Opera 3 Brochure

One System. One Solution. Full integration across your entire businessContact your local Pegasus Partner: Designed by Triad. www.triad.uk.comPegasus Software, an Infor companyTM T: 0800 919 704Orion House T: +44 (0)1536 495000Orion Way F: +44 (0)1536 495001Kettering, NN15 6PE E: info@pegasus.co.ukUK www.pegasus.co.ukAll trademarks are acknowledged oct/10

Pegasus: always improving the way you workPegasus has been one of the UK’s leading suppliers of financial Our Partners will guide you through the entire process, fromand business software solutions for almost 30 years. pre-sales consultation to installation, training and after-sales service and support. That way, we ensure our customers chooseOver 20,000 small and medium-sized companies across thecountry currently benefit from our in-depth understanding the Pegasus product that is right for their business, and that it will do exactly what they want it to do. Contentsof the particular challenges and specific needs of this sector. Pegasus is part of Infor, one of the world’s leading enterprise Financials 06 Document Management 19By developing innovative software solutions that offer real solutions providers. With more than 8,000 employees and offices Supply Chain Management 08 Construction 20business benefits and value to our customers, we have in 100 countries, Infor has over 70,000 customers and revenues inbecome one of the market-leading suppliers of financial excess of $2.1bn. Payroll & HR 10 Manufacturing 21and business software. Whether your business is in manufacturing, retail, wholesale, CRM 12 Moving to Opera 3 & Customisation 22Pegasus products are sold and supported through our distribution, transport, service, construction, professional services, Service & Helpdesk Management 14 Pegasus Partners 23hand-picked Pegasus Partners: a highly skilled nationwide engineering or charity, Pegasus provides the tools to improve thenetwork of independent, dedicated, local specialists who can way everyone in your organisation works. Business Intelligence 16 Annual Maintenance Contract 23provide the highest levels of quality services and supportfor all Pegasus solutions. www.pegasus.co.uk 3

Introducing Opera 3: a superior intelligence The Opera 3 familyOpera 3 is a complete business solution: it can be fully The way Opera 3 instantly delivers the required information at the Financials Service & Helpdesk Managementintegrated throughout your organisation, eliminating the right time allows fully informed decision making. And because it is You’ll find the analysis of your cashflow that Opera 3 delivers is Put service at the core of your business and retain customers for theneed to run separate finance, payroll, CRM or service systems. completely up-to-date with legislative changes, you need have no invaluable to your profit generation. long term. concerns about compliance.Offering unbeatable inter-departmental integration and Supply Chain Management Document Managementknowledge sharing, Opera 3 can give everyone in your company a Flexibility comes as standard. Its modular applications, features, Opera 3 gives you complete control of the whole supply chain, Store all your business documents in one central location: save timeunified view of the business. We have designed it to ensure it’s easy customisation, configuration and setup options allow you to build right at your fingertips. and never lose paperwork again.to learn and to use. Even your mobile workforce can be constantly the specific solution you need to suit your particular business. Itin the loop via web browser applications, PDAs and other remote means you can buy what you need, when you need it, and expand Payroll & HR Constructiontools such as TomTom Business Solutions. the solution as your business grows. Naturally, we’ve made it Complex payroll functions are made quick and easy, and HMRC Manage your construction projects easily, ensuring that you bring simple for you to upgrade from your existing system. accreditation ensures you are always compliant. them in on time and within budget. Opera 3 is the ideal solution for growing businesses who need more power, more users or more flexibility. CRM Manufacturing Opera 3 CRM is full of ways to help you to work smarter, manage Control the entire process from sales order, purchasing, prospects and opportunities and convert them into sales. manufacturing and inspection through to delivery and invoicing. www.pegasus.co.uk 5

