Seminar on “Service Delivery through Common Services Centers"-Report by DeGS, Senapati
SEMINAR ON “SERVICE DELIVERY THROUGH COMMON SERVICE CENTRE” Organized by:- District e-Governance Society (DeGS), Senapati In Association with Department of Information Technology, Govt. of Manipur And Manipur State Information Technology Society (MSITS), Manipur at DRDA Conference Hall, Senapati on 16th July 2011 Prepared by:- State e-Governance Mission Team (SeMT), Manipur
1Objective: The Common Services Centers (CSC) Scheme, a flagship Scheme, isimplemented across the country under the National e-Governance Plan (NeGP) bythe Department of Information Technology, Ministry of Communications &Information Technology, Government of India.The objective of the scheme is to provide government as well as private servicesthrough ICT enabled Kiosks at people’s doorstep.With a view to achieve this goal and as a part of the Common Service Centre (CSC)diwas a seminar on services through Common Service Centre (CSC) is organized inone of the districts of Manipur i.e. Senapati to create awareness and sensitize thedistrict officials and village level entrepreneurs.Summary: The seminar was attended by the Deputy Commissioner/ChairmanDistrict e-Governance Society (DeGS), other members of District e-GovernanceSociety (DeGS), Senapati, Officials of SSA, district postmaster, Village LevelEntrepreneurs (VLE), team of State Officials from DIT, Govt. of Manipur, MSITS(SDA), SeMT and SCA i.e. M/S Zoom Develpers.The seminar was organized by the District e-Governance Society, Senapati inassociation with the Dept. of Information Technology, Govt. of Manipur and ManipurState Information Technology Society (MSITS) i.e. SDA.Shri P.K Jha, IAS, Deputy Commissioner/Chairman DeGS gave the welcomeaddress and he thanked the supporting team from the State Headquarter comprisingof the following officials:i) Shri Nameirakpam Kejit Singh, IO-I, DIT, Govt. of Manipurii) Shri Habibur, IO-II, DIT, Govt. of Manipuriii) Miss Rinabai Salam, Change Management Consultant, SeMT, Manipuriv) Miss N. Meena Devi, IO-I, MSITS, Manipurv) Miss Longjam Satyabati, IO-I, MSITS, Manipurvi) Miss Geetarani Thiyam, IO-II, MSITS, Manipurvii) Shri. Ksh. Chitranjan Singh, IO-II, MSITS, ManipurThis was followed by a round of introduction from the participants and the officialsattended.
2 And the sessions to be presented were co-ordinate by Miss Rinabai Salam, Change Management Consultant, SeMT Manipur.This seminar comprised of the following sessions: (i) Overview of Common Service Centre Scheme (Film on CSC) (ii) Presentation on CSC Scheme and Initiative and CSC for Financial Inclusion Services (iii) Awareness on CSC online Monitoring tool installation and registration (iv) Presentation on DOEACC “CCC” Course (v) Presentation on various National Scheme services (NRHM, SSA and MGNREGA) through Common Service Centres (vi) Presentation on Role of DeGS in implementing CSC scheme (vii) Sharing of Success Stories of VLE (viii) Reward to top performing VLE Seminar Report: Inaugural session: The welcome address was given by Shri P.K Jha, IAS, Deputy Commissioner/Chairman DeGS who introduced the objective behind organizing such kind of seminar on Common Service Centre (CSC). He highlighted the importance of CSC scheme which can easily avail the G2C services at the common man doorsteps. He also urged the district officials and the VLEs to work hand in hand to make the CSC scheme under National e-Governance Plan (NeGP) a success. 1st Session: The topic of the session was on “Overview of Common Service Centre Scheme” and the speakers were Shri. Nameirakpam Kejit Singh, IO-I DIT, Govt. of Manipur and Miss Rinabai Salam, Change Mangement Consultant, SeMT. Before the presentation a film on Common Service Centre was shared with the participants to highlight how the scheme can change the lives of the common citizen. Shri N. Kejit Singh and Miss Rinabai thanked the representatives of the DeGS for organizing the seminar and VLEs for attending the seminar.
