Please phrase your question in the form of feedback....

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In 2009/2010, the Biodiversity Heritage Library and BHL-Europe requested user feedback with a targeted and fairly complex user survey. Changes to the BHL interface and features were made based on the …

In 2009/2010, the Biodiversity Heritage Library and BHL-Europe requested user feedback with a targeted and fairly complex user survey. Changes to the BHL interface and features were made based on the results of these surveys. Since 2011, BHL staff have interviewed 32 users and published these interviews on the BHL blog. Who has been interviewed? What do they like and what would they like to see change? What issues have been addressed by interface and backend changes? Are there common themes presented by the users and have these themes changed since 2009? I will summarize and sort user comments. Feedback is always welcome through the feedback link (http://www.biodiversitylibrary.org/contact) at (http://www.biodiversitylibrary.org/). What should we be aiming for next? We are asking you for your thoughts now and would welcome ideas on other ways gather your suggestions. One potentially new direction is to move from being a trusted, bounded resource to a comprehensive resource providing external links to other biodiversity information providers and external links to citations with no full text. Please phrase your question in the form of feedback….

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  • Usability study informed how we would update the UI: many loved the beauty and some features of BHL Australia but also wanted the functionality of BHL
  • User feedback is key; we rely on the many eyes of the crowd to help us direct our curation activities to the content people are actually usingUsers can let us know if they find a problem with something in our collection through our general feedback form and place a request for something to be scanned through our scanning request form
  • These are some of the common improvement themes from the 2009/2010 user survey
  • . Since 2011, BHL staff have interviewed nearly 40users and published these interviews on the BHL blog. Who has been interviewed? What do they like and what would they like to see change? What issues have been addressed by interface and backend changes? Are there common themes presented by the users and have these themes changed since 2009? I will summarize and sort user comments.
  • Link to amazon, link bhl content to species content databases (world asteroidea….); clean up authorsWe have made progress on some of these…..
  • Scientists in developing countries have greater access to literature about their fauna/flora

Transcript

  • 1. Please Phrase your Question in the Form of Feedback…. Connie Rinaldo
  • 2. How do we get Feedback? • • • • • Forms on the BHL site User Survey (2010) User interviews (blog) UI usability study Tell us how best to reach YOU
  • 3. User Feedback is Critical General feedback form http://biodiversitylibrary.org/contact Scan request form
  • 4. We Love Positive Feedback… • “BHL came to the rescue … (at the time of) Hurricane Sandy. Thanks to the online resources available through BHL I was able to source most of the key works I needed, with their supporting bibliographic information." • “I would like thank you all very much for invaluable work and support you do. I just got a pdf-file from more than century old (1893) journal paper (regional naturalist society paper, published in Finland), to get copy I should take 500 mile drive to our university library. Now I am got it fastly in high-quality pdf-copy. Cordial thanks and all success in continuing your highly valuable mission.” *conservation biologist from Estonia+ • “Your library makes it possible for me to continue working with plants in a meaningful and scientific manner.”
  • 5. …But NEED & Respond to Critical Feedback! • • • • improve search fill gaps article indexing print/download one page at a time without having to generate pdf • “Meh” (early quote)
  • 6. User Interviews • Blog posts “BHL & Our Users” (2011-2013): http://blog.biodiversitylibrary.org/ – 23 scientists – 6 librarians – 4 Historians of Science – 3 amateur naturalists – 1 Information Technologist
  • 7. What do Users Want? • Scan more – fill gaps – post-1923 • Search – full-text – article – Image • • • • • Link BHL content to appropriate databases Better OCR & easier access BHL for the unconnected Sign in for single user session/share results Improve metadata – detail – authority files
  • 8. What do Users Love? • It’s FREE • 24/7, global access to the old & rare taxonomic literature (species descriptions) – Democratizes access to literature – Taxonomic search • • • • Saves time & money (travel, research time) Downloads: High resolution & PDF User-friendly Fixed web address for titles
  • 9. Full-text Repository or Comprehensive Source? • Links to other full-text databases • Open Access • Pay-wall • Show citation-only information
  • 10. QUESTIONS? Visit the feedback form often http://www.biodiversitylibrary.org/contact And now, please form your questions in the form of feedback….