Best Practices Tips for Job Interviews and Personal Success

Wisdom Nuggets
These nuggets are designed to deliver a BEST PRACTICES structure to the discussion or presentation of a topic. Keep them handy for job interviews, daily job performance, and even your personal life.
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Topics
10 Sales Dazzlers
10 Worst Workplace Habits
21st Century Leader-I
21st Century Leader-II
5 Art of War Factors
5 Creativity Ingredients
5 Essentials for Victory
5 Leadership Faults
5 Procrastination Signs
5 Sales Sins
5 Self-Esteem Boosters
6 Conflict Management Steps
6 Keys to Ethical Success
6 Listening Skills

10 Sales Dazzlers
ByDanielle Kennedy 1. Mind your manners. 2. Don't show off. 3. Keep your promises 4. Show your reliability 5. Do something extra 6. Keep in contact 7. Plan unique parties 8. Respect your customers 9. Be approachable 10. Use memory power
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10 Worst Workplace Habits
Harriet Schecter1. Don't return phone calls.2. Don't answer correspondence.3. Be unreliable.4. Miss deadlines.5. Lose paperwork.6. Borrow without returning.7. Repeatedly reschedule.8. Missing appointments/meetings.9. Show up unprepared.10. Always show up late.

21st Century Leader-I
Denis Waitley, Ph.D.1. Act self-employed on team.2. Be flexible despite surprises.3. Be proactive about health.4. Assess your natural gifts.5. Continue your education.6. Be technologically proficient.7. Be a global networker.8. Use the Internet.9. Use sound financial practices.10. Control your family time.

21st Century Leader-II
Denis Waitley, Ph.D.1. Allow for rest/relaxation,2. Identify personal role-model.3. Set up home resource center.4. Assess your personal ethics.5. Be your own best friend.6. Balance high-tech vs. high-touch.7. Be proactive about life.8. Cherish customer relationships.9. Keep your life in balance.10. Write personal mission statement.11. Put passion before pension.

5 Art of War Factors
Sun Tzu1. The Moral Law2. Heaven3. Earth4. The Commander5. Method/Discipline

5 Essentials for Victory
Sun Tzu1. Knows when to/not to fight.2. Handles superior/inferior forces.3. Has same spirit throughout ranks.4. Takes the enemy unprepared.5. Has the unimpeded capacity.

5 Leadership Faults
Sun Tzu1. Recklessness 2. Cowardice 3. Hasty temper 4. Sensitivity to shame5. Excessive worry

5 Procrastination Signs
Anthony Parinello1. Perfectionism2. Frustration3. Fear of failure4. Physical discomfort5. Indecisiveness

5 Sales Sins
Bill Brooks 1. Failure to prospect 2. Failure to innovate 3. Failure to listen 4. Failure to anticipate 5. Failure to focus on results

5 Self-Esteem Boosters
Andrea Nierenberg1. Find supportive people.2. Do what you want to do.3. Negotiate conflict.4. Encourage others' growth.5. Make plans/set goals.

SMART Goal Setting
1. Specific Goals, e.g. Weigh 150 LB in six months
2. Measurable, e.g. Hold SIX events in this quarter
3. Attainable, e.g. increase sales by 15%, not 50%
4. Realistic, e.g. you are both willing and able to identify with goals
5. Timed Goals, e.g. Complete product roll out by December 1
The probability that an arrow strikes a deer does not lie in the bow, the arrow or in the deer, rather it lies in the bowman’s mind.
- Bart Kosko

6 Conflict Management Steps
Diane DiCarlo1. Remove emotional charge.2. Identify problem/causes.3. Generate alternatives.4. Select/implement best option.5. Establish commitment.6. Follow up.

6 Keys to Ethical Success
Frank Bucaro1. Experience2. Training3. Hindsight4. Intuition 5. Connection6. Self-Esteem

6 Listening Skills
Tony Alessandra, Ph.D.1. Concentrate.2. Acknowledge.3. Research.4. Exercise emotional control.5. Sense nonverbal messages.6. Structure sensitivity

5 Creativity Ingredients
Bill Brooks1. Keep an uncluttered mind.2. Good input = great output.3. Avoid either/or thinking.4. An appetite for unusual.5. Ability to concentrate.

