Managing a Complex Partnership Project Museums and the Web 2009 Carolyn Royston, NMOLP
Aims of the Workshop <ul><li>Focus on 3 areas: </li></ul><ul><ul><li>Understanding your partnership </li></ul></ul><ul><ul...
About me <ul><li>F irst time I had worked in the public sector </li></ul><ul><li>Previously 10 years experience as Head of...
<ul><li>What question(s) about partnership working have brought you here? </li></ul>
About NMOLP
NMOLP – what is it? <ul><li>Large-scale UK digital learning project </li></ul><ul><li>Audiences are students, teachers & l...
Funding Criteria <ul><li>‘Invest to Save’ budget: </li></ul><ul><ul><li>No new website or portal </li></ul></ul><ul><ul><l...
What have we delivered for our audiences? <ul><li>Resources for schools (WebQuests) </li></ul><ul><li>Resources for lifelo...
This is what we made <ul><li>WebQuests </li></ul><ul><li>Creative Spaces </li></ul>
Issues when I started
Issues when I started <ul><li>Implementation plan written and funding provided </li></ul><ul><li>Partnership already deter...
Issues when I started <ul><li>Visited every partner for fact-finding </li></ul><ul><li>Discovered d ifferent expectations ...
Focus on Partnership <ul><li>Decided initially to focus on partnership and ways of working rather than technology and deli...
<ul><li>Most important lesson I learnt: </li></ul><ul><li>It’s not about technology, it’s about people. </li></ul>
Focussed on … <ul><li>Developed c ollective aims and objectives for project </li></ul><ul><li>M anaging expectations from ...
Focussed on … <ul><li>Setting up clear lines of communication </li></ul><ul><li>Understanding that milestones and deadline...
Why was this important? <ul><li>Partners needed to take responsibility for the project in their own institutions </li></ul...
Building commitment <ul><li>How do you gain commitment from people in the project? </li></ul><ul><ul><li>Assigning differe...
Activity 2 <ul><li>On the basis that it’s about people not technology </li></ul><ul><li>What do I need to do differently i...
Working with Constraints
Working with constraints <ul><li>Lots of constraints on this project: </li></ul><ul><ul><li>Number of stakeholders and mee...
Working with constraints <ul><li>Build in time to deal with each issue and be decisive about ways forward  –  need agreeme...
Q&A <ul><li>Questions about gaining commitment and working with constraints? </li></ul>
Legacy <ul><li>Needs to be built into original project plan </li></ul><ul><li>R e-visited throughout project </li></ul><ul...
Post-its <ul><li>Have we covered all questions that we asked at the beginning? </li></ul>
New thoughts <ul><li>What new thoughts have you got about your partnership projects? </li></ul>
Carolyn Royston [email_address]
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  • Mo W2009 Partnership

    1. 2. Managing a Complex Partnership Project Museums and the Web 2009 Carolyn Royston, NMOLP
    2. 3. Aims of the Workshop <ul><li>Focus on 3 areas: </li></ul><ul><ul><li>Understanding your partnership </li></ul></ul><ul><ul><li>Gaining commitment and working with constraints </li></ul></ul><ul><ul><li>Legacy and sustainability </li></ul></ul>
    3. 4. About me <ul><li>F irst time I had worked in the public sector </li></ul><ul><li>Previously 10 years experience as Head of e-Learning in a UK new media agency </li></ul><ul><li>Teacher </li></ul>
    4. 5. <ul><li>What question(s) about partnership working have brought you here? </li></ul>
    5. 6. About NMOLP
    6. 7. NMOLP – what is it? <ul><li>Large-scale UK digital learning project </li></ul><ul><li>Audiences are students, teachers & lifelong learners </li></ul><ul><li>9 UK national museums working in partnership </li></ul><ul><li>First time national museums have worked together collaboratively on public facing project </li></ul><ul><li>3 year project launched March ‘09 </li></ul><ul><li>Funded by the UK Government – Treasury Dept </li></ul><ul><li>British Museum </li></ul><ul><li>Imperial War Museum </li></ul><ul><li>Natural History Museum </li></ul><ul><li>National Portrait Gallery </li></ul><ul><li>Royal Armouries </li></ul><ul><li>Sir John Soane’s Museum </li></ul><ul><li>Tate </li></ul><ul><li>Victoria and Albert Museum </li></ul><ul><li>Wallace Collection </li></ul>
    7. 8. Funding Criteria <ul><li>‘Invest to Save’ budget: </li></ul><ul><ul><li>No new website or portal </li></ul></ul><ul><ul><li>No new digitisation or curatorial content </li></ul></ul><ul><ul><li>Must be sustainable for at least 3 years post-launch </li></ul></ul>
    8. 9. What have we delivered for our audiences? <ul><li>Resources for schools (WebQuests) </li></ul><ul><li>Resources for lifelong learners (Creative Spaces) </li></ul><ul><li>Linking together 9 national collections via a cross-collection search </li></ul><ul><li>Resources that can be used & shared across all 9 national museums </li></ul><ul><li>Engaging new and existing audiences with museum digital collections </li></ul>
    9. 10. This is what we made <ul><li>WebQuests </li></ul><ul><li>Creative Spaces </li></ul>
    10. 11. Issues when I started
