LG Group Inform Improving services through information Welcome Mandy James National Advisor – Local Performance 16 Februar...
Agenda Mandy James Next steps Jonathan Evans/ Philippa Lynch Reporting and Metrics Sarah Jennings LG Inform prototype demo...
LG Group Inform Prototype demonstration & feedback Sarah Jennings Head of Online Communications   16 February 2011 www.loc...
LG Inform –  login screen
LG Inform –  dashboard
LG Inform –  browse reports
LG Group Inform Reporting and metrics Jonathan Evans/ Philippa Lynch Knowledge and Information Manager  / Adviser – Data a...
LG Inform:  Follow on from last workshop and feedback <ul><li>Thank you for your feedback and the example reports. </li></...
Summary of learning council feedback Metric variety  and choice  Comparable  data   Classification, structure and themes  ...
A recap on where we are going (principles…) <ul><li>We are providing  </li></ul><ul><li>One place to access commonly used ...
Example ‘in-detailed’ metric view Question – to what extent are we addressing your reporting requirements?
 
 
 
 
 
Example sector dashboard
Priorities for the future… <ul><li>Feedback from the first session highlighted: </li></ul><ul><li>The need to include fina...
Current priority:  Refining the sector dashboard and local collection <ul><li>Focus for next few weeks is making sure that...
LG Group Inform Future of LG Inform: Productivity Juliet Whitworth Head of Commissioning and Research   16 February 2011 w...
Background <ul><li>Desire expressed by sector to look at services in a more sophisticated way </li></ul><ul><li>Some ‘prod...
Planned approach <ul><li>Desk research for each service on what productivity means </li></ul><ul><li>Creation of a draft g...
Example LG Inform Productivity series: Adults’ Social Care More explanation of how the information has been arrived at…how...
Planned service areas <ul><li>Adult social care </li></ul><ul><li>Children's services  </li></ul><ul><li>Waste </li></ul><...
Pros and cons of approach <ul><li>Starts to help authorities think about more sophisticated ways of looking at their perfo...
Questions <ul><li>Can you live with the approach? </li></ul><ul><li>Does output sound useful? </li></ul><ul><li>Are first ...
LG Group Inform Next Steps   Mandy James National Advisor – Local Performance 16 February 2011 www.local.gov.uk/inform
Next steps <ul><li>Metrics development </li></ul><ul><li>Productivity workshop </li></ul><ul><li>User testing </li></ul><u...
LG Group Inform:   Find out more <ul><li>LG Inform web page </li></ul><ul><li>www.local.gov.uk/inform   </li></ul><ul><li>...
Buddy list Chief Fire Officers Association Tel. 020 7664 3287 [email_address]   Juliet Whitworth Kettering Barnsley Tel. 0...
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LG Inform workshop 2

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Presentation from 16th February 2011 workshop.

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  • Desk research - to identify the issues, service pathways, existing literature on drivers and any tools or other guidance available Creation of a draft guide - in a way that helps councils think about the productivity of that service in their area a) what are the key service pathways within the area? b) what does productivity look like for this service/what drives effective services/what are the cost drivers? c) which questions might you need to ask to understand how effective the service pathway is? d) what national data exists (financial/unit cost measures and non-financial) to help answer these questions; and what sort of local data might be used? e) which other sources of information/tools are available to help users consider their productivity? The guide would be used as a starting point for the users to start thinking about productivity and help them continue work to explore possible unit cost metrics. The guides will be accessed from within LG Inform. See Appendix 2 of an example of the elements which might be contained within the guide. Thereafter these guides could be developed further with officers’ groups and professional bodies. Consultation with officers - to create a ‘launch version’ of the guide to go on LG Inform
  • The service areas which we plan to cover for the launch of LG Inform are as below. They represent a combination of big spending services, services that cover two-tier areas, and some smaller, corporate services. Adult social care – ADASS/DH Children&apos;s services - Audit Commission work with the London Borough of Hammersmith and Fulham Waste Finance – possibly CIPFA Workforce and skills - Audit Commission and the LGA research and analysis team Corporate services Leisure and cultural services
  • Identifies robust indicators – for any identified during the work we can ensure LG Inform collects these to allow benchmarking Can’t compare, but… - although authorities can’t easily compare their detailed productivity work with each other, it does allow them to measure their own productivity year on year, and so gauge whether there are increases in expenditure or performance and how these might relate to delivery decisions they have made Safe area – not directly comparable, but helps them to ask questions about their performance and productivity Ultimately not comparable – at least in the first instance, children’s services work demonstrated this
  • LG Inform workshop 2

