• Save
Crocodile RTC Launch (Google Campus) - 3: NewVoiceMedia
Upcoming SlideShare
Loading in...5
×

Like this? Share it with your network

Share
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
No Downloads

Views

Total Views
472
On Slideshare
472
From Embeds
0
Number of Embeds
0

Actions

Shares
Downloads
0
Comments
0
Likes
1

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. Why is WebRTC important to us?Ashley Unitt, CTO
  • 2. Commercially in Confidence•  Company–  ContactWorld platform launched 2006–  Customer retention rate 97% sincelaunch, 100% in 2011•  Company Structure–  UK based sales, marketing, service deliveryand development teams–  Trust Site – 99.999% SLAPerformance, availability, security are inour operational DNA•  Customer base–  150+ customers–  300 Call centres in 29 countries–  8,000+ AgentsNewVoiceMedia Quick FactsBest  Technology  Partnership  Professional  Services  Category  Best  Improvement  Strategy  
  • 3. Commercially in ConfidenceHow will WebRTC change the world?"Within a matter of weeks, we will have over 1 billionusers using a WebRTC enabled browser.”- Justin Uberti, GoogleIO 2013
  • 4. Commercially in ConfidenceTelcos today• Infrastructure• Universal addressing
  • 5. Commercially in ConfidenceWhat changes?•  We don’t need universaladdressing any more•  Every App or websitecan be an island
  • 6. Commercially in Confidenceh9p://www.spacegoo.com/chess/  
  • 7. Commercially in ConfidenceWhat changes?•  The infrastructure canbe simplified
  • 8. Commercially in ConfidenceWhat changes?•  It’s easier to use theright channel(s)•  Video becomesubiquitous?
  • 9. Commercially in ConfidenceWhat changes?•  Bettercommunicationthrough betterinformation
  • 10. Commercially in ConfidenceOur plans•  Integrating WebRTCinto click to call andweb chat•  Providing in-browseragentcommunications•  Support videocontact centres
  • 11. Commercially in Confidence