How to manage mental health and addictions in the workplacePresentation Transcript
How to Manage Mental Health Problems in the Workplace Infonex: Managing Your Duty to Accommodate 9:10 – 10:10 Aug 30, 2011 Calgary 985 Chris Hylton, MA CG Hylton & Associates Inc. 800 449-5866 firstname.lastname@example.org 1
Agenda2 What is mental health? Types of mental health concerns: addictions and other mental health issues Solutions for a mentally healthy workplace Managerial and supervisory support Identifying problems with addiction: know the early warning signs Key indicators of substance abuse
3 Do you have any workplace issues we can try and solve for you in this session?
What is Mental Health?4 World Health Organization defines mental health as "a state of well-being in which the individual realizes his or her own abilities, can cope with the normal stresses of life, can work productively and fruitfully, and is able to make a contribution to his or her community”
What is Mental Health?5 People learning and be able to cope with: Stress Changes in life and the workplace Demands in the workplace Home life Work life
What is this?6
Freud7 Love and work are the cornerstones of our humanness http://www.freud.org.uk/
and you wonder why we work?8 “No other technique for the conduct of life attaches the individual so firmly to reality as the emphasis on work; for his work at least gives him a secure place in a portion of reality, in the human community”
“Therein we have one of the fundamental paradoxes we face today:9 Work is good for your mental health and work can make you crazy” Out of the Shadows at Last: Transforming Mental Health, Mental Illness and Addiction Services in Canada (2006), Standing Senate Committee on Social Affairs, Science and Technology, Honourable Michael J. L. Kirby, Chair
Mental Health – Overlapped by11 Addictions 25% of adults in a year have anxiety, phobias, panic attacks, depression, bipolar/manic depression, OCD, ADHD, schizophrenia, or suicide, with half having multiple MH conditions at same time 45% of mental health cases have medical conditions – pain, heart disease, COPD, diabetes, asthma, hypertension, cancer, sleep problems 1 in 3 mental health cases also have substance or other addiction problems at the same time
Abusers in Past Year as12 Percentage of Adults (Canada) 20 19 15 14 2 Alcohol Tobacco Medications Marijuana Illicit Drugs Source: Attridge & Wallace (2009), MacMillan et al. (2009)
Behavioural Addictions13 Increasing Addiction Rate in Adult Historical Trend Population Gambling 5% problem; 2% Increasing pathological Sex 3% to 6% Increasing Food / Eating 5% women, <1% men Increasing Internet Use 1% unknown Increasing Workaholism 1% unknown Increasing
Addictions are in the Workplace14 Most people with addictions have jobs and are actively in the workforce Alcoholand drug use tends to be higher among smaller size employers and in certain industries: ◦ construction and oil/gas mining ◦ transportation ◦ installation, maintenance and repair ◦ arts, entertainment and recreation ◦ accommodations and food services ◦ retail service occupations
Workplace Demographics15 It Starts Young. Younger age workers are most at risk for developing mental health and substance abuse problems, as these often start in the teens and early adulthood. This age group is most relevant for prevention activities, early screening and brief interventions. It Gets Complicated. Older age workers may experience declining health status due to the cumulative effects from undertreated mental health and addiction problems. This age group is most relevant to integrated care approaches.
Alcohol and Drug Addictions Costs16 to Society: Canada Combined costs of: health care law enforcement work productivity disability premature death Average $1,267 per every citizen Source: Single et al (1996); Rehm et al (2006)
Other Workplace17 Consequences Majority of all addiction related costs (61%) are in area of diminished on-the job work productivity and unscheduled work absence. Addictions also are also associated with higher health care costs, worker injuries, disability claims, workgroup morale problems, job turnover, and company risks for safe work environments, equipment loss and lawsuits. Source: Attridge (2008), Attridge (2009)
Case Study - Jack18 Safety-sensitive, oilfield construction Knee surgery due to work accident several years before Military Veteran, previous treatment for PTSD Missing work — leaving early, coming in late, called in sick, spoke to Manager Expressed Suicide wish, disclosed drug use, asked for help
Response to Jack19 Immediate appointment to assess safety and stabilize Immediate EAP or substance abuse specialist Employer input to counsellor • Observations of behaviour • Performance • Previous assessments/testing • Any other pertinent work history
Two-Year Relapse Prevention Program20 In cooperation with EAP Program Set schedule of counselling appointments over 24 months Review and monitoring of compliance with substance abuse recommendations, e.g. inpatient treatment, abstinence, & 12-step programming Regular reporting of attendance Option to coordinate on-going substance testing
Why is the problem to difficult and21 complicated? ANY IDEA WHAT CAUSES ADDICTIONS?
