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  • 1. Katrina Bailey PA to Chief Executive Officer Louis Vuitton Oceania Fitzgel Spliet EA to Chief Financial Officer News Corp Australia Christine Martinez EA to Managing Director BMW Australia Emma Freedman Media Personality Channel Nine Workshop A How to play a strategic role in your organisation Workshop B How to handle difficult people & manage tough situations Workshop C Self-improvement strategies for how to be a better you Pre, Mid & Post Conference Workshops Benefits of attending Optimise your value through strategic thinking Enhance performance through emotional intelligence Build successful relationships & utilise your networks Develop leadership skills for career progression Key speakers Register 3 delegates at the ‘standard price’ & bring a 4th delegate FREE! To register phone +61 2 9239 5700 fax +61 2 9241 3345 Endorsers & media partnersResearched by “An excellent convention with inspirational and professional speakers, I would recommend it to anyone who wants to learn and be inspired by the best EAs Australia has to offer” – EA at Australian Federal Police The 8th National EA & PA ConventionThe essential skills to strategically accelerate your professional growth 1st & 2nd October 2014, Shangri-La Hotel, Sydney
  • 2. The demanding role of executive and personal assistants has rapidly changed over recent years, now requiring a much broader skill-set to handle increased responsibilities and tasks. The need to develop the necessary business management skills to excel in your role and set yourself apart has never been more important. This event will help you optimise your value by providing you with the essential skills to strategically accelerate your professional growth. Step away from our 8th National EA & PA Convention with transferable business skills feeling empowered, motivated & inspired! •• Step-up and play a strategic role in your organisation •• Enhance performance through emotional intelligence •• Build successful relationships and utilise your networks •• Optimise your value through management and leadership skills •• Upskill for accelerated career progression A holistic approach to strengthening your business & interpersonal skills Thank you to our one-of-a-kind partners To register phone +61 2 9239 5700 fax +61 2 9241 3345 SAVE $300 when you register & pay by 8th July 2014 Plus key contributions from Tanya Smith Telstra Lidija Pavlovic HSBC Bank Australia Angele Taggart The University of Sydney Vanessa Kenny Westpac (Capital Finance) Helen Campbell Australian Red Cross Geraldine Rossiter Department of Foreign Affairs and Trade Christopher Bird BoysTown John Karagounis The CEO Circle Mark McPherson Tough Conversations Made Easy Lizzie Wagner The Lizzie Wagner Group Roger La Salle La Salle Matrix Thinking Jon Burgess Kwan Tina Monk Monk & Associates Prizes & Giveaways… • Enjoy delicious custom made chocolates from Shocolate as well as a chocolate truffle rolling demonstration • Don’t miss Sydney’s mobile beauty and make-up experts, the lovely girls from Misse Mobile Beauty • Indulge in your personalised treats from the fabulous Chocogram • Get stitches in your sides from the classy comedy of Not Quite Cabaret • Unwind with our 3 Minute Angels masseuses and potentially win massages for your whole office • Discover the range of relaxation with Fragrant Flame Soy Candles • Indulge in Edible Bloom’s delicious treats • Dig into your afternoon treat with The Chia Company • Explore the possibility with Hip Hampers • Nourish yourself with the products of Nivea • FOOD WINE SLEEP packages
  • 3. 8:30 Registration, coffee & networking 9:00 Welcome remarks from the Chair Lizzie Wagner, Managing Director The Lizzie Wagner Group Step-up & play a strategic role in your organisation 10:40 Morning tea & networking Exquisite chocolate tasting with Shocolate 11:10 Enhancing performance through strategic thinking & decision making • The real role of an EA/PA; assistant or associate, it’s your call? • Adding real value by putting four times your salary on the bottom line • Developing a strategic perspective to see the big picture Roger La Salle Director La Salle Matrix Thinking 11:50 Interactive networking & spotlight session 12:20 Welcome from the Shangri-La Lachlan Harris Shangri-La Hotel 12:30 Networking lunch Build successful relationships & networks 2:10 The Importance of networking & mentoring for EAs/PAs • Establishing your own internal EA network and what benefits this brings • Mentoring new EAs and developing a buddy system • Developing a tailored EA induction program • Connecting with international networks via social media Geraldine Rossiter Executive Assistant to Assistant Secretary, Aid Management & Performance Branch Department of Foreign Affairs