How can I manage my cashflow effectively? With Average Debtors Day calculation per customer, Opera 3 helps you manage aged debt, for a realistic revenue forecast.FinancialsFinancials are, of course, the core to any business, whatever its size. Sales Ledger Nominal Ledger CostingWith Opera 3 you can continually track your revenue and when it The Sales Ledger has built-in credit control facilities so that customer Nominal Ledger includes analysis of Account, Type, Sub-type, Cost With Opera 3 Costing you can track job costs and revenues againstis due. Equally importantly, it reminds you who you owe money to account information is all at your fingertips. And it makes revenue Centre plus two further user-definable levels as standard, giving you budgets, and you can break down costs against a variety ofand when that has to be paid. You’ll find the visibility of your forecasting easy with the automatic calculation of average debtor access and in-depth analysis at transaction level for the past 9 years. categories including Labour, Contractor, Direct Expense, Stock andcashflow invaluable for your profit generation. What’s more, days for both individual customers and your entire company. Interim Billing. Group jobs under contract headings or post againstreports from the Financials can be output directly to MS Excel®. Get management information and reports from Financials, Supply optional phases, and stay easily in control. You can e-mail statements to customers, copy invoices and debtors Chain and Payroll & HR. You can apply budgets at all four analysis letters. You can view your sales information in a way that is levels, for current or future periods and years, with full percentage Multi-Currency meaningful to you, as Opera 3 offers Views that you can customise. variance analysis and reporting. You can even easily change your year Opera 3 handles unlimited currencies, exchange rates per transaction And of course, it caters for multi-currency and handles all your start date and maintain your data integrity. type and the calculation and recording of exchange rate fluctuations. customer profiles and trading terms, as well as invoices, credit notes, receipts, refunds and adjustments. Transactions can easily be posted from other applications such as EC VAT Sales, Purchase, Cashbook and Payroll into any open period of the Opera 3 makes short work of defining and maintaining the Purchase Ledger last, current or next 3 financial years. Other applications post to the information you need to produce EC Sales Lists (ESL) and With Opera 3, all your supplier transactions are thoroughly and securely Nominal Ledger by either batch update or real-time transfer. Even Supplementary Declarations (SD). The EC Sales List report generates managed from start to finish. Your cashflow is automated and improved mis-posted nominal journals can be reversed and rectified quickly an XML upload file for submission via the HMRC website. with comprehensive cheque and BACS payment routines, e-mail and accurately. remittances (individual or batched), and the calculation of creditor days. And if you are using foreign currency accounts, Opera 3 can generate Cashbook the appropriate VAT rate codes for EC sales and purchases. EC VAT will It gives you dynamic access to purchase information across multiple You don’t need us to tell you how critical effective cash management then collect the information needed to produce the returns for periods and you can view the information you need in the manner is. With Cashbook you can post transactions directly from the trading with EU member countries. you choose. Financials, while the reconciliation function allows you to post unexpected entries, interrogate transactions and save incomplete Fixed Assets The integrated Purchase Invoice Register allows invoices and credit notes reconciliations so you can finish them later. Keep track of your assets from the minute they become part of yourSALES VIEW to be posted and remain in the register until they are authorised, giving company right until you dispose of them. Opera 3 Fixed Assets will you greater control over every document received. What’s more, with track their depreciation rates and maintain the correct net book value back-to-back processing to the Fixed Assets module, you can create an for them throughout their life cycle. It caters for all types of assets, Asset record when posting an invoice to save re-keying information. including Finance or Operating Lease and Hire Purchase or Lease Purchase assets. What’s more, the Import routine makes it simple to import existing asset lists from a spreadsheet in bulk. www.pegasus.co.uk 7

