Crocodile RTC Launch (Google Campus) - 3: NewVoiceMedia

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A presentation by Ashley Unitt (CTO, NewVoiceMedia). Presentation date 22-May-2013.

A presentation by Ashley Unitt (CTO, NewVoiceMedia). Presentation date 22-May-2013.

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Transcript

  • 1. Why is WebRTC important to us?Ashley Unitt, CTO
  • 2. Commercially in Confidence•  Company–  ContactWorld platform launched 2006–  Customer retention rate 97% sincelaunch, 100% in 2011•  Company Structure–  UK based sales, marketing, service deliveryand development teams–  Trust Site – 99.999% SLAPerformance, availability, security are inour operational DNA•  Customer base–  150+ customers–  300 Call centres in 29 countries–  8,000+ AgentsNewVoiceMedia Quick FactsBest  Technology  Partnership  Professional  Services  Category  Best  Improvement  Strategy  
  • 3. Commercially in ConfidenceHow will WebRTC change the world?"Within a matter of weeks, we will have over 1 billionusers using a WebRTC enabled browser.”- Justin Uberti, GoogleIO 2013
  • 4. Commercially in ConfidenceTelcos today• Infrastructure• Universal addressing
  • 5. Commercially in ConfidenceWhat changes?•  We don’t need universaladdressing any more•  Every App or websitecan be an island
  • 6. Commercially in Confidenceh9p://www.spacegoo.com/chess/  
  • 7. Commercially in ConfidenceWhat changes?•  The infrastructure canbe simplified
  • 8. Commercially in ConfidenceWhat changes?•  It’s easier to use theright channel(s)•  Video becomesubiquitous?
  • 9. Commercially in ConfidenceWhat changes?•  Bettercommunicationthrough betterinformation
  • 10. Commercially in ConfidenceOur plans•  Integrating WebRTCinto click to call andweb chat•  Providing in-browseragentcommunications•  Support videocontact centres
  • 11. Commercially in Confidence