SAP CRM Online Training and Placement Support @ Crescent IT Solutions

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Crescent IT Solutions is established with the motto of providing interactive learning of essential IT related business courses viz., SAP,SAS, Data warehousing, QA, .Net, Java etc to anyone, at any time and at any place and provides an easy, convenient and effective solution.

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  • iMatriz Solutions is one of the fast growing Microsoft ERP & CRM Channel Partner in Singapore and Providing solutions and supports to all the Small and Medium Enterprises (SME) to convert in to IT Solution. Our Solutions has been established well in Singapore, Malaysia, Indonesia and India and focusing on the ERP & CRM Implementation for the past 8 years. Enterprise resource planning (ERP) & Customer Relationship Management (CRM) – Online (Cloud) / On Premises is to integrate internal and external management information across an entire organization, integrating business processes with technologies globally to increase productivity and improve your profitability.

    For any further queries, kindly contact: sales@imatriz.com, roy@imatriz.com, babu@imatriz.com, jaya@imatriz.com and/or visit - www.imatriz.com
    Sales Managers Contact for FREE Demo:
    Hotlines: (65) 6908 5351 / 52
    Mr.Roy – (65) 9337 9345
    Mr.Babu – (65) 9298 1343
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SAP CRM Online Training and Placement Support @ Crescent IT Solutions

  1. 1. Crescent IT Solutions Visit : http://www.crescentits.comCall Us: (01) 713-589-5479/2879, 704-248-2649
  2. 2. SAP CRM Online Training and Placement Support @ Crescent IT Solutions SAP - CRM Course ContentSolution Overview(Introduction) Getting to know mySAP CRM mySAP CRM - The complete solution CRM architecture & Component integration Key capabilities of mySAP CRM Channels of interaction Careers @ mySAP CRM 2007 Visit : http://www.crescentits.com
  3. 3. SAP CRM Online Training and Placement Support @ Crescent IT Solutions SAP - CRM Course ContentBase Customization/Master Data (SAP CRM7.0 & SAP ECC 6.0) Overview of CRM Server Technology Account Management (Business Partner master) Product master Organization management Territory management Transactions processing Items Categories Activity management Partner processing Status Profile Actions Pricing fundamentals (ECC 6.0) Condition technique and pricing procedure determination (ECC 6.0) Visit : http://www.crescentits.com
  4. 4. SAP CRM Online Training and Placement Support @ Crescent IT Solutions SAP - CRM Course ContentCRM 7.0 Web UI Configuration Interface Overview IC Business Role Navigation bar Profile Logical Links Layout Profile Technical Profile Component Workbench Visit : http://www.crescentits.com
  5. 5. SAP CRM Online Training and Placement Support @ Crescent IT Solutions SAP - CRM Course ContentMarketing Introduction Marketing planning & Campaign management Marketing Calendar Marketing Analytics Segmentation of business partners Segment builder tool Personalized mail forms External list management Product Proposal Lead Management Visit : http://www.crescentits.com
  6. 6. SAP CRM Online Training and Placement Support @ Crescent IT Solutions SAP - CRM Course ContentSales The Sales cycle Opportunity Management Copying control Process in Quotation and Order Management Quotation Management Order Management Special Functions in Quotation and Order Management Visit Planning Contract Management Status Management Transactions processing Partner processing Visit : http://www.crescentits.com
  7. 7. SAP CRM Online Training and Placement Support @ Crescent IT Solutions SAP - CRM Course ContentService Overview of CRM Service Installed Base Management and Individual Objects Service Agreements and Service Contracts Service Plans Service Order Management Product Service Letters Complaints and Returns Management Warranty Case Management Visit : http://www.crescentits.com
  8. 8. SAP CRM Online Training and Placement Support @ Crescent IT Solutions SAP - CRM Course ContentE-commerce (Internet Sales) Introduction B2B and B2c scenarios Product catalog Product proposals Top n products Cross selling Up selling Down selling Visit : http://www.crescentits.com
  9. 9. SAP CRM Online Training and Placement Support @ Crescent IT Solutions SAP - CRM Course ContentCustomer Interaction Center (Web Client) Interaction center overview Framework and components IC Web functions Communication Architecture Creating IC Business Role Configuring profiles of IC Business Role Account Identification Profile Agent Inbox settings Alert Modeling Scripting Category Modeler Visit : http://www.crescentits.com
  10. 10. SAP CRM Online Training and Placement Support @ Crescent IT Solutions SAP - CRM Course ContentMobile Sales Introduction Architecture and setup Administration console Client console Mobile application studio Mobile repository server Visit : http://www.crescentits.com
  11. 11. SAP CRM Online Training and Placement Support @ Crescent IT Solutions SAP - CRM Course ContentMiddleware CRM Middleware Overview Concepts of Middleware Administration Console Adapter Objects Initial Load, Delta Load BDocs and types of BDocs BDoc Modeler Data exchange between R/3 backend Monitoring and Error handling Visit : http://www.crescentits.com
  12. 12. Contact Us Crescent IT SolutionsAddress :10919 west road,apt 518 Houston, Tx, USA, 77064Phone No: (01)704-248-2649/713-589-2879/713-589-5479Toll Free : 1-800-929-0849eMail : training@crescentits.comWebsite : http://www.crescentits.com

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