How can I save time and money and reduce my paper trail?In Opera 3, Purchase Orders, Invoices,Delivery Notes and Statements can bebatch created as PDFs and e-maileddirectly from within the system.Supply Chain ManagementIntegrate sales orders, purchasing and stock with the relevant Purchase Order Processing Stock Controlfinancial information, and automate the delivery of your Opera 3 simply and swiftly generates all documents for the whole Opera 3 takes various costing methods and multiple warehouses incustomers’ orders. Opera 3 gives you the power to keep a close eye purchase process from start to finish. Purchase Documents give its stride. It allows you to apply different cost and selling prices, withon your Purchase Orders, and respond to demand for products greater control over the organisation of Purchase Orders in your minimum stock and re-order levels for each warehouse, meaning youand pricing, quickly and efficiently. business. can arrange your stockholding exactly how you like.Opera 3 is a powerful tool for retaining customer loyalty and Multiple supplier documents can be optimised to create a single Stock Control offers a Stock Take facility that also caters for traceableincreasing levels of customer satisfaction. document for progression to a purchase order. Matching receipts and items, and a Global Price Changes utility which makes it really easy to supplier invoices back to the purchase order gives you control over maintain pricing information for stock items. GRN and RTV processingSales Order Processing stock and financial management. comes as standard and provides a controlled and traceable processOpera 3 doesn’t just generate sales documents; it also checks for of receipting or returning stock, and you can also create Quarantinecustomers special price lists, discounts and credit limits. It provides The Supplier Product File links stock items to supplier records, warehouses to hold goods prior to being moved into stock.back-to-back order processing with Purchase Order Processing and remembering supplier references, cost prices, economic orderpart-progression of documents in the sales cycle. It offers batch quantities and lead times, so you don’t have to. Bill of Materialsprocessing of documents with the ability to e-mail all documents Opera 3 provides fast and accurate manufacturing informationwithin the sales cycle, and a Repeat Invoice facility, to help you save including work in progress, assembly structure detail, batch/serialboth time and money. item location and assembly cost reports. It features automatic works STOCK PROCESSING, BILL OF MATERIALS order generation from sales orders or re-order levels, batch worksAnd as if all that wasn’t enough, it also offers a Global Price Changes & WORKS ORDER order progression and a comprehensive enquiry facility. Assemblyutility, making it easy to maintain pricing information. structures can be as simple or as complex as you require, including sub-assemblies and components such as raw materials, labour or description only. Further flexibility is supplied by the Kitting function, which allows works orders to be raised and the build quantity of the finished assembly to be moved into stock in a single posting. SALES ORDER PROCESSING & SUGGESTED DELIVERY REPORT www.pegasus.co.uk 9

I need a Payroll system that will take the stress out of my payroll processes. Opera 3 Payroll simplifies your key tasks and is fully accredited by HMRC so you will always have peace of mind.Payroll & HRWe have worked long and hard to make your payroll functions Personnel PAYROLL HIGHLIGHTSquick and easy, with Opera 3 Payroll, complicated payroll Accurate, detailed and up-to-date information on employees is keyprocedures are simplified and automated. For additional peace of to the running of a successful HR function. Opera 3 enables the • Links to Nominal Ledger, Cashbook and Document Managementmind, Opera 3 Payroll is fully tested against the HM Revenue & management of all employee-related processes including • Submit End-of-Year returns and In-Year forms (P45 Parts 1 & 3 andCustoms Payroll Standard and Pensioner Payroll Standard. recruitment, retention, training, disciplinary actions, absenteeism, job P46) via the Government Gateway changes and salary updates. • Weekly, fortnightly, four-weekly and monthly paid employees canScalable be maintained all on one companyNo matter what the size of your operation, Opera 3 provides the It helps any company to be a people company. • Unlimited employee profiles, companies and employeespower and flexibility you need. Its multi-company capability, coupled • Employee payment details and payslip images held for up to • Payslips from past periods can be reprinted at any timewith unbeatable speed of processing, mean that it’s equally at home 999 pay periods • P32 Processing, consolidation and payment recordingin a payroll bureau. • BACS, cheque and cash pay methods are supported • Automatic management of Student Loan repaymentsOnline Filing ManagerOpera 3 allows you to submit P14 & P35 returns and In-Year forms • Directors National Insurance calculations(P45(1), P45(3), P46, P46(PEN)), ensuring you are compliant with • Multiple pension scheme managementlegislation, with unlimited test facilities to guarantee acceptance. • Track key changes with the Audit Log • Calculation of SSP, SMP, SPP and SAP with complex legislation built inThe Pegasus Online Filing Manager was the first application to gain • Automated processing of Attachment from Earnings OrdersHM Revenue & Customs (HMRC) approval for verifying and • Accommodates retrospective NI changeselectronically submitting P14 and P35 information, and continues to • Calculates holiday pay across year endbe a trusted service for thousands of companies across the UK. • Timesheet import facility • Definable reports and payslips • Group password control and menu level access restriction P32 PROCESSING, PAYROLL VIEW PAYROLL PROCESSING, PAYMENT & DEDUCTIONS www.pegasus.co.uk 11

