For Development Workers With Logo Final


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  • ** Background to Regional Champions – 5 mins
  • Introductions from each person Invite the group to reflect on their feelings about the recession and how it will affect their organisations – and those which they support. What are the key issues which will be faced in the years ahead? Cuts in funding, staff, resources, partnerships? How can ICT help to improve things in this scenario?
  • The objectives of the day. Emphasis on “not designed to turn you in to a techie!” Will look at the issues you are facing and provide sign posting to areas of advice and assistance
  • A look at what you get asked and how to deal with these enquiries through signposting etc.
  • Working in pairs: 10 mins Yellow Post-It – Client Questions / Colour2 Post-It Personal Questions Or Tell delegates to write client or personal at top of each note Cluster on wall Common themes Key questions Which will be answered today Is there a different way to answer them? Review later on.
  • Highlight what is out there Explain briefly the roles of Champions/Consortia The concept of Circuit Rider and ICT Development Workers The role that Providers of Infrastructure Support Services can play The role that volunteers can play – including it4communities Talk about the HELP CARD REFERENCE KITS The help that is available from the Private Sector it is not all bad We will return to the sources of help at the end of the session – please feel free to add your own experiences as we go through the day – good local sources of support? Recommendations from your work with other organisations and businesses?
  • What is it good for? Record them – lets share those URLS! Flip Chart – Some one write them down
  • So why are we doing it? Ask delegates if they have any examples where ICT usage has made a project More Efficient More Effective Made storage of/use of/dissemination of information better/easier Where it has improved communications, improved effectiveness of an event, added a new dimension to an annual report Made admin quicker/easier/ less stressful
  • Start looking at how to budget for ICT COSTS do not stop with the purchase of the equiopment
  • Guidelines Delegates are given a scenario and a ‘TCO Calculator’ and are required to start the process of budgeting for the ICT element of the project using materials taken from A Guide To Managing ICT by Mark Walker and produced by NCVO (Page 19) Split into 2 groups Budget lines Feedback how realistic their figures were. Are these OK for the groups they work with?
  • How realistic were your figures? Did you include all of these headings? Did you have other headings or important items? How do these compare with the groups which you have worked with?
  • How does ICT get funded in development work? What do funders think? Locally and nationally What gets funded? What doesn’t? Can anything be changed? What can WE do? LIST POSITIVES ON FLIP CHART. e.g. Be realistic: Promote benefits: Include skills: Don’t need detailed planning: Formula e.g.1000 for PC looks dodgy. HAND OUT “HOW TO COST AND FUND” GUIDE
  • Encourage people to take ideas from Steve’s presentation and link them back to their own development worker roles – which bits did they really feel would be beneficial to organisations? Where are there further learning needs? Which bits did they feel do not apply? General reflections? How does using social media apply during the recession? What advantages can it bring? What disadvantages? Exercise – Return to ‘Happy to Help’ – what ideas would you provide to them in order to improve their plans for the year ahead?
  • Find out what general planning experience people have E.g. Financial planning Skills audits? Business plans for funding bids?
  • Reaffirmation of the benefits of planning and what you need to know to make sure planning is thorough and realistic
  • Hand Out Exercise on doing a DIY Health Check Material used are base on A GUIDE TO MANAGING ICT by MARK WALKER Again the materials for this exercise are taken from A Guide to Managing ICT by Mark Walker produced by NCVO Pages 16 - 18
  • At the end of the session find out what the exercise has made people think about ICT in their own organisations Suggest they do the exercise for real when they go back to their organisations when they have all relevant information to hand
  • Led by Steve Bridger How can Social Media help organisation be more effective
  • Depending on time available at the end of the session – use opportunities for Q&A session – what needs are identified to support further planning work? How do the group feel about supporting groups with ICT? Where are the gaps?
  • Explain the net:gain programme and its benefits
  • ** Top Tips 1, 2, 3 - 15 mins Exercise – 5 mins Give folks 5 mins to write down ways of saving money and compare with this list.
  • ITQ - is aimed at IT users and not professional IT staff such as engineers and developers. ITQ is tailored to the needs of your business and your staff. It provides analysis of workforce skills such as making the best use of technology in business systems and in communication with colleagues and customers. It recognises that all organisations need IT skills but that these will vary in level and type depending on individual business needs and the use made of technology in the organisation. ITQ even allows for the inclusion of bespoke units in recognition that many employers have their own unique IT systems.
  • Useful Links Not by any means an exhaustive list enough to get you started in terms first stage sign posting, if unable to help directly, you should be sign posted on to organisations that are able to help and advise further.
