Tips & Tricks 4 Teens

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  • 1. Tips & Tricks 4 Excellent Teen Customer Service Elise C. Cole Teen Services Librarian Where people and ideas meet. • www.opl.on.ca
  • 2. Tips & Tricks 4 Teens  Teens are like traffic cones …they’re a work in progress!
  • 3. Tips & Tricks 4 Teens The Developmental Needs of Teens: 1. Physical Activity 2. Competence & Achievement 3. Self-Definition 4. Creative Expression 5. Positive Social Interaction with Peers & Adults 6. Structure & Clear Limits 7. Meaningful Participation
  • 4. Tips & Tricks 4 Teens  Learn to R.A.P. with Teens: Remember Accept Project
  • 5. Tips & Tricks 4 Teens All Patron Needs Are Equal!
  • 6. Tips & Tricks 4 Teens  We need to be advocates for the teens in our branches  Have you ever heard one of your other patrons say, “That kid is just playing a game! I need the computer for something important like job hunting and updating my resume!”
  • 7. Tips & Tricks 4 Teens Five Volunteers Please!
  • 8. Tips & Tricks 4 Teens How to talk to Teens  Energetic  Empathetic  Rule breaker/risk taker  Sharing  Tolerant  Perspective  Sense of humor  Enthusiastic  Respectful  Nonjudgmental  Encouraging  Patient/persistent  Caring  Approachable  Empowering  Youth involver
  • 9. Tips & Tricks 4 Teens  Still don’t know what to say? – Learn their names: Introduce yourself – Offer to help. We already rove – head over to that area, and ask them what they’re up to and that you’re happy to help if they need anything – Thank them for coming and invite them back!
  • 10. Tips & Tricks 4 Teens Thank you for listening! Have any questions? Please ask! ecole@oakville.ca craighen@hotmail.com (MSN) Ext. 5037