I want my system to share key information across all departments. Opera 3 CRM integrates fully with Financials and Supply Chain applications and can also be accessed by remote workers.Customer Relationship Management (CRM)Managing opportunities and converting them into sales: that’s Opera 3 CRM makes it easy for you to generate specific quotations for CRM HIGHLIGHTSwhat running a business is all about. Opera 3 CRM allows you to a customer or prospect and to create tailored mailshots usingnot only generate prospects, but also to effectively manage your contacts filtered by multiple criteria or pre-defined groups. It analyses • Maintain individual contact details (including separate siterelationship with these prospects so that they become opportunities by referral method, type and competitor, and it addresses) within a companycustomers. It then goes on to give you all you need to retain assesses sales by opportunity status, user, contact or company for a • Send e-mail and e-shots, attach incoming e-mail from MS Outlookthose new customers through effective account management given date range. and add new contacts automatically to your Outlook address bookand marketing. • History is automatically updated by activities such as letters, mailshots and appointmentsBy streamlining your marketing activity and sales cycle, Opera 3 gives • Generate quotations for a customer or prospect and associateyou the power to manage the progression from prospect to with a sales opportunitycustomer. It helps make sure you never miss an opportunity or lose • Generate mailshots using contacts filtered by multiple criteriasight of a customer, and gives the sales team vital access to all or pre-defined groupsprospect and customer information, even when they are on the road. • Analyse opportunities by referral method, type and competitorOnce a prospect becomes a customer, you can continue to log • Sales forecasting reports, optionally adjusted for probabilityactivity such as mailings, conversations, tasks and promotions. • Analysis of sales by opportunity status, user, contact or companyOpera 3 CRM integrates with MS Outlook®, Excel® and Word® so that for a given date rangeyou can manage your customer and prospect communications. It • Reports can be published straight into MS Excel, and can be SPM TODAY – EMPLOYEE DIARY AND ACTIVITIESmaintains individual contact details (including separate site viewed non-exclusivelyaddresses) within a company, automatically adds new contacts to • Customers and suppliers: import or update existing records fromyour Outlook address book and continuously updates the history of the Sales and Purchase Ledgers or from an Excel spreadsheet.contacts with every letter, mailshot and Outlook appointment. • Remote access for the sales team on the road with Opera 3Seamless integration with Supply Chain Management and Financials CRM Remoteeliminates re-keying and ensures account information is always closeto hand. OUTSTANDING OPPORTUNITIES AND ACTIVITY REPORT www.pegasus.co.uk 13

