The training Belgian Connection – Business in Romania offers you is delivered by an ‘Unitate Protegata’. We do so as contr...
Our Offer  Belgian Connection – Business in Romania sees it as one of their missions to contribute to the ‘equal developme...
Our strengths     <ul><li>A thorough understanding and knowledge of the Romanian market through our suppliers 18 years loc...
Our   methods         1. PREPARATION : Prep with the operational or HR Management and with the target group – if need be. ...
Content    Sales p. 24-27 Purchase   p. 28-29  Cultural Integration p. 7-9 Management p. 10-23 Debt Collection p. 30-31 Co...
Managing Cultural Differences (Expatriates) <ul><li>Target: </li></ul><ul><li>Expatriated Managers </li></ul><ul><li>Train...
Cultural Integration for Expatriate Partners <ul><li>Objective: </li></ul><ul><li>Better understanding of the Romanian cul...
Cultural Difference Management for Ro. Managers <ul><li>Objective: </li></ul><ul><li>Better understanding of the culture o...
How to Coach a Team <ul><li>Objective: </li></ul><ul><li>Improve one’s own and one’s teams performance </li></ul><ul><li>L...
The Manager, Responsibility and Responsibilities <ul><li>Objective: </li></ul><ul><li>Learn to control the management func...
Managing Innovative Solutions <ul><li>Objective: </li></ul><ul><li>Create a system of innovation in one’s team </li></ul><...
Creativity and Innovation <ul><li>Objective: </li></ul><ul><li>Make new values appear through creativity </li></ul><ul><li...
Leadership - Observation, Concentration, Intuition   <ul><li>Objective: </li></ul><ul><li>Improve leadership skills </li><...
Leadership   <ul><li>Objective: </li></ul><ul><li>Improves one’s personal leadership </li></ul><ul><li>Improve one’s own a...
Applying the Time Management Principles <ul><li>Objective: </li></ul><ul><li>Improve time management skills </li></ul><ul>...
Conflict and Communication Management in the Team <ul><li>Objective: </li></ul><ul><li>Improve communication to reduce con...
Personal Stress and Work-Fatigue Management <ul><li>Objective: </li></ul><ul><li>Manage stress </li></ul><ul><li>Reduce fa...
Communication to Motivate Employees <ul><li>Objective: </li></ul><ul><li>Improve communication skills to motivate a team <...
Meeting Management <ul><li>Objective: </li></ul><ul><li>Learning to manage meetings </li></ul><ul><li>Making meetings effe...
Project Management <ul><li>Objective: </li></ul><ul><li>Control the full cycle of project management </li></ul><ul><li>Com...
Change Management <ul><li>Objective: </li></ul><ul><li>Controlling the change process </li></ul><ul><li>Creating effective...
Dealing with Change <ul><li>Objective: </li></ul><ul><li>Understanding the necessity of change </li></ul><ul><li>Reduce fe...
Dynamic Sales   <ul><li>Objective: </li></ul><ul><li>Increase the sales of the company </li></ul><ul><li>Improve the capac...
Negotiation Skills in Sales <ul><li>Objective: </li></ul><ul><li>Improve commercial negotiation skills </li></ul><ul><li>L...
Organising the Sales Department   <ul><li>Objective: </li></ul><ul><li>Increase the sales departments performance </li></u...
Personal Image and Company Image <ul><li>Objective: </li></ul><ul><li>Improve the Sales rep’s image in front of the client...
The Basics of Purchase Management <ul><li>Objective: </li></ul><ul><li>Improve purchase performance </li></ul><ul><li>Cost...
Negotiation Skills in Purchase <ul><li>Objective: </li></ul><ul><li>Improve purchase performance </li></ul><ul><li>Cost re...
Debt Collection over Telephone   <ul><li>Objective: </li></ul><ul><li>Initiation in debt collection over telephone </li></...
Negotiations Skills in Debt Collection <ul><li>Objective: </li></ul><ul><li>Improve debt collection skills  </li></ul><ul>...
Successful Interpersonal Communication   <ul><li>Objective: </li></ul><ul><li>Improve the relation between the employees <...
Intra-company Communication <ul><li>Objective: </li></ul><ul><li>Improve intra-company communication techniques to motivat...
Public Business Presentations <ul><li>Objective: </li></ul><ul><li>Learn to speak in public </li></ul><ul><li>Learn to get...
Media Communication <ul><li>Objective: </li></ul><ul><li>Learn to communicate with mass-media </li></ul><ul><li>Mastering ...
Successful Assistants <ul><li>Objective: </li></ul><ul><li>Clarify their role in the business </li></ul><ul><li>Manage the...
Front Office   <ul><li>Objective: </li></ul><ul><li>Acquiring the correct reflexes towards clients and public </li></ul><u...
Train-the-Trainer <ul><li>Objective: </li></ul><ul><li>Improve training skills </li></ul><ul><li>Increase participants com...
Romanian  Language Training  (Intensive) <ul><li>Objective: </li></ul><ul><li>Effective language and communication skills ...
Foreign Language for Romanians <ul><li>Objective: </li></ul><ul><li>Effective foreign language skills </li></ul><ul><li>In...
Coaching – Mentoring <ul><li>Objective: </li></ul><ul><li>Personal and professional development </li></ul><ul><li>Increasi...
Teambuilding Through ‘Tango’ <ul><li>Together with  Tango Tangent  (the most important Argentinean tango school in Romania...
HRMT   -  Human Resources  Management Tools <ul><li>Target: </li></ul><ul><li>HRD </li></ul><ul><li>Training Managers </li...
Belgian Connection –  Business in Rom a nia All information about the courses can be obtained via [email_address] In case ...
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Catalogue up bc-bir

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Catalogue up bc-bir

  1. 1. The training Belgian Connection – Business in Romania offers you is delivered by an ‘Unitate Protegata’. We do so as contribution to our social responsibility. Offer 2012 Belgian Connection – Business in Romania Coaching Training
  2. 2. Our Offer Belgian Connection – Business in Romania sees it as one of their missions to contribute to the ‘equal development of all people’ within the European Union. As business club, we also have our social responsibility to bear in mind. All our trainings are therefore offered through an ‘Unitate Protegata’. This is a supplier who voluntarily employs disabled people, and this at conditions, equal to any other employee. It allows this disfavoured group of people to improve their living conditions. They are part of and contribute to the usual operational processes within the organisation. The training however – as requiring travel – is offered and executed as by any other training provider. On top of this, as member of ‘Business in Romania’, we offer you our training at a discounted rate . In this way, we actually and concretely contribute to a changing and improving living and working climate for your employees, the Romanian disabled people and last but not least: for your company.
