Thanks for doing this! It is great! Mark is an excellent host and does a great job of making it sound like it's not scripted.
It was tough for me to pick a topic I liked least because I liked all of the conference. Great information shared! Helps motivate and very informative. I like the playback option so that I can fit it into my schedule. Great job! 65% 1155 399 Jun/Jul 223% 841 260 Apr/May 32% 1286 866 Jan/Feb % chg 2007 2006 Audience
Reduce Call Volume (& costs) Goal – 25% reduced call volume 2006 Average 103,962 Jan – Jun ’07 Average 96,345 calls June Volume – 90,023 (12%)
Documents I’ve created that you may find interesting
Pages I’ve created in Btpedia
The challenges keeping me awake at night
Stuff I’m currently working on
Cutting edge technology: When a user updates their personal interests and preferences, the system automatically recognizes whether others have input the same details and then instantly connects those employees up as a social network in their contact list
BTPedia was created two years ago with no marketing
Having reached over 1,00 articles, it’s success as a networking and collaboration tool is proven
It is the central platform for enterprisewide wiki-based collaboration
“ By aggregating all of that wiki content into one BTPedia from here on out, it means we’re still allowing users to set the tone and style and format, but we’re also enabling them to get much more value from it - because everything will be in one place”. Richard Dennison, senior manager, social media
Global Incident Map: There is a lot happening in our world every minute. This 'map' updates every 300 seconds...constantly 24/7. Click on any icon on the map for text update information. It's not just about Terrorism - it's about everything happening every minute some place in the world of terrorism threats, explosions, airline incidents, etc. http://www. globalincidentmap .com/home. php
costs by 35-40%, we’ve also improved the quality of our communications – it’s clearly been a solid investment. ”
-Alexander Christian Blackbelt , Continuous Improvement, Alcan Inc.
Significantly reducing the amount of time and effort previously spent researching, searching, clipping, formatting and revising reports & printing
Web 2.0 Theory Greater Than Budget More than three-quarters of US marketing professionals surveyed think that social media marketing can give them a competitive edge, according to Coremetrics ' "Face of the New Marketer" study. The same respondents said that only 7.75% of their online marketing spending went to such tactics. 37% of those surveyed don’t use any Social Software Tools. (Sector/Grey/Reid Kmworld)
Implement RSS feeds for media releases, by category.
Implement RSS feeds for speeches.
Implement RSS feeds for podcast events.
Establish an industry related and focused blog to be co-authored and contributed to by a number of contributing executives and senior managers (including an occasional or annual entry by CEO). The blog should allow user comments, trackbacks, and RSS subscription (using a tool similar to Blogware or another common blogging tool).
Use and archive all event audio as podcast files (MPG3) for subscription by RSS and downloading.
Provide cross-links including Webcasts and Annual Reports.