To retain customers, I need to provide excellent after-sales care. Opera 3 streamlines your customer contract management, helpdesk functions and communication with staff on the road.Service & Helpdesk ManagementAfter the sales cycle is completed, offering exceptional after-sales Service & Helpdesk Management offers unbeatably comprehensive SERVICE & HELPDESK MANAGEMENT HIGHLIGHTSservice and care is vital for customer retention. And this is where reporting capabilities, including Fault Code analysis and Worksheet • Engineer and Resource Scheduling, with Skills and ServiceService & Helpdesk Management is invaluable. Entry for recording and posting time, expenses, parts, consumables Area matching and requisitions. These reports can be exported straight into Excel.Working with CRM, Invoicing/SOP and Stock Control, Service & • Service Level Agreement (SLA ) Profiles and SLA monitoringHelpdesk Management streamlines and simplifies the management Service Contracts can be processed with flexible billing periods and • Fault Code analysis with comprehensive reporting capabilitiesof service and maintenance contracts with your customers. It items. Keep up to date with Contract Renewal and Warranty Expiry • Worksheet Entry for recording and posting time, expenses,provides you with a comprehensive picture of customer contracts, reporting with mail merge facilities. Integration with Costing allows parts, consumables and requisitionsfrom quote and order right through to delivery, installation, service the calculated cost and revenue to be posted to each relevant job, • Add and build up Components against Equipment items,and billing. Activities such as site visits and helpdesk calls can be project, or cost code. which can be built into Service Kitslogged against the relevant contract so that a full history is compiled • Service Contracts processing with flexible billing periodsand stored for easy access when needed. PDAs, Tablets, web forms and TomTom® Business Solutions can be and items configured to integrate with Service & Helpdesk Management, so • Contract Renewal and Warranty Expiry reporting with mailService & Helpdesk Management provides a central point for that engineers on the road can have up-to-the minute contact with merge facilitiesrecording problems, change requests, installation and preventative head office. • Integration with Costing to allow the calculated cost andmaintenance visits, as well as the means to track, plan and resolve revenue to be posted to the relevant Job/Project/Cost Codeissues. Each helpdesk call can have activities, notes and documents Data such as customer signatures, time, parts and expenses can be • Integrates with remote tools such as: PDAs, Web interfacesassociated with it. Calls build into a comprehensive history of visits at sent directly from the engineer’s PDA to the back-office system, so and TomTom® Business Solutions CONTRACT RENEWAL ADVANCED SEARCHcontract and site level, whilst it also offers the facility to compile and that no separate entry is required and no work is duplicated. Andmaintain a knowledge base of FAQs and known issues for fast with worksheet billing, you can create invoices directly from thisresolution of calls. information, which means faster invoicing to improve your cashflow.An intuitive Resource Scheduler allows for complex planning of Opera 3 Service & Helpdesk Management is full of clever ways toengineers, staff and any other resources, enabling the most efficient make your life easier, and keep customers happy.allocation to jobs. www.pegasus.co.uk 15

I need information that is accurate, concise and easy to interpret. With the Opera 3 Business Intelligence tools you get precisely what you need to know without wasting valuable time. SENI OR MANA GEM ENTBusiness IntelligenceWith Opera 3, you have advanced intelligence working for you. PEGASUS DASHBOARDSAnd it’s not just us saying that – Pegasus XRL has won awards for Making the right decisions at the right time is crucial to any business.its features, while the Pegasus Dashboards will revolutionise the That’s exactly what the Pegasus Dashboards help you to do.way you view the information you need. Displaying key business information in real time, the Dashboards givePEGASUS XRL you an accurate and up-to-the-minute visual representation of thePegasus XRL is a powerful reporting tool that will change the way current status of your business affairs. Key aspects such as salesyou view your business, for good. With easy access to the information performance, stock levels and key performance indicators are presentedheld within Opera 3, you can analyse, manipulate and report using in graphical charts, so you can quickly spot things that might need yourthe Excel interface that you’re familiar with. The reports you create attention.can be saved for future use and will refresh at the click of a button toprovide the most up-to-date information. You can create multiple dashboards , and you can export information from the Dashboards to Excel for further manipulation, if required.Reports can be created using macros and data look-ups. Pegasus XRLincludes the use of headers, details, subtotals and footer sections, so Charts can be customised to display information according to theyou can apply Excel’s diverse range of report styles, formats and individual requirements of your role, with drilldowns to the underlyingprinting options to all your business data. There’s no more copying data. You modify existing charts or create your own, and publish them toand pasting, re-keying or laboriously working out formulas: Pegasus other Pegasus Dashboard users in the company.XRL allows Excel to access live data at the click of a mouse. PEGASUS DASHBOARDS It’s an invaluable way to manage performance and drive results in a fast-moving and ever-changing world. PEGASUS XRL: PROFIT AND LOSS REPORT www.pegasus.co.uk 17

