Vista , Exchange </li></ul><ul><li>Install software remotely </li></ul><ul><ul><li>Unattended software installation </li></ul></ul><ul><ul><li>Schedule for one or many computers </li></ul></ul><ul><ul><li>Store software centrally on Jeraisy server or on Clients server </li></ul></ul><ul><li>Execute scripts remotely </li></ul><ul><ul><li>Remediate problems </li></ul></ul><ul><ul><li>Run maintenance tasks </li></ul></ul><ul><ul><li>Schedule your executions </li></ul></ul><ul><ul><li>Store scripts centrally on Jeraisy server or on Clients server </li></ul></ul>Software Distribution
    16. 18. <ul><li>Interoperability with WSUS </li></ul><ul><ul><li>Real-time monitoring of patch status </li></ul></ul><ul><ul><li>Configuration / management of groups & computers </li></ul></ul><ul><ul><ul><li>Automatically create group when new customers added </li></ul></ul></ul><ul><ul><ul><li>Move devices between groups </li></ul></ul></ul><ul><ul><li>Comprehensive integrated patch level reports </li></ul></ul><ul><ul><li>24/7 </li></ul></ul>Patch Management
    17. 19. <ul><li>Asset discovery </li></ul><ul><li>Asset reports </li></ul><ul><li>Asset tracking for hardware </li></ul><ul><li>License compliance for installed software </li></ul><ul><li>Keep track of warranty, lease and expected replacement dates for your customers equipment </li></ul>Asset Management
    18. 20. <ul><li>Real-time, powerful remote management, 24x7 </li></ul><ul><li>Management of every aspect of a Windows PC or Server </li></ul><ul><ul><li>File transfers </li></ul></ul><ul><ul><li>Windows service control </li></ul></ul><ul><ul><li>Kill processes </li></ul></ul><ul><ul><li>Printer and drive access </li></ul></ul><ul><ul><li>Registry editing </li></ul></ul><ul><ul><li>Remote Control and Help Desk Chat </li></ul></ul><ul><ul><li>Scheduling </li></ul></ul><ul><ul><li>Security Settings </li></ul></ul><ul><li>Real-time Performance Monitoring </li></ul>MS Remote Support
    19. 21. <ul><li>Standardized Profile-based Configuration </li></ul><ul><ul><li>Configure and enforce every aspect of the desktop </li></ul></ul><ul><li>Profile Computer Settings </li></ul><ul><ul><li>Windows Firewall (XP SP2+) </li></ul></ul><ul><ul><li>Desktop File Management </li></ul></ul><ul><ul><li>Manage Outlook Profiles </li></ul></ul><ul><ul><li>Microsoft Office Preferences </li></ul></ul><ul><ul><li>Manage Shortcuts </li></ul></ul><ul><ul><li>Connections to File Servers </li></ul></ul><ul><ul><li>Add and Remove Printers </li></ul></ul><ul><ul><li>Lockdown USB and other ports </li></ul></ul><ul><ul><li>Registry and Permissions Management </li></ul></ul>MS Remote Management
    20. 22. <ul><li>Real-time status of Windows Services </li></ul><ul><li>Blackberry: </li></ul><ul><ul><li>Alert, Attachment Service, Collaboration Service, Controller, Database Consistency Service, Dispatcher, Instant Messaging Connector, Messaging Agent, MDS Connection Service, MDS Services – Apache Tomcat Service, Police Service, Router, Synchronization Service, User Administration Service </li></ul></ul><ul><li>On-demand reports about messages </li></ul><ul><ul><li>Failed, </li></ul></ul><ul><ul><li>Expired </li></ul></ul><ul><ul><li>Pending </li></ul></ul><ul><ul><li>Sent per minute </li></ul></ul><ul><ul><li>Received per minute </li></ul></ul><ul><li>Additionally </li></ul><ul><ul><li>General server metrics </li></ul></ul><ul><ul><li>Connecitvity/ Service tests </li></ul></ul><ul><ul><li>Server Health Checks </li></ul></ul>BES Management