3Shri N. Kejit explained the objectives of Common Service Centre (CSC) schemeunder National e-Governance Plan (NeGP). He explained the roll out of 399 CSCs inthe State and the roles of the key stakeholders in the CSC scheme through hispresentation. He informed the basic infrastructures that are equipped in the CSCsand explained the G2C and B2C services which can be availed at the CSCs.He further explained the factors that can improve pace of operationalization ofCSCs.Miss Rinabai Salam explained how the VLEs can act as a linkage between thecommunity and the Government.2nd Session: The topic of the session was on CSC Scheme and Initiative and CSCfor Financial Inclusion Services. The speaker was Shri Rimjhim of M/S ZoomDevelopers. He began by saying that 399 CSCs at many remote areas of the State havebeen rolled out with the help of the local partner UNITRANS. He gave the information on theselection process of VLEs as per the queries raised by the Deputy Commissioner, Senapati.He also informed that an agreement will be signed between M/S Zoom Developersand State Bank of India for the Loan services to be made available to the VillageLevel Entrepreneur as a part of financial inclusion. He explained various kinds ofB2C services which are currently available at the CSCs like DTP, selling re-chargecoupon, burning CD, photo copying etc.Further, he said at the district level a maintenance unit has already been placed forthe VLEs so that they could easily assess the repairing service without going at theSCA main office in Imphal.3rd Session: The topic of the session was on CSC online Monitoring tool installationand registration. The speaker was Shri Rimjhim of M/S Zoom Developers. Heexplained that the Web Based Online Monitoring System for CSC provides aDecision Support Mechanism by monitoring the CSCs which are rolled out by SCAsin their area to provide B2C and G2C services. He explained the tool can be used bythe VLEs after logging in for which user ID and password are provided.4th Session: The topic of the session was on Role of District e-Governance Society(DeGS) in implementing the National e-Governance Plan (NeGP) at district level(w.r.t. CSC scheme). The speaker was Miss Longjam Satyabati Devi who thoroughlyexplained the roles of the DeGS like to provide close ties with the Stateimplementing agency i.e. MSITS, to support in proving the G2C services and to
4manage, supervise and implement backend computerization of the GovernmentDepartments at district level in implementing NeGP in the district.5th Session: The topic of the session was on DOEACC “CCC” Course. The speakerwas Shri N. Debachandra Singh, Scientist “E” DOEACC Society Imphal whohighlighted on the mandatory CERTIFICATE COURSE ON COMPUTERCONCEPTS (CCC) for the Village level entrepreneurs (VLEs). He explained theduration of the course which is of 80 hrs and the process of online examination. Hefurther explained the DIT, Govt. of India has approved for training of 399 nos. ofCSC Operators for the state of Manipur on e-learning mode. But due to practicalproblems like connectivity, the programme is being proposed to be conducted inclass room (Off line) mode in DOEACC Centre Imphal. He also explained thebenefits to the incumbent such as preparing personal/business letters, makingpower point presentation etc.6th Session: The topic of the session was on various National Scheme services(NRHM, SSA and MGNREGA) through Common Service Centres. The speaker wasMiss Rinabai Salam, Change Management Consultant, SeMT. She explained theoffline services that can be done by the VLEs in convergence with other Nationalschemes projects like National Rural Health Mission (NRHM), Sarva Siksha Abhiyan(SSA) and Mahatma Gandhi National Rural Employment Guarantee Scheme(MNREGS). She thoroughly explained what services can be made available at theCSC like Job Cards for NREGS, data collection, collation, data entry andtransmission of data for Sarva Siksha Abhiyan scheme and lastly not the leastInformation Education Communication (IEC) of Health Camps, Tele-medicine andAYUSH camp for National rural Health Mission. Besides all these convergenceservices she also explained the respective roles of the DeGS and VLE in bringingthe services at CSC through convergence.7th Session: Shri Ng Jeevan Singh, VLE, CSC Kanglatongbi, Imphal West sharedhis success story to all the VLEs of Senapati participated in the seminar. Since theinception of CSC he could to manage to earn a monthly income ranging from 10,000/- to 15,000/- per month despite having electricity and connectivityproblem. He said the services that are available ranges from DTP works, Xerox, CDwriting, E-ticketing Air/Railways and life insurance policies etc. His story inspired theVLEs of Senapati.
5Valedictory: The seminar end with the presentation of a reward of a citation andcertificate of top performer VLE to Shri Lumkhonei Haokip, CSC-S. Bolen one of theVLEs of Senapati district as per his performance by the ADC Senapati.Shri Haokip profoundly accepted the reward and expressed his happiness in gettingsuch kind of recognition from the Government of his effort in providing services to thepeople at his CSC located in the remote village of a hill district.Also the ADC, Senapati expressed his sincere thanks to all the Officials of district andState and VLEs who had fully co-operated in making the seminar a successful one.Future course of Action:1) The need to organize a one day orientation workshop on National e-Governanceplan (NeGP) for all the DeGS members for the smooth implementation of the projects atdistrict level.2) Formation of team of resource faculty in the State Level comprising of DIT,MSITS and SeMT in providing district level training on NeGP.3) Similarly, a resource pool to be set up in the district level to take up the capacitybuilding programmes for other Govt. Officials and VLEs.4) The Deputy Commissioner/ Chairman DeGS, Senapati recommended to providethe details of the Medical Officers placed in the Health Centres to the CSC operators sothat services under NRHM can be made available at the CSCs.5) SCA ensure adequate backend support to the VLE Set up a call centre so as to help quick redressed of queries by the VLEs Engage a dedicated team, which will coordinate the activities with the VLEs6) SCA ensure that each and every kiosk is involved in the sales process.7) SCA shall monitor the VLE time to time and provide adequate support for smoothfunctioning of the CSC’ and evaluated on the performance of the VLEs under it.
6Photo Gallery: DC SENAPATI WELCOMING THE PARTICIPANTS STATE OFFICIALS ATTENDING THE SEMINAR BRIEFING ON OVERVIEW OF CSC BRIEFING ON VLE ROLE VIEW OF PARICIPANTS BRIEFING ON DOEACC (CCC) COURSE
7 VLEs BRIEFING ON ROLE OF DeGSM/S ZOOM DEVELOPERS REPRESENTATIVES PRESENTING REWARD TO VLE GROUP PHOTOGRAPH