Tactics for Painless Public Technology Training (Communities of Practice)

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While providing public access to computers and the internet may seem pretty straight forward, there are many challenges when it comes to providing technology training. This slideshow is about utilizing community of practice (CoP) forums to share information amongst a group of colleagues that share similar professional interests, both within a single organization and regionally. Attend this session and learn about two CoP platforms built to support this work. This session is for nonprofit professionals who are interested in improving their public technology access and training programs, and learning about how a CoP might benefit their delivery of services.

This presentation was shared at the 2014 Nonprofit Technology Conference (NTC) in Washington DC.

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Tactics for Painless Public Technology Training (Communities of Practice)

  1. 1. Tactics for Painless Public Technology Training #14NTCtechtrain Crystal Schimpf @crystalschimpf Community Technology Network
  2. 2. About me Crystal Schimpf Director of Training & Programs Community Technology Network crystal@ctnbayarea.org @crystalschimpf
  3. 3. Who are you?
  4. 4. What brought you here?
  5. 5. What we’re talking about Technology Training
  6. 6. What we’re talking about Communities of Practice Technology Training
  7. 7. What we’re talking about Social Media Communities of Practice Web Design IT Support Fundraisin g Technology Training
  8. 8. What you can expect What is a CoP? Examples Action Plan Idea Sharing
  9. 9. What is a community of practice?
  10. 10. What is a community of practice? Groups of people who share a concern or a passion for something they do and learn how to do it better as they interact regularly. wenger-trayner.com
  11. 11. A Community of Practice might be… - Online forums Email lists Facebook groups LinkedIn groups Tweet chats - Lunch meetups - Going for a beer - Other ideas?
  12. 12. www.ctnbayarea.org
  13. 13. Community Technology Network Unites volunteers & organizations to transform lives through digital literacy.
  14. 14. volunteers digital literacy
  15. 15. volunteers digital literacy
  16. 16. CTN Volunteer Learning Center
  17. 17. Project Elements - Free! Created using wikispaces Content created by staff & volunteers Launched December 2013
  18. 18. What’s in it? - General volunteer information Training materials Recorded webinars Links to digital literacy resources Information about CTN programs
  19. 19. Who’s using it? - 121 site visits - 65 unique visitors - 83% local
  20. 20. How have we promoted it? - Volunteer Page on Website Volunteer Meetings Volunteer E-Newsletter Blog Facebook Word of Mouth
  21. 21. What’s next? - Add discussion area Promote Additional content Review process
  22. 22. Site Demo
  23. 23. The Digital Divide
  24. 24. You Are Helping Image courtesy of Moore Memorial Public Library
  25. 25. We Want to Help You
  26. 26. Project Elements - $466,182 grant from IMLS - Website – Self Directed Classes – Community of Practice - Awareness - Evaluation - Sustainability
  27. 27. Timeline - Funding from Fall 2012 through Fall 2014 – Fall/Winter 2012: • Project funded and started – March 21, 2013: • Beta site launch – June 30, 2013: • Launched full site at ALA Annual
  28. 28. Two Main Site Areas
  29. 29. Learn
  30. 30. Self-Directed Classes
  31. 31. Self-Directed Classes
  32. 32. Teach
  33. 33. Community of Practice
  34. 34. Groups
  35. 35. Site Demo
  36. 36. Spread the Word
  37. 37. Looking Ahead
  38. 38. Contact Jamie Hollier jamie@annealinc.com @digitallearnorg
  39. 39. NTEN Communities of Practice
  40. 40. Time for Action
  41. 41. Step 1: Step 2: Identify Need Step 3: Step 4:
  42. 42. How could a community of practice benefit you? Or your staff? Or your volunteers?
  43. 43. Step 1: Identify Need Step 2: Identify Resources Step 3: Step 4:
  44. 44. What communities already exist? What tech resources are needed to create your own?
  45. 45. Step 1: Identify Need Step 2: Identify Resources Step 3: Step 4: Join/Create
  46. 46. Will you join an existing group? Will you create your own?
  47. 47. Step 1: Identify Need Step 2: Identify Resources Step 3: Step 4: Join/Create Share
  48. 48. How will you engage the group? How will you promote it?
  49. 49. Step 1: Identify Need Step 2: Identify Resources Step 3: Step 4: Join/Create Share
  50. 50. Your thoughts? Social Media Communities of Practice Web Design IT Support Fundraisin g Technology Training
  51. 51. Questions?
  52. 52. Thank you! Crystal Schimpf crystal@ctnbayarea.org @crystalschimpf http://www.flickr.com/photos/deerwood uk/683237726/sizes/m/
  53. 53. What did you think? Evaluate this session! Or, search by session title at www.nten.org/ntc/eval When you evaluate a session, you will be entered to win a prize!

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