    11. 12. Issues when I started <ul><li>Implementation plan written and funding provided </li></ul><ul><li>Partnership already determined by project funding </li></ul><ul><li>T echnical solution promised but implementation not scoped out </li></ul><ul><li>Content deliverables outlined but not fully defined </li></ul>
    12. 13. Issues when I started <ul><li>Visited every partner for fact-finding </li></ul><ul><li>Discovered d ifferent expectations about what the project would deliver for each partner: </li></ul><ul><ul><li>I nstitutional </li></ul></ul><ul><ul><li>D epartmental </li></ul></ul><ul><ul><li>Individuals </li></ul></ul>
    13. 14. Focus on Partnership <ul><li>Decided initially to focus on partnership and ways of working rather than technology and deliverables </li></ul>
    14. 15. <ul><li>Most important lesson I learnt: </li></ul><ul><li>It’s not about technology, it’s about people. </li></ul>
    15. 16. Focussed on … <ul><li>Developed c ollective aims and objectives for project </li></ul><ul><li>M anaging expectations from the start </li></ul><ul><ul><li>W hat this project will deliver and what it won’t deliver </li></ul></ul><ul><li>Establishing people’s commitment to the project </li></ul><ul><ul><li>Not just showing up at meetings – active participation </li></ul></ul><ul><li>What were the potential barriers to success for: </li></ul><ul><ul><li>Institution </li></ul></ul><ul><ul><li>Departments </li></ul></ul><ul><ul><li>Individuals </li></ul></ul>
    16. 17. Focussed on … <ul><li>Setting up clear lines of communication </li></ul><ul><li>Understanding that milestones and deadlines have to be met otherwise they impact on everyone </li></ul><ul><li>Gaining advocacy – being a project champion in your organisation </li></ul><ul><li>How will you embed the project – think about sustainability and legacy early on </li></ul>
    17. 18. Why was this important? <ul><li>Partners needed to take responsibility for the project in their own institutions </li></ul><ul><li>I couldn’t solve their institutional issues </li></ul><ul><li>What I could do was provide space in the project for those issues to be shared and discussed </li></ul><ul><ul><li>Enabled us in many cases to find collective solutions and offer support </li></ul></ul><ul><ul><li>Built relationships between partner representatives </li></ul></ul><ul><ul><li>Ownership of project brought more commitment from partners </li></ul></ul>
    18. 19. Building commitment <ul><li>How do you gain commitment from people in the project? </li></ul><ul><ul><li>Assigning different roles and responsibilities for people </li></ul></ul><ul><ul><li>Having different types of meetings e.g. practical workshops – giving people opportunities to input into developments and ideas </li></ul></ul><ul><ul><li>Creating resources so they understand the challenges </li></ul></ul><ul><ul><li>Setting realistic deadlines – gaining momentum and keep project moving forward </li></ul></ul><ul><ul><li>Acknowledging achievements along the way – however small </li></ul></ul><ul><ul><li>Being transparent about your decisions, not afraid to course correct when things don’t work out </li></ul></ul><ul><ul><li>Be the leader of the project – the vision holder </li></ul></ul>
    19. 20. Activity 2 <ul><li>On the basis that it’s about people not technology </li></ul><ul><li>What do I need to do differently in my partnership? </li></ul><ul><ul><li>M eetings </li></ul></ul><ul><ul><li>C ommunication </li></ul></ul><ul><ul><li>E xpectations of people and what they can deliver </li></ul></ul><ul><ul><li>Represent the project in my organisation </li></ul></ul>
    20. 21. Working with Constraints
    21. 22. Working with constraints <ul><li>Lots of constraints on this project: </li></ul><ul><ul><li>Number of stakeholders and meetings </li></ul></ul><ul><ul><li>D ifferent capabilities and capacities </li></ul></ul><ul><ul><li>T echnical differences </li></ul></ul><ul><ul><li>C opyright restrictions </li></ul></ul><ul><ul><li>Brand conflicts </li></ul></ul><ul><ul><li>M arketing and PR conflicts </li></ul></ul><ul><ul><li>S ustainability issues </li></ul></ul>
    22. 23. Working with constraints <ul><li>Build in time to deal with each issue and be decisive about ways forward – need agreement on how to tackle these issues </li></ul>
    23. 24. Q&A <ul><li>Questions about gaining commitment and working with constraints? </li></ul>
    24. 25. Legacy <ul><li>Needs to be built into original project plan </li></ul><ul><li>R e-visited throughout project </li></ul><ul><li>S ustainability plan for technology </li></ul><ul><li>Sustainability plan for partnership </li></ul><ul><ul><li>H ow will the project continue to be managed? A nd who will do it? </li></ul></ul><ul><ul><li>How will decisions be made? </li></ul></ul><ul><ul><li>What happens after the evaluation? </li></ul></ul><ul><ul><li>How do you disseminate what you have learnt? </li></ul></ul><ul><ul><li>How does the project impact on future developments both within the sector and outside? </li></ul></ul>
    25. 26. Post-its <ul><li>Have we covered all questions that we asked at the beginning? </li></ul>
    26. 27. New thoughts <ul><li>What new thoughts have you got about your partnership projects? </li></ul>
    27. 28. Carolyn Royston [email_address]
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