I don’t want to spend hours searching in the filing cabinet. With Opera 3 your documents are stored electronically, and can be accessed as quickly as you need them.Business Intelligence Document ManagementPEGASUS INSTANT MESSENGER (PIM) BUSINESS INTELLIGENCE HIGHLIGHTS A place for everything, and everything in its place. It may soundOnce you’ve used PIM, you’ll wonder how you ever got on without it. old-fashioned, but when it comes to document management, it’sIt sends pop-up alerts to your desktop and generates e-mails, reports XRL the future.and information based on the data held within Opera 3. Information • Multiple Opera 3 database tables can be interrogated onto acan be sent in a secure environment to anyone in your business, from single Excel worksheet Document Management captures all your essential businessstock and despatch to sales and accounts staff. • Cube analysis for multi-dimensional reporting documents and stores them electronically, for instant access. • Dynamic write-back facility for Nominal budgets, price lists It integrates across all Opera 3 applications so that you can securelyFormula fields can be defined by each user, for more powerful, and stock adjustments store any type of document relating to any transaction. Customercomplex and sophisticated task management capabilities. orders, supplier invoices, credit notes, signed delivery notes, job • Progressive drilldown from Excel to the live underlying costing timesheets, Payroll & HR documents and general Opera 3 transactionsPIM offers independent delivery. Because (unlike most other similar correspondence can all be captured and stored.products) it’s linked with internal and back-office systems, it means • Access to data is controlled by Opera 3 security settingsthere’s no need for a permanent web connection. Stored documents can be easily accessed using friendly, easy-to-use Pegasus Dashboards retrieval software, and can even be reported on.Messages can be despatched to designated recipients and • Remote user accessconfigured by precise business rules, timed events or specific topics. • Grid, graph and filter settings can all be defined by the user Ease of use is built in. Documents can be captured and indexedAlerts can also be sent to a specified group of people. • Drilldown capability individually, in batches or by barcode. Captures are automatically • Can be tailored to meet individual requirements with the tracked, with full auditability from individual files to system level. EMPLOYEE DOCUMENTATION STORED IN DOCUMENT MANAGEMENTPIM is easy to set up and use, and always keeps an eye out for Dashboard Manager Reporting can be done by date or user range.your business. • Dashboard information may be exported into Excel The whole process cuts down on the use of paper as well as the time spent searching through paper archives, and the storage space they PIM require, making Document Management both environmentally • Easy to use: no need to invest in expensive training or consultancy. friendly and cost-effective. You’ll never lose paperwork again. • Data security: PIM is independent of Opera 3. Information can be sent in a secure environment to anyone in the company. • Independent delivery: PIM is linked with internal and back-office systems so unlike most other similar products, there is no need for a permanent web connection. www.pegasus.co.uk 19

Am I going to finish this contract within budget?CIS lets you see the profitabilityof the contract and the calculatedcosts to completion.Construction ManufacturingInstant access to up-to-date information is essential for any Pegasus CIS also conforms to the requirements of HMRC Opera 3 offers a complete production control system thatbusiness. In construction, it can be critical to the effective Construction Industry Scheme for verification and month-end integrates manufacturing management, order processing andmanagement of contracts and jobs. submissions for subcontractors. quality control.Pegasus CIS (Construction Industry Solutions) provides unparalleled Not only are your contracts controlled but stock, plant hire and It processes all the relevant data from quotations through to saleslevels of control over contracts and subcontractors to allow jobs to employee times are all handled within the system. orders and scheduling, through MRP and production, to deliverybe delivered on time and within budget. and invoicing. It helps you build a better business.You can trust Pegasus CIS to handle all aspects of contract costing: This enables you to assess profit, match purchase orders againstphases, cost heads, revenue transactions, cost transactions, and goods coming in, and quickly and actively manage stock, all withactual/budget variance. When it comes to contract purchasing, it just a few clicks. You can benefit from full traceability to serialcomes into its own, making short work of purchase orders, goods number level, quotation conversion rates, and actual to standardreceived notes, purchase invoices, and committed costs. Contract time recording.sales need no longer be a problem; Pegasus CIS takes care ofpayment applications, invoicing, aged debt and retention. Stock is core to any manufacturing business. Use multi-level Bill of Materials to define items that are to be manufactured, and shop floorYou can reliably trust it with the certificates, payments, month-end routing to generate the works orders. If certain operations are sub-returns, self-billing, and authenticated VAT receipts that come with contracted out, the system will automatically produce the relatedmanaging subcontractors. Payment certificates can be generated to purchase order. Drawing and issue numbers are linked to these stockaccompany payments to subcontractors, retention can be held back records, as are quality and inspection plans.from these payments and released when they become due. SALES APPLICATIONS AND CONTRACT PERFORMANCE MANUFACTURING: BILL OF MATERIALS, MATERIAL REQUIREMENTS www.pegasus.co.uk 21

