Craig Orrock ppt D

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business and process improvement; solid analytical & creative abilities; rigorous, incisive & sensitive approach to problem solving; resourceful, prudent & discrete; service-oriented, building cohesion, coherence, trust & mutually beneficial relations

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Craig Orrock ppt D

  1. 1. CraigOrrock Programme & Project Development Professional Try not to become a man of success, but rather to become a man of value Albert Einstein
  2. 2. Craig Orrock Project Professional Professional Profile Entrepreneurial-minded professional – • specialist in business and process improvement, development & research • combines solid analytical & creative abilities with a rigorous & incisive, yet sensitive, approach to problem solving • strong background in management reporting & systems development & implementation • resourceful, prudent & discrete • sound inter-personal & communication skills • service-oriented, building cohesion, coherence, trust & mutually beneficial relations Chartered Management Accountant Honours Graduate in Business Certified Professional Behavioural Analyst Certified Professional Values Analyst Certified Attributes Index Analyst Search Engine Optimisation trained Google Analytics trained
  3. 3. Craig Orrock Project Professional Process Development 1 • Co-creation of industry-leading Maxiima© “customer journey” (service operating standards) • Maxiima© contributed 40+% of total sales revenue • Maxiima© drove the growth of the business by quadrupling of sales turnover over 3 years
  4. 4. Craig Orrock Project Professional Process Development 2 • Development of consulting products & processes • • Development of detailed process maps to clearly demonstrate the logic, flow & (inter) connection of & between processes • • Creation of detailed process narratives, describing – – underlying operating principles of process – desired effects to be achieved by process – detailed practices to achieve process aims – actions to complete within each process
  5. 5. Operating Procedure Design 1 • Development of internal operating processes & procedures • Design of corresponding process maps & flowcharts e.g. Purchase Order Process (right) • Creation of user-friendly operating instructions / user guides (below)
  6. 6. Craig Orrock Project Professional Operating Procedure Design 2 • Creation of user-friendly operating instructions & user guides/cribsheets
  7. 7. Project Delivery 1 • Implemented & developed on-line store, generating 10% of total revenue – Designed automotive workshop management forms • Created “Tax on the Boardroom Agenda” analysis (publ. Hansard) (below)
  8. 8. Project Delivery 2 • Complete customer base review for leading airline maintenance provider • Managed annual 360-Appraisal delivery for leading industry body (below)
  9. 9. Project Analysis/Reporting 1 • Developed & produced Maxiima© Business Healthcheck analyses/reports
  10. 10. Project Analysis/Reporting 2 • Developed & produced Maxiima© Business Healthcheck staff surveys
  11. 11. Craig Orrock Project Professional Management Reporting & Control • Managed, coordinated & progressed successful ISO:9001 accreditation • Developed effective routines to produce timely & useful management data/reports • Implemented accounting software & established budgetary control • Initiated cash-flow forecasting, designing meaningful format & managing process • Instigated project costing to address & preclude project losses (sample (right)) • Secured savings in operating expenses – – reduced car lease costs (20%) – reduced mobile phone costs (40%) – improved procurement for stationery for in-house use & web-shop re-sale – improved insurance cover premiums • Negotiated UK Master Distributorship and terms for market-leading people & organisational development products • Planned & managed distributor network events & staff conferences • Managed staff recruitment & assessment including developing role descriptions
  12. 12. Craig Orrock Project Professional Created/Published

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