    21. 23. <ul><ul><ul><li>Introduction </li></ul></ul></ul><ul><ul><ul><li>Monitoring and Notifications </li></ul></ul></ul><ul><ul><ul><li>Microsoft OS Monitoring and Management </li></ul></ul></ul><ul><ul><ul><li>UNIX OS Monitoring and Management </li></ul></ul></ul><ul><ul><ul><li>Networks Monitoring and Management </li></ul></ul></ul><ul><ul><ul><li>Databases Monitoring </li></ul></ul></ul><ul><ul><ul><li>Helpdesk Application </li></ul></ul></ul><ul><ul><ul><li>Reporting </li></ul></ul></ul><ul><ul><ul><li>Pricing Model </li></ul></ul></ul><ul><ul><ul><li>References </li></ul></ul></ul><ul><ul><ul><li>Contact </li></ul></ul></ul>AGENDA
    22. 24. <ul><li>Distributions </li></ul><ul><ul><li>D istribution independent, our customers use RHEL 3/4/5, CentOS, Debian, Ubuntu, Fedora, Slackware , Z/OS, MAC OS, Suse </li></ul></ul><ul><ul><li>Linux-based blackboxes such as Beeware </li></ul></ul><ul><li>Standard Monitoring </li></ul><ul><ul><li>CPU, Memory, Disk, Processes, Interface health/ status, device status and more... </li></ul></ul><ul><li>Application level Monitoring </li></ul><ul><ul><li>Apache , </li></ul></ul><ul><ul><li>Asterisk </li></ul></ul><ul><li>Custom application Monitoring </li></ul><ul><li>Remote Management Method </li></ul><ul><ul><li>SSH </li></ul></ul>Overview
    23. 25. <ul><li>Real time Monitoring and Management </li></ul><ul><li>Proactively alert customers about </li></ul><ul><ul><li>Saturated VoIP service </li></ul></ul><ul><ul><li>Danger of going offline </li></ul></ul><ul><li>Monitoring and Reporting </li></ul><ul><ul><li>Active calls and channels (inc. SIP, ZAP and IAX2) </li></ul></ul><ul><ul><li>Queues and running threads </li></ul></ul><ul><ul><li>Other Asterisk metrics </li></ul></ul>Asterisk VoIP
    24. 26. <ul><ul><ul><li>Introduction </li></ul></ul></ul><ul><ul><ul><li>Monitoring and Notifications </li></ul></ul></ul><ul><ul><ul><li>Microsoft OS Monitoring and Management </li></ul></ul></ul><ul><ul><ul><li>*NIX OS Monitoring and Management </li></ul></ul></ul><ul><ul><ul><li>Networks Monitoring and Management </li></ul></ul></ul><ul><ul><ul><li>Databases Monitoring </li></ul></ul></ul><ul><ul><ul><li>Helpdesk Application </li></ul></ul></ul><ul><ul><ul><li>Reporting </li></ul></ul></ul><ul><ul><ul><li>Pricing Model </li></ul></ul></ul><ul><ul><ul><li>References </li></ul></ul></ul><ul><ul><ul><li>Contact </li></ul></ul></ul>AGENDA
    25. 27. <ul><li>Supported devices: </li></ul><ul><ul><li>Cisco, Juniper, Nortel, Sonic Wall, CheckPoint, Fortigate, Netscreen </li></ul></ul><ul><ul><li>Any SNMP based network device </li></ul></ul><ul><li>Monitoring </li></ul><ul><ul><li>Bandwidth, Line quality, device status: temperature, fan, etc... </li></ul></ul><ul><ul><li>Cisco Call Manager, </li></ul></ul><ul><ul><li>Cisco Telepresence, </li></ul></ul><ul><ul><li>And many more... </li></ul></ul><ul><li>Remote Management method </li></ul><ul><ul><li>SSH </li></ul></ul><ul><ul><li>telnet </li></ul></ul>Overview
    26. 28. <ul><li>Monitored services: </li></ul><ul><ul><li>CCM Analog Gateway FXS Port (in service, active, port utilization %) </li></ul></ul><ul><ul><li>CCM Annunciator (state of call recorded announcements) </li></ul></ul><ul><ul><li>CCM CTI Activity (state of lines and devices) </li></ul></ul><ul><ul><li>CCM CTI Registration (state of CTI devices: reg, unreg, lost contact) </li></ul></ul><ul><ul><li>CCM Call Activity (state of all calls: active, attempted, in progress, completed) </li></ul></ul><ul><ul><li>CCM Call Mgr Status (availability of applications used to deliver IP