Social Software in the Enterprise <ul><li>Stories by  </li></ul><ul><ul><li>Chris Reckling, UX Program Manager, IBM Lotus ...
Meet  Christof...
a.k.a... (also known as)
mr.   Crisis
he's a  project  manager... ...for the  CIO's office.
Christof manages  multiple  initiatives  during the day. Meeting Project C Project A Meeting Files Project D Activity Proj...
His  teams  are located all over the world. (which makes communication a challenge)
Before, he used  email  and  conference calls... ...to keep things  moving  along.
Today, he  posts  reports and updates to a   tea m wiki
Team  members can keep up to date... ...and  contribute  directly to the wiki.
This makes  everyone  happy... less time in meetings, more time  getting the job  done .
Furthermore... Christof's boss can always find out  status  by checking the  project   wikis or  subscribing  to the  feed...
Web conferences keep the global teams  in synch,   synch... ...and  on time .
Project  deliverables  are posted... ...to the team's file sharing space. (not in email anymore!)
Christof blogs about himself and  process improvements  the company could make... ...and reads blogs on the company's intr...
He learns that a  colleague  in France shares similar interests about wine, food, pets, and  projects . Philippe Babineaux
Other  departments  come to Christof for advice, but luckily he's already posted all of his  knowledge  to his personal fi...
This saves him a lot of  time ... ...answering the  same  questions   over and over.
He starts a  community  so that other project managers and he can share their  secrets ... ...or  commiserate  about their...
Christof receives a  bonus  for going  above and beyond!
He's  happy ! His team is  happy ! His boss is  happy !
Meet Sandy...
a.k.a. (also known as)
Ms.  Type-A Multi -tasking juggler
She's a regional  sales  representative...
She can't live without this: When she sees something  important , she can flag it for  follow-up  later on.
Otherwise, she lives in her  calendar .
While in her  calendar, she can keep track of important  events ... ...related to her  clients  and  accounts .
She can  quickly  access her email... ...and follow-up on the most  important  issues.
She keeps in close  contact ... with her  major  accounts.
and shares  information  with them online.
When she needs help finding some  info or an  answer  to a question... ...she simply asks the  community .
A sales  community  helps  her acquire deeper skills.
...when she  needs  them. She can find  experts ...
Like  lawyers . And product  specialists . Or event  planners .
She's on the road a lot.
And stays in  contact  via her  blog ...
She subscribes to key information feeds... ...and sees that  Christof  has a post that will help her with a client. Reader
And  contacts  him about it... ...which makes her client  happy .
She meets new  people ...
All of which helps her career  grow .
Meet Conrad...
a.k.a. (also known as)
mr.  Web 2.0 Marketing guy
He uses these web sites:
And this:
His parents don't  understand  what he does.
but his boss knows it's  important  to reach out... ...to  customers  in a variety  of ways.
He taps into the  community  to gain direct feedback from customers... ...on current and future product ideas.
He uses the  community  forum... ...to post interesting  content  and special offers.
He 's an  early adopter  and keeps up-to-date with the latest and greatest  ...he also gets to meet cool people, like hims...
The  TOP IDEAS  from customers go into a market research report for product planning... ...and  shared  with his team (of ...
He shares the  information  with an outside consulting firm.
The yearly product  planning  cycle begins... ...by going above and beyond office.
Conrad  posts the planning document for  review ,  comment ,  and  sign-off . Love  the  deadlines !
Tapping into the  community  is rewarding for everyone. I can find what I need when I need it. I spend more time with my c...
Products Seen in this Presentation (check 'em out) <ul><li>Lotus Notes 8.5 </li></ul><ul><li>Lotus Sametime 8 </li></ul><u...
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Social Software in the Enterprise

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This presentation shows 3 users doing their day to day jobs in the company and how they use different software to accomplish their tasks. In the style of the Meet Charlie...slides. First presented as INV101 at Lotusphere 2009, but I removed everything except the stories.

