Current public resume as of 02/09/11.

1. Chris Peters
Senior Consultant
303.829.5190 - crpeters27@gmail.com
Summary of Experience and Qualifications
Mr. Chris Peters is a Senior Consultant at Deloitte Consulting, LLC. and is an experienced business
professional with Top Secret clearance, ASQ Six Sigma Black Belt Certification and over 15 years of
success in planning, promoting and delivering business solutions in commercial organizations and
government agencies. He is a detail oriented and extremely customer-focused contributor and works
effectively with people at all business levels to connect business solutions to customer needs through
expertise in Project Management, Training Development & Delivery, Business Process Management, Six
Sigma Quality, Change Management and Voice of Customer.
Deloitte Consulting
Senior Consultant - 24 months (02/2009 – Present)
Process and Organizational Improvement
Role: Lean Six Sigma Professional, Facilitator, Expert, Trainer, and Project Manager.
Ÿ Develop and support delivery of Lean Six Sigma Green Belt training services.
Ÿ Develop and facilitate leadership visioning and objective setting in support of business process and
technology improvement roadmap planning.
Ÿ Plan and conduct business process identification, analysis, and improvement activities using Lean and
Six Sigma methods and tools in support of business transformation initiatives.
Ÿ Plan and execute stakeholder analysis and response activities.
Ÿ Plan and manage structured Voice of Customer (VOC) gathering and analysis. Develop and deliver
VOC finds briefings to leadership.
Ÿ Facilitate client teams participating in business process baseline and improvement efforts.
Ÿ Plan and conduct data collection and analysis activities.
Ÿ Plan and conduct resource mapping and technology systems inventory activities.
Ÿ Facilitate development and delivery of "current state" process performance findings and "future state"
improvement recommendations to leadership.
Ÿ Build and implement Oversight & Compliance frameworks and operating infrastructures for joint mission
partner environments.
Ball Corporation
Senior Consultant - 2 months (12/2008 – 02/2009)
Ball Corporation is an international manufacturing company with a cutting-edge aerospace business. Ball is
recognized around the world for its high-quality metal and PET plastic food and beverage containers, and for
its leading aerospace technology products and services.
Global SharePoint portal rollout at Ball Corporation - Mr. Peters oversaw training material development for
the global SharePoint portal rollout at Ball Container Corp. including the development of flash video training
courses, quick reference guides, and training delivery methods. Chris leveraged a variety of audio/video
capture technologies to produce, package, and deliver the flash video training courses for the Ball
Corporation global audience. In addition to training development and delivery, he was also responsible for
the applying the Microsoft SharePoint Portal Governance Framework to the portal rollout.
W.J. Bradley Mortgage Capital Corp
Project Manger/Process Analyst; 2 years, 5 months (03/2003 - 05/2004 and 08/2007 - 11/2008)
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2. W.J. Bradley Mortgage Capital Corp. is a privately held independent mortgage banking firm, founded in
2003. They are committed to helping their clients obtain real estate financing. W. J. Bradley Company also
acquires and enhances mortgage companies in the residential mortgage sector.
Business Performance Enhancement related to business acquisition and on boarding.
Mr. Peters served as the primary Six Sigma Quality resource for the creation, analysis and improvement of
business processes related to mergers and acquisitions, partner integration, internal project collaboration,
and leadership performance. Chris documented current state and future state business processes related to
the acquisition and integration of businesses acquired by the company.
He conducted process brainstorming sessions, completed SIPOC and cross functional process diagrams,
and facilitated teams through process Value-Add and Non-Value Add exercises. Over 30% of the current
state process steps were identified as Non-Value-Adding and removed resulting in a reduction in end to end
cycle times for this process from over 20 days to approximately 14 days.
Chris trained internal and external business integration teams on the use of Lean Six Sigma tools and
techniques including multi-voting, brainstorming, affinity diagramming, SIPOC, Fishbone Diagramming, 5-
Whys. In addition, he planned and managed data collection and analysis efforts in support improvement
projects and trained internal team members on data collection techniques and tools including sampling
methods, data validation, pareto analysis, histogram analysis, and other data presentation tools.
Chris trained internal team members on the creation of project charters, project plans and work breakdown
structures in support of business initiatives and created and implemented formal project selection scorecard
systems. He trained team members how to use new project selection systems to properly scope and select
internal business projects and external company acquisition opportunities. Chris also designed and
implemented functional area process reviews for presentation by process owners to business leadership
and investors. Trained team members how to prepare for and deliver these presentations.
Home Investment Portfolio Partners
EVP Operations; 1 year, 2 months (05/2006 – 07/2007)
Home Investment Portfolio Partners - Home Investment Portfolio Partners rehabilitates and sells residential
and commercial real estate.
Mr. Peters applied Lean Six Sigma tools and methods to the establishment of core business processes and
performance measurements for this real estate investment start up business. He mentored leadership and
line staff on project selection and chartering tools and techniques and on the development of key
performance indicators and response plans. Chris also introduced Lean Six Sigma tools and methods for the
improvement of real estate identification, evaluation, and acquisition processes. He led improvement efforts
resulting in the reduction of real estate "evaluation" cycle time from 7 business days to 3 business days and
overall real estate "acquisition" time from 30 days to less than 20 days.
In addition, Chris implemented performance measurement and reporting standards and tools at the process
step level for processes related to the acquisition and improvement of real estate. He mentored team
members on the creation and interpretation of run charts, control charts, and other performance metrics and
collected, analyzed, and reported on business performance across core functional areas.