More Topics
6 Sales Roadblocks
10 Commandments of Comedy
7 Steps to Marketing Creativity
7 Words to Forget
8 Words to Remember
9 Customer Service Abilities
Accountability Partnerships
Achieving Excellence
Attending Business Meals
Business Growth-1
Business Growth-2
Business Meal Tips
Business Writing Tips

6 Sales Roadblocks
Andrea Nierenberg 1. Your ego 2. Being impatient 3. Making false assumptions 4. Being too informal 5. Customer losing interest 6. Forgetting customer's viewpoint

10 Commandments of Comedy
Marjorie Brody1. Practice your jokes.2. Test your material.3. Be appropriate.4. Use personal stories.5. Use humor as a surprise.6. Ease silence with humor.7. Don't laugh too much.8. Remember the punch line.9. Avoid cruelty/vulgarity.10. Be regionally appropriate.

7 Steps to Marketing Creativity
J. Conrad Levinson1. Find product's drama.2. Turn drama into benefit.3. State benefits believably.4. Get people's attention.5. Motivate audience to action.6. Communicate clearly.7. Compare marketing/creative strategy.

7 Words to Forget
Wally Amos1. Regret2. If 3. Worry4. But5. Cannot6. Problems7. Try

8 Words to Remember
Wally Amos1. Change 2. Become 3. Acceptance 4. Happiness 5. Laughter 6. Nourishment 7. Desire 8. Friendship

9 Customer Service Abilities
Scott McKain1. Accessibility2. Approach-ability3. Reliability4. Customizability5. Upgrade-ability6. Disposability7. Deliverability8. Remarkability9. Enjoyability

Secrets of Goal Setting
1. Write clear and measurable goals.
2. Create a specific action plan for each goal.
3. Read your goals daily and visualize yourself accomplishing them.
4. Reflect on your progress to see if you are on target.
5. Revise your action plans if needed.
6. Celebrate your accomplishments!
The probability that an arrow strikes a deer does not lie in the bow, the arrow or in the deer, rather it lies in the bowman’s mind.
- Bart Kosko

Accountability Partnerships
Elizabeth Jeffries1. Choose the right partner2. Set a specific time frame3. Keep an accountability journal4. Communicate weekly5. Delineate specific actions6. Report progress weekly7. Set new action steps8. Encourage each other

Achieving Excellence
Denis Waitley 1. Learn from the past 2. Live in the present 3. Keep a balanced life 4. Do your best 5. Win with others 6. Broaden your perspective 7. Cultivate eagle's vision. 8. Problems = opportunities 9. Provide quality service 10. Make everyone benefit

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7 Partnership Questions
Ron E. Karr1. What are the parties' objectives?2. What's the starting point?3. What's viable?4. What's the action plan?5. Who's involved?6. What's the measurement process?7. What follows the agreement?

Attending Business Meals
From the works ofDana May Casperson1. Confirm meeting.2. Arrive on time.3. Come prepared (business cards, agenda, etc.)4. Sit only when asked.5. Stick to business topics.6. Let host suggest menu.7. Be prepared to pay.8. Send formal thank you.

Business Growth-1
Jim Cathcart 1. Notice more, be open to adapting and changing beliefs2. Give more (participate in community projects)3. Increase profits (with integrity)4. Deliver value, aspire to be a role model5. Be flexible 6. Tap existing markets 7. Focus on creating a market presence

Business Growth-2
Jim Cathcart 1. Develop pipeline 2. Strategic alliances 3. New markets 4. Referrals 5. Serve community 6. Support industry 7. Genuinely care

Business Meal Tips
Dana May Casperson 1. Swallow before speaking 2. Give guest full attention 3. Turn off cell phone 4. Don't table hop 5. Keep conversations appropriate 6. Don't interrupt 7. Avoid alcohol

Business Writing Tips
Richard A Farr, Ph.D. 1. Make a plan 2. Conclusion mirrors intro 3. Avoid jargon. 4. Use familiar language 5. Edit ruthlessly 6. Mistrust spell-checker 7. Mistrust grammar-checker 8. Proofread. 9. Read it aloud.

Change Your Attitude
Based on the work of Wally Amos 1. Let go of yesterday – embrace the present2. Use a positive perspective 3. Focus on solutions, results, and service4. Embrace new experiences 5. Shed negative beliefs 6. Persevere! 7. Practice forgiveness and living in gratitude8. Choose happiness over anger and sulking9. Avoid poor me attitude or pity parties10. Admit you were wrong

Choose the Right Recruiter
From the works of Darrell W. Gurney, CPC, JCTC1. Ability to listen2. Trustworthy3. Influence and clout4. Qualifying credentials (CPC, CSAM)5. Technological systems savvy6. The correct specialty

Coach-Manager Roles
From the work of Caterina Rando, M.A., M.C.C.1. Facilitator2. Mediator3. Motivator4. Visionary5. Champion6. Counselor7. Consultant8. Taskmaster9. Role Model

Cold Calling Success Tips
Wendy Weiss1. Constant calls.2. Know your material.3. Rehearse before dialing.4. Practice on less important leads.5. Stay calm.6. Assume differing priorities.7. Know you can't control prospect.8. Make it a game.9. Have fun.