  3. 3. Our strengths     <ul><li>A thorough understanding and knowledge of the Romanian market through our suppliers 18 years local experience </li></ul><ul><li>Flexible programs, adapted to your companies’ needs </li></ul><ul><li>Professional training and coaching, at European level, culturally adapted to the specific Romanian business environment </li></ul><ul><li>An interactive and communicative training methodology, focussed on obtaining practical competencies </li></ul><ul><li>Case studies, drawn from Romanian and foreign managers’ experience </li></ul><ul><li>A team of 15 trainers and 4 coaches </li></ul>
  4. 4. Our methods         1. PREPARATION : Prep with the operational or HR Management and with the target group – if need be. This preparation allows to profoundly understand the participants, their and your needs, and the issues to be solved. We mutually set up the objectives and create a dedicated training. 2. TRAINING: Training is offered in Romanian, French, English and Dutch, based on c ase studies, drawn from Romanian and foreign managers’ experience. We use an interactive and communicative training methodology, focussed on obtaining practical competencies and results. 3. WORKSHOPS (optional): Taking place within a few months following the training, the objective is to follow the participants in their progress and to help their development. During these workshops, the participants reflect and improve the implementation of what they have learnt, with the support of the trainer. 4. REPORT: We propose a training-integrated qualitative evaluation system. This evaluation assures you of the quality of the training given, as well as of a good start using the acquired skills.
  5. 5. Content   Sales p. 24-27 Purchase p. 28-29 Cultural Integration p. 7-9 Management p. 10-23 Debt Collection p. 30-31 Com m unica tion p. 32-35 Front O ffice p. 36-37 Foreign languages (tailor-made )   p. 39-40 Train-the-Trainer p. 38 Coaching p. 41 Human Resources Management Tools p. 43 Tango-Teambuilding p. 42
  6. 6. Managing Cultural Differences (Expatriates) <ul><li>Target: </li></ul><ul><li>Expatriated Managers </li></ul><ul><li>Training languages: </li></ul><ul><li>French </li></ul><ul><li>English </li></ul><ul><li>Dutch </li></ul><ul><li>Duration: </li></ul><ul><li>2 days </li></ul><ul><li>Group size: </li></ul><ul><li>1 to max 6 participants </li></ul><ul><li>  </li></ul><ul><li>Included: </li></ul><ul><li>Preparation </li></ul><ul><li>Training </li></ul><ul><li>Training support </li></ul><ul><li>Report </li></ul><ul><li>Training certificate </li></ul><ul><li>Objective: </li></ul><ul><li>Learn to effectively manage Romanian teams </li></ul><ul><li>Improve management competencies using methods which have proven to be effective in Romania </li></ul><ul><li>Reduce the possibility of failure </li></ul><ul><li>Content : </li></ul><ul><li>Introduction to Romania (discovering the horizon) </li></ul><ul><li>General behaviour of Romanian managers </li></ul><ul><li>Attitude study </li></ul><ul><li>How to effectively manage Romanian teams </li></ul><ul><li>General behaviour of the foreign manager </li></ul><ul><li>Conclusions </li></ul>
  7. 7. Cultural Integration for Expatriate Partners <ul><li>Objective: </li></ul><ul><li>Better understanding of the Romanian culture </li></ul><ul><li>Improve ones integration </li></ul><ul><li>Learn to successfully live in Romania </li></ul><ul><li>Reduce the possibility of failure </li></ul><ul><li>Content: </li></ul><ul><li>General Romanian behaviour </li></ul><ul><li>Expatriate behaviour </li></ul><ul><li>Do’s (and don’ts) in Romania </li></ul><ul><li>Conclusion </li></ul><ul><li>  </li></ul><ul><li>Target: </li></ul><ul><li>Expatriate partners </li></ul><ul><li>Training languages: </li></ul><ul><li>French </li></ul><ul><li>English </li></ul><ul><li>Dutch </li></ul><ul><li>Duration: </li></ul><ul><li>1 day </li></ul><ul><li>Group size: </li></ul><ul><li>1 to max 6 participants </li></ul><ul><li>  </li></ul><ul><li>Included: </li></ul><ul><li>Preparation </li></ul><ul><li>Training </li></ul><ul><li>Training support </li></ul><ul><li>Report </li></ul><ul><li>Training certificate </li></ul>
  8. 8. Cultural Difference Management for Ro. Managers <ul><li>Objective: </li></ul><ul><li>Better understanding of the culture of a foreign enterprise </li></ul><ul><li>Improve relations with expatriates </li></ul><ul><li>Learn how to effectively work in a foreign company and with expatriates </li></ul><ul><li>Content: </li></ul><ul><li>Expectations of a foreign company and its management </li></ul><ul><li>Study of specific behaviour – case study </li></ul><ul><li>Conflict management methods </li></ul><ul><li>Keys to a successful relation with a foreign manager </li></ul><ul><li>Conclusion </li></ul><ul><li>  </li></ul><ul><li>Target: </li></ul><ul><li>Romanian Managers </li></ul><ul><li>Training languages: </li></ul><ul><li>Romanian </li></ul><ul><li>Duration: </li></ul><ul><li>2 days </li></ul><ul><li>Group size: </li></ul><ul><li>1 to max 8 participants </li></ul><ul><li>  </li></ul><ul><li>Included: </li></ul><ul><li>Preparation </li></ul><ul><li>Training </li></ul><ul><li>Training support </li></ul><ul><li>Report </li></ul><ul><li>Training certificate </li></ul>
  9. 9. How to Coach a Team <ul><li>Objective: </li></ul><ul><li>Improve one’s own and one’s teams performance </li></ul><ul><li>Learn how to use effective techniques to motivate a team </li></ul><ul><li>Content : </li></ul><ul><li>Improve management qualities to assure coordinated action by a team </li></ul><ul><li>Better understand employees needs to motivate them to assume their responsibility, to take initiative and consequent action </li></ul><ul><li>Discover and use effective techniques to improve motivation, delegation and listening skills . </li></ul><ul><li>Target: </li></ul><ul><li>Top, middle and first line </li></ul><ul><li>managers </li></ul><ul><li>Training languages: </li></ul><ul><li>Romanian </li></ul><ul><li>French </li></ul><ul><li>English </li></ul><ul><li>Duration: </li></ul><ul><li>2 days </li></ul><ul><li>Group size: </li></ul><ul><li>1 to max 12 participants </li></ul><ul><li>  </li></ul><ul><li>Included: </li></ul><ul><li>Preparation </li></ul><ul><li>Training </li></ul><ul><li>Training support </li></ul><ul><li>Report </li></ul><ul><li>Training certificate </li></ul>
