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Acc Svcs Conference Atlanta 2009 Space Presentation
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Acc Svcs Conference Atlanta 2009 Space Presentation

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  • Next: on-going concerns—noise;
  • Transcript

    • 1. New Mexico State University
      Looking through the keyhole: How users think about and use library space
      Access Services Conference 2009
    • 2. reinventing the library
      academic libraries - past
      New Mexico State University
    • 3. reinventing the library
      academic libraries - present
      New Mexico State University
    • 4. reinventing the library
      academic libraries - future
      New Mexico State University
    • 5. our location
      New Mexico State University
    • 6. project settings:branson & zuhl libraries
      New Mexico State University
    • 7. directives:
      relocate low-use collections
      shelving expansion
      create new user spaces
      with limited funds $
      short timeframe
      New Mexico State University
    • 8. “space team”
      New Mexico State University
    • 9. doing it right?!
      New Mexico State University
      • finding the RIGHT balance
      • 10. asking the RIGHT questions
      • 11. engaging the RIGHT players
      new information service desk @ branson
    • 12. what we learned from others
      desired features
      pre- and post-project usage statistics
      • assessment strategies
      • 13. from our own users …
      New Mexico State University
    • 14. questions and methods
      methods
      questions
      observation / photos
      use over time
      commentary
      surveys / comments
      surveys
      flipcharts
      how do people use our current public spaces?
      what seems to work? what doesn’t?
      what would users like to see in an ideal library space?
      New Mexico State University
    • 15. triangulated study
    • 16. observational/photo research
      we used photos to:
      gather data on use of the same spaces over time (9am/1pm/4pm/7pm/10pm)
      capture images that told a story about space and space use (good/bad/ugly)
      New Mexico State University
    • 17. zuhl 2nd @ 9am/4pm/10pm
      New Mexico State University
    • 18. commentary / pictures that tell a story
      “I’m not sure if we get funding for having these in our library, but do we really need six of them?”
      New Mexico State University
    • 19. commentary / pictures that illustrate a themeMORE COMPUTERS Perhaps along with more computers, we could give the students a little more room to work?
    • 20. building use surveys
      we used surveys to:
      learn about our building users (imperfect)
      gain consistent quantifiable data through fixed questions/answers
      gain richer qualitative data through open-ended questions/answers
      New Mexico State University
    • 21. analyzing building use surveys
      print/electronic options
      quantitative data analyzed with SurveyMonkey
      text comments analyzed, categorized for themes
      New Mexico State University
    • 22. flip chart feedback
      we used flip charts to:
      offer a visible, social feedback tool
      gather rich (textual) data on our spaces
      used in initial study and in follow-up to “close the loop”
      New Mexico State University
    • 23. analyzing flip chart feedback
      standardized common concepts (e.g., noise, noisy, loud, deafening)
      used text cloud generator to show results
      New Mexico State University
    • 24. putting the pieces together
      New Mexico State University
    • 25. students want
      quiet/individual v. group spaces
      more computers, but also more support for laptops (outlets, wifi)
      color, comfy and inviting spaces critical
      New Mexico State University
    • 26. zuhl library (the zoo)
      New Mexico State University
    • 27. individual spaces
      New Mexico State University
    • 28. trying to make the spaces work
      New Mexico State University
    • 29. from low use collections…
      New Mexico State University
    • 30. to high use study spaces
      New Mexico State University
    • 31. fixed ….. to modular furniture
      New Mexico State University
    • 32. furniture – durable, but dated… new upholstery
      New Mexico State University
    • 33. new spaces for individual and collaborative learning
      New Mexico State University
    • 34. zuhl library
      carpeting, paint & furniture - including
      collaborative computer workspaces
      low use collections moved
      more computer spaces, more study spaces & group learning spaces
      new signs & security gates
      study spaces reconfigured for quiet & groups
      furniture repurposed, reupholstered & rearranged
      New Mexico State University
    • 35. branson library (“looks like a prison”)
      New Mexico State University
    • 36. low use collections….
      New Mexico State University
    • 37. favorite spaces….. repainted
      New Mexico State University
    • 38. from crowded …. to open spaces
      New Mexico State University
    • 39. uninviting………. to comfortable seating
      New Mexico State University
    • 40. re-carpeted, repainted, reused & rearranged
      New Mexico State University
    • 41. from entry …… to gathering and study space
      New Mexico State University
    • 42. branson library
      new paint, carpeting & furniture
      lesser used collections moved and new collaborative computer workspaces added
      new service desk and security gates
      lobby given new life with color and carpeting- now a gathering place, not just an entrance
      New Mexico State University
    • 43. outcomes
      more flexible-use spaces
      improved computer & laptop infrastructure
      increased gate counts—spaces are active & busy
      next
      dealing with noise, incorporating food/beverage, understanding faculty/grad student spaces
      New Mexico State University
    • 44. lessons learned—finding the right balance
      user feedback will improve any space planning project, regardless of budget
      user feedback should also be employed when assessing what you’ve done
      operational goals matter too
      work with what you have—designers can help you repurpose and recycle
      New Mexico State University
    • 45. what have you done? questions?
      New Mexico State University
    • 46. thank you!
      New Mexico State University

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