Confidence Boosters
Anthony Parinello1. Hear your inner voice.2. Build productive alliances.3. Don't demand perfection.4. Share what you know.5. Give compliments.6. Accept compliments.7. Take on a tough job.8. Schedule quiet time.9. Let go of grudges.10. Stand your ground.

Confidence Builders
Judith Briles, Ph.D.1. Follow your passion..2. Seek positive energy.3. Break the rules.4. Keep on learning.5. Accept help from others.6. Accept failure.7. Expect the unexpected.8. Accept credit.9. Stay connected in crisis.10. Show courage.

Copywriter's Magic Words
David Garfinkel 1. Free 2. You/your 3. Announcing 4. Introducing 5. New 6. Secrets 7. How to 8. Guaranteed 9. Magic 10. Easy
Use these words in your subject line to capture interest

Customer Communication
Andrea Nierenberg 1. Personalized questionnaire 2. Educated customers 3. Share news 4. Include personal notes 5. Send informational reminders 6. Send tradeshow postcards 7. Vary your techniques 8. Make customers feel important

Customer Service-Email
Bill Ringle 1. Control frequency 2. Provide choices 3. Educate customers 4. Engender community 5. Promote conversation 6. Visual comfort 7. Maintain continuity

Dealing with Creeps
Andrea Nierenberg1. Define the problem.2. Acknowledge the problem,3. Share your experience.4. Be patient.5. Be willing to walk away.6. Consider person might be right.7. Edit your comments.8. Disarm the situation.

Delivering Bad News
Diane DiResta1. Do it quickly2. Accept responsibility3. Be honest4. Choose appropriate venue5. Listen

Diversify Your Organization
Odette Pollar 1. Good communication 2. Vision and strategy 3. Realistic goals 4. Positive bottom line 5. Company-wide perspective 6. Senior Management Commitment 7. Include Everyone

Dress for Success
Peter Thomas1. Be conservative.2. Choose classic colors.3. White or pastel shirts.4. Be appropriate.5. Know your body type.6. Conservative jewelry.7. Match customer's style.8. Invest in your wardrobe.9. Keep it simple.

Effective Delegation
Randall Ponder 1. Decide what to delegate 2. Choose right person 3. Communicate the task 4. Give responsibility/authority 5. Check progress 6. Evaluate results

Employee Empowering Mechanisms
Cynthia Scott/Dennis Jaffe 1. Cross training 2. Job rotation 3. Task force participation 4. Delegation 5. Job enrichment

Facilitating a Videoconference
Jan D'Arcy 1. Start on time.2. State conference purpose.3. Explain interaction rules.4. Introduce participants.5. Review the agenda.6. Encourage participation.7. Stimulate evaluation.8. Maintain the focus.9. Resolve any conflicts.10. Summarize the progress.11. Define action steps/time frame.12. Schedule next conference.13. End on time.

Fearless Selling
Danielle Kennedy1. Embrace uncertainty.2. Eliminate what if.3. Control your stress.4. Live in the present.5. Be confident always.6. Sell to serve others.7. Ignore the fast buck.8. Follow gut instincts.9. Befriend your fear.

Gathering Pre-Call Data
Bill Brooks1. Internet/website2. Other salespeople3. Prospect's annual report4. Press releases/articles5. Prior sales records6. Internal advocates7. Trade/professional associations8. Networking sources

Get Phone Messages Returned
Harriet Schecter 1. Be prepared 2. Be precise 3. Be provocative 4. Be pleasant 5. Be persistent

Getting Past Negotiating Impasse
Jim Hennig, Ph.D.1. Call a recess.2. Recap or summarize.3. Express your feelings.4. Introduce another issue.5. Reach agreement in principle.6. Disclose something.7. Offer something of value.8. Appeal to an ally.
9. Use humor.10. Illustrate on paper.11. Change the shape of the money.12. Change the negotiator.13. Offer a guarantee.14. Appoint a committee.15. Use an arbitrator.16. Postpone decision.