Telephony) </li></ul></ul><ul><ul><li>CCM Conference Activity (all of conference hardware resources) </li></ul></ul><ul><ul><li>CCM Conference Registration (conference media devices) </li></ul></ul><ul><ul><li>CCM Gateway Registration (gateway devices) </li></ul></ul><ul><ul><li>CCM ISDN-Basic Rate Interface (utilization of BRI trunks) </li></ul></ul><ul><ul><li>CCM ISDN-Primary Rate Interface (utilization of ISDN PRI trunks) </li></ul></ul><ul><ul><li>CCM ISDN-T1 Trunk (utilization of T1 trunks) </li></ul></ul><ul><ul><li>CCM MTP Transcoder (state of transcoder resources) </li></ul></ul><ul><ul><li>CCM Music On Hold (state of MoH) </li></ul></ul><ul><ul><li>CCM Performance (monitors key performance indicators: delays, throttling, etc..) </li></ul></ul><ul><ul><li>CCM Phone Registration (monitors presence of telephone instruments) </li></ul></ul><ul><ul><li>CCM Server (monitors CPU, Disk, Memory utilization) </li></ul></ul><ul><ul><li>CCM Analog Gateway FXO Port (state of FXO port pn gateway </li></ul></ul><ul><ul><li>CCM VoiceMail Registration (monitors presence of voice mail devices) </li></ul></ul>Cisco Call Manager
    27. 29. <ul><li>Encountered problems </li></ul><ul><ul><li>Video flickering </li></ul></ul><ul><ul><li>Voice delay </li></ul></ul><ul><ul><li>Link disturbance </li></ul></ul><ul><li>Monitored metrics </li></ul><ul><ul><li>Packet Loss %, Availability (TTL), Round-Trip-Time (RTT), </li></ul></ul><ul><ul><li>Peripheral status, Peripheral port status (via RS232), Cable status (by DVI), </li></ul></ul><ul><ul><li>Power status </li></ul></ul><ul><li>Advantages </li></ul><ul><ul><li>Comprehensive monitoring mechanism, </li></ul></ul><ul><ul><li>Providing alerts agains downtime caused by improper network link or hardware issues </li></ul></ul>Cisco Telepresence
    28. 30. <ul><ul><ul><li>Introduction </li></ul></ul></ul><ul><ul><ul><li>Monitoring and Notifications </li></ul></ul></ul><ul><ul><ul><li>Microsoft OS Monitoring and Management </li></ul></ul></ul><ul><ul><ul><li>*NIX OS Monitoring and Management </li></ul></ul></ul><ul><ul><ul><li>Networks Monitoring and Management </li></ul></ul></ul><ul><ul><ul><li>Databases Monitoring </li></ul></ul></ul><ul><ul><ul><li>Helpdesk Application </li></ul></ul></ul><ul><ul><ul><li>Reporting </li></ul></ul></ul><ul><ul><ul><li>Pricing Model </li></ul></ul></ul><ul><ul><ul><li>References </li></ul></ul></ul><ul><ul><ul><li>Contact </li></ul></ul></ul>AGENDA
    29. 31. <ul><li>Monitoring and Management of following </li></ul><ul><ul><li>Oracle </li></ul></ul><ul><ul><li>MySQL </li></ul></ul><ul><ul><li>MS SQL </li></ul></ul><ul><ul><li>Informix </li></ul></ul><ul><ul><li>DB2 </li></ul></ul><ul><li>Performance Management </li></ul><ul><ul><li>Queue / Process Management </li></ul></ul><ul><ul><li>DB Administration </li></ul></ul>Databases
    30. 32. <ul><ul><ul><li>Introduction </li></ul></ul></ul><ul><ul><ul><li>Monitoring and Notifications </li></ul></ul></ul><ul><ul><ul><li>Microsoft OS Monitoring and Management </li></ul></ul></ul><ul><ul><ul><li>UNIX OS Monitoring and Management </li></ul></ul></ul><ul><ul><ul><li>Networks Monitoring and Management </li></ul></ul></ul><ul><ul><ul><li>Databases Monitoring </li></ul></ul></ul><ul><ul><ul><li>Helpdesk Application </li></ul></ul></ul><ul><ul><ul><li>Reporting </li></ul></ul></ul><ul><ul><ul><li>Pricing Model </li></ul></ul></ul><ul><ul><ul><li>References </li></ul></ul></ul><ul><ul><ul><li>Contact </li></ul></ul></ul>AGENDA
