Awareness and Prevention
Presented by: Lori Lamb - Credit Education Supervisor
Promoting Financial Literacy
Springboard is a non-profit organization
founded in 1974.
We offer personal financial education
and assistance with money, credit, and
debt management through educational
programs and confidential counseling.
Accredited by the Council on Accreditation
Member of the National Foundation for
Credit Counseling (NFCC)
Approved by the Department of Housing
and Urban Development (HUD)
Member of the Better Business Bureau
Credit and Debt Counseling
Financial Education Programs – Seminars, Online courses and Materials
Debt Management Plans
Homeowner Assistance (Foreclosure Prevention)
First Time Home Buyer Education Seminars
Student Loan Counseling
Reverse Mortgage Counseling
Pre-Bankruptcy Budget and Credit Counseling
Pre-Discharge Financial Management Instructional Course
Identity Theft has been the number one complaint filed with the
Federal Trade Commission for the past eleven years.
In 2009 11.1 million
In 2010 8.1 million
In 2011 9.5 million victims
Victims are unjustly harassed by debt collectors, denied credit or
employment opportunities etc…
Young adults (18-24) and suffer higher account misuse or
information exposure through social networking sites than any
other age group.
Younger victims are almost twice as likely as other age
groups to be victimized by people they know – such as
friends, roommates and neighbors. This means that you must
be extra vigilant about protecting your private financial data
inside your homes!
Javelin 2011 Identity Fraud Survey Report: Consumer Version
What is Identity Theft?
When your personal information is stolen, such as:
Social Security number
Date of Birth
Are then used by the thief to access your accounts
or open new accounts to obtain goods and services.
Top 10 Ways Thieves Steal
1. Stealing wallets and purses
2. Stealing your mail
3. Completing a change of address form
to divert your mail.
4. Rummaging through your trash at
home or work (known as ―dumpster
5. Getting your business or personal
records at work.
Top 10 Ways Thieves Steal
6. Information stolen in your home
(Known as “friendly fraud”)
7. Using personal information you share
on the internet
8. Shoulder surfing
9. Opening new credit card
10.Establishing phone, wireless
service, utilities or cable in your name
Jury Duty Scam
Someone calls pretending to
work for the local court and
claims you’ve failed to report
for jury duty.
You are told that a warrant has
been issued for your arrest.
The scammer then asks the
victim for confidential
information for ―verification‖
ID Theft Prevention Tips
Keep personal information in a safe place
Photo copy the entire contents of your wallet
Do not give your social security number out to
anyone who calls you
Do not provide personal information on
Shred your personal documents in a cross-cut
Do not place outgoing mail in your mail box.
Monitor your bank and credit card statements
and dispute unauthorized charges
ID Theft Prevention Tips
Do not carry PINs, passwords, or social
security cards with you.
Lock up your sensitive information at home.
Put strong PINs and passwords on all your
Use a secure locking mail box for incoming
and outgoing mail
Find out who has access to your personal
information at work and verify that it is
Use and update your firewall, antispyware, and anti-virus software.
Order your free credit reports.
Your Free Annual Credit Reports
Congress adopted the Fair and Accurate
Credit Transactions Act FACTA 2003 that
allows you a free copy of your credit report every 12
Annual Credit Report Request Service
P.O. Box 105281
Atlanta, GA. 30348-5281
You can remove your name from any list compiled by a credit
reporting agency, whether the list is for pre-approved credit offers
or direct marketing. All credit reporting agencies are required by
law to maintain for this purpose:
Opt-Out of pre-screened or pre-approved credit offers
@ 1-888-5OPT-OUT or 1-888-567-8688
Opt-Out from receiving Firm Offers for Five Years (electronically through this website).
Opt-Out from receiving Firm Offers permanently - (mail
Permanent Opt-Out Election form available through this
Opt-In and be eligible to receive Firm Offers. This option is
for consumers who have previously completed an Opt-Out
request - (electronically through this website).
Remove your name from marketing lists. The Direct Marketing
Association (DMA) is responsible for notifying its members that they
must remove your name from lists they sell.