  10. 10. The Manager, Responsibility and Responsibilities <ul><li>Objective: </li></ul><ul><li>Learn to control the management function </li></ul><ul><li>Learn to effectively manage a team </li></ul><ul><li>Content: </li></ul><ul><li>Analysis of the functions, limitations and delegation assumed by the manager </li></ul><ul><li>Time spent on administration and personnel management </li></ul><ul><li>Autonomy et delegation </li></ul><ul><li>  </li></ul><ul><li>Target: </li></ul><ul><li>Top, middle and first line </li></ul><ul><li>managers </li></ul><ul><li>Training languages: </li></ul><ul><li>Romanian </li></ul><ul><li>French </li></ul><ul><li>English </li></ul><ul><li>Duration: </li></ul><ul><li>2 days </li></ul><ul><li>Group size: </li></ul><ul><li>1 to max 12 participants </li></ul><ul><li>  </li></ul><ul><li>Included: </li></ul><ul><li>Preparation </li></ul><ul><li>Training </li></ul><ul><li>Training support </li></ul><ul><li>Report </li></ul><ul><li>Training certificate </li></ul>
  11. 11. Managing Innovative Solutions <ul><li>Objective: </li></ul><ul><li>Create a system of innovation in one’s team </li></ul><ul><li>Improve performance through innovation </li></ul><ul><li>  </li></ul><ul><li>Content: </li></ul><ul><li>Management reaction when facing innovation </li></ul><ul><li>Defining one’s own reactions </li></ul><ul><li>Managing pilot projects </li></ul><ul><li>Applying successful innovation </li></ul><ul><li>  </li></ul><ul><li>Target: </li></ul><ul><li>Top, middle and first line </li></ul><ul><li>managers </li></ul><ul><li>Marketing managers </li></ul><ul><li>Training languages: </li></ul><ul><li>Romanian </li></ul><ul><li>French </li></ul><ul><li>English </li></ul><ul><li>Duration: </li></ul><ul><li>2 days </li></ul><ul><li>Group size: </li></ul><ul><li>1 to max 12 participants </li></ul><ul><li>  </li></ul><ul><li>Included: </li></ul><ul><li>Preparation </li></ul><ul><li>Training </li></ul><ul><li>Training support </li></ul><ul><li>Report </li></ul><ul><li>Training certificate </li></ul>
  12. 12. Creativity and Innovation <ul><li>Objective: </li></ul><ul><li>Make new values appear through creativity </li></ul><ul><li>Improve performance by increasing creativity </li></ul><ul><li>Content: </li></ul><ul><li>Educate employees towards creativity </li></ul><ul><li>Mechanisms of the creativity process </li></ul><ul><li>Managing brainstorm sessions </li></ul><ul><li>Encouraging creativity </li></ul><ul><li>Using creativity as motivational factor </li></ul><ul><li>Picking up creative ideas from the team </li></ul><ul><li>  </li></ul><ul><li>Target: </li></ul><ul><li>Top, middle and first line </li></ul><ul><li>managers </li></ul><ul><li>Marketing managers </li></ul><ul><li>Training languages: </li></ul><ul><li>Romanian </li></ul><ul><li>French </li></ul><ul><li>English </li></ul><ul><li>Duration: </li></ul><ul><li>2 days </li></ul><ul><li>Group size: </li></ul><ul><li>1 to max 12 participants </li></ul><ul><li>  </li></ul><ul><li>Included: </li></ul><ul><li>Preparation </li></ul><ul><li>Training </li></ul><ul><li>Training support </li></ul><ul><li>Report </li></ul><ul><li>Training certificate </li></ul>
  13. 13. Leadership - Observation, Concentration, Intuition <ul><li>Objective: </li></ul><ul><li>Improve leadership skills </li></ul><ul><li>Improve the team’s motivation </li></ul><ul><li>  </li></ul><ul><li>Content : </li></ul><ul><li>Observation, concentration, intuition </li></ul><ul><li>Active listening techniques </li></ul><ul><li>Observation techniques and use of personal intuition for motivational leadership </li></ul><ul><li>Target: </li></ul><ul><li>Top, middle and first line </li></ul><ul><li>managers </li></ul><ul><li>Training languages: </li></ul><ul><li>Romanian </li></ul><ul><li>French </li></ul><ul><li>English </li></ul><ul><li>Duration: </li></ul><ul><li>2 days </li></ul><ul><li>Group size: </li></ul><ul><li>1 to max 12 participants </li></ul><ul><li>  </li></ul><ul><li>Included: </li></ul><ul><li>Preparation </li></ul><ul><li>Training </li></ul><ul><li>Training support </li></ul><ul><li>Report </li></ul><ul><li>Training certificate </li></ul>
  14. 14. Leadership   <ul><li>Objective: </li></ul><ul><li>Improves one’s personal leadership </li></ul><ul><li>Improve one’s own and one’s team performance </li></ul><ul><li>Content : </li></ul><ul><li>Introduction </li></ul><ul><li>Self-perception and values </li></ul><ul><li>Dealing with oneself and one’s freedom of choice </li></ul><ul><li>Planning growth and change </li></ul><ul><li>Outbound an inbound attitude </li></ul><ul><li>Empathy – a leaders appearance </li></ul><ul><li>Constructing the new world around </li></ul><ul><li>Continuous growth development plan </li></ul><ul><li>  </li></ul><ul><li>Target: </li></ul><ul><li>Top, middle and first line </li></ul><ul><li>managers </li></ul><ul><li>Training languages: </li></ul><ul><li>Romanian </li></ul><ul><li>English </li></ul><ul><li>Dutch </li></ul><ul><li>Duration: </li></ul><ul><li>5 days </li></ul><ul><li>Group size: </li></ul><ul><li>1 to max 8 participants </li></ul><ul><li>  </li></ul><ul><li>Included: </li></ul><ul><li>Preparation </li></ul><ul><li>Training </li></ul><ul><li>Training support </li></ul><ul><li>Report </li></ul><ul><li>Training certificate </li></ul>
  15. 15. Applying the Time Management Principles <ul><li>Objective: </li></ul><ul><li>Improve time management skills </li></ul><ul><li>Effective time management </li></ul><ul><li>  </li></ul><ul><li>Content : </li></ul><ul><li>Time consuming time </li></ul><ul><li>Actual work time and use of time </li></ul><ul><li>Time thieves </li></ul><ul><li>Work time and personal time </li></ul><ul><li>Time management in function of types of activity </li></ul><ul><li>  </li></ul><ul><li>Target: </li></ul><ul><li>Top, middle and first line </li></ul><ul><li>managers </li></ul><ul><li>Training languages: </li></ul><ul><li>Romanian </li></ul><ul><li>French </li></ul><ul><li>English </li></ul><ul><li>Duration: </li></ul><ul><li>2 days </li></ul><ul><li>Group size: </li></ul><ul><li>1 to max 12 participants </li></ul><ul><li>  </li></ul><ul><li>Included: </li></ul><ul><li>Preparation </li></ul><ul><li>Training </li></ul><ul><li>Training support </li></ul><ul><li>Report </li></ul><ul><li>Training certificate </li></ul>