Goal Achievement
Bill Brooks 1.Believe you'll succeed 2.Manage your time 3.Set new goals 4.Be self-disciplined 5.Have goal partners 6.Be tough-minded 7.Bounce back

Goal Worksheet
Tony Alessandra1. Define your goal2. Examine obstacles3. What's in it for me?4. Plan your action5. Set a target date6. Define goal measurement

Greeting Walk-In Customers
Jeff Mowatt1. Recognize them.2. Ask if they've been in before.3. Ask about the weather.4. Compliment appropriately.5. Use a conversation piece.

Group Presentations
Diane DiResta 1. Act like a team 2. Prepare/rehearse 3. Appoint leader/moderator 4. Assign roles 5. Provide agenda 6. Create transitions 7. Time each segment 8. Focus on audience 9. Don't interrupt 10. Plan the closing

Guerrilla Managers Think...
William McCurry1. Consistent2. Congruent3. Confident4. Involvement5. Measurement6. Investment7. Intent
8. Contentment9. Commitment10. Excitement11. Assortment12. Convenient13. Patient14. Subsequent15. Persistent

Guerrilla Marketing Program Secrets
J. Conrad Levinson 1. Commitment to program 2. Program is investment 3. Consistency breeds confidence 4. Multi-tiered approach 5. After-sale campaign 6. Engender consumer convenience 7. Create amazement 8. Measure effectiveness 9. Business interdependence 10. Technology armament

Guiltless Resolutions
Lin Morel 1. Identify your wants 2. Visualize results 3. Use self-talk to reinforce results 4. Keep a journal 5. Forgive yourself 6. Forgive others

Handle Holidays
C. Leslie Charles 1. Keep spirit all month 2. Slow down 3. Remember loved ones 4. Donate to charity 5. Smile at furor 6. Budget your spending 7. Enjoy gift-giving 8. Ignore family strife 9. Alone? Seek others 10. Exhibit month-long goodwill

Blake Mouton Managerial Grid
1. Are you more concerned about people or performance goals?
2. Country club types care about people, less about goals
3. Effective team leaders care about both – people & goals.
4. Impoverished types care about neither (except themselves)
5. Produce or perish types care about goals, less about people
6. Middle of the road plod along
A life lived with integrity - even if it lacks the trappings of fame and fortune is a shinning star in whose light others may follow in the years to come. – Denis Waitley

L. Bassie – Key Human Capital Factors
More details at:
www.jobsuccess.org/lbassie.pdf
And other excellent resources at
McBassie & Co’s website

Laurie Bassie is a renowned expert in the field of organizational performance. Her work has shown there are 5 key areas to achieving superior performance at the organization level:
Leadership Practices – clear goals, care for employees, drive and passion in everything
Employee Engagement – how committed are the employees?
Workforce Optimization – are they deployed in an optimal way?
Learning Capacity – is learning (from mistakes) encouraged?
Knowledge Accessibility – how is information shared?

Brainstorming
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Change Management Model

Change Management , #1
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Communication Process
ZOOM to catch the details

Company Profile
Model on how to gather data on a company prior to your job interview

Decision Making

Deepak Chopra: 7 Laws of Spiritual Success
Classroom notes available at
www.jobsuccess.org/chopra.pdf

Chopra – Mapping to Competencies

EFQM Model

John Maxwell: 21 Irrefutable laws of Leadership
For more:
www.jobsuccess.org/
maxwell.pdf

Knowledge Sharing Process

Kouzes & Posner: Leadership Challenge
For more
www.jobsuccess.org/
leadership.pdf

Lencioni: Five Dysfunctions of a team
For more info
www.jobsuccess.org/
lencioni.pdf

Manage a meeting

Manage a meeting, #2

Objective Setting Process

Pangali: Personal Life Success Factors
For more info
www.jobsuccess.org
successfactors.pdf

Performance Evaluation

SWOT Analysis
Sorry guys – view with magnification!

5WH Analysis
Knowledge and wisdom
View with magnification of 200% or more

Scholtes: New Competencies of Leadership
For more info
www.jobsuccess.org/
scholtes.pdf

Steven Covey: 7 Habits of Highly Successful People
www.jobsuccess.org/
covey.pdf

Sun Tzu: The Art of War
Use Magnification of 125% or more
This is a summary of the Art of War book, to help you recall key points.
You can read the full book, free on the Internet (Google Books)

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