Registration Form for Mailing Preferences
If you want to reduce the amount of unsolicited national advertising mail you
receive at home, you may register with DMAchoice by mailing this form to
the address below.
Please include $1 for each completed form — check or money order payable
to the DMA.
Please do not send cash.
Direct Marketing Association
PO Box 643
Carmel, NY 10512
Please allow 60 – 90 days after registration to begin receiving less mail.
Your name and address will remain on DMAchoice for three years.
Your Rights Under FACTA Fraud Alerts
The Initial Fraud Alert (90 days)
Call one of the 3 credit reporting agencies and
follow the automated service for placing a fraud
alert – all 3 credit reports will be mailed to you!
The Extended Fraud Alert (7 Years)
If you are a victim, you must provide an ―identity
Proof of Your identity
2 free credit reports within 12 months
Removed from pre-approved credit offers for 5 years.
Consumer Reporting Agencies
FACTA defines companies that issue non-credit reports as Nationwide
Specialty Consumer Reporting Agencies – if you are a victim of identity
theft you may also request a copy of these reports from the
Medical records or payments - Medical Insurance Bureau
Residential or tenant history - First Advantage SafeRent (Formerly
known as Unlawful Detainer Registry UDR)
Shared Check Authorization Network (SCAN)
Employment history - background checks provided by Choicepoint
Insurance claims - CLUE www.choicetrust.com/
Credit Security Freeze Law
A security freeze is free to identity theft victims who have a
police report of identity theft.
A security freeze gives consumers the choice to ―freeze‖ or lock
access to their credit file against anyone trying to open up a
new account or to get new credit in their name.
An identity thief cannot open a new account because the
potential creditor or seller of services will not be able to check
the credit file.
When the consumer is applying for credit, he or she can lift the
freeze temporarily using a PIN or password.
For non victims fees vary by State Laws
For Californians the fee is $10 per credit reporting agency
For more information on the security freeze visit
www.financialprivacynow.org and www.idtheftcenter.org
What to do if you are a victim
Keep accurate records:
Follow up in writing (certified
mail, return receipt)
Keep all copies of correspondence
REPORT of who you spoke to:
Keep a log YOUR IDENTITY THEFT
date, time, name, phone, fax, what they
Keep originals, like police reports, letters
from creditors etc…
Set up a filing system
Keep everything indefinitely!
Top Five Steps To Take:
Place a 90 day initial fraud alert on your credit
report by contacting one of the three major
credit reporting agencies. (Freeze your file once
you obtain your police report and use FTC’s ID
File a police report (In 2001 a CA law was passed
that gave id theft victims with a police report
access to applications and other records on fraud
Call your creditors and banks immediately; close
any of your open accounts and obtain new
account numbers with strong PIN’s & passwords.
Top Five Steps To Take:
Send an ID Theft Affidavit (certified mail) to
creditors, banks, collection agencies and credit
bureaus to notify them of the theft, and request
the 7 year extended fraud alert. (Affidavit
available at www.ftc.gov)
File a complaint with the Federal Trade
Commission (FTC) www.ftc.gov
Consumer Sentinel now contains over 4.3 million fraud
and identity theft complaints and is accessible to over
1,700 law enforcement agencies – including every
state attorney general in the U.S. and consumer
protection agencies in 23 nations.
Identity Theft Resources
Use our free Identity Theft Booklet
Identity Theft Checklist provided in the
booklet pages 16-19.
Use our Resource section to learn more
Use the FTC’s ID Theft Affidavit at
Child Id Theft
Children are 35 times
more likely to be
victims of identity theft
The rate of young
victims doubled from
a 2011 report.
Over $1,000,000 in
fraud was reported by
Source: AllClearID Child Identity Theft 2012 Report
How to Protect Your
• Use free solutions designed specifically to detect child
• Request a free ChildScan Report from AllClear ID
• Request a free Manual Social Security number search
• Guard their Social Security number
• Start young
• Go beyond the credit report
• employment, and criminal databases
• Get anti-virus software updates
• Talk to your children about online privacy and
• Use social media with caution
What Questions Do You Have?
Springboard Nonprofit Consumer
4351 Latham St. Riverside CA. 92501 www.credit.org