Ch.17 cross-cultural communication

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Ch.17 cross-cultural communication

  1. 1. Chapter 17 Cross-cultural Communication
  2. 2. The Place of Culture in Communication <ul><li>Communication always takes place within a particular culture </li></ul><ul><li>Missionaries, however, constantly deal with cross-cultural communication and the issues it raises </li></ul>
  3. 3. The Place of Context in Communication <ul><li>Context is anything that people share that binds them together </li></ul><ul><li>We all belong to many contexts at one time </li></ul><ul><li>Missionaries vary their message depending on the context </li></ul><ul><li>Their goal: identification with the receptor group either by </li></ul><ul><ul><li>Finding a common context </li></ul></ul><ul><ul><li>Identifying with the context they enter </li></ul></ul>
  4. 4. Principles of Context <ul><li>The message must be presented personally to the listener </li></ul><ul><li>Identify with the listener – so they are motivated to listen </li></ul><ul><li>Find common ground – so they value the message </li></ul><ul><li>Speak from the listener’s point of view – so it makes sense </li></ul><ul><li>Communicate based on terms and ideas which the listener understands </li></ul><ul><li>Meeting all the above principles increases the possibility of a positive response to the message </li></ul>
  5. 5. How to Communicate <ul><li>Communication is always happening, some is just unclear or ambiguous – issue is clarity </li></ul><ul><li>Communication takes place in the receiver’s mind – so the principles of context must be applied </li></ul><ul><li>The listener is working toward balance – so we must minimize ambiguity </li></ul><ul><li>Cope with listener “Screening” </li></ul>
  6. 6. Breaking Through “Screens” <ul><li>Selective Attention – get the listener in a context where giving attention to you is expected (formal – preaching, informal – lunch together) </li></ul><ul><li>Selective Exposure – They smile and nod, but aren’t listening. Communicate dialogically, dramatically, multi-sensory. </li></ul><ul><li>Selective Perception – Maintain correctness in spite of your convincing argument to contrary. Personal encounter of God’s presence and power. </li></ul>
  7. 7. Body Language <ul><li>Paralanguage – tone, pitch, tempo </li></ul><ul><li>Facial expression – smile, frown, surprise, etc. </li></ul><ul><li>Body position – open or closed posture, arm and hand movements and gestures, body movement or station (sit, stand, walk) </li></ul><ul><li>Personal space – touching or non-touching cultures </li></ul>
  8. 8. Components of Communication
  9. 9. Listening to Communicate <ul><li>Levels of Active Listening </li></ul><ul><li>Advising </li></ul><ul><li>Evaluating </li></ul><ul><li>Comforting </li></ul><ul><li>Probing </li></ul><ul><li>Paraphrasing </li></ul><ul><li>The most important to use is paraphrasing </li></ul>
  10. 10. Communicating With Impact <ul><li>Personal and dialogical – tuned by feedback </li></ul><ul><li>Common ground identified between speaker and receptor </li></ul><ul><li>Credible witness – character proven by relationship </li></ul><ul><li>Illustrated from the receptor’s life setting </li></ul><ul><li>Advocating life change </li></ul>
  11. 11. Avoiding Manipulation <ul><li>Prestige sell – parading “stars” from the culture who have converted to Christ </li></ul><ul><ul><li>Yet Patrick won clan chiefs first, and the clan converted as a matter of course </li></ul></ul><ul><li>Bandwagon – everybody is doing it </li></ul><ul><ul><li>Yet multi-individual conversions are common </li></ul></ul><ul><li>Card-stacking – Tell only one side of the story – “prosperity doctrine” </li></ul><ul><li>Adopt Paul’s position, “I did not come to you with clever words…” </li></ul>
  12. 12. How People Change <ul><li>Exposure to new knowledge </li></ul><ul><li>Internal evaluation and self-persuasion </li></ul><ul><li>Decision to adopt or reject </li></ul><ul><li>Review and second-guess your decision </li></ul><ul><li>Live out decision in daily life </li></ul>

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