    31. 33. <ul><li>Log and Refer </li></ul><ul><li>Incident Management </li></ul><ul><li>Problem Management </li></ul><ul><li>Change Management </li></ul><ul><li>CMDB </li></ul><ul><li>Additionally: CRM, Contracts Management, Projects Management, Timesheets, Inventory Management </li></ul>ITIL Compliant Service Desk
    32. 34. <ul><ul><ul><li>Introduction </li></ul></ul></ul><ul><ul><ul><li>Monitoring and Notifications </li></ul></ul></ul><ul><ul><ul><li>Microsoft OS Monitoring and Management </li></ul></ul></ul><ul><ul><ul><li>*NIX OS Monitoring and Management </li></ul></ul></ul><ul><ul><ul><li>Networks Monitoring and Management </li></ul></ul></ul><ul><ul><ul><li>Databases Monitoring </li></ul></ul></ul><ul><ul><ul><li>Helpdesk Application </li></ul></ul></ul><ul><ul><ul><li>Reporting </li></ul></ul></ul><ul><ul><ul><li>Pricing Model </li></ul></ul></ul><ul><ul><ul><li>References </li></ul></ul></ul><ul><ul><ul><li>Contact </li></ul></ul></ul>AGENDA
    33. 35. <ul><li>Tactical </li></ul><ul><ul><li>Operational and Tactical </li></ul></ul><ul><ul><ul><li>Application and license compliance </li></ul></ul></ul><ul><ul><ul><li>Assets </li></ul></ul></ul><ul><ul><ul><li>Availability </li></ul></ul></ul><ul><ul><ul><li>Incidents </li></ul></ul></ul><ul><ul><ul><li>Metrics </li></ul></ul></ul><ul><ul><ul><li>Patches </li></ul></ul></ul><ul><li>Strategic </li></ul><ul><ul><li>Strategic and Business Value </li></ul></ul><ul><ul><ul><li>Capacity planning </li></ul></ul></ul><ul><ul><ul><li>SLA </li></ul></ul></ul><ul><ul><ul><li>Usage </li></ul></ul></ul><ul><ul><ul><li>Trending </li></ul></ul></ul>Customizable
    34. 36. <ul><ul><ul><li>Introduction </li></ul></ul></ul><ul><ul><ul><li>Monitoring and Notifications </li></ul></ul></ul><ul><ul><ul><li>Microsoft OS Monitoring and Management </li></ul></ul></ul><ul><ul><ul><li>*NIX OS Monitoring and Management </li></ul></ul></ul><ul><ul><ul><li>Networks Monitoring and Management </li></ul></ul></ul><ul><ul><ul><li>Databases Monitoring </li></ul></ul></ul><ul><ul><ul><li>Helpdesk Application </li></ul></ul></ul><ul><ul><ul><li>Reporting </li></ul></ul></ul><ul><ul><ul><li>Pricing Model </li></ul></ul></ul><ul><ul><ul><li>References </li></ul></ul></ul><ul><ul><ul><li>Contact </li></ul></ul></ul>AGENDA
    35. 37. <ul><li>Light Services </li></ul><ul><li>Real-time 24/7 monitoring of devices including alerting </li></ul><ul><li>Asset Management for software and hardware on monitored devices </li></ul><ul><li>Software distribution </li></ul><ul><li>License Compliance Checks </li></ul><ul><li>Logs, System Audit, Security Incident Summary </li></ul><ul><li>Unlimited standard services per device </li></ul><ul><li>Real-time unlimited email notifications </li></ul><ul><li>Real-time dashboards accessible from anywhere at anytime </li></ul><ul><li>Express Services </li></ul><ul><li>Vision 24/7 Light plus: </li></ul><ul><li>Automatic scheduled MIS reporting </li></ul><ul><li>24/7 Online support for troubleshooting technologies and services on monitored devices </li></ul><ul><li>Unlimited on-request custom development of new indicators, reports and services </li></ul><ul><li>Professional Services </li></ul><ul><li>Vision 24/7 Express </li></ul><ul><li>Real-time SMS (text messaging) notifications </li></ul><ul><li>Full management of devices by the Keross Network Operations Centre (KNOC) outside of business hours </li></ul><ul><li>SLA-based response time: 4hrs for mission-critical devices and 8hrs response time on less critical devices </li></ul><ul><li>Enterprise Services </li></ul><ul><li>Vision 24/7 Professional plus: </li></ul><ul><li>Full management of devices by the Keross Network Operations Centre (KNOC) 24 hours a day, 7 days a week </li></ul><ul><li>On-demand reporting </li></ul><ul><li>Audit trails with ITIL-compliant escalation procedures </li></ul>Offerings