Various Theories22 Moral Model – only a “bad person” gets addicted and can’t quit Disease Model – what are the genetic and neurobiological factors involved? Behavioural Model – what is rewarding to the person about their addiction? Early Environment Stress – what kinds of toxic stress (abuse, trauma, low SES) was experienced as a youth or in past?
How does someone get addicted23 Traditional Continuum Model of Progression Toward Substance Abuse (Alcohol/Drug): Source: Attridge & Wallace (2010)
Epigenetic Neuroscience Research24 “This is an extraordinary moment in the science of mental disorders. The intellectual basis of psychiatry is shifting, from reliance on psychological principles and theory to research findings and understanding the brain through neuroscience.” Dr. Thomas Insel, Director of the National Institutes of Health (NIH – US) (Journal of Clinical Investigations, 2009)
New Research - Epigenetics25 Links Addictions to a Combination of Genetic and Biological Factors that Interact with Early Child Development Experiences The Greek prefix epi- in epigenetics implies features that are "on top of" or "in addition to" genetics; thus epigenetic traits exist on top of or in addition to the traditional molecular basis for inheritance.
26 development in utero and in childhood, environmental chemicals, drugs and pharmaceuticals, aging, and diet Results in cancer, autoimmune disease, mental disorders, or diabetes among other illnesses. National Institute of Health Source Wikipedia: National Institute of Health
Care and Prevention28 Can the problem be treated or prevented?
Range of Treatments29 self-help (often multiple failed attempts) = weak evidence group-based peer-support programs (AA) = modest evidence talk therapy - cognitive behavioral therapy (CBT) = best evidence brief residential detox with counseling = good evidence for severe cases Rx medications and general medical care = mixed evidence harm avoidance programs = emerging good evidence TRENDS = Gender differences & Holistic treatment model best
Addiction is a30 Life-long Condition The Addiction Cycle Often Repeats Over Time, Even with Treatment and Can Worsen Source: Cleck & Blendy (2008)
Solution31 Screening Brief intervention Referral for treatment Study by Institute for Health Economics and Alberta Health last year Organizational Interventions for the prevention of Workplace Stress Jan 2009 http://www.ihe.ca/documents/Interventions_for_p revention_of_workplace_stress.pdf
Workplace Solutions - Morale32 Make the work place a positive place! Celebrate birthdays Celebrate holidays Team building exercises: staff day at the movies, staff day in the park, etc Sit fighting co-workers down and help solve the issues between them Teambuilding workshops Have a zero tolerance policy
Workplace Solutions – HR Forms33 Performance Appraisal Make it employee focused Career path Training Tools they need Job description updated
Workplace Solutions – HR Policies34 NO BULLYING! Bullying any co-worker on or off the workplace is still an offense Creates low self-esteem and toxic work environment
Workplace Solutions – HR Policies35 Absenteeism Management Establish average absentee rate Place those x% above, in an Absenteeism Management Program
Workplace Solutions: Manager Training Agenda36 What do substances look like? What do they do? Policies are only as good as their Enabling, Privacy, Rights communication ER and EE Obligations Managers need Treatment, Support, support on how to Accommodation act and react Performance Management Prevention, Recognition, Response Skills
What is an37 “Employer of Choice”? Any employer of any size in the public, private or not-for-profit sector that attracts, optimizes and retains top talent… because the employees choose to be there
What is an EAP?38 Mental health assistance for EEs and their families So EEs may concentrate on work Short service model Coordinates response to critical incidents in the workplace Deals tangentially with addictions
Typical Reasons for Calls to EAP39 Work place Family 18% 8% 25% Alcohol Substance Abuse 25% Depression 22% Stress
Reasonable Cost40 EAP costs fraction of average medical or dental plan $200 per ee per mo for Dental insurance $5 per ee per mo for EAP What Price?