Chris managed business start up activities, documented core and enabling business processes, and created
and delivered progress briefings to executive leadership and investors. He also implemented online
workgroup collaboration and project management solutions.
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3. SANZ
Project Manager/Process Analyst/Trainer; 1 year, 10 months (07/2004 – 05/2006)
SANZ is a provider of Storage Area Network, Remote Sensing products and consulting solutions.
Mr. Peters conducted process baseline and improvement projects for government aerial photography field
offices in order to reduce waste and cycle time related to the collection, processing, and distribution of aerial
imagery used by government farm services agencies. Chris developed initial project charters, launched
improvement efforts and facilitated commercial and government team members through process discovery,
analysis and the elimination of non value-adding steps. He established new improved processes and
performance measurement systems resulting in a drastic reduction in the resources and cycle time required
between the collection of imagery and the final distribution of finished imagery products to commercial and
government customers.
Chris applied Lean Six Sigma tools to the technology and professional services sales process in order to
improve the alignment of company products and solutions with customer needs. He also introduced
stakeholder analysis, SIPOC, cause and effect, VOC, and process baseline methods to the internal sales
process in order to increase sales closure rates and improve the transition from solution sale to solution
implementation.
Chris trained internal sales team members on Lean Six Sigma tools and techniques including group
facilitation, process brainstorming, workflow diagramming, value add - non value add determination, and
cycle time collection and analysis.
Chris developed, presented, and executed a formal Voice of Customer research project for a major remote
sensing technology firm.
W.J. Bradley Mortgage Capital Corp
Project Manger/Process Analyst (03/2003 - 05/2004 - see first W.J. Bradley entry for details)
Right Solutions
Business Analyst; 3 months (10/2002 – 01/2003)
Right Solutions provides business process analysis and technology development services to a variety of
industries.
Mr. Peters supported the development of process baselines for military service member relocation for the
Canadian government and a major US insurance company during a project to develop an online service
member relocation solution. Chris participated in new system/solution development, wrote business and
system use cases, and participated in the development of data dictionaries for new online service member
relocation solutions. During the project he also researched other various online service member relocation
planning and management solutions.
Jamcracker
Project Manager/Process Analyst; 2 years, 1 month (07/2000 - 10/2002)
Jamcracker delivers technologies and support services supporting on-demand information service providers
and users.
Mr. Peters collected, analyzed and organized data into performance reports for delivery to the business and
documented current and future state business processes related to customer and partner integration. Chris
developed and implemented business partner evaluation and partnering methods and tools, implemented
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4. new partner on boarding methodologies. He also developed and delivered technical training to internal team
members, customers, and business partners
Rhythms NetConnections
Business Analyst/Six Sigma Black Belt; 1 year, 3 months (04/1999 - 07/2000)
Rhythms NetConnections is a provider of broadband networking solutions for distributed networks and
applications. They build, implement and support a nationwide DSL broadband communications network.
Mr. Peters defined and documented performance reporting processes using MS Visio, mentored team
members on group facilitation, planning, and decision-making methods and tools. He also planned and
managed VOC efforts with the sales and customer support teams and conducted sales and business
integration SIPOC and process baseline sessions as part of the effort to rollout business partner on boarding
and integration processes.
GE Capital Services
Project Manager/Six Sigma Black Belt; 4 years, 3 months (01/1995 - 04/1999)
GE Capital is a global, diversified financial services company engaged in finance, equipment management
and insurance.
Mr. Peters was a member of the Six Sigma Quality Team, delivered quality green belt training and mentored
green belt candidates. He developed VOC (Voice Of Customer) materials and conducted VOC activities with
business partners and customers. In addition, Chris compiled and presented VOC results and made
recommendations for follow on improvement projects to address VOC findings. Chris also launched the
internal IT support team, developed service level agreements and deployed change management in support
of the organization.
Software / Products:
OpenAir, AtTask, Articulate, Jing, MS Word, Excel, PowerPoint, and Visio, Project Experience: MS
SharePoint, Clarify, Remedy, Salesforce/Supportforce, Captivate, Adobe FrameMaker, WebWorks,
PeopleSoft Asset Management 9.0.
Hardware / Operating Systems:
Personal Computers, LAN File Servers, LAN/WAN Routers, Hubs and Switches, Wireless LAN, DOS, MS
Windows 2000, Mac OS, OS - Novell.
General Tools:
MS Visio, MS Project, MS Office Tools, AtTask, Articulate, Jing, MS Office XP, MS Access, Adobe
FrameMaker, WebWorks.
Education
Bachelors Program, Business Management, Sociology
University of Maryland - University College
Professional Affiliations / Certifications
· Six Sigma Quality Black Belt
· LEAN Six Sigma Quality Green Belt
· United We Served (United States Air Force) Veteran Affiliation
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5. Training
· GE Six Sigma Black Belt Quality Program
· BearingPoint LEAN Six Sigma Green Belt Training Program
· GE Professional Education: Project management, process improvement, requirements gathering, data
collection and reporting, team leadership, decision making, public speaking, organizational change
management
· ASQ (American Society for Quality) Six Sigma Quality Black Belt Certification Program.
Publications
· Getting Functional with Online Client Workspaces
Presentations
· USGS National Map Project Selection Scorecard System
· Voice Of Customer Planning and Implementation
References provides upon request
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