    36. 38. Keross Vision 24/7 Features Comparison Light Express Professional Enterprise Real-time 24/7 monitoring of devices including alerting     Asset Management for software and hardware     Software distribution     License Compliance Checks     Logs, System Audit, Security Incident Summary     Unlimited standard services per device     Real-time unlimited email notifications     Real-time dashboards accessible from anywhere at anytime     Automatic scheduled MIS reporting    24/7 Online support for troubleshooting technologies and services on monitored devices    Unlimited on-request custom development of new indicators, reports and services    Real-time SMS (text messaging) notifications   Full management of devices by the Keross Network Operations Centre (KNOC) outside of business hours   SLA-based response time: 4hrs for mission-critical devices and 8hrs response time on less critical devices   Full management of devices by the Keross Network Operations Centre (KNOC) 24 hours a day, 7 days a week  On-demand reporting  Audit trails with ITIL-compliant escalation procedures 
    37. 39. <ul><li>Starting at $49 per Server per month </li></ul><ul><li>No Commitment </li></ul><ul><li>First month free for evaluation </li></ul>Pricing
    38. 40. <ul><ul><ul><li>Introduction </li></ul></ul></ul><ul><ul><ul><li>Monitoring and Notifications </li></ul></ul></ul><ul><ul><ul><li>Microsoft OS Monitoring and Management </li></ul></ul></ul><ul><ul><ul><li>UNIX OS Monitoring and Management </li></ul></ul></ul><ul><ul><ul><li>Networks Monitoring and Management </li></ul></ul></ul><ul><ul><ul><li>Databases Monitoring </li></ul></ul></ul><ul><ul><ul><li>Helpdesk Application </li></ul></ul></ul><ul><ul><ul><li>Reporting </li></ul></ul></ul><ul><ul><ul><li>Pricing Model </li></ul></ul></ul><ul><ul><ul><li>References </li></ul></ul></ul><ul><ul><ul><li>Contact </li></ul></ul></ul>AGENDA
    39. 41. <ul><li>Allianz FR </li></ul><ul><ul><li>WAN monitoring and management : 30 Cisco routers + 30 Checkpoint & Juniper Firewalls, Servers monitoring and management: 15 MS and *NIX servers with services: D NS, Proxy, DHCP, etc.... across 30 countries (4 continents) </li></ul></ul><ul><li>Sodexo </li></ul><ul><ul><li>12 Cisco Telepresence ( POLYCOMs) devices Monitoring ... across 10 countries </li></ul></ul><ul><li>NewTel NYC </li></ul><ul><ul><li>M ore than 350 concur r ent calls based on VOIP ( 5 x Asteriks) Monitoring, NYC </li></ul></ul>Case Studies
    40. 42. <ul><ul><ul><li>Introduction </li></ul></ul></ul><ul><ul><ul><li>Monitoring and Notifications </li></ul></ul></ul><ul><ul><ul><li>Microsoft OS Monitoring and Management </li></ul></ul></ul><ul><ul><ul><li>*NIX OS Monitoring and Management </li></ul></ul></ul><ul><ul><ul><li>Networks Monitoring and Management </li></ul></ul></ul><ul><ul><ul><li>Databases Monitoring </li></ul></ul></ul><ul><ul><ul><li>Helpdesk Application </li></ul></ul></ul><ul><ul><ul><li>Reporting </li></ul></ul></ul><ul><ul><ul><li>Pricing Model </li></ul></ul></ul><ul><ul><ul><li>References </li></ul></ul></ul><ul><ul><ul><li>Contact </li></ul></ul></ul>AGENDA
    41. 43. Cyril Simonnet [email_address] +971 50 220 9963 / +33 6 08 36 45 97 Contact Details

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