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Social Software in the Enterprise

  1. 1. Social Software in the Enterprise <ul><li>Stories by </li></ul><ul><ul><li>Chris Reckling, UX Program Manager, IBM Lotus </li></ul></ul><ul><ul><li>Sandra Kogan, User Research and Analytics, IBM Lotus </li></ul></ul><ul><li>Graphics by </li></ul><ul><ul><li>Denise Shaw, Sr. Visual Designer, IBM Lotus </li></ul></ul><ul><li>Originally presented at </li></ul><ul><ul><li>Lotusphere 2009, Orlando, FL, USA </li></ul></ul><ul><li>Head nod to </li></ul><ul><ul><li>Meet Charlie, Meet Henry, etc </li></ul></ul>
  2. 2. Meet Christof...
  3. 3. a.k.a... (also known as)
  4. 4. mr. Crisis
  5. 5. he's a project manager... ...for the CIO's office.
  6. 6. Christof manages multiple initiatives during the day. Meeting Project C Project A Meeting Files Project D Activity Project B
  7. 7. His teams are located all over the world. (which makes communication a challenge)
  8. 8. Before, he used email and conference calls... ...to keep things moving along.
  9. 9. Today, he posts reports and updates to a tea m wiki
  10. 10. Team members can keep up to date... ...and contribute directly to the wiki.
  11. 11. This makes everyone happy... less time in meetings, more time getting the job done .
  12. 12. Furthermore... Christof's boss can always find out status by checking the project wikis or subscribing to the feeds .
  13. 13. Web conferences keep the global teams in synch, synch... ...and on time .
  14. 14. Project deliverables are posted... ...to the team's file sharing space. (not in email anymore!)
  15. 15. Christof blogs about himself and process improvements the company could make... ...and reads blogs on the company's intranet site.
  16. 16. He learns that a colleague in France shares similar interests about wine, food, pets, and projects . Philippe Babineaux
  17. 17. Other departments come to Christof for advice, but luckily he's already posted all of his knowledge to his personal file sharing site ... ...and to his blog .
  18. 18. This saves him a lot of time ... ...answering the same questions over and over.
  19. 19. He starts a community so that other project managers and he can share their secrets ... ...or commiserate about their projects.
  20. 20. Christof receives a bonus for going above and beyond!
  21. 21. He's happy ! His team is happy ! His boss is happy !
  22. 22. Meet Sandy...
  23. 23. a.k.a. (also known as)
  24. 24. Ms. Type-A Multi -tasking juggler
  25. 25. She's a regional sales representative...
  26. 26. She can't live without this: When she sees something important , she can flag it for follow-up later on.
  27. 27. Otherwise, she lives in her calendar .
  28. 28. While in her calendar, she can keep track of important events ... ...related to her clients and accounts .
  29. 29. She can quickly access her email... ...and follow-up on the most important issues.
  30. 30. She keeps in close contact ... with her major accounts.
  31. 31. and shares information with them online.
  32. 32. When she needs help finding some info or an answer to a question... ...she simply asks the community .
  33. 33. A sales community helps her acquire deeper skills.
  34. 34. ...when she needs them. She can find experts ...
  35. 35. Like lawyers . And product specialists . Or event planners .
  36. 36. She's on the road a lot.
  37. 37. And stays in contact via her blog ...
  38. 38. She subscribes to key information feeds... ...and sees that Christof has a post that will help her with a client. Reader
  39. 39. And contacts him about it... ...which makes her client happy .
  40. 40. She meets new people ...
  41. 41. All of which helps her career grow .
  42. 42. Meet Conrad...
  43. 43. a.k.a. (also known as)
  44. 44. mr. Web 2.0 Marketing guy
  45. 45. He uses these web sites:
  46. 46. And this:
  47. 47. His parents don't understand what he does.
  48. 48. but his boss knows it's important to reach out... ...to customers in a variety of ways.
  49. 49. He taps into the community to gain direct feedback from customers... ...on current and future product ideas.
  50. 50. He uses the community forum... ...to post interesting content and special offers.
  51. 51. He 's an early adopter and keeps up-to-date with the latest and greatest ...he also gets to meet cool people, like himself :-)
  52. 52. The TOP IDEAS from customers go into a market research report for product planning... ...and shared with his team (of course).
  53. 53. He shares the information with an outside consulting firm.
  54. 54. The yearly product planning cycle begins... ...by going above and beyond office.
  55. 55. Conrad posts the planning document for review , comment , and sign-off . Love the deadlines !
  56. 56. Tapping into the community is rewarding for everyone. I can find what I need when I need it. I spend more time with my clients. I get stuff done. I enjoy my job.
  57. 57. Products Seen in this Presentation (check 'em out) <ul><li>Lotus Notes 8.5 </li></ul><ul><li>Lotus Sametime 8 </li></ul><ul><li>Lotus Connections 2 </li></ul><ul><li>Lotus Connections 2.5 (in development) </li></ul><ul><li>Lotus Quickr 8.0 </li></ul><ul><li>Lotus Symphony (download for free!) </li></ul><ul><li>LotusLive (in beta – go sign up) </li></ul><ul><li>Beehive (internal IBM Research project) </li></ul>try greenhouse.lotus.com

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