  • Thanks & To Find Out More
  • For Development Workers With Logo Final

    1. 1. For development workers in local infrastructure support organisations Julie Harris COSMIC Regional ICT Champion SW 28 th June 2009
    2. 2. <ul><li>A champion for ICT in your region </li></ul><ul><li>To see local infrastructure support organisations </li></ul><ul><ul><ul><li>Operate more efficiently in its day to day work </li></ul></ul></ul><ul><ul><ul><li>Be more effective in its reach and influence </li></ul></ul></ul><ul><li>Voice, representation, advocacy </li></ul><ul><li>Signposting sources of help </li></ul><ul><li>Strategic support </li></ul>Regional ICT Champions
    3. 3. Background – Reason For Workshop <ul><li> found the same 4 needs arose when talking to </li></ul><ul><li>development workers about ICT: </li></ul><ul><li>Awareness of the increasing potential for ICT </li></ul><ul><li>Information on issues groups should consider when using ICT (planning, policies, support contracts) </li></ul><ul><li>Information on sources of funding and local support </li></ul><ul><li>Ability to explore the barriers created by ICT for some members </li></ul>
    4. 4. How do we cope with Recession? <ul><li>What are your ideas? </li></ul><ul><li>What are the threats? </li></ul><ul><li>What are the opportunities? </li></ul><ul><li>How do you think ICT can help? </li></ul>
    5. 5. Outline of day <ul><li>Look at your questions about ICT </li></ul><ul><li>What help is there? </li></ul><ul><li>Benefits of ICT </li></ul><ul><li>Total Cost of Ownership </li></ul><ul><li>Funding for ICT </li></ul><ul><li>Planning for ICT </li></ul><ul><ul><li>ICT Health Check </li></ul></ul><ul><ul><li>net:gain </li></ul></ul><ul><li>Rounding Up </li></ul>
    6. 6. ICT & Your Role <ul><li>Questions your clients ask about ICT </li></ul><ul><ul><li>How you answer those questions. </li></ul></ul><ul><ul><li>Where you can get help. </li></ul></ul><ul><ul><li>Supporting the sector. </li></ul></ul><ul><li>How to help groups make better use of ICT </li></ul><ul><ul><li>Through Planning </li></ul></ul><ul><ul><li>Using “Tools” </li></ul></ul><ul><ul><li>Using Appropriate ICT Services </li></ul></ul>
    7. 7. Exercise <ul><li>What questions do you have about ICT? </li></ul><ul><li>What questions do you get asked? </li></ul><ul><li>Guidelines </li></ul><ul><li>‘ one question per post-it’, put them up on board/wall </li></ul><ul><li>group in to themes under each topic’ </li></ul>
    8. 8. What Help Is There? <ul><li>Regional ICT Champions </li></ul><ul><li>The Knowledgebase (was ICT Hub now LASA) </li></ul><ul><li>ICT Suppliers Directory </li></ul><ul><li>ICT Development / Circuit Rider Projects </li></ul><ul><li>Local Infrastructure Organisations providing general support services may also provide ICT services </li></ul><ul><li>Volunteers including specialist IT volunteers from </li></ul><ul><li>ICT Info ‘Toolbox’ (being produced by the ICT Champions) </li></ul><ul><li>Private sector and social enterprises providing – IT Support, Web Design, Database Development etc. </li></ul>
    9. 9. The Web As A Support Tool <ul><ul><li>When looking for information and advice which sites do YOU use? </li></ul></ul><ul><ul><li>How do you find out about useful sites? </li></ul></ul><ul><ul><li>What questions do they answer? </li></ul></ul><ul><ul><li>What sites do you find unhelpful? </li></ul></ul>
    10. 10. Benefits of ICT <ul><li>Efficiency – Do things quicker </li></ul><ul><li>Effectiveness – Do things better </li></ul><ul><li>Information – Storage, Sharing, Processing </li></ul><ul><li>Communications – staff, clients </li></ul><ul><li>Promotion – fundraising, internet added new dimension to recording of events content for annual reports </li></ul><ul><li>Administration – recording, finance, reporting, research/development, quality </li></ul>
    11. 11. Total Cost of Ownership <ul><li>A PC is not just a box! </li></ul><ul><li>You would not buy a car without budgeting for the following; </li></ul><ul><ul><li>petrol </li></ul></ul><ul><ul><li>MOT </li></ul></ul><ul><ul><li>servicing </li></ul></ul><ul><ul><li>general repairs </li></ul></ul><ul><ul><li>breakdown cover </li></ul></ul><ul><ul><li>insurance </li></ul></ul>
    12. 12. Exercise : Costing ICT <ul><li>The “Happy To Help” Exercise </li></ul><ul><li>Exploring the Total Cost of Ownership (TCO) </li></ul>
    13. 13. Budgeting – what to include <ul><li>Hardware </li></ul><ul><li>Software </li></ul><ul><li>Installation </li></ul><ul><li>Maintenance </li></ul><ul><li>Backup </li></ul><ul><li>Consumables </li></ul><ul><li>Insurance </li></ul><ul><li>Broadband </li></ul><ul><li>Web hosting </li></ul><ul><li>Training </li></ul><ul><li>… and more ?! </li></ul>
    14. 14. Funding for ICT <ul><li>Remember when preparing bids/budgets </li></ul><ul><li>Some funders are more positive about ICT than others </li></ul><ul><li>Be realistic about total costs </li></ul><ul><li>Identify benefits investing in ICT will bring to the project </li></ul>