and Trade 2:50 Afternoon tea & networking 3:20 Identifying, establishing & managing key stakeholder relationships • Identifying organisational ‘touch points’ that generate key stakeholders • Methods for fostering effective and enduring key stakeholder relationships • Managing the potential impacts of key stakeholder interactions (including reputational risk) Helen Campbell Executive Assistant to Director Marketing, Fundraising & Communications Australian Red Cross Uncover the executive perspective 4:00 How to be an advocate for change • Keep an open mind, be adaptable and flexible • Understand the current CEO marketplace and how to ride the wave John Karagounis Managing Director & Chief Executive Officer The CEO Circle 4:40 Closing remarks from the Chair & close of day one 4:50 Complimentary networking drinks Brought to you by Shangri-La, Sydney & a chocolate truffle rolling demonstration with Shocolate Day 1 Wednesday 1st October, 2014 Find us at: /eaconvention Australian Executive Assistants & Personal Assistants “The National EA & PA Convention has had an inspiring impact on my current role and future aspirations. Can’t wait to attend the next one!” - Angela Maher, Management Assistant, Suncorp, 2014 Enjoy relaxing massages with 3 Minute Angels & complimentary make-up touch-ups with Misse Mobile Beauty 1:30 Building a successful working relationship: CEO & EA • The key elements to a successful CEO & EA working relationship • Lessons learnt and challenges overcome • Maintaining effective cross-communication Christine Martinez Executive Assistant to Managing Director BMW Australia 10:00 How to excel as an executive level EA/PA • What executives look for and really want from their EA/PA • What sets a great EA apart from the rest? • Tips for achieving excellence Fitzgel Spliet Executive Assistant to Chief Financial Officer News Corp Australia 9:10 Life according to Emma Freedman • Lessons learnt from my journey to the top • Recognising opportunities and developing the skills needed to advance your career Emma Freedman Media Personality Channel Nine keynote keynotekeynote
  • 4. Day 2 Thursday 2nd October, 2014 8:30 Welcome, coffee & networking 9:00 Opening remarks from the Chair Lizzie Wagner, Managing Director The Lizzie Wagner Group Accelerate your career progression 9:10 Working your way to the top • Recognising opportunities and act on them to continuously grow your career • Communicating your value and expectations effectively to others  • How to meet your goals through reviews, strategic plans and working with your executive Katrina Bailey Personal Assistant to Chief Executive Officer Louis Vuitton Oceania Enhance performance through emotional intelligence 9:50 Best practice behaviour - It’s what we want from everyone, don’t we? • The 3 fundamental dynamics which have allowed unacceptable behaviour to flourish • The 6 universal standards of behaviour, and how to apply them to your home, workplace and community • Bringing out the best with personalised scripts and principles Mark McPherson The Tough Conversations Guy Tough Conversations Made Easy 10:30 Morning tea & networking 11:00 Mastering the art of saying NO! • Strategies for how and when to say no • Empowerment to control tough situations • How to become an excellent communicator Angele Taggart Executive Assistant to Chief Financial Officer The University of Sydney 11:40 How to exude positivity & find happiness at work • Let’s get real, it’s not all rainbow ponies and fairyfloss • “Be the change you wish to see”, time to listen to wisdom and look inside • How to find the sunshine when all you see is clouds • The journey of a thousand miles begins with the first step Tanya Smith Personal Assistant to Director Mobility Pricing & Director Pricing, Wireline, NBN & Media Group Telstra 12:20 Networking lunch 1:20 A little bit of laughter.. Not Quite Cabaret will delight our guests with 30 mins of fun, fresh entertainment and hilarity. If laughter is the best medicine, these guys are the cure! 1:50 Managing change with resilience and optimism • The value of optimism and positive psychology in times of change • See the broader picture and how you can play a role in empowering others • Align your role alongside the acceleration of shifts in business strategy Vanessa Kenny Executive Assistant to Chief Operating Officer Westpac (Capital Finance) 2:30 The perspective role of a male EA • Changing perceptions • Learning the ropes and breaking barriers • Standing proud on low heels! Christopher Bird Executive Assistant to the General Manager of Employment, Education and Training BoysTown 3:10 Fantastic hamper giveaways 3:20 Afternoon tea & networking Achieve a healthy work-life balance 3:50 Master your time to sustain a healthy work-life balance • Recognising the signs that