Moving to Opera 3If you’re already using a Pegasus solution, moving to Opera 3couldn’t be easier.And if you need to move from another system, our data conversiontools simplify and streamline the whole process. An in-built Importfacility ensures swift, efficient and accurate transfer of data. Not onlydoes this make the process painless, it saves valuable time andmoney too.The quick and easy setup of Opera 3 reduces the need for extensiveconsultancy and implementation costs, meaning you’ll be up andrunning in record time.Looking ahead, you can add functionality quickly and easily anytime your business needs it – Opera 3 can grow as yourbusiness grows. Annual Maintenance Customisation Pegasus Partners Contract At Pegasus, we don’t just sell software; we sell solutions. And we It’s easy to forget how essential your software is to your business. believe the best way to deliver a successful financial and business That is, until you miss an upgrade and realise that you are in danger management solution is to give you the finest software and a of missing a deadline, or discover that you are falling foul of new Every business is unique, with individual requirements, and particular dedicated specialist along with it. legislative requirements. challenges. That’s why Opera 3 has been designed to be completely flexible and totally customisable. That’s why our solutions are sold and supported through our Investing in an Annual Maintenance Contract (AMC) relieves you of nationwide network of hand-picked Pegasus Partners. Our Partners the burden of keeping your system up to date and places it firmly in The Pegasus Solutions Marketplace programme brings you add-on offer a complete service, from helping you select the right product the hands of your Pegasus Partner. They will do the research and the applications for your Pegasus solution, from accredited Pegasus for your needs, to upgrading, customisation, implementation and legwork for you and ensure that you have everything you need to Developers. We make it simple to make modifications or to add more training, as well as advice on day-to-day operation. keep your business running smoothly. features, to give you extra functionality or enhanced information so that your system can perfectly match your requirements. Our Service Level Agreements with our Partners mean you can be An AMC is a cost-effective and failsafe way to protect your Pegasus assured that they have the technical expertise and capacity to solution and your business. One annual fee covers all softwarePurchasing Opera 3 This can include anything from fields and form design right through to full systems that sit within your Pegasus solution and have the provide you with levels of service to match our unbeatable products. upgrades, product enhancements and maintenance releases for the entire year, as well as product replacement in case of theft, same look and feel, with all the updating and validation of data built We select our Partners for their in-depth knowledge and Pegasus damage or fire.Opera 3 is also available in a variant that supports SQL. database. in as standard. product know how. Because our products are constantly evolving,To make it easy to acquire, you can choose the option that is right for they need to know both the capabilities of our solutions and With an AMC, you know exactly what your maintenance costs areyour business. Enjoy great savings with our integrated solution and You’ll find a growing range of applications including solutions for understand your business needs. going to be and can budget accordingly. Free software upgrades willget the essential applications you need from the start. Or you can barcoding, remote working, rapid order and distribution, and ensure that you are always using the latest version. You will also bepick and choose from our full list of applications and add more users recruitment. We are firm believers in regular face-to-face communication, so we sure that you aren’t breaking any rules and are conforming to systemand companies as your business needs grow. If you dont want to have ensured that our network of Pegasus Partners covers the whole and legislative changes.own the software, we offer a rental option to be paid monthly to help It’s your business. It’s your Opera 3. of the UK, as well as numerous countries around the world. It’s amanage your cashflow. network designed to give you the best possible introduction to our With Pegasus, peace of mind comes as standard. solutions, and total peace of mind – now and in the future. www.pegasus.co.uk 23

Opera 3 Brochure

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