Automating                       People Back Into                              IT                                  Knowled...
conclusions        • For IT to survive, they need to re-focus on people, away            from just process, governance, an...
who’s RedMonk?                                                James Governor     • Broad focus on software, Michael Coté  ...
cloud  42% of SMB IT pros planning  on using cloud services by  mid-2011  - Spiceworks State of IT SMB, April  2011  2009:...
reasons for cloud       • Managing Cost       • More Flexibility       • Product benefits       • Self-service             ...
cost                       IT      Bechtel    Cloud          WAN by megabit        $500       $15                   Sysadm...
melting snow-flakes with costMonday, May 23, 2011              7
The Buffet!http://www.flickr.com/photos/philliecasablanca/2585231313/Monday, May 23, 2011                                  ...
http://www.flickr.com/photos/jeffk/3748664478/Monday, May 23, 2011                            9
3 guides for cloud adoption        • Let cost be your guide        • Focus on what cloud can do for you        • If it ain...
no half-steppin’                       “[T]he way I like to highlight it is its the                       difference betwe...
automation Source: Puppet LabsMonday, May 23, 2011            12
model-driven automation                       “You configure the security groups once and                       put it into...
community support        • Recipes, modules        • You shouldnt be proud that you have a wicked clever way            to...
dev/opsMonday, May 23, 2011         15
join them, or set them free                                  orMonday, May 23, 2011                             16
frequent functionality, safely       • what have you done for           me lately?       • apps vs. applicationsMonday, Ma...
beyond tracking suffering                       “I can actually look at [a feature] and say,                       ‘nobody...
sneak a pager on themhttp://www.flickr.com/photos/jbcurio/5534204427/Monday, May 23, 2011                              19
social     Source: Microsoft, http://www.youtube.com/watch?v=EHlN21ebeakMonday, May 23, 2011                              ...
activity streamsMonday, May 23, 2011                  21
knowledge base bondo     •   You’ll never get rid of crap KB, but         you can paint it!     •   E.g.: MindTouch JavaSc...
operations needs a GitHub      “...the site is now hosting one million projects,      confirmed Scott Chacon,VP of Research...
when all else fails: Twitter  http://www.yiyinglu.com/sc/illustrationMonday, May 23, 2011                              24
Thank you!                       Feedback: https://k11.service-now.com                                   Contact          ...
Upcoming SlideShare
Loading in...5
×

Automating People Back into IT

1,323

Published on

Automating People into IT - People have always been the most important part of IT and now there are technologies and practices that can amplify, rather than slow down, how people use IT. Be it advances in cloud computing, dev/ops, knowledge management, or good, old-fashioned technology like a service desk, there are great examples of this people-over-process approach to IT service delivery improvement. This talk will review opportunities and provide pointers to get you started.

Published in: Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
1,323
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
15
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Automating People Back into IT

  1. 1. Automating People Back Into IT Knowledge11 Coté / cote@redmonk.com / @coteMonday, May 23, 2011 1
  2. 2. conclusions • For IT to survive, they need to re-focus on people, away from just process, governance, and risk • Technologies from the consumer world are making this possible • We’re just at the start of applying them, but there’s already useful folkloreMonday, May 23, 2011 2
  3. 3. who’s RedMonk? James Governor • Broad focus on software, Michael Coté developers, “makers.” •Developer Relations •Bottom-up-approach to understanding software •Our research is free at RedMonk.com - text, podcasts, videos, etc. •We work mostly with vendors, advising, and consulting Stephen O’Grady Tom RafteryMonday, May 23, 2011 3
  4. 4. cloud 42% of SMB IT pros planning on using cloud services by mid-2011 - Spiceworks State of IT SMB, April 2011 2009: $17 billion was spent on cloud-related technologies, hardware and software 2013: $45 billion by 2013 - IDC, March 2010Monday, May 23, 2011 4
  5. 5. reasons for cloud • Managing Cost • More Flexibility • Product benefits • Self-service Source: State of the Public Cloud: The Cloud Adopters’ Perspective, Oct 2010Monday, May 23, 2011 5
  6. 6. cost IT Bechtel Cloud WAN by megabit $500 $15 Sysadmins 1:20,000 1:100 Storage (GB/month) $3.75 $0.15 Source: March, 2009Monday, May 23, 2011 6
  7. 7. melting snow-flakes with costMonday, May 23, 2011 7
  8. 8. The Buffet!http://www.flickr.com/photos/philliecasablanca/2585231313/Monday, May 23, 2011 8
  9. 9. http://www.flickr.com/photos/jeffk/3748664478/Monday, May 23, 2011 9
  10. 10. 3 guides for cloud adoption • Let cost be your guide • Focus on what cloud can do for you • If it aint broke, dont cloud it * More: http://monk.ly/cloudplanningMonday, May 23, 2011 10
  11. 11. no half-steppin’ “[T]he way I like to highlight it is its the difference between building robotics factories for automobile manufacturing versus kind of having an assembly line for automobile manufacturing. Its a fundamental transformation of the way that you actually build IT systems.” - Randy Bias, IT Management #087Monday, May 23, 2011 11
  12. 12. automation Source: Puppet LabsMonday, May 23, 2011 12
  13. 13. model-driven automation “You configure the security groups once and put it into the template, and then you’re not going to forget to open port 23 again next time you start a system. A core part of what DevOps is realizing as its value proposition is treating system configuration as code that you can source control, fix bugs in and have them stay fixed, etc.” - Ernest Mueller, February, 2011Monday, May 23, 2011 13
  14. 14. community support • Recipes, modules • You shouldnt be proud that you have a wicked clever way to configure email servers. • SaaS aggregating dataMonday, May 23, 2011 14
  15. 15. dev/opsMonday, May 23, 2011 15
  16. 16. join them, or set them free orMonday, May 23, 2011 16
  17. 17. frequent functionality, safely • what have you done for me lately? • apps vs. applicationsMonday, May 23, 2011 17
  18. 18. beyond tracking suffering “I can actually look at [a feature] and say, ‘nobody uses feature X.’ Its not even being looked at. And it really helps us shape the future of the app which, on a desktop product, we dont have a lot of data like that.” - Brian Sweat, Product Manager at Alterity, Inc. Source: RIA Weekly #69Monday, May 23, 2011 18
  19. 19. sneak a pager on themhttp://www.flickr.com/photos/jbcurio/5534204427/Monday, May 23, 2011 19
  20. 20. social Source: Microsoft, http://www.youtube.com/watch?v=EHlN21ebeakMonday, May 23, 2011 20
  21. 21. activity streamsMonday, May 23, 2011 21
  22. 22. knowledge base bondo • You’ll never get rid of crap KB, but you can paint it! • E.g.: MindTouch JavaScript layering in for KM • Voting, comments, making it “Web 2.0” friendly • Meat-ware knowledge bases - searching peopleMonday, May 23, 2011 22
  23. 23. operations needs a GitHub “...the site is now hosting one million projects, confirmed Scott Chacon,VP of Research and Development at GitHub. Approximately 60 percent of these projects are full repositories...while the remaining 40 percent are ‘gists,’ or short code snippets contained in a single file.” - TechCrunch, July 2010Monday, May 23, 2011 23
  24. 24. when all else fails: Twitter http://www.yiyinglu.com/sc/illustrationMonday, May 23, 2011 24
  25. 25. Thank you! Feedback: https://k11.service-now.com Contact Michael Coté cote@redmonk.com www.PeopleOverProcess.com 512.795.4307Monday, May 23, 2011 25
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×