  16. 16. Conflict and Communication Management in the Team <ul><li>Objective: </li></ul><ul><li>Improve communication to reduce conflicts </li></ul><ul><li>Anticipating and manage conflicts </li></ul><ul><li>Improve the teams performance </li></ul><ul><li>Content: </li></ul><ul><li>Frequently appearing conflict situations </li></ul><ul><li>Communication during a conflict situation </li></ul><ul><li>Personal communication profile </li></ul><ul><li>De-fusing conflict situations </li></ul><ul><li>Appropriate communication </li></ul><ul><li>Anticipating and preventing conflict situations </li></ul><ul><li>Target: </li></ul><ul><li>Top, middle and first line </li></ul><ul><li>managers </li></ul><ul><li>Training languages: </li></ul><ul><li>Romanian </li></ul><ul><li>French </li></ul><ul><li>English </li></ul><ul><li>Duration: </li></ul><ul><li>2 days </li></ul><ul><li>Group size: </li></ul><ul><li>1 to max 12 participants </li></ul><ul><li>  </li></ul><ul><li>Included: </li></ul><ul><li>Preparation </li></ul><ul><li>Training </li></ul><ul><li>Training support </li></ul><ul><li>Report </li></ul><ul><li>Training certificate </li></ul>
  17. 17. Personal Stress and Work-Fatigue Management <ul><li>Objective: </li></ul><ul><li>Manage stress </li></ul><ul><li>Reduce fatigue to gain effectiveness </li></ul><ul><li>  </li></ul><ul><li>Content : </li></ul><ul><li>Causes of stress </li></ul><ul><li>Diagnostic of work-related stress </li></ul><ul><li>Probable consequences </li></ul><ul><li>Visible signs of stress </li></ul><ul><li>Case-study </li></ul><ul><li>Stress prevention </li></ul><ul><li>Control mechanisms </li></ul><ul><li>  </li></ul><ul><li>Target: </li></ul><ul><li>Top, middle and first line </li></ul><ul><li>managers </li></ul><ul><li>Training languages: </li></ul><ul><li>Romanian </li></ul><ul><li>French </li></ul><ul><li>English </li></ul><ul><li>Duration: </li></ul><ul><li>2 days </li></ul><ul><li>Group size: </li></ul><ul><li>1 to max 12 participants </li></ul><ul><li>  </li></ul><ul><li>Included: </li></ul><ul><li>Preparation </li></ul><ul><li>Training </li></ul><ul><li>Training support </li></ul><ul><li>Report </li></ul><ul><li>Training certificate </li></ul>
  18. 18. Communication to Motivate Employees <ul><li>Objective: </li></ul><ul><li>Improve communication skills to motivate a team </li></ul><ul><li>Analyse the team to determine ways of improving motivation </li></ul><ul><li>Learning to motivate a team </li></ul><ul><li>Content: </li></ul><ul><li>Motivational profiles </li></ul><ul><li>Team analysis </li></ul><ul><li>Elements of motivation </li></ul><ul><li>Public motivation skills </li></ul><ul><li>One-on-one motivation skills </li></ul><ul><li>  </li></ul><ul><li>Target: </li></ul><ul><li>Top, middle and first line </li></ul><ul><li>managers </li></ul><ul><li>Training languages: </li></ul><ul><li>Romanian </li></ul><ul><li>French </li></ul><ul><li>English </li></ul><ul><li>Duration: </li></ul><ul><li>2 days </li></ul><ul><li>Group size: </li></ul><ul><li>1 to max 12 participants </li></ul><ul><li>  </li></ul><ul><li>Included: </li></ul><ul><li>Preparation </li></ul><ul><li>Training </li></ul><ul><li>Training support </li></ul><ul><li>Report </li></ul><ul><li>Training certificate </li></ul>
  19. 19. Meeting Management <ul><li>Objective: </li></ul><ul><li>Learning to manage meetings </li></ul><ul><li>Making meetings effective  </li></ul><ul><li>Content: </li></ul><ul><li>Setting the scene </li></ul><ul><li>The meeting place </li></ul><ul><li>Scenario’s </li></ul><ul><li>Who, when and how to speak </li></ul><ul><li>Meeting rules </li></ul><ul><li>  </li></ul><ul><li>Target: </li></ul><ul><li>Top, middle and first line </li></ul><ul><li>managers </li></ul><ul><li>Training languages: </li></ul><ul><li>Romanian </li></ul><ul><li>French </li></ul><ul><li>English </li></ul><ul><li>Duration: </li></ul><ul><li>2 days </li></ul><ul><li>Group size: </li></ul><ul><li>1 to max 12 participants </li></ul><ul><li>  </li></ul><ul><li>Included: </li></ul><ul><li>Preparation </li></ul><ul><li>Training </li></ul><ul><li>Training support </li></ul><ul><li>Report </li></ul><ul><li>Training certificate </li></ul>
  20. 20. Project Management <ul><li>Objective: </li></ul><ul><li>Control the full cycle of project management </li></ul><ul><li>Commit the employees to the project </li></ul><ul><li>Obtaining the desired results </li></ul><ul><li>Content: </li></ul><ul><li>Introduction to project management </li></ul><ul><li>Definition </li></ul><ul><li>Planning </li></ul><ul><li>Implementation </li></ul><ul><li>Follow-up </li></ul><ul><li>Action </li></ul><ul><li>Evaluation </li></ul><ul><li>Tools </li></ul><ul><li>Case-study </li></ul><ul><li>  </li></ul><ul><li>Target: </li></ul><ul><li>Management </li></ul><ul><li>Project managers </li></ul><ul><li>Training languages: </li></ul><ul><li>Romanian </li></ul><ul><li>French </li></ul><ul><li>English </li></ul><ul><li>Dutch </li></ul><ul><li>Duration: </li></ul><ul><li>2 days </li></ul><ul><li>Group size: </li></ul><ul><li>1 to max 8 participants </li></ul><ul><li>  </li></ul><ul><li>Included: </li></ul><ul><li>Preparation </li></ul><ul><li>Training </li></ul><ul><li>Training support </li></ul><ul><li>Report </li></ul><ul><li>Training certificate </li></ul>
  21. 21. Change Management <ul><li>Objective: </li></ul><ul><li>Controlling the change process </li></ul><ul><li>Creating effective change, reduce chaos and costs </li></ul><ul><li>Obtaining the desired result </li></ul><ul><li>Content: </li></ul><ul><li>Introduction </li></ul><ul><li>Profile and influence of the change project leader </li></ul><ul><li>The 8 process steps of change management </li></ul><ul><li>Convincing people </li></ul><ul><li>Managing the project </li></ul><ul><li>Presenting the change </li></ul><ul><li>Building the team </li></ul><ul><li>Target: </li></ul><ul><li>Management </li></ul><ul><li>Change managers </li></ul><ul><li>Training languages: </li></ul><ul><li>Romanian </li></ul><ul><li>French </li></ul><ul><li>English </li></ul><ul><li>Dutch </li></ul><ul><li>Duration: </li></ul><ul><li>2 days </li></ul><ul><li>Group size: </li></ul><ul><li>1 to max 12 participants </li></ul><ul><li>  </li></ul><ul><li>Included: </li></ul><ul><li>Preparation </li></ul><ul><li>Training </li></ul><ul><li>Training support </li></ul><ul><li>Report </li></ul><ul><li>Training certificate </li></ul>