things are getting out of balance • Learn to channel your energy to create a healthier work environment • Learning what truly nourishes you and what causes stress and chaos in your life Lidija Pavlovic Personal Assistant to Head of Service Delivery HSBC Bank Australia Build executive management & leadership skills 4:30 How to become a great leader & influencer • The Three Minds - Are you on mind, front of mind or top of mind? • The blind spot in the leadership strategy • The value and relevance of advocacy • How to remain relevant and top of mind Jon Burgess Chief Executive Officer & Founder Kwan 5:10 Closing remarks from the Chair & close of conference SAVE $200 when you register & pay by 15th August 2014 #eapaconvention /criterionconfs/eapa/
  • 5. How to play a strategic role in your organisation Pre Conference Workshop A Tuesday 30th September, 5:30pm – 8:30pm To get ahead in today’s competitive world, organisations need to have a sound strategy to achieve their goals. Often EAs and PAs get left behind in this process and yet they are integral to its success. This workshop will help you explore your organisation’s strategy, how you fit in and how you can operate more strategically in your role and with key stakeholders. You will undertake a brief behavioural profile to understand your style and how to leverage your strengths. This will help you work even more effectively with others to achieve your own and the organisation’s strategy and goals. Why attend this workshop? • To develop a more strategic approach to your role • To understand your personal behavioural style • To learn to work well with people who are different from you What you will take away by attending • How to work strategically and with more purpose • Understand the strengths of your style and what can limit you • Improve working relationships with all other styles for more effective outcomes Your workshop leader Tina Monk Executive, Career Coach & Facilitator Monk & Associates For full bios visit How to handle difficult people & manage tough situations Mid Conference Workshop B Wednesday 1st October, 5:30pm – 8:30pm As an EA or PA some of the people you come into contact with can be rude, sarcastic, disrespectful or far worse. Sometimes we have handy tricks up our sleeve to deal with difficult people, but rarely are they well scripted so they can just roll off the tongue. Communicating effectively in uncomfortable situations requires confidence and technique. This workshop will explore how to deal with every type of bad behaviour and difficult person with a structured set of strategies and personalised conversation scripts that can be used whenever they’re needed. Why attend this workshop? • Difficult people can make your life miserable – but you can win (and yes it is a contest!) • Difficult people thrive on you being bewildered and intimidated – it’s time to stand up • Difficult people like to catch you off guard – but you can be prepared for everything they throw at you What you will take away by attending • The 3 things all difficult people have in common and how to use them • How to mix and match the 21 basic strategies for dealing with bad behaviour • Personal conversation scripts Your workshop leader Mark McPherson The Tough Conversations Guy Tough Conversations Made Easy For full bios visit Workshops – How to maximise your time out of the office! Tuesday 30th September, 2014 Wednesday 1st October, 2014 Thursday 2nd October, 2014 Self-improvement strategies for how to be a better you Post Conference Workshop C Thursday 2nd October, 5:30pm – 8:30pm You will have all achieved great things in your life time, but if you don’t challenge yourself on a daily basis things begin to slip into a comfortable norm. Don’t let life get stagnant! This interactive workshop will provide you with the confidence and techniques to continuously strive to be a better person and achieve your goals; which will have a positive impact on both your personal and professional life. Why attend this workshop? • If you want to strive to be a better you • To define your values and simplify everything • To seize new opportunities What you will take away by attending • Self-belief to reach your goals • The confidence to express your talents • A happier, more productive, and fulfilling attitude to life Your workshop leader Angele Taggart Executive Assistant to Chief Financial Officer The University of Sydney For full bios visit
