Acc Svcs Conference Atlanta 2009 Space Presentation
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Acc Svcs Conference Atlanta 2009 Space Presentation

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  • Next: on-going concerns—noise;

Acc Svcs Conference Atlanta 2009 Space Presentation Acc Svcs Conference Atlanta 2009 Space Presentation Presentation Transcript

  • New Mexico State University
    Looking through the keyhole: How users think about and use library space
    Access Services Conference 2009
  • reinventing the library
    academic libraries - past
    New Mexico State University
  • reinventing the library
    academic libraries - present
    New Mexico State University
  • reinventing the library
    academic libraries - future
    New Mexico State University
  • our location
    New Mexico State University
  • project settings:branson & zuhl libraries
    New Mexico State University
  • directives:
    relocate low-use collections
    shelving expansion
    create new user spaces
    with limited funds $
    short timeframe
    New Mexico State University
  • “space team”
    New Mexico State University
  • doing it right?!
    New Mexico State University
    • finding the RIGHT balance
    • asking the RIGHT questions
    • engaging the RIGHT players
    new information service desk @ branson
  • what we learned from others
    desired features
    pre- and post-project usage statistics
    • assessment strategies
    • from our own users …
    New Mexico State University
  • questions and methods
    methods
    questions
    observation / photos
    use over time
    commentary
    surveys / comments
    surveys
    flipcharts
    how do people use our current public spaces?
    what seems to work? what doesn’t?
    what would users like to see in an ideal library space?
    New Mexico State University
  • triangulated study
  • observational/photo research
    we used photos to:
    gather data on use of the same spaces over time (9am/1pm/4pm/7pm/10pm)
    capture images that told a story about space and space use (good/bad/ugly)
    New Mexico State University
  • zuhl 2nd @ 9am/4pm/10pm
    New Mexico State University
  • commentary / pictures that tell a story
    “I’m not sure if we get funding for having these in our library, but do we really need six of them?”
    New Mexico State University
  • commentary / pictures that illustrate a themeMORE COMPUTERS Perhaps along with more computers, we could give the students a little more room to work?
  • building use surveys
    we used surveys to:
    learn about our building users (imperfect)
    gain consistent quantifiable data through fixed questions/answers
    gain richer qualitative data through open-ended questions/answers
    New Mexico State University
  • analyzing building use surveys
    print/electronic options
    quantitative data analyzed with SurveyMonkey
    text comments analyzed, categorized for themes
    New Mexico State University
  • flip chart feedback
    we used flip charts to:
    offer a visible, social feedback tool
    gather rich (textual) data on our spaces
    used in initial study and in follow-up to “close the loop”
    New Mexico State University
  • analyzing flip chart feedback
    standardized common concepts (e.g., noise, noisy, loud, deafening)
    used text cloud generator to show results
    New Mexico State University
  • putting the pieces together
    New Mexico State University
  • students want
    quiet/individual v. group spaces
    more computers, but also more support for laptops (outlets, wifi)
    color, comfy and inviting spaces critical
    New Mexico State University
  • zuhl library (the zoo)
    New Mexico State University
  • individual spaces
    New Mexico State University
  • trying to make the spaces work
    New Mexico State University
  • from low use collections…
    New Mexico State University
  • to high use study spaces
    New Mexico State University
  • fixed ….. to modular furniture
    New Mexico State University
  • furniture – durable, but dated… new upholstery
    New Mexico State University
  • new spaces for individual and collaborative learning
    New Mexico State University
  • zuhl library
    carpeting, paint & furniture - including
    collaborative computer workspaces
    low use collections moved
    more computer spaces, more study spaces & group learning spaces
    new signs & security gates
    study spaces reconfigured for quiet & groups
    furniture repurposed, reupholstered & rearranged
    New Mexico State University
  • branson library (“looks like a prison”)
    New Mexico State University
  • low use collections….
    New Mexico State University
  • favorite spaces….. repainted
    New Mexico State University
  • from crowded …. to open spaces
    New Mexico State University
  • uninviting………. to comfortable seating
    New Mexico State University
  • re-carpeted, repainted, reused & rearranged
    New Mexico State University
  • from entry …… to gathering and study space
    New Mexico State University
  • branson library
    new paint, carpeting & furniture
    lesser used collections moved and new collaborative computer workspaces added
    new service desk and security gates
    lobby given new life with color and carpeting- now a gathering place, not just an entrance
    New Mexico State University
  • outcomes
    more flexible-use spaces
    improved computer & laptop infrastructure
    increased gate counts—spaces are active & busy
    next
    dealing with noise, incorporating food/beverage, understanding faculty/grad student spaces
    New Mexico State University
  • lessons learned—finding the right balance
    user feedback will improve any space planning project, regardless of budget
    user feedback should also be employed when assessing what you’ve done
    operational goals matter too
    work with what you have—designers can help you repurpose and recycle
    New Mexico State University
  • what have you done? questions?
    New Mexico State University
  • thank you!
    New Mexico State University