  22. 22. Dealing with Change <ul><li>Objective: </li></ul><ul><li>Understanding the necessity of change </li></ul><ul><li>Reduce fear for change </li></ul><ul><li>Create cooperation </li></ul><ul><li>Content: </li></ul><ul><li>What is change </li></ul><ul><li>Change: the process and reactions </li></ul><ul><li>Communication facts and figures </li></ul><ul><li>Resistance and involvement </li></ul><ul><li>Pro-activity and assertiveness </li></ul><ul><li>Dealing with change as a team </li></ul><ul><li>Target: </li></ul><ul><li>Management </li></ul><ul><li>Employees </li></ul><ul><li>Training languages: </li></ul><ul><li>Romanian </li></ul><ul><li>French </li></ul><ul><li>English </li></ul><ul><li>Dutch </li></ul><ul><li>Duration: </li></ul><ul><li>1 day </li></ul><ul><li>Group size: </li></ul><ul><li>1 to max 12 participants </li></ul><ul><li>  </li></ul><ul><li>Included: </li></ul><ul><li>Preparation </li></ul><ul><li>Training </li></ul><ul><li>Training support </li></ul><ul><li>Report </li></ul><ul><li>Training certificate </li></ul>
  23. 23. Dynamic Sales   <ul><li>Objective: </li></ul><ul><li>Increase the sales of the company </li></ul><ul><li>Improve the capacity to sell </li></ul><ul><li>Content: </li></ul><ul><li>Create a new sales-oriented attitude </li></ul><ul><li>Competitive analysis of active versus passive selling </li></ul><ul><li>Professional development of a sales rep </li></ul><ul><li>The sales rep curriculum; the stress </li></ul><ul><li>Follow-up </li></ul><ul><li>Cross-selling and up-selling </li></ul><ul><li>Organising the sales week </li></ul><ul><li>Time management in Sales </li></ul><ul><li>  </li></ul><ul><li>Target: </li></ul><ul><li>Sales Management </li></ul><ul><li>Sales Representatives </li></ul><ul><li>Training languages: </li></ul><ul><li>Romanian </li></ul><ul><li>French </li></ul><ul><li>English </li></ul><ul><li>Duration: </li></ul><ul><li>2 days </li></ul><ul><li>Group size: </li></ul><ul><li>1 to max 12 participants </li></ul><ul><li>  </li></ul><ul><li>Included: </li></ul><ul><li>Preparation </li></ul><ul><li>Training </li></ul><ul><li>Training support </li></ul><ul><li>Report </li></ul><ul><li>Training certificate </li></ul>
  24. 24. Negotiation Skills in Sales <ul><li>Objective: </li></ul><ul><li>Improve commercial negotiation skills </li></ul><ul><li>Learn to better negotiate in the companies interest  </li></ul><ul><li>Content: </li></ul><ul><li>Definition of a mutual beneficial negotiation </li></ul><ul><li>Variables in the negotiation process </li></ul><ul><li>The ‘BATNA’ principle </li></ul><ul><li>Power sources in the negotiation process </li></ul><ul><li>Negotiation, strategies and tactics, objectives and counter arguments </li></ul><ul><li>Types of clients </li></ul><ul><li>Target: </li></ul><ul><li>Sales Management </li></ul><ul><li>Sales Representatives </li></ul><ul><li>Training languages: </li></ul><ul><li>Romanian </li></ul><ul><li>French </li></ul><ul><li>English </li></ul><ul><li>Duration: </li></ul><ul><li>2 days </li></ul><ul><li>Group size: </li></ul><ul><li>1 to max 12 participants </li></ul><ul><li>  </li></ul><ul><li>Included: </li></ul><ul><li>Preparation </li></ul><ul><li>Training </li></ul><ul><li>Training support </li></ul><ul><li>Report </li></ul><ul><li>Training certificate </li></ul>
  25. 25. Organising the Sales Department   <ul><li>Objective: </li></ul><ul><li>Increase the sales departments performance </li></ul><ul><li>Motivate the sales force </li></ul><ul><li>  </li></ul><ul><li>Content: </li></ul><ul><li>Basic sales functions and their inter-relation </li></ul><ul><li>The et-up and  quality of a potential client database </li></ul><ul><li>Filtering contacts through the sales process </li></ul><ul><li>Sales rep’s autonomy </li></ul><ul><li>Sales reporting and performance indicators </li></ul><ul><li>Motivating the sales force </li></ul><ul><li>Sales rep’s personalities </li></ul><ul><li>Target: </li></ul><ul><li>Senior Sales Management </li></ul><ul><li>Training languages: </li></ul><ul><li>Romanian </li></ul><ul><li>French </li></ul><ul><li>English </li></ul><ul><li>Duration: </li></ul><ul><li>4 days </li></ul><ul><li>Group size: </li></ul><ul><li>1 to max 12 participants </li></ul><ul><li>  </li></ul><ul><li>Included: </li></ul><ul><li>Preparation </li></ul><ul><li>Training </li></ul><ul><li>Training support </li></ul><ul><li>Report </li></ul><ul><li>Training certificate </li></ul>
  26. 26. Personal Image and Company Image <ul><li>Objective: </li></ul><ul><li>Improve the Sales rep’s image in front of the client </li></ul><ul><li>Increase the sales rep’s credibility when dealing with clients </li></ul><ul><li>Improve the companies image towards clients </li></ul><ul><li>  </li></ul><ul><li>Content: </li></ul><ul><li>Clothing and image </li></ul><ul><li>Mirroring </li></ul><ul><li>The formal business meeting </li></ul><ul><li>The semi-formal business meeting </li></ul><ul><li>Business breakfast </li></ul><ul><li>  </li></ul><ul><li>Target: </li></ul><ul><li>Sales Management </li></ul><ul><li>Sales Representatives </li></ul><ul><li>Training languages: </li></ul><ul><li>Romanian </li></ul><ul><li>French </li></ul><ul><li>English </li></ul><ul><li>Duration: </li></ul><ul><li>1 day </li></ul><ul><li>Group size: </li></ul><ul><li>1 to max 12 participants </li></ul><ul><li>  </li></ul><ul><li>Included: </li></ul><ul><li>Preparation </li></ul><ul><li>Training </li></ul><ul><li>Training support </li></ul><ul><li>Report </li></ul><ul><li>Training certificate </li></ul>