    1. 1. LG Group Inform Improving services through information Welcome Mandy James National Advisor – Local Performance 16 February 2011 www.local.gov.uk/inform
    2. 2. Agenda Mandy James Next steps Jonathan Evans/ Philippa Lynch Reporting and Metrics Sarah Jennings LG Inform prototype demo & feedback Mandy James Welcome and update on LG Inform Juliet Whitworth Future of LG Inform: Productivity
    3. 3. LG Group Inform Prototype demonstration & feedback Sarah Jennings Head of Online Communications 16 February 2011 www.local.gov.uk/inform
    4. 4. LG Inform – login screen
    5. 5. LG Inform – dashboard
    6. 6. LG Inform – browse reports
    7. 7. LG Group Inform Reporting and metrics Jonathan Evans/ Philippa Lynch Knowledge and Information Manager / Adviser – Data and Information 16 February 2011 www.local.gov.uk/inform
    8. 8. LG Inform: Follow on from last workshop and feedback <ul><li>Thank you for your feedback and the example reports. </li></ul><ul><li>What we have to show today: </li></ul><ul><li>Example layout / structure of some reports (an ‘in detail’ report for a single metric; a summary dashboard; a two column report incorporating a narrative and charts) </li></ul><ul><li>Proposed supporting reports – content and format (sector dashboard; local authority workforce; single metric view) </li></ul><ul><li>Content of the shorter proposed sector dashboard – including potential locally input metrics </li></ul>
    9. 9. Summary of learning council feedback Metric variety and choice Comparable data Classification, structure and themes More nationally published data Fewer ‘local’ collections Well defined ‘local’ metrics adopted by all Addition of sector developed metrics Data at lower geographies e.g. wards Pre-populated reports and dashboards
    10. 10. A recap on where we are going (principles…) <ul><li>We are providing </li></ul><ul><li>One place to access commonly used data sources </li></ul><ul><li>Sufficient choice / breadth of coverage to support sector information needs – allow for tailoring to individual needs </li></ul><ul><li>Ready made reporting and analysis tools to avoid duplication of effort – but building in scope for tailoring and personalisation. </li></ul><ul><li>A selection of ready made reports that authorities can access these reports to simply view the information, and / or save and adapt their own version. </li></ul>
    11. 11. Example ‘in-detailed’ metric view Question – to what extent are we addressing your reporting requirements?
    12. 17. Example sector dashboard
    13. 18. Priorities for the future… <ul><li>Feedback from the first session highlighted: </li></ul><ul><li>The need to include financial data. Some metrics will be included in themes / service specific reports as appropriate, however there is a wealth of financial data out there – for example the Revenue Outturn reports. What published financial data do you find useful, what aspects of this would you like to see featured in a report? </li></ul><ul><li>The need to include volumes / activity data. We propose to include this in a separate report – i.e. not part of the sector dashboard. What are the key activities you want to see addressed? </li></ul><ul><li>Developing productivity metrics This is the holy grail which we shall aim to pursue. It will take time, but we will work with councils to identify and develop useful sets of metrics to unpick and understand productivity. </li></ul><ul><li>Continue to discuss on the Community of Practice. </li></ul>
