CRM - Customer relationship management (CRM) is all about managing the relationships, organisations have with their customers. CRM combines business processes, people, and technology to achieve this single goal: getting and keeping customers. Its an overall strategy to help organisations learn more about customer’s behaviour so organisation can develop stronger, lasting relationships that will benefit both.
Cloud Computing: A better way(contd.) - With a cloud app, you just open a browser, log in, customize the app, and start using it. You can also create Salesforce app for iPod, iPhone and Android platform. Some of the world’s largest companies moved their applications to the cloud with salesforce.com after rigorously testing the security and reliability of infrastructure. You can check server status trust.salesforce.com at any time, get prior notice for system downtime if any.
SalesForce.com CRM - SalesForce CRM is an online web-based Customer Relationship Management (CRM) service from Salesforce.com. As with all CRM software, it captures and organizes communications and information from current or prospective customers from many departments across a company. With SalesForce (based on Force.com cloud computing platform) you can mind your customers and your budget at the same time. According to your business need you can buy user license any time.
Salesforce Editions - There are basically 5 editions for SalesForce.com and their Pricing details:- SalesForce Editions Pricing Contact Manager $5 /user/month Group $15 /user/month Professional $65 /user/month Enterprise $125 /user/month Unlimited $250 /user/month Each Edition having own features. Please check the link below:
SalesForce Products contd.- Sales Cloud- The Sales Cloud includes a real-time sales collaborative tool called Chatter, provides sales representatives with a complete customer profile (Contact) and Account, allows the user to manage marketing campaign spending and performance across a variety of channels from a single application, tracks all Opportunity/Deal - related data including milestones, decision makers, customer communications, and any other information unique to the companys sales process.
Service Cloud- The Service Cloud provides companies with a call centre-like view that enables companies to create and track cases coming in from every channel, and automatically route and escalate what’s important. Provide automatic suggestion for case resolution via solution. User can setup call center by using Salesforce service cloud.
Marketing cloud - Real time customer feedback about your company and Products. It will boost your company growth exponentially. The Salesforce Marketing Cloud is the world’s only unified social marketing suite, empowering you to make better business decisions in marketing, sales and service.
Marketing cloud (contd.) - You will get all Tweets, Facebook status, LinkedIn, You tube video, blogger related to your product in one place from 130million sources. It unites the capabilities of Radian6 and Buddy Media.
Salesforce chatter have fallowingfeature:- Social intelligence Groups File Sharing Profiles Feeds Workflow approvals Chatter Messenger Chatter for SharePoint
Reports - Salesforce provides powerful reporting and generation tools on the data stored in the Salesforce. Reports give you access to the data, your organization has accumulated over time, enabling you to make informed decisions. You can examine your organization’s data in almost infinite combinations, and share it in easy-to-understand formats.
Who are We - We have a group of certified Salesforce Consultant, Admin and Developer. Weve worked on all aspects of Salesforce: Customization, Apex, Visualforce, Web-Service, Salesforce-to-Salesforce, Chatter, Conga Composer, Salesforce Touch, Data Loader, Data.com, Canvas Framework, Sales & Service cloud implementation.