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Automating People into IT - People have always been the most important part of IT and now there are technologies and practices that can amplify, rather than slow down, how people use IT. Be it advances in cloud computing, dev/ops, knowledge management, or good, old-fashioned technology like a service desk, there are great examples of this people-over-process approach to IT service delivery improvement. This talk will review opportunities and provide pointers to get you started.
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