Web2.0 & Social Work

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Notes on slide 1

Talk about social media/social networking

We’ll talk more about these later

A place for everyone and everything

Everything we’ll talk about can be used for you personally as well as for an organization. Part of being a professional is networking with other people (which is like marketing). The web is increasingly one of the first places people go to find out about an organization. Networking is important for both you and your organization. We’ll talk more about the balance of personal and professional on social networks later.

Does this make you feel a little overwhelmed about social networking? It can be as simple or complicated as you make it. First figure out who you are trying to reach – what is your purpose? What is your niche? Who is your target audience and where are they at? Start there. Create a personal profile and figure out the norms and expectations of the community and then build an organizational profile. Lots of businesses and nonprofits don’t understand a network and make fools of themselves.

It is important to be careful and understand your and your organization’s tolerance for risk. As an employee they can’t prevent your private use of a tool, except on work time, but information off your profile can (and increasingly) will impact hiring decisions and upward mobility.

I found an article in the New Social Worker Magazine that looked at the ethical implications of Facebook and highlighted 4 areas from the NASW Code of Ethics. These thoughts relate across the spectrum of social media.

You probably wouldn’t share details about a recent vacation with a client, so you don’t want them seeing your pics/etc on Facebook. Think about the boundaries that exist offline and apply them online, even with former clients. Keep these same things in mind when you click “Friend” for co-workers and your boss.

In my opinion every professional should have a linked in profile. More and more professional networking is also occurring on Facebook. LinkedIn = formal networking; Facebook = golf course networking Some of these tools are important for every organization to think about, specifically from a marketing perspective.

Facebook is a place to connect with your friends. Just remember the privacy and ethical issues we talked about earlier. Once you start connecting with friends in your professional network you need to be more careful. What about the prof who you need a reference from? As popularity increased, it has become an important networking tool – even for sharing resources and information. More and more middle-aged adults are joining. Learn how to set privacy controls if you think you’ll need them. Don’t friend clients – think about your co-workers/boss and ultimately your professional image.

Groups are the original way to market on Facebook – TOS Orgs not allowed to have profiles. I’m not a fan of using groups as marketing. Pages are much more effective. They provide more options from a marketing strategy and I think are easier to use than groups. Causes is a great way to let others raise awareness and fundraise for you! It is easy to make viral and allows for some branding. Apps are probably the most complicated but can be effective – especially from an advocacy standpoint. http://www.facebook.com/worldvision?v=wall

LinkedIn is the stodgier more formal place for networking. It can be fun and has some custom ability – such as adding slideshare, books, blogs, etc. It is like a digital resume, with the ability to get references and status updates. Try to only connect with people you know so that your network is more powerful for you. Headhunters are there looking.

Blogging can be a great marketing tool. Your organization can be seen as a thought leader or even a valuable resource, by sharing and creating great information and content. It needs to have a real human feel and voice to it to be effective. Some suggestions from New Social Worker Online are to blog personally. Be sure that anything you say doesn’t identify clients or other confidential information. You can password protect posts if needed. Also be careful with sensitive location information about events, etc.

Twitter is like texting a lot of your friends all at once. Connect with people around the world and in your backyard. It is all about how you use it. For example the Chronicle of Philanthropy and NASW are on Twitter. But so is Brittany Spears. You can make it a great professional networking tool while sharing tidbits about your life. Some of the information for this presentation originated from being on Twitter. You have a little control of privacy through locking and blocking, but otherwise everything is out there.

Again think marketing.. Most large nonprofits are on twitter and connecting with partners, distributing information about events and the org and other relevant orgs. It is also a great way to hear what people are saying about you and you can engage them. More companies are doing customer service through Twitter – Qwest, Comcast, WarnersStellian. Make it real and make sure it isn’t all about you. Share the wealth.

Bleh.

Talk about each…

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Web2.0 & Social Work - Presentation Transcript

Web 2.0 & Social Work
Nick Cross, MSW
2009 NACSW Conference
Objectives
To share the importance of being on web 2.0 platforms
To help navigate the most important ones
To provide helpful background and context about web 2.0
To address concerns (ethics/privacy/etc) about using web 2.0 professionally
Web 2.0 A Short List
Facebook
Myspace
LinkedIn
Delicious
Twitter
SlideShare
Ning Groups
- Blogs
- Flickr
- Google Wave
- Google Docs
- And on and on…
Web 2.0
Facebook
Myspace
LinkedIn
Delicious
Twitter
SlideShare
Ning Groups
- Blogs
- Flickr
- Google Wave
- Google Docs
- And on and on…
So What?
Marketing
Personal
Organization
Networking
Job Hunting
Connecting Resources
Be Strategic
Overwhelmed?
Plan, Prioritize, Act
Purpose
Niche
Audience
Test out a few (personally)
Privacy & Ethics
Be careful!
But, not a Luddite!
Ethics
4.03 Private Conduct
Profile can be viewed by everyone
Google yourself
Manage your image
Privacy settings
Friends tagging you
Clients
1.07 (a) Privacy & Confidentiality
Don’t friend clients
Don’t search for clients
Ask – use it as a therapeutic tool
Ethics
1.06 (c) Conflicts of Interest
Boundaries
Clients
Former Clients
Co-Workers/Boss
Client Considerations
Find Support
Painful Memories
Rejection
Unhealthy Comparisons
“Social Work is a profession based on relationships. I believe that functional and healthy relationships occur best face-to-face and in real time. And yet, a technological world is the world in which we live. As social workers we should be aware of all of its obstacles and embrace all that it has to offer.”
- Traci Bartley Young, LCSW Facebook: Ethical and Clinical Considerations.
Sample Policy
Minneapolis Public School District staff refrain from using social networks sites such as Facebook or MySpace to communicate, collaborate or contact students and parents.
That staff use their district email account to correspond with students and parents regarding school assignments and activities.
That staff use school owned web sites for posting assignments instead of Facebook or MySpace.
That staff carefully consider what personal information they display in their public social network profile and what comments they make in online public forums.
For Everyone
LinkedIn
Facebook
Blog
Twitter (?)
NOT Myspace
Facebook
Very Personal
Professional Tool
Privacy
Ethics
Facebook for Orgs
Groups
Pages
Causes
Apps
LinkedIn
Strictly Professional tool
With your personal flair
Network - Connect
Dynamic Newsletter
Community Resource
Build a Voice
Let yourself come out
Reflective practice
Highlight social work
Ethics & Privacy
Blogging
Twitter
What is it?
Great tool
Resources
Connections
Collaboration
Personal vs. Professional
Action
Iran Election
Tsunami
Privacy & Ethics
Twitter for Orgs
Great tool
Resources
Connections
Collaboration
Conferences/Hashtags
Listen
Engage
Human (real) voice
Privacy & Ethics
FriendFeed
Aggregate other Feeds
Have discussion by topic
Lots of chatter
Others I Use
Delicious
Digg
YouTube
Flickr
SlideShare
Google Groups
Ning
Running Ahead
Yelp
Always Something New
Google Wave
Who knows…
Resources
My Delicious Library
NTEN Community
Beth Kanter
TechSoup
The New Social Worker Online
Nonprofit Tech 2.0 Blog
Common Craft Videos
i.e. “Twitter in Plain English”
Contact
Almost any site I am “crossn81”
nhcross@gmail.com
www.delicious.com/crossn81/web2.0