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CPHQ test taking courses and preparation materials

CPHQ test taking courses and preparation materials

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Cphq course Cphq course Document Transcript

  • CPHQ: Practice to be the best 1. Introduction and Test Taking Tips: What is Quality and why What is CPHQ and why to certify Test taking strategy 2. Foundation, Techniques and Tools: Process analysis tools (e.g., fishbone, Pareto chart, run chart, scatter gram, control chart) Statistical techniques to describe data (e.g., mean, standard deviation) Statistical process control (e.g., common and special cause variation, random variation, trends) Statistical techniques to evaluate data (e.g., t-test, regression) Communication 3. Using Data for Improvement: Confidentiality of performance improvement activities, records, and reports Information for committee meetings (e.g., agendas, reports, minutes) Customer needs/expectations (e.g., surveys, focus groups, teams) Data inventory listing activities (i.e., what is available from which sources?) Data collection methodology and Analysis Computerized systems for data collection and analysis Epidemiological theory in data collection and analysis Comparative data, benchmarking , outcomes Incident/occurrence reports Decision making 4. Strategy and Leadership:
  • leadership values and commitment the organization’s quality culture organization-wide strategic planning Identify internal / external customer/supplier relationships organizational vision and mission statement goals and objectives performance measures (e.g., balanced scorecards, dashboards, core measures) lines of authority/accountability performance improvement models (e.g., FOCUS, PDCA, Six Sigma) national/international excellence/quality models accreditation process financial benefits of a quality program performance improvement oversight group (e.g., Quality Council, Steering Council, QM Committee) performance improvement team or teams and team structure (e.g., cross functional, self-directed) Quality champions (e.g., process owners, quality, and patient safety) performance measures/indicators written plan for a risk management program survey processes (i.e., accreditation, licensure, Certification) cost analysis and departments budget5. Continuous Improvement: process improvement activities and Teams performance improvement action plans and projects process and outcome measures evidence-based practice guidelines external quality awards (e.g., Malcolm Baldrige, Magnet) credentialing and privileging process medication usage review
  • medical record review infection control processes peer review service specific review (e.g., pathology,radiology, pharmacy,nursing) patient advocacy (e.g., patient rights, ethics) risk management: prevention and identification mortality review failure mode and effects analysis quality department Education and TrainingIntegration between:  performance improvement incorporated into the employee performance appraisal system  findings from performance improvement incorporated into the credentialing/appointment/privilege delineation process  data analysis results incorporated into the performance improvement process  outcome of risk management assessment incorporated into the performance improvement process  outcome of utilization management assessment incorporated into the performance improvement process  quality findings incorporated into governance and management activities (e.g., bylaws, administrative policies, and procedures)  accreditation and regulatory recommendations incorporated into the organization Evaluation of:  measures, teams, projects, Surveys, Accreditation  performance/productivity reports  patient/member/customer satisfaction  practitioner profiling  complaint analysis
  • 6. Change Management and Innovation: Organization quality and safety culture ISO, Lean and Six sigma Interpersonal relationship Integrate quality concepts within the organization organizational values and commitment among staff 7. Patient Safety: Patient safety culture – goals and program Technology and patient safety program Risk management Incident report Sentinel/unexpected event Root cause analysis 8. Wrap-up/Evaluation: Final assessment quizEmail:cphqtest@gmail.com; for CPHQ books, software, presentations, lectures,audio and video