Pragmatic Cloud Management

Pragmatic Cloud Management Michael Coté, RedMonk

conclusions • Cloud is an operations innovation, but still new • Strategically consider uses of cloud computing • Safety nets make high wire acts possible

what is a cloud? • SaaS, PaaS, IaaS • Public cloud - IT over the Internet • Private cloud - applying cloud technologies behind the ﬁrewall * Chris Hoff

things to point at • IaaS - Amazon EC2, S3, etc. • PaaS - Force.com, Microsoft Azure, IPP • Sun Cloud, Eucalytpus, Rackspace, & reborn hosters & HPC • Automation & provisioning people

why bother? • Cost - for some services • Make customers smile - pro-active service delivery • Scale & grid - if that’s a problem • The boss says so

make the money smile “If I told the board that I all I needed to really improve the business was to rack another $5M of servers, I’d have the money tomorrow.”

operations concerns - public • The usual FUD - regulations, compliance, security • Remote access, instrumentation - providers may not understand/believe your needs • Costs - make sure it stays cheap • SLAs & incident resolution plans - the ﬁnger still points at you • Good, old fashioned release & change management

operations concerns - private • Conﬁguration/asset management a chief concern • Monitoring sloppy infrastructure • Virtualization concerns • Continual (process) improvement

operations concerns • Cloud means more discipline, not less • Flexibility of tools • Embracing an Agile culture, hug your dev • Cost balancing and capacity management

starting a cloud strategy • Start small & build on success • Find the middle-priority • Focus on proactive service delivery, cost as side-effect • Look to tools that support cloud infrastructure • The goal: making customers happy

Thank you! License http://creativecommons.org/licenses/by-nc-sa/2.5/ Contact Michael Coté cote@redmonk.com www.PeopleOverProcess.com 512.795.4307

Credits & Co. • Cloud taxonomy: http://www.rationalsurvivability.com/blog/?p=604 • $5M quote: http://theagileexecutive.com/2010/02/08/opscamp-through-an-internet-scale-lens/

Pragmatic Cloud Management

by Michael Coté on Apr 12, 2010

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