SOCITM SW Meeting September 2010


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Presentation to the SW SOCITM meeting September 2010 on the Third Sector and challenges for their ICT

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SOCITM SW Meeting September 2010

  1. 1. The Civil Sector  Challenges for the SW region Julie Harris CEO of COSMIC UK and RISE
  2. 2. Introduction <ul><li>Cosmic  </li></ul><ul><ul><ul><ul><li>Devon-based social enterprise  </li></ul></ul></ul></ul><ul><ul><ul><ul><li>ICT services & digital inclusion across the SW </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Turnover £500k (>50% from commercial work) </li></ul></ul></ul></ul><ul><ul><ul><ul><li>13 employees </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Web, Tech Support, Training, Consultancy </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Based in Ottery St Mary </li></ul></ul></ul></ul><ul><ul><li>Acting CEO of RISE </li></ul></ul><ul><ul><li>ICT Regional Champion for SW </li></ul></ul><ul><ul><li>Social Enterprise Ambassador </li></ul></ul>
  3. 3. Cosmic
  4. 6. SW Sector Context <ul><ul><li>70,000 organisations </li></ul></ul><ul><ul><li>Charities, voluntary organisations, community groups, companies ltd guarantee, co-operatives, etc </li></ul></ul><ul><ul><li>80,000 paid staff </li></ul></ul><ul><ul><li>1.4 million volunteers  </li></ul></ul><ul><ul><li>£2.5 billion per annum in direct income </li></ul></ul><ul><ul><ul><ul><li>Source : South West Forum – </li></ul></ul></ul></ul><ul><ul><li>Over 5,500 social enterprises </li></ul></ul><ul><ul><ul><ul><li>Source : RISE– </li></ul></ul></ul></ul>
  5. 7. Civil Sector Strengths <ul><ul><li>Lean and focused - agility and flexibility </li></ul></ul><ul><ul><li>Locally focused - based in communities for communities </li></ul></ul><ul><ul><li>Knowledge of community needs and aspirations </li></ul></ul><ul><ul><li>Committed & Diverse </li></ul></ul><ul><ul><li>Low Cost but NOT Low Quality </li></ul></ul><ul><ul><li>Innovative and creative </li></ul></ul><ul><ul><li>Lots of expertise in many areas - e.g. Barnardos, Wildlife Trusts, Adult Support & Education  </li></ul></ul><ul><ul><li>Many examples of overlap with council business </li></ul></ul>
  6. 8. Civil Sector Weaknesses <ul><ul><li>Lack of priority given to ICT investment and development </li></ul></ul><ul><ul><li>ICT support is patchy and inconsistent - rely on  </li></ul></ul><ul><ul><ul><li>sector specific knowledge </li></ul></ul></ul><ul><ul><ul><li>'connected' volunteer input </li></ul></ul></ul><ul><ul><ul><li>local good intention </li></ul></ul></ul><ul><ul><li>Inappropriate and localised intelligence on new technology (cloud, infrastructure, support services etc) </li></ul></ul><ul><ul><li>Funding is often project based (and future cuts) </li></ul></ul>
  7. 9. Civil Sector Opportunities <ul><ul><li>Increasing involvement in public service delivery </li></ul></ul><ul><ul><li>Shared ambition for the exploitation of ICT </li></ul></ul><ul><ul><li>Shared service agenda - but across sectors (local hubs) </li></ul></ul><ul><ul><li>Third sector can capitalise on public sector infrastructure & stability - e.g. Devon WAN, PSN, G-cloud etc, public sector can expand customer base, lowering costs </li></ul></ul><ul><ul><li>Opportunities to influence future commissioning i.e link to social objectives and values  </li></ul></ul><ul><ul><li>Big Society? </li></ul></ul>
  8. 10. Big Society Challenge <ul><ul><li>A government ambition to support the creation and expansion of social enterprises, mutuals, co-operatives and charities - much greater involvement in the running of public services. </li></ul></ul><ul><li>What impact will this have on: </li></ul><ul><ul><li>ICT aspirations and engagement </li></ul></ul><ul><ul><li>Information and Data security </li></ul></ul><ul><ul><li>Shared Services </li></ul></ul><ul><ul><li>Partnerships </li></ul></ul>
  9. 11. Big Society - working together <ul><ul><li>Cross-sector work IS Big Society </li></ul></ul><ul><ul><li>Grass Roots Consultation </li></ul></ul><ul><ul><li>Aligning agendas, resources, engagement </li></ul></ul><ul><ul><li>Wider Customer Reach </li></ul></ul><ul><ul><li>Add value through ICT - but wider than ICT </li></ul></ul><ul><ul><li>Strategic commissioning issues </li></ul></ul><ul><ul><ul><ul><li>Private Sector = a Ferarri for the CEO  </li></ul></ul></ul></ul><ul><ul><ul><ul><li>or </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Civil Sector = social impact in your neighbourhood </li></ul></ul></ul></ul>
  10. 12. Supporting local authorities <ul><li>Example -  Channel migration aims (web based services) Increasing transactional services through the internet (including through Race 2012) </li></ul><ul><ul><li>Civil Sector support - Grass roots mentoring - help individuals and businesses by providing face to face, remote and telephone support </li></ul></ul><ul><ul><li>Digital Mentors </li></ul></ul>
  11. 13. Supporting local authorities <ul><li>  Example - Commissioning telephone and data services </li></ul><ul><ul><li>Civil Sector support - suppliers with ethical solutions - such as The Phone Co-op </li></ul></ul><ul><li>Non-ICT </li></ul><ul><li>Example – supporting individuals into work placements and opportunities e.g. adults with disability or learning support need </li></ul><ul><ul><li>Civil Sector support – suppliers such as Pluss </li></ul></ul>
  12. 14. Working Together <ul><ul><li>Joint Challenges and Opportunities </li></ul></ul><ul><ul><ul><li>New structures – LEPs, business support, networks </li></ul></ul></ul><ul><ul><ul><li>Less funding and investment </li></ul></ul></ul><ul><ul><ul><li>Skills development (public and employees) </li></ul></ul></ul><ul><ul><ul><li>Sector development and support – leadership </li></ul></ul></ul><ul><ul><li>Technology Challenges (research and strategy) </li></ul></ul><ul><ul><ul><li>Cloud (public and civil sector networks) </li></ul></ul></ul><ul><ul><ul><li>Social Media (Comms, engagement, service planning) </li></ul></ul></ul><ul><ul><ul><li>Shared Services (infrastructure, Service etc)  </li></ul></ul></ul><ul><ul><ul><li>Green and Ethical IT (Cost, Carbon, Energy reduction) </li></ul></ul></ul><ul><ul><ul><li>Service Redesign (Big Society) </li></ul></ul></ul>
  13. 15. ICT Leadership <ul><li>What does it take? </li></ul><ul><ul><li>Leadership in digital inclusion – everyone connected  </li></ul></ul><ul><ul><li>Leadership in ICT – testbed projects, case studies, reports </li></ul></ul><ul><ul><li>Leadership in partnerships and local impact </li></ul></ul><ul><ul><li>Leadership in Social Enterprise </li></ul></ul>
  14. 16. Julie Harris [email_address] 01404 813226 07590 056838 @cosmicjulie