    15. 15. LUNCH <ul><li>LUNCH 45 minutes break </li></ul>
    16. 16. Social media - reflections <ul><li>How do you think organisations need to make more of social media? </li></ul><ul><li>How could the groups you support be more effective in their campaigns by using social media? </li></ul><ul><li>What gaps are there in supporting them? </li></ul><ul><li>What was the best idea which came from the session? </li></ul>
    17. 17. Exercise Planning in VCOs <ul><li>In Groups discuss your experiences of ICT planning </li></ul><ul><li>What happens in the groups you work with? </li></ul><ul><li>How much time is spent? </li></ul><ul><li>What support do you offer? </li></ul><ul><li>Any examples of ICT planning? </li></ul><ul><li>Think about </li></ul><ul><ul><li>Methodologies </li></ul></ul><ul><ul><ul><li>What works? </li></ul></ul></ul><ul><ul><ul><li>What doesn’t? </li></ul></ul></ul>
    18. 18. ICT Planning <ul><li>Planning is good practice </li></ul><ul><li>There are different methods find the one that fits </li></ul><ul><li>Know your own position - Where are we now? </li></ul><ul><ul><li>ICT Health Check (NB not just about computers) </li></ul></ul><ul><li>What’s The Mission - Where are we going? </li></ul><ul><li>Understand how ICT helps you get there? </li></ul>
    19. 19. Exercise: DIY ICT Health Check <ul><li>For your organisation: </li></ul><ul><li>Using the headings on the handout spend 15 minutes answering the questions </li></ul>
    20. 20. Exercise: DIY ICT Health Check <ul><li>Reviewing The DIY ICT Health Check Exercise: </li></ul><ul><li>What does this exercise tell you about the development needs of the organisation? </li></ul><ul><li>Are there specific short-term needs? </li></ul><ul><li>Is there clearly someone responsible? </li></ul><ul><li>Are budgets realistic? </li></ul><ul><li>Have skills and training needs been considered? </li></ul><ul><li>What else? </li></ul>
    21. 21. <ul><li>The Social Media Game </li></ul><ul><li>Ways to make the organisations you support more … </li></ul><ul><li>Effective in communication of their message </li></ul><ul><li>Efficient through use of free online resources </li></ul><ul><li>Wordpress or Blogger websites </li></ul><ul><li>Wiki – collaborative development </li></ul><ul><li>Flickr and Youtube – photo and video capture of events and beneficiaries </li></ul><ul><li>Conversations with those you help and those who want to support you through blogging and Twitter </li></ul>How social media can help groups you support
    22. 22. <ul><li>More Detailed Planning </li></ul>More Detailed Planning
    23. 23. <ul><li>is a professional development programme for senior managers of third sector organisations. </li></ul><ul><li>It allows them to take control of strategic planning and apply it to technology and communication whatever their; </li></ul><ul><ul><li>existing expertise </li></ul></ul><ul><ul><li>organisation size </li></ul></ul><ul><ul><li>area of work </li></ul></ul><ul><ul><li>is available through 8 regional centres </li></ul></ul>Planning
    24. 24. Top Tips 1 (on doing more with less) <ul><li>Software donation and discount schemes – save money </li></ul><ul><li> and </li></ul><ul><li>Recycled and repurposed hardware </li></ul><ul><li> </li></ul><ul><li>Open Office (on the USB stick) an alternative to Microsoft Office </li></ul><ul><li> </li></ul><ul><li>Online back-up services – secure, save money </li></ul><ul><li> </li></ul><ul><li>0300, VoIP and saving money on phonecalls </li></ul><ul><li> </li></ul><ul><li> </li></ul>
    25. 25. Top Tips 2 (on doing more with less) <ul><li>DIY - </li></ul><ul><li>iTQ training - </li></ul><ul><li>Save money managing free events </li></ul><ul><li>Free video conferencing – </li></ul><ul><li>Collaborate Google Docs and Calendar </li></ul><ul><li>Aggregate the news – RSS </li></ul><ul><li>Arranging meetings – </li></ul><ul><li>Online presentations – </li></ul><ul><ul><li>(these presentations will be available here) </li></ul></ul>
    26. 26. Useful Links & Contacts <ul><li>NAVCA </li></ul><ul><li>RuralnetUK </li></ul><ul><li>ICT Champions </li></ul><ul><li>(new website coming soon) </li></ul><ul><li>Capacitybuilders </li></ul><ul><li>(new Improving Support website coming soon) </li></ul><ul><li>Knowledgebase </li></ul><ul><li>AbilityNet </li></ul><ul><li>IT4Communities </li></ul><ul><li>CTX </li></ul><ul><li>NCVO ICT </li></ul>
    27. 27. Round Up <ul><li>Review questions asked at the beginning </li></ul><ul><li>Anything else? </li></ul>
    28. 28. Round Up and Thanks <ul><li>For More Details About This Workshop </li></ul><ul><li>Visit: </li></ul><ul><ul><li>Regional ICT Champions website </li></ul></ul><ul><ul><li> </li></ul></ul><ul><li>Or contact NAVCA </li></ul><ul><ul><li>[email_address] </li></ul></ul>
    29. 29. Workshop prepared by Mark Walker SCIP [email_address] 01273 234049