Transcript of "Crocodile RTC Launch (Google Campus) - 3: NewVoiceMedia"
Why is WebRTC important to us?Ashley Unitt, CTO
Commercially in Confidence• Company– ContactWorld platform launched 2006– Customer retention rate 97% sincelaunch, 100% in 2011• Company Structure– UK based sales, marketing, service deliveryand development teams– Trust Site – 99.999% SLAPerformance, availability, security are inour operational DNA• Customer base– 150+ customers– 300 Call centres in 29 countries– 8,000+ AgentsNewVoiceMedia Quick FactsBest Technology Partnership Professional Services Category Best Improvement Strategy
Commercially in ConfidenceHow will WebRTC change the world?"Within a matter of weeks, we will have over 1 billionusers using a WebRTC enabled browser.”- Justin Uberti, GoogleIO 2013
Commercially in ConfidenceTelcos today• Infrastructure• Universal addressing
Commercially in ConfidenceWhat changes?• We don’t need universaladdressing any more• Every App or websitecan be an island
Commercially in Confidenceh9p://www.spacegoo.com/chess/
Commercially in ConfidenceWhat changes?• The infrastructure canbe simplified
Commercially in ConfidenceWhat changes?• It’s easier to use theright channel(s)• Video becomesubiquitous?
Commercially in ConfidenceWhat changes?• Bettercommunicationthrough betterinformation
Commercially in ConfidenceOur plans• Integrating WebRTCinto click to call andweb chat• Providing in-browseragentcommunications• Support videocontact centres