  27. 27. The Basics of Purchase Management <ul><li>Objective: </li></ul><ul><li>Improve purchase performance </li></ul><ul><li>Cost reduction </li></ul><ul><li>Content: </li></ul><ul><li>The place of the Purchase Department in the company </li></ul><ul><li>Tendering </li></ul><ul><li>Setting the objectives </li></ul><ul><li>How to satisfy the internal client </li></ul><ul><li>How to find the right supplier </li></ul><ul><li>Preparing the negotiation and the process </li></ul><ul><li>  </li></ul><ul><li>Target: </li></ul><ul><li>Purchase Management </li></ul><ul><li>Purchasers </li></ul><ul><li>Training languages: </li></ul><ul><li>Romanian </li></ul><ul><li>French </li></ul><ul><li>English </li></ul><ul><li>Duration: </li></ul><ul><li>2 days </li></ul><ul><li>Group size: </li></ul><ul><li>1 to max 12 participants </li></ul><ul><li>  </li></ul><ul><li>Included: </li></ul><ul><li>Preparation </li></ul><ul><li>Training </li></ul><ul><li>Training support </li></ul><ul><li>Report </li></ul><ul><li>Training certificate </li></ul>
  28. 28. Negotiation Skills in Purchase <ul><li>Objective: </li></ul><ul><li>Improve purchase performance </li></ul><ul><li>Cost reduction </li></ul><ul><li>Content : </li></ul><ul><li>Definition of a mutual beneficial negotiation </li></ul><ul><li>Variables in the negotiation process </li></ul><ul><li>The ‘BATNA’ principle </li></ul><ul><li>Power sources in the negotiation process </li></ul><ul><li>Negotiation, strategies and tactics, objectives and counter arguments </li></ul><ul><li>Types of suppliers </li></ul><ul><li>  </li></ul><ul><li>Target: </li></ul><ul><li>Purchase Management </li></ul><ul><li>Purchasers </li></ul><ul><li>Training languages: </li></ul><ul><li>Romanian </li></ul><ul><li>French </li></ul><ul><li>English </li></ul><ul><li>Duration: </li></ul><ul><li>2 days </li></ul><ul><li>Group size: </li></ul><ul><li>1 to max 12 participants </li></ul><ul><li>  </li></ul><ul><li>Included: </li></ul><ul><li>Preparation </li></ul><ul><li>Training </li></ul><ul><li>Training support </li></ul><ul><li>Report </li></ul><ul><li>Training certificate </li></ul>
  29. 29. Debt Collection over Telephone   <ul><li>Objective: </li></ul><ul><li>Initiation in debt collection over telephone </li></ul><ul><li>Improve debt collection skills </li></ul><ul><li>Content: </li></ul><ul><li>Telephone techniques to collect debts </li></ul><ul><li>Typology of phone conversations </li></ul><ul><li>Types of debtors </li></ul><ul><li>Durations of the call </li></ul><ul><li>Active listening </li></ul><ul><li>Active conversation </li></ul><ul><li>  </li></ul><ul><li>Target: </li></ul><ul><li>Sales Management </li></ul><ul><li>Financial services </li></ul><ul><li>Training languages: </li></ul><ul><li>Romanian </li></ul><ul><li>English </li></ul><ul><li>Duration: </li></ul><ul><li>2 days </li></ul><ul><li>Group size: </li></ul><ul><li>1 to max 12 participants </li></ul><ul><li>  </li></ul><ul><li>Included: </li></ul><ul><li>Preparation </li></ul><ul><li>Training </li></ul><ul><li>Training support </li></ul><ul><li>Report </li></ul><ul><li>Training certificate </li></ul>
  30. 30. Negotiations Skills in Debt Collection <ul><li>Objective: </li></ul><ul><li>Improve debt collection skills </li></ul><ul><li>Learn how to negotiate in debt collection without harming the sales relations </li></ul><ul><li>Content : </li></ul><ul><li>Typical negotiation situations while collecting debts </li></ul><ul><li>Personality types in communication </li></ul><ul><li>Predilection for negotiation techniques </li></ul><ul><li>  </li></ul><ul><li>Target: </li></ul><ul><li>Sales Management </li></ul><ul><li>Financial services </li></ul><ul><li>Training languages: </li></ul><ul><li>Romanian </li></ul><ul><li>English </li></ul><ul><li>Duration: </li></ul><ul><li>2 days </li></ul><ul><li>Group size: </li></ul><ul><li>1 to max 12 participants </li></ul><ul><li>  </li></ul><ul><li>Included: </li></ul><ul><li>Preparation </li></ul><ul><li>Training </li></ul><ul><li>Training support </li></ul><ul><li>Report </li></ul><ul><li>Training certificate </li></ul>
  31. 31. Successful Interpersonal Communication   <ul><li>Objective: </li></ul><ul><li>Improve the relation between the employees </li></ul><ul><li>Improve understanding of inter-human relations </li></ul><ul><li>Improve relations to increase team results </li></ul><ul><li>  </li></ul><ul><li>Content: </li></ul><ul><li>Self-control and self-confidence </li></ul><ul><li>Self respect </li></ul><ul><li>Communication contexts </li></ul><ul><li>Techniques to improve communication </li></ul><ul><li>Effectiveness in inter-human communication </li></ul><ul><li>Recognise the interpersonal communication styles </li></ul><ul><li>Establishing interpersonal rapport </li></ul><ul><li>Use the learnt skills to communicate </li></ul><ul><li>Target: </li></ul><ul><li>Top, middle and first line </li></ul><ul><li>managers </li></ul><ul><li>Employees </li></ul><ul><li>Training languages: </li></ul><ul><li>Romanian </li></ul><ul><li>French </li></ul><ul><li>English </li></ul><ul><li>Duration: </li></ul><ul><li>3 days </li></ul><ul><li>Group size: </li></ul><ul><li>1 to max 12 participants </li></ul><ul><li>  </li></ul><ul><li>Included: </li></ul><ul><li>Preparation </li></ul><ul><li>Training </li></ul><ul><li>Training support </li></ul><ul><li>Report </li></ul><ul><li>Training certificate </li></ul>
  32. 32. Intra-company Communication <ul><li>Objective: </li></ul><ul><li>Improve intra-company communication techniques to motivate employees and increase their performance </li></ul><ul><li>Improve the companies’ image </li></ul><ul><li>Create a positive climate of trust towards the company to positively influence its evolution   </li></ul><ul><li>Content: </li></ul><ul><li>Techniques, conflicts, practices, procedures and quality of service </li></ul><ul><li>Office policy </li></ul><ul><li>Verbal defence techniques </li></ul><ul><li>Active listening </li></ul><ul><li>The functioning of the communication process </li></ul><ul><li>Target: </li></ul><ul><li>Top, middle and first line </li></ul><ul><li>managers </li></ul><ul><li>Training languages: </li></ul><ul><li>Romanian </li></ul><ul><li>French </li></ul><ul><li>English </li></ul><ul><li>Duration: </li></ul><ul><li>2 days </li></ul><ul><li>Group size: </li></ul><ul><li>1 to max 12 participants </li></ul><ul><li>  </li></ul><ul><li>Included: </li></ul><ul><li>Preparation </li></ul><ul><li>Training </li></ul><ul><li>Training support </li></ul><ul><li>Report </li></ul><ul><li>Training certificate </li></ul>