    14. 19. Current priority: Refining the sector dashboard and local collection <ul><li>Focus for next few weeks is making sure that the functionality and the agreed content for the first reports is right – taking into account today’s discussions. </li></ul><ul><li>In particular we want to make sure that the sector dashboard provides a credible showcase of what Inform can offer for the sector. </li></ul><ul><li>What’s in? </li></ul><ul><li>What’s out? </li></ul><ul><li>Which metrics can we identify as suitable for testing out more timely and / or more frequent local reporting? </li></ul><ul><li>Before we get into the discussion….. what do you see as the core purpose of the sector dashboard? </li></ul>
    15. 20. LG Group Inform Future of LG Inform: Productivity Juliet Whitworth Head of Commissioning and Research 16 February 2011 www.local.gov.uk/inform
    16. 21. Background <ul><li>Desire expressed by sector to look at services in a more sophisticated way </li></ul><ul><li>Some ‘productivity’ metrics in LG Inform </li></ul><ul><li>No quick and easy way to create such measures </li></ul><ul><li>Plan to develop appropriate ways of thinking about productivity </li></ul>
    17. 22. Planned approach <ul><li>Desk research for each service on what productivity means </li></ul><ul><li>Creation of a draft guide that brings this information together </li></ul><ul><li>Consultation with officers’ groups or individuals </li></ul>
    18. 23. Example LG Inform Productivity series: Adults’ Social Care More explanation of how the information has been arrived at…how it might be used…etc <ul><ul><li>Case studies of successful assessment strategies from real councils </li></ul></ul><ul><ul><li>Link to best practice in assessments e.g., as compiled by ADASS </li></ul></ul><ul><ul><li>Online forum to post questions and collaborate with colleagues </li></ul></ul><ul><ul><li>Profiles and contact details of relevant experts </li></ul></ul>
    19. 24. Planned service areas <ul><li>Adult social care </li></ul><ul><li>Children's services </li></ul><ul><li>Waste </li></ul><ul><li>Finance </li></ul><ul><li>Workforce and skills </li></ul><ul><li>Corporate services (IT, HR and property management) </li></ul><ul><li>Leisure and cultural services </li></ul>
    20. 25. Pros and cons of approach <ul><li>Starts to help authorities think about more sophisticated ways of looking at their performance data </li></ul><ul><li>Identifies some robust, comparable indicators </li></ul><ul><li>Allows councils to measure their own productivity year on year </li></ul><ul><li>Possibility of a ‘safe area’ for data that is not directly comparable </li></ul><ul><li>But ultimately, detailed cost work unlikely to be properly comparable </li></ul>
    21. 26. Questions <ul><li>Can you live with the approach? </li></ul><ul><li>Does output sound useful? </li></ul><ul><li>Are first service areas the right ones? </li></ul>
    22. 27. LG Group Inform Next Steps Mandy James National Advisor – Local Performance 16 February 2011 www.local.gov.uk/inform
    23. 28. Next steps <ul><li>Metrics development </li></ul><ul><li>Productivity workshop </li></ul><ul><li>User testing </li></ul><ul><li>Innovation & Improvement conference 22 nd March </li></ul>
    24. 29. LG Group Inform: Find out more <ul><li>LG Inform web page </li></ul><ul><li>www.local.gov.uk/inform </li></ul><ul><li>LG Inform CoP </li></ul><ul><li>http://www.communities.idea.gov.uk/c/9045727/home.do </li></ul><ul><li>Knowledge Hub </li></ul><ul><li>www.local.gov.uk/knowledgehub </li></ul><ul><li>Claire Tomlinson or Mandy James </li></ul><ul><li>[email_address] or [email_address] </li></ul>
    25. 30. Buddy list Chief Fire Officers Association Tel. 020 7664 3287 [email_address] Juliet Whitworth Kettering Barnsley Tel. 07789 373625 [email_address] Chris Bowron Stockport Hampshire Dorset Tel. 020 7664 3270 [email_address] Claire Tomlinson Lewisham Essex Durham Tel. 020 7296 6834 [email_address] Mandy James
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