  • 6. How To Register Team Discounts Register 3 delegates at the ‘standard price’ & bring a 4th delegate FREE Please note that the standard price will be charged for team discounted registrations, early bird prices are not available for registrations utilising team discounts. Delegates must be registered at the same time from the same organisation in order to receive the team discount. For larger group bookings call us on 1300 316 882 to find out how you may qualify for greater discounts. Venue Accommodation Shangri-La, Sydney 176 Cumberland St, Sydney NSW 2000 +61 2 9250 6000 Delegate Details Please complete: (Please photocopy for additional delegates) DELEGATE ONE Delegate Forename: ____________________________________________________ Delegate Surname: _____________________________________________________ Job Title: ____________________________________________________________ Department/Branch: ____________________________________________________ Company/Organisation: __________________________________________________ Email: ______________________________________________________________ Telephone: _________________________ Fax: ____________________________ Postal Address: _______________________________________________________ Signature: ___________________________________________________________ Approving Manager’s Name: _______________________________________________ Cancellations Should you be unable to attend, a substitute delegate is welcome at no extra charge. The company regrets that no cancellations will be refunded, course documentation will, however, be sent to the delegate. For an event cancelled by Criterion Conferences registration fees are fully refundable. Privacy Policy: Any information provided by you in relation to this conference is being collected by Criterion Conferences ABN: 50 878 562 414 and will be added to our database with the primary purpose of contacting you with regards to ongoing research, product development and providing you with information about future Criterion Conferences products and services. If you do not wish to be contacted for these purposes, please tick here when you fax back your registration. We may also share information from our database with other professional organisations (including our event sponsors) to promote relevant services. Please tick here if you do not want your details to be passed on and send this form back to us. Changes to Conference and Agenda: Criterion Conferences reserves the right to alter the programme without notice and is not responsible for any loss or damage or costs incurred as a result of substitution, alteration, postponement or cancellation of any event. Event Prices If there is a package you require that is not mentioned above, please contact us and we will be happy to provide you with a quote. *GST is charged at 10%. Registration fee includes lunch, refreshments and conference documentation. Please contact us for any special dietary requirements. Full payment must be received prior to the conference to ensure admission. Delegates may not “share” a pass between multiple attendees. Workshop attendees must also register for the conference. How To Pay Number of delegates: _________________ Total amount $____________________ Credit card: Visa Mastercard American Express Bank Transfer (details below) Cheque Please make payable to Criterion Conferences Pty Ltd & mail to Criterion Conferences, PO Box R1478, Royal Exchange, NSW 1225, Quote 4828 on the remittance. Please forward me an invoice Purchase Order No:__________________________ Cardholder’s name: _____________________________________________________ Card No.: ________________________________________ Expiry: ____________ Signature: ___________________________________________________________ Bank Transfers Registration Page Criterion Conferences ABN number: 50 878 562 414 The 8th National EA & PA Convention 1st & 2nd October 2014, Sydney Register 3 delegates at the ‘standard price’ & bring a 4th delegate FREE! aqua.3583 CC*WEB Quote the code ‘EA & PA’ to receive your discounted accommodation rate! Account Name: Criterion Conferences Pty Ltd Branch: Broadway, NSW, Australia Address: SHOP LG 4/5 THE BROADWAY S/C, Broadway, NSW 2007, Australia Bank Name: Westpac BSB Code: 032-249 Account Number: 23-2532 Ref: 4828 Online: Fax: 1300 918 334 From outside Aust +61 2 8188 1760 Tel: 1300 316 882 From outside Aust +61 2 9239 5700 Mail: Criterion Conferences Pty Ltd PO Box R1478 Royal Exchange, NSW 1225Email: Tick relevant box Book & pay by 8 Jul 2014 Book & pay by 15 Aug 2014 Book & pay by 5 Sep 2014 Standard price after 5 Sep 2014 Standard rates 2 Day Conference $2199 + GST = $2418.90 SAVE $300 $2299 + GST = $2528.90 SAVE $200 $2399 + GST = $2638.90 SAVE $100 $2499 + GST = $2748.90 Upgrade your package with our Pre, Mid & Post Conference Workshops Pre Conference Workshop A $599 + GST = $658.90 Mid Conference Workshop B $599 + GST = $658.90 Post Conference Workshop C $599 + GST = $658.90 Calculate your ticket price $________________ Audio CD Please send me ________ set(s) $999 + GST = $1098.90 Commercial Solution Providers $3499 + GST = $3848.90