  33. 33. Public Business Presentations <ul><li>Objective: </li></ul><ul><li>Learn to speak in public </li></ul><ul><li>Learn to get and to keep the publics attention  </li></ul><ul><li>Content: </li></ul><ul><li>Analysis of presentation and organisation techniques </li></ul><ul><li>Means of making a presentation </li></ul><ul><li>Presentation techniques </li></ul><ul><li>Memory </li></ul><ul><li>Use of notes </li></ul><ul><li>Following a ‘red thread’ all along a presentation </li></ul><ul><li>Mastering the audience attention </li></ul><ul><li>Public involvement </li></ul><ul><li>Anticipation and suspence </li></ul><ul><li>Analysis of the presentations of the participants </li></ul><ul><li>Target: </li></ul><ul><li>Top, middle and first line </li></ul><ul><li>managers </li></ul><ul><li>Sales consultants, … </li></ul><ul><li>Training languages: </li></ul><ul><li>Romanian </li></ul><ul><li>French </li></ul><ul><li>English </li></ul><ul><li>Duration: </li></ul><ul><li>3 days </li></ul><ul><li>Group size: </li></ul><ul><li>1 to max 12 participants </li></ul><ul><li>  </li></ul><ul><li>Included: </li></ul><ul><li>Preparation </li></ul><ul><li>Training </li></ul><ul><li>Training support </li></ul><ul><li>Report </li></ul><ul><li>Training certificate </li></ul>
  34. 34. Media Communication <ul><li>Objective: </li></ul><ul><li>Learn to communicate with mass-media </li></ul><ul><li>Mastering the mass-media’s game </li></ul><ul><li>Content: </li></ul><ul><li>Understand what the media want </li></ul><ul><li>Prepare an effective communication which is a benefit to the company </li></ul><ul><li>How to avoid the journalists pitfalls </li></ul><ul><li>How to stay in command of the communication </li></ul><ul><li>Target: </li></ul><ul><li>Top, middle and first line </li></ul><ul><li>managers </li></ul><ul><li>Communication officers, </li></ul><ul><li>All in charge with media </li></ul><ul><li>Training languages: </li></ul><ul><li>Romanian </li></ul><ul><li>French </li></ul><ul><li>English </li></ul><ul><li>Duration: </li></ul><ul><li>2 days </li></ul><ul><li>Group size: </li></ul><ul><li>1 to max 12 participants </li></ul><ul><li>  </li></ul><ul><li>Included: </li></ul><ul><li>Preparation </li></ul><ul><li>Training </li></ul><ul><li>Training support </li></ul><ul><li>Report </li></ul><ul><li>Training certificate </li></ul>
  35. 35. Successful Assistants <ul><li>Objective: </li></ul><ul><li>Clarify their role in the business </li></ul><ul><li>Manage their relational importance within the company </li></ul><ul><li>Time- and priority management </li></ul><ul><li>Improving communication skills </li></ul><ul><li>How to transmit information orally and in written </li></ul><ul><li>Content: </li></ul><ul><li>Role of the assistant/secretary in the company </li></ul><ul><li>Function specificities: hierarchical and towards subordinates </li></ul><ul><li>Bringing across information </li></ul><ul><li>Preparing documents </li></ul><ul><li>Telephone skills </li></ul><ul><li>Time management and organising the use of time </li></ul><ul><li>Relations with colleagues </li></ul><ul><li>Interpersonal  communication – the importance of the self in the function </li></ul><ul><li>Target: </li></ul><ul><li>Assistants </li></ul><ul><li>Secretaries </li></ul><ul><li>Training languages: </li></ul><ul><li>Romanian </li></ul><ul><li>Duration: </li></ul><ul><li>3 days </li></ul><ul><li>Group size: </li></ul><ul><li>1 to max 12 participants </li></ul><ul><li>  </li></ul><ul><li>Included: </li></ul><ul><li>Preparation </li></ul><ul><li>Training </li></ul><ul><li>Training support </li></ul><ul><li>Report </li></ul><ul><li>Training certificate </li></ul>
  36. 36. Front Office   <ul><li>Objective: </li></ul><ul><li>Acquiring the correct reflexes towards clients and public </li></ul><ul><li>Solving conflicts with clients </li></ul><ul><li>Positively presenting the company </li></ul><ul><li>Content: </li></ul><ul><li>Effective interpersonal communication </li></ul><ul><li>Using interpersonal report </li></ul><ul><li>The best communication skills </li></ul><ul><li>Types of conversations </li></ul><ul><li>Barriers, redundancy, tone of voice, empathy </li></ul><ul><li>Messages </li></ul><ul><li>Non-verbal communication – body language </li></ul><ul><li>Conflict management </li></ul><ul><li>Dress code, image and mirroring </li></ul><ul><li>  </li></ul><ul><li>Target: </li></ul><ul><li>All in touch with clients & public </li></ul><ul><li>Training languages: </li></ul><ul><li>Romanian </li></ul><ul><li>Duration: </li></ul><ul><li>2 days </li></ul><ul><li>Group size: </li></ul><ul><li>1 to max 12 participants </li></ul><ul><li>  </li></ul><ul><li>Included: </li></ul><ul><li>Preparation </li></ul><ul><li>Training </li></ul><ul><li>Training support </li></ul><ul><li>Report </li></ul><ul><li>Training certificate </li></ul>
  37. 37. Train-the-Trainer <ul><li>Objective: </li></ul><ul><li>Improve training skills </li></ul><ul><li>Increase participants commitment and learning </li></ul><ul><li>Content: </li></ul><ul><li>Needs Analysis </li></ul><ul><li>Translating Needs into Objectives </li></ul><ul><li>Methods that suit the Objectives </li></ul><ul><li>Preparing the Session Flow </li></ul><ul><li>Result Orientation of a Course </li></ul><ul><li>Marketing the course </li></ul><ul><li>Creating the right Environment for Training </li></ul><ul><li>Outlines in Leadership </li></ul><ul><li>(Non)-Verbal communication </li></ul><ul><li>Being ‘in Charge’ </li></ul><ul><li>Interactivity </li></ul><ul><li>Listening Skills </li></ul><ul><li>Evaluating the training </li></ul><ul><li>Target: </li></ul><ul><li>Trainers (experienced and </li></ul><ul><li>inexperienced) </li></ul><ul><li>Training languages: </li></ul><ul><li>Romanian </li></ul><ul><li>English </li></ul><ul><li>French </li></ul><ul><li>Dutch </li></ul><ul><li>Duration: </li></ul><ul><li>4 to 6 days </li></ul><ul><li>Group size: </li></ul><ul><li>1 to max 8 participants </li></ul><ul><li>  </li></ul><ul><li>Included: </li></ul><ul><li>Preparation </li></ul><ul><li>Training </li></ul><ul><li>Training support </li></ul><ul><li>Report </li></ul><ul><li>Training certificate </li></ul>