Stitch in time If mentally, employees believe “I am disabled” is their natural state = difficult to cure “I am temporarily having some difficulties that I with help of the EAP I will be able to overcome!” = easy to cure Prevention key 41
EAP Cost We offer an EAP No cost to set up $125 per hour cost For more info contact me 42
Drug & Alcohol Testing Discrimination rules Safety sensitive No pre-employment position is one testing where impairment No random drug due to drug or testing alcohol use could result in injury to self No alcohol testing or others for non-safety sensitive positions 43
When can you test? Random alcohol testing for safety sensitive positions ok Drug or alcohol testing for “reasonable cause” or “post- accident” is ok 44
How nice should you be?Consider:is it better to fight discrimination suit than injury or death claim caused by a drunk or impaired employee? 45
Face to face Therapy46 Mental health and addiction problems are common to the workforce, overlap with many medical conditions and have negative consequences for the person and the company Research conclusively shows that traditional face-to-face (FTF) psychotherapy is generally effective for mental health issues Source: Lipsey & Wilson (1993), NICE (2008), Seeling & Katon (2008)
Access not always possible47 But, access to and use of FTF treatment is problematic. Less than 1 in 3 people affected get quality care FTF care also is not uniformly effective for all patients even when received
48 •Telephonic therapy for mental health has been tested in more than 30 research studies. •The general conclusion is that telephonic therapy is effective or at least promising in most of the empirical tests conducted. Cognitive Behavioral Therapy (CBT) has been the most commonly used form of intervention. •Telephonic therapy services are effective for many conditions: Anxiety, depression, panic disorders, substance abuse, trauma, PTSD, and others.
Summary of Research49 Internet Counselling • Internet-based forms of psychotherapy (e-mail and web tools) also shows initial support in over 20 research studies; many with RCT study designs. •Online therapy services and tools appear to work best for certain kinds of patients, when used to support other ongoing therapy, and for use as self-care and relapse prevention. •Positive clinical outcomes have also been obtained with therapist use of the Internet to interact via e-mail for patients with depression, anxiety, social phobias, PTSD, eating disorders, and panic disorder. •Source: Griffiths & Christensen (2006), Reger & Gahm (2009)
Summary of Research50 Internet Counselling Conducted in UK by Kessler et al. (Lancet, 2009) It used an online, real-time CBT intervention for 113 patients, compared to 97 cases with care as usual by a general medical practitioner. In-person assessment of diagnosis and symptom severity, followed by a series of ten hour-long sessions of online text-based (e-mail) interaction with a mental health therapist. After treatment, more patients recovered from depression in the online treatment group (38%) than in the control group (23%). This effect also was found at 8-month follow-up (42% and 26%). Source: Kessler et al. (2009)
EASNA’s 2009 Purchaser’s Guide to EAPsSelecting and Strengthening Employee Assistance Programs: A Purchaser’s Guide 51
Resources America’s Health Insurance Plans - www.ahiphiwire.org/wellbeing53 Centers for Disease Control - www.cdc.gov/nchs/fastats/hinsure.htm Canadian Institute for Health Information - www.cihi.ca EASNA www.easna.org/purchasers.php Gallup-Healthways Well-Being Index™ - www.well-beingindex.com Health Canada – Healthy Living - www.hc-sc.gc.ca/hl-vs/index-eng.php Health Promotion Advocates http://healthpromotionadvocates.org/sources_detail_documents.htm IHPM - Institute for Health and Productivity Management - www.ihpm.org Mental Health Commission of Canada - www.mentalhealthcommission.ca National Wellness Institute - www.nationalwellness.org WorldatWork: global human resources association focused on compensation, benefits, work-life and integrated total rewards - www.worldatwork.org
Our offer to you54 Please call if you have any HR, or workplace issue that you are overwhelmed with We can help you We also are pleased to do Free Workshops for your organization (some limits apply) Let us know what your needs are and we will make it happen!
CG Hylton - Services HR Consulting Benefits, Pensions, Job Descriptions EAP Salary Grids Strategic Planning Wellness at Work Drug and Alcohol Staff Morale programs Training and Dept re-orgs Workshops Leadership compensation Tel 403 264 5288 email@example.com 55
Thank you for the opportunity to56 meet today! Tel 403 264 5288 or 800 449 5866 (800 4hylton) firstname.lastname@example.org