  38. 38. Romanian Language Training  (Intensive) <ul><li>Objective: </li></ul><ul><li>Effective language and communication skills – in your specific domain </li></ul><ul><li>Possible content (tailor-made) </li></ul><ul><li>Romanian – survival kit </li></ul><ul><li>Romanian – meetings </li></ul><ul><li>Romanian – press understanding </li></ul><ul><li>Romanian – communication with the employees </li></ul><ul><li>Romanian – business communication </li></ul><ul><li>Romanian – conferences and meetings </li></ul><ul><li>Romanian – product presentations </li></ul><ul><li>Etc. </li></ul><ul><li>Target: </li></ul><ul><li>Expatriates </li></ul><ul><li>Training languages: </li></ul><ul><li>Romanian </li></ul><ul><li>Duration: </li></ul><ul><li>36 hours </li></ul><ul><li>Group size: </li></ul><ul><li>1 to max 3 participants </li></ul><ul><li>  </li></ul><ul><li>Included: </li></ul><ul><li>Preparation </li></ul><ul><li>Training </li></ul><ul><li>Training support </li></ul><ul><li>Report </li></ul><ul><li>Training certificate </li></ul>
  39. 39. Foreign Language for Romanians <ul><li>Objective: </li></ul><ul><li>Effective foreign language skills </li></ul><ul><li>Intensive and tailor-made on specific business needs </li></ul><ul><li>  </li></ul><ul><li>Possible content (tailor-made) </li></ul><ul><li>Communication </li></ul><ul><li>Finance and accounting </li></ul><ul><li>Business meetings </li></ul><ul><li>Business correspondence </li></ul><ul><li>Secretaries </li></ul><ul><li>Professional presentations </li></ul><ul><li>Telephone sales and call centre </li></ul><ul><li>Conferences/workshops/training </li></ul><ul><li>Product presentations </li></ul><ul><li>Reporting </li></ul><ul><li>Etc. </li></ul><ul><li>Target: </li></ul><ul><li>All needing foreign language </li></ul><ul><li>Training languages: </li></ul><ul><li>English </li></ul><ul><li>French </li></ul><ul><li>German </li></ul><ul><li>Dutch </li></ul><ul><li>Duration: </li></ul><ul><li>36 hours </li></ul><ul><li>Group size: </li></ul><ul><li>1 to max 3 participants </li></ul><ul><li>  </li></ul><ul><li>Included: </li></ul><ul><li>Preparation </li></ul><ul><li>Training </li></ul><ul><li>Training support </li></ul><ul><li>Report </li></ul><ul><li>Training certificate </li></ul>
  40. 40. Coaching – Mentoring <ul><li>Objective: </li></ul><ul><li>Personal and professional development </li></ul><ul><li>Increasing performance and work results </li></ul><ul><li>Possible interventions </li></ul><ul><li>Optimising the organisation </li></ul><ul><li>Motivation management </li></ul><ul><li>Time management </li></ul><ul><li>Leadership skills </li></ul><ul><li>Stress management </li></ul><ul><li>Meeting management </li></ul><ul><li>Conflict and crisis management </li></ul><ul><li>Dress code and image </li></ul><ul><li>Client-oriented communication </li></ul><ul><li>Organising the sales department </li></ul><ul><li>Marketing </li></ul><ul><li>Interpersonal communication </li></ul><ul><li>Bringing across difficult messages </li></ul><ul><li>Intra-company communication </li></ul><ul><li>Press-communication </li></ul><ul><li>Etc… </li></ul><ul><li>Target: </li></ul><ul><li>Top management </li></ul><ul><li>Directors </li></ul><ul><li>Sales consultants </li></ul><ul><li>Other </li></ul><ul><li>Training languages: </li></ul><ul><li>English </li></ul><ul><li>French </li></ul><ul><li>Romanian </li></ul><ul><li>Duration: </li></ul><ul><li>12 hours per module </li></ul><ul><li>Group size: </li></ul><ul><li>Personal </li></ul><ul><li>  </li></ul><ul><li>Included: </li></ul><ul><li>Preparation </li></ul><ul><li>Training </li></ul><ul><li>Training support </li></ul><ul><li>Report </li></ul><ul><li>Training certificate </li></ul>
  41. 41. Teambuilding Through ‘Tango’ <ul><li>Together with Tango Tangent (the most important Argentinean tango school in Romania), Pentamid Group proposes an anti-stress teambuilding program, also focusing on improving communication skills and team-cohesion </li></ul><ul><li>Key-concepts: </li></ul><ul><li>Internal communication: - non-verbal communication and empathy - building relations and socializing </li></ul><ul><li>Interpersonal Skills: - Self-confidence - Self-respect and respect for others </li></ul><ul><li>Team cohesion: - Strengthening amicable relations between team-members - socially motivating the team </li></ul><ul><li>Distraction and relaxation in a personal and intimate environment </li></ul><ul><li>Creating the feeling of belonging to a team </li></ul><ul><li>Target: </li></ul><ul><li>All </li></ul><ul><li>Training languages: </li></ul><ul><li>English </li></ul><ul><li>French </li></ul><ul><li>Romanian </li></ul><ul><li>Duration: </li></ul><ul><li>6 hours </li></ul><ul><li>Group size: </li></ul><ul><li>Up to maximum 24 </li></ul><ul><li>participants </li></ul>
  42. 42. HRMT   - Human Resources Management Tools <ul><li>Target: </li></ul><ul><li>HRD </li></ul><ul><li>Training Managers </li></ul><ul><li>Includes: </li></ul><ul><li>Reporting each time you have an audit, a training, a coaching, mentoring, teambuilding, consulting etc… </li></ul><ul><li>Full HR management tool available </li></ul><ul><li>Objective: </li></ul><ul><li>HRMT has the objective to report you fully and detailed on the H.R.-activities </li></ul><ul><li>Can be tailor-made per product and timeframe, over several years (2008 – 2015) </li></ul><ul><li>The tool can be used as management reporting tool (Board) and as preparation for your yearly budget </li></ul><ul><li>Performance indicators: </li></ul><ul><li>Salary calculations </li></ul><ul><li>Presence/absence rates </li></ul><ul><li>Satisfaction/motivation rates </li></ul><ul><li>Understanding of thought material </li></ul><ul><li>Transfer rates </li></ul><ul><li>Nbr of participants </li></ul><ul><li>Cost per hour </li></ul><ul><li>Profitability </li></ul><ul><li>Break-down of costs per type of performance, service or function </li></ul><ul><li>Break-down of satisfaction rates per type of performance, service or function </li></ul><ul><li>Presence rates per type of performance, service or function </li></ul><ul><li>Profitability per type of performance, service or function </li></ul>
  43. 43. Belgian Connection – Business in Rom a nia All information about the courses can be obtained via [email_address] In case you want to subscribe to a specific training course, please send us the ‘Contact Form’. One of the employees of our Unitate Protegata will contact you